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Account Resolution Specialist Jobs (NOW HIRING)

Hearst

Account Resolution Specialist

Troy, MI · On-site

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect ...

Hearst

Account Resolution Specialist

Troy, MI · On-site

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect ...

Hearst

Account Resolution Specialist

Troy, MI · On-site

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect ...

Hearst Newspapers

Account Resolution Specialist

Troy, MI · On-site

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect ...

Hearst

Account Resolution Specialist

Troy, MI

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect ...

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Account Resolution Specialist information

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$12

$17

$24

How much do account resolution specialist jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for account resolution specialist in the United States is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are Account Resolution Specialists?

Account Resolution Specialists are professionals who handle overdue accounts and work to resolve outstanding balances for organizations. They communicate with clients or customers to discuss payment options, negotiate settlements, and ensure that accounts are brought up to date. Their role often involves reviewing account histories, updating records, and collaborating with other departments to resolve disputes or billing issues. Effective Account Resolution Specialists possess strong communication, negotiation, and problem-solving skills to facilitate timely payments and maintain positive customer relationships.

What are some common challenges Account Resolution Specialists face when working with overdue accounts, and how can they effectively overcome them?

Account Resolution Specialists often encounter challenges such as unresponsive clients, high-stress negotiations, and complex account histories. To effectively overcome these issues, strong communication skills, empathy, and creative problem-solving are essential. Building rapport with clients, utilizing company resources, and collaborating with team members in collections or customer service can help achieve resolutions while maintaining positive client relationships. Continuous training and staying updated on regulations also support successful outcomes.

What are the key skills and qualifications needed to thrive as an Account Resolution Specialist, and why are they important?

To thrive as an Account Resolution Specialist, you need a solid understanding of billing processes, collections procedures, and basic accounting, often supported by a high school diploma or associate degree. Familiarity with customer relationship management (CRM) software, billing systems, and Microsoft Office is typically required. Strong negotiation, problem-solving, and communication skills help in resolving account discrepancies and maintaining positive client relationships. These abilities ensure accurate account management, timely debt recovery, and high customer satisfaction.

What is the difference between Account Resolution Specialist vs Collections Specialist?

AspectAccount Resolution SpecialistCollections Specialist
Primary FocusResolving account issues, disputes, and customer concerns to maintain account healthRecovering overdue payments and managing delinquent accounts
Required SkillsCustomer service, problem-solving, communicationNegotiation, persistence, debt recovery techniques
Work EnvironmentCustomer service centers, financial institutionsCollections agencies, banks, credit companies
CertificationsOften no formal certification required, but customer service or financial certifications helpfulCertifications like Certified Collections Professional (CCP) may be advantageous

While both roles involve financial interactions, an Account Resolution Specialist focuses on resolving account issues and disputes to retain customer accounts, whereas a Collections Specialist primarily concentrates on recovering overdue payments. The roles overlap in communication skills and financial knowledge, but their main objectives differ: retention versus recovery.

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Account Resolution Specialist jobs near you
Infographic showing various Account Resolution Specialist job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $37,020 per year, or $17.8 per hour.
Account Resolution Specialist

Account Resolution Specialist

ECMC Group, Inc.

Minneapolis, MN • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.
Job Summary
Under direct supervision, the Account Resolution Specialist provides default resolution options to borrowers, answer questions, and assists borrowers with completing default resolution processes.
Essential Duties and Responsibilities
  • Handles outbound dialer calls to contact borrowers with defaulted loans. Handles inbound calls and assists clients as appropriate.
  • Educates borrowers regarding available options for default resolution; allows borrowers to select the best option for them and takes appropriate next steps to support desired option.
  • Meets department performance targets for volume and type of account resolutions.
  • Provides accurate and clear documentation of course of action taken and next steps.
  • Meets individual and corporate call quality goals.
  • Performs secondary follow-up on contacts, including skip tracing processes.
  • Follows established departmental processes and procedures.
  • Complies with FFEL student loan regulations and maintains an updated knowledge of program changes.
  • Escalates situations outside guidelines to direct supervisor.
  • Performs other duties as assigned.

Required Qualifications
  • High School degree or GED
  • 1+ year of collections, call center, or customer service experience
  • Ability to use basic math skills while completing daily work responsibilities
  • Basic proficiency in Microsoft Office suite or Mac Office

The hourly range for this position is $20.00 - $23.00 per hour. Actual hourly pay may vary based upon, but not limited to, relevant experience, time in role, peer and market data, business sector and geographic location. This position is commission-eligible, with candidates typically earning an average of about $3,000 per month based on individual performance.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ECMC Group also provides a comprehensive benefits package:
  • Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
  • Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
  • Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

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