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Account Resolution Specialist Jobs (NOW HIRING)

ECMC Group

Account Resolution Specialist

Minneapolis, MN · On-site

$20 - $23/hr

Job Summary Under direct supervision, the Account Resolution Specialist provides default resolution options to borrowers, answer questions, and assists borrowers with completing default resolution ...

AIR Communities

Account Resolution Specialist

Denver, CO · Hybrid

$21 - $23/hr

The entry level Account Resolution Specialists is part of our Shared Service Center team, located in the heart of the Denver Tech Center. We are looking for a skilled Collections Specialist to ...

AIR Communities

Account Resolution Specialist

Denver, CO · Hybrid

$21 - $23/hr

The entry level Account Resolution Specialists is part of our Shared Service Center team, located in the heart of the Denver Tech Center. We are looking for a skilled Collections Specialist to ...

WW&R

Account Resolution Specialist

Dublin, OH · On-site

$18.29 - $22.04/hr

The Account Resolution Specialist is responsible for locating and contacting businesses and/or personal guarantors in an attempt to secure payment of outstanding debts in accordance with applicable ...

AIR Communities

Account Resolution Specialist

Denver, CO · On-site

$21 - $23/hr

The entry level Account Resolution Specialists is part of our Shared Service Center team, located in the heart of the Denver Tech Center. We are looking for a skilled Collections Specialist to ...

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Account Resolution Specialist information

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$12

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$24

How much do account resolution specialist jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for account resolution specialist in the United States is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is an account resolution specialist?

Account Resolution Specialists are professionals who handle overdue accounts and work to resolve outstanding balances for organizations. They communicate with clients or customers to discuss payment options, negotiate settlements, and ensure that accounts are brought up to date. Their role often involves reviewing account histories, updating records, and collaborating with other departments to resolve disputes or billing issues. Effective Account Resolution Specialists possess strong communication, negotiation, and problem-solving skills to facilitate timely payments and maintain positive customer relationships.

What are some common challenges account resolution specialists face when working with overdue accounts, and how can they effectively overcome them?

Account Resolution Specialists often encounter challenges such as unresponsive clients, high-stress negotiations, and complex account histories. To effectively overcome these issues, strong communication skills, empathy, and creative problem-solving are essential. Building rapport with clients, utilizing company resources, and collaborating with team members in collections or customer service can help achieve resolutions while maintaining positive client relationships. Continuous training and staying updated on regulations also support successful outcomes.

What are the key skills and qualifications needed to thrive as an account resolution specialist?

To thrive as an Account Resolution Specialist, you need a solid understanding of billing processes, collections procedures, and basic accounting, often supported by a high school diploma or associate degree. Familiarity with customer relationship management (CRM) software, billing systems, and Microsoft Office is typically required. Strong negotiation, problem-solving, and communication skills help in resolving account discrepancies and maintaining positive client relationships. These abilities ensure accurate account management, timely debt recovery, and high customer satisfaction.

What is the difference between Account Resolution Specialist vs Collections Specialist?

AspectAccount Resolution SpecialistCollections Specialist
Primary FocusResolving account issues, disputes, and customer concerns to maintain account healthRecovering overdue payments and managing delinquent accounts
Required SkillsCustomer service, problem-solving, communicationNegotiation, persistence, debt recovery techniques
Work EnvironmentCustomer service centers, financial institutionsCollections agencies, banks, credit companies
CertificationsOften no formal certification required, but customer service or financial certifications helpfulCertifications like Certified Collections Professional (CCP) may be advantageous

While both roles involve financial interactions, an Account Resolution Specialist focuses on resolving account issues and disputes to retain customer accounts, whereas a Collections Specialist primarily concentrates on recovering overdue payments. The roles overlap in communication skills and financial knowledge, but their main objectives differ: retention versus recovery.

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Account Resolution Specialist jobs near you
Infographic showing various Account Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $37,020 per year, or $17.8 per hour.

Account Resolution Specialist Mon-Fri 8am-5pm

Vital Holdings LLC

Memphis, TN • On-site

$19/hr

Full-time

Re-posted 3 days ago

Job description

Description

Hourly Pay $19.00


Position Summary:  

The Account Resolution Specialist reports to the Senior Account Resolution Specialist and is responsible for high-volume outbound collections to improve cash flow and reduce DSO. This role owns proactive customer outreach through calls, emails, and written follow-ups to resolve delinquent balances across a large, diverse customer portfolio.

The ideal candidate is results-driven, persistent, and comfortable managing frequent outbound customer contact in a fast-paced environment. This includes helping to improve the Company's cash collections and DSO metrics. The Account Resolution Specialist will work closely with the AR Invoicing and Cash Applications teams in providing the best experience to all customers.


 Key Responsibilities

Perform high-volume daily outbound collection calls, emails, and follow-ups

Manage an assigned portfolio of accounts with a focus on aged receivables (more than 30, more than 6060, less than 90 days)

Drive timely resolution of unpaid balances through structured follow-up and escalation

Apply collection tools including dunning letters, skip tracing, and escalation procedures

Partner with Sales, Field Operations, and Customer Service to resolve billing issues and payment delays

Monitor account status and document collection activity accurately in systems

Participate in monthly aging and performance reviews with leadership

Identify trends, risks, and opportunities to improve collections outcomes





Requirements

Qualifications

2+ years of experience in high-volume collections, accounts receivable, or customer-facing financial roles

Proven ability to manage large portfolios and frequent outbound customer contact

Strong communication, negotiation, and problem-solving skills

Results-oriented self-starter with the ability to prioritize and meet deadlines

Comfortable working in a metrics-driven environment

Proficiency in Microsoft Office (Excel, Outlook, PowerPoint)


Education and Training

Roles at this level require a college degree or a minimum of 2 years of related professional experience


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