ZipRecruiter

Log In

1

Account Resolution Specialist Jobs (NOW HIRING)

Hearst Newspapers

Account Resolution Specialist

Troy, MI

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect ...

Hearst

Account Resolution Specialist

Troy, MI

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect ...

Hearst

Account Resolution Specialist

Troy, MI · On-site

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect ...

Hearst

Account Resolution Specialist

Troy, MI · On-site

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect ...

next page

Showing results 1-20

All JobsAccount Resolution Specialist Jobs

Account Resolution Specialist information

See salary details

$12

$17

$24

How much do account resolution specialist jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for account resolution specialist in the United States is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are Account Resolution Specialists?

Account Resolution Specialists are professionals who handle overdue accounts and work to resolve outstanding balances for organizations. They communicate with clients or customers to discuss payment options, negotiate settlements, and ensure that accounts are brought up to date. Their role often involves reviewing account histories, updating records, and collaborating with other departments to resolve disputes or billing issues. Effective Account Resolution Specialists possess strong communication, negotiation, and problem-solving skills to facilitate timely payments and maintain positive customer relationships.

What are some common challenges Account Resolution Specialists face when working with overdue accounts, and how can they effectively overcome them?

Account Resolution Specialists often encounter challenges such as unresponsive clients, high-stress negotiations, and complex account histories. To effectively overcome these issues, strong communication skills, empathy, and creative problem-solving are essential. Building rapport with clients, utilizing company resources, and collaborating with team members in collections or customer service can help achieve resolutions while maintaining positive client relationships. Continuous training and staying updated on regulations also support successful outcomes.

What are the key skills and qualifications needed to thrive as an Account Resolution Specialist, and why are they important?

To thrive as an Account Resolution Specialist, you need a solid understanding of billing processes, collections procedures, and basic accounting, often supported by a high school diploma or associate degree. Familiarity with customer relationship management (CRM) software, billing systems, and Microsoft Office is typically required. Strong negotiation, problem-solving, and communication skills help in resolving account discrepancies and maintaining positive client relationships. These abilities ensure accurate account management, timely debt recovery, and high customer satisfaction.

What is the difference between Account Resolution Specialist vs Collections Specialist?

AspectAccount Resolution SpecialistCollections Specialist
Primary FocusResolving account issues, disputes, and customer concerns to maintain account healthRecovering overdue payments and managing delinquent accounts
Required SkillsCustomer service, problem-solving, communicationNegotiation, persistence, debt recovery techniques
Work EnvironmentCustomer service centers, financial institutionsCollections agencies, banks, credit companies
CertificationsOften no formal certification required, but customer service or financial certifications helpfulCertifications like Certified Collections Professional (CCP) may be advantageous

While both roles involve financial interactions, an Account Resolution Specialist focuses on resolving account issues and disputes to retain customer accounts, whereas a Collections Specialist primarily concentrates on recovering overdue payments. The roles overlap in communication skills and financial knowledge, but their main objectives differ: retention versus recovery.

More about Account Resolution Specialist jobs
What cities are hiring for Account Resolution Specialist jobs? Cities with the most Account Resolution Specialist job openings:
Who are the top companies hiring for Account Resolution Specialist jobs? The top employers for Account Resolution Specialist jobs are:
What states have the most Account Resolution Specialist jobs? States with the most job openings for Account Resolution Specialist jobs include:
What job categories do people searching Account Resolution Specialist jobs look for? The top searched job categories for Account Resolution Specialist jobs are:
What are popular job titles related to Account Resolution Specialist jobs? For Account Resolution Specialist jobs, the most frequently searched job titles are:
Account Resolution Specialist jobs near you
Infographic showing various Account Resolution Specialist job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $37,020 per year, or $17.8 per hour.

Account Resolution Specialist

Hearst Newspapers

Troy, MI

$13.75 - $19/hr

Full-time

Posted 21 hours ago

Job description

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect directly with customers, uncover their concerns, and use your communication and negotiation skills to keep them engaged and satisfied. If you enjoy high-impact conversations, problem-solving in real time, and influencing outcomes, this is an opportunity to make a measurable difference every day. Success is measured by revenue saved, retention rates, and the ability to convert cancellation requests into retained accounts.

  • 2+ years of experience in customer retention, collections, or call center environments with a focus on save/retention calls
  • Proven ability to handle high-volume inbound and outbound phone interactions, particularly with customers requesting cancellation
  • Demonstrated success in retaining customers, reducing churn, or meeting/exceeding save rate targets
  • Strong objection handling and negotiation skills
  • Excellent phone presence and call control, with confidence leading conversations and redirecting negative sentiment
  • Experience with de-escalation techniques and turning dissatisfied customers into retained accounts
  • Ability to think quickly and respond in real time during live customer conversations
  • Familiarity with CRM and sales engagement tools (Salesforce, Salesloft, etc.) to manage call activity and track outcomes
  • Must be open to using AI tools to enhance call effectiveness, streamline workflows, and improve retention and revenue-saving performance
  • Contact customers who have submitted termination requests to understand concerns and actively work to retain their business.
  • Utilize advanced phone-based objection handling and negotiation techniques to address customer concerns and prevent cancellations.
  • Track and report on revenue saved from and overall retention performance.
  • Proactively monitor customer accounts to identify churn risks and initiate outreach before termination occurs.
  • Support retention efforts through both reactive save calls and proactive engagement strategies.
  • Review customer contracts and account details to ensure compliance with pricing, terms, and usage.
  • Partner with sales, customer success, and operations teams to resolve customer issues impacting retention.
  • Maintain accurate documentation of customer interactions, save attempts, and outcomes

Apply