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Plumbing Customer Service Jobs (NOW HIRING)

Pavago

Customer Success Manager - HVAC & Plumbing

Handling high-volume inbound service calls * Booking HVAC & plumbing appointments * Coordinating ... Convert customer inquiries into booked service appointments * Handle: emergency service requests ...

Brazosport Plumbing & Heating Co

CSR

Angleton, TX · On-site

$13.25 - $18/hr

Customer Service Representative Brazosport Plumbing & Heating - Angleton, Texas Brazosport Plumbing & Heating is looking for a friendly, dependable Customer Service Representative to join our team.

Brazosport Plumbing & Heating

CSR

Angleton, TX · On-site

$13.25 - $18/hr

Customer Service Representative Brazosport Plumbing & Heating - Angleton, Texas Brazosport Plumbing & Heating is looking for a friendly, dependable Customer Service Representative to join our team.

Mr. Rooter

Customer Service Representative

Freehold, NJ · On-site

$16 - $18/hr

Plumbing is an essential service that is needed in every economy, and our Customer Service Representatives play a key role in helping homeowners when they need us most. This position is more than ...

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Plumbing Customer Service information

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$15

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$50

How much do plumbing customer service jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for plumbing customer service in the United States is $31.52, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $35.82 per hour, depending on experience, location, and employer.

How to make 300k a year as a plumber?

To earn $300,000 annually as a plumber, professionals typically need extensive experience, advanced skills, and often own a successful business or work in high-demand commercial or industrial sectors. Specializations such as pipefitting, plumbing engineering, or becoming a master plumber with additional certifications can also increase earning potential. Building a strong reputation and expanding services can help achieve higher income levels.

What are some common challenges faced by Plumbing Customer Service representatives, and how can they be addressed?

Plumbing Customer Service representatives often handle urgent requests from clients experiencing emergencies such as leaks or clogged drains, which can be stressful and require quick problem-solving. Another challenge is accurately communicating technical plumbing issues between customers and technicians, ensuring no details are lost in translation. To address these challenges, representatives benefit from strong communication skills, patience, and basic plumbing knowledge, as well as access to robust scheduling and CRM tools to streamline service requests and follow-ups.

What is the difference between Plumbing Customer Service vs Plumbing Dispatcher?

AspectPlumbing Customer ServicePlumbing Dispatcher
Primary RoleAssists customers, schedules appointments, handles inquiriesCoordinates service calls, assigns plumbers to jobs, manages schedules
Required SkillsCustomer communication, problem-solving, basic plumbing knowledgeScheduling, communication, organization, plumbing service knowledge
Work EnvironmentOffice and customer sitesOffice-based with field coordination
CertificationsNone typically required, customer service experience preferredNone typically required, dispatching experience beneficial

Plumbing Customer Service focuses on assisting customers directly, handling inquiries, and scheduling appointments, while Plumbing Dispatchers coordinate service calls, assign plumbers, and manage daily schedules. Both roles require communication skills and some plumbing knowledge but differ in daily responsibilities and work environment.

What are customer service jobs that pay well?

Customer service jobs that pay well include roles such as customer service managers, technical support specialists, and account managers, often requiring strong communication skills and industry knowledge. Salaries vary by industry and experience, with managerial and specialized positions typically offering higher pay. In some cases, certifications or technical skills can lead to increased earning potential.

What does a plumbing customer service representative do?

A plumbing customer service representative assists customers with inquiries related to plumbing services, schedules appointments, handles service requests, and addresses billing or service issues. They act as the first point of contact between customers and the plumbing company, ensuring clear communication and customer satisfaction. Their role may also include processing payments, providing information about services, and resolving complaints to ensure a positive customer experience.

What is the highest paying job in plumbing?

The highest paying jobs in plumbing typically include master plumbers, plumbing contractors, and plumbing estimators, especially those who own their own businesses or have specialized skills. These roles often require advanced certifications, extensive experience, and the ability to manage large projects, leading to higher salaries compared to entry-level positions.

Is plumbing considered customer service?

Plumbing customer service involves interacting with clients to schedule appointments, explain repairs, and ensure customer satisfaction. While it primarily focuses on technical skills, good communication and problem-solving are essential components of the role.

What are the key skills and qualifications needed to thrive as a Plumbing Customer Service Representative, and why are they important?

To thrive as a Plumbing Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of plumbing services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, scheduling systems, and multi-line phone systems is typically required. Patience, active listening, and a positive attitude help set you apart when addressing customer inquiries and resolving issues. These skills ensure efficient service coordination, high customer satisfaction, and smooth operations in a fast-paced service environment.
More about Plumbing Customer Service jobs
What cities are hiring for Plumbing Customer Service jobs? Cities with the most Plumbing Customer Service job openings:
What states have the most Plumbing Customer Service jobs? States with the most job openings for Plumbing Customer Service jobs include:
What job categories do people searching Plumbing Customer Service jobs look for? The top searched job categories for Plumbing Customer Service jobs are:
Plumbing Customer Service jobs near you
Infographic showing various Plumbing Customer Service job openings in the United States as of June 2026, with employment types broken down into 8% Full Time, 79% Part Time, and 13% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $65,552 per year, or $31.5 per hour.

Plumbing Dispatcher / Customer Service Representative

Works Plumbing

Pacifica, CA • On-site

$18 - $30/hr

Full-time, Part-time

Medical, Dental, Life, PTO

Posted 22 days ago

Job description

Works Plumbing in Pacifica, CA is looking to hire full-time and part-time Plumbing Dispatchers / Customer Service Representatives. Are you great on the phone? Do you enjoy providing superb customer service in a fast-paced office environment? Are you a scheduling extraordinaire? Are you a team player looking for a solid team to join? If so, keep reading!

This Plumbing Customer Service Representative position pays a competitive hourly wage. We have flexible schedules available with no mandatory work on Saturdays and Sundays and no mandatory on-call. For those who would like to work on Saturdays, we offer an optional shift. We also offer medical, dental, life insurance, paid vacation, paid time off (PTO), and on-the-job training. If this sounds like the perfect opportunity for you, apply today!


ABOUT WORKS PLUMBING

Since 2000, Works Plumbing has provided full-service plumbing maintenance and repairs, as well as clogged drain cleaning, 24 hours a day. We also specialize in water heater repairs and installations. We understand the desire for affordable, efficient, and quality services. To save our clients' money, we constantly evaluate our operating costs. Reducing wasteful spending is how we're able to deliver pricing that won't break the bank ' without sacrificing top-quality services.

We rely on our hardworking employees to achieve client satisfaction. That is why we strive to hire and retain the best! We offer our loyal team competitive compensation, great benefits, and a supportive work environment that people want to be a part of.


A DAY IN THE LIFE OF A PLUMBING CUSTOMER SERVICE REPRESENTATIVE

As a Plumbing Customer Service Representative, you arrive each day ready to ensure that our clients are being heard and receiving the best customer service possible. Most of your day is spent in an office environment on the phone or computer. You receive incoming client calls assist them with their plumbing needs and dispatch service calls to field technicians.

With great attention to detail, you schedule calls to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You keep clients updated and informed. You enjoy interacting with our clients and technicians and love keeping busy with a variety of tasks. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.


QUALIFICATIONS

  • Excellent communication and phone skills
  • Happy and positive attitude
  • Basic computer skills
  • Ability to pass a background check and drug test

Can you manage your time effectively? Are you attentive to detail and have the ability to create efficient schedules for our technicians? Do you have fantastic customer service skills? Are you friendly and able to empathize with others? Do you enjoy talking on the phone and understand good phone etiquette? Are you motivated and career-oriented? Would you like to work in a positive, fun office environment? If so, you may be perfect for this position!


ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this office position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information or go to www.worksplumbing.com and fill up a form. We look forward to meeting you!


Location: 94044


Job Posted by ApplicantPro