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Plumbing Customer Service Jobs (NOW HIRING)

20/20 Plumbing & Heating, Inc.

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Plumbing Customer Service Technician

Las Vegas, NV · On-site

$22 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Plumbing Tech's are responsible to perform a variety of services ranging from faucet repairs, tankless water heater installations, to replacement of sewer systems. Significant Duties:

Mr. Rooter

Customer Service Representative

Freehold, NJ · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Plumbing is an essential service that is needed in every economy, and our Customer Service Representatives play a key role in helping homeowners when they need us most. This position is more than ...

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Plumbing Customer Service information

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$15

$31

$50

How much do plumbing customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for plumbing customer service in the United States is $31.52, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $35.82 per hour, depending on experience, location, and employer.

What are some common challenges faced by plumbing customer service representatives, and how can they be addressed?

Plumbing Customer Service representatives often handle urgent requests from clients experiencing emergencies such as leaks or clogged drains, which can be stressful and require quick problem-solving. Another challenge is accurately communicating technical plumbing issues between customers and technicians, ensuring no details are lost in translation. To address these challenges, representatives benefit from strong communication skills, patience, and basic plumbing knowledge, as well as access to robust scheduling and CRM tools to streamline service requests and follow-ups.

What is the difference between Plumbing Customer Service vs Plumbing Dispatcher?

AspectPlumbing Customer ServicePlumbing Dispatcher
Primary RoleAssists customers, schedules appointments, handles inquiriesCoordinates service calls, assigns plumbers to jobs, manages schedules
Required SkillsCustomer communication, problem-solving, basic plumbing knowledgeScheduling, communication, organization, plumbing service knowledge
Work EnvironmentOffice and customer sitesOffice-based with field coordination
CertificationsNone typically required, customer service experience preferredNone typically required, dispatching experience beneficial

Plumbing Customer Service focuses on assisting customers directly, handling inquiries, and scheduling appointments, while Plumbing Dispatchers coordinate service calls, assign plumbers, and manage daily schedules. Both roles require communication skills and some plumbing knowledge but differ in daily responsibilities and work environment.

How to find customers for plumbing customer service?

Plumbing customer service professionals can find customers through local advertising, online directories, and word-of-mouth referrals. Building relationships with contractors and maintaining a professional online presence can also help attract new clients. Certifications and good customer service skills improve reputation and lead to more business.

What does a plumbing customer service representative do?

A plumbing customer service representative assists customers with inquiries related to plumbing services, schedules appointments, handles service requests, and addresses billing or service issues. They act as the first point of contact between customers and the plumbing company, ensuring clear communication and customer satisfaction. Their role may also include processing payments, providing information about services, and resolving complaints to ensure a positive customer experience.

Is plumbing considered customer service?

Plumbing customer service involves interacting with clients to schedule appointments, explain repairs, and ensure customer satisfaction. While it primarily focuses on technical skills, good communication and problem-solving are essential components of the role.

What are the key skills and qualifications needed to thrive as a plumbing customer service representative, and why are they important?

To thrive as a Plumbing Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of plumbing services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, scheduling systems, and multi-line phone systems is typically required. Patience, active listening, and a positive attitude help set you apart when addressing customer inquiries and resolving issues. These skills ensure efficient service coordination, high customer satisfaction, and smooth operations in a fast-paced service environment.
More about Plumbing Customer Service jobs

What cities are hiring for Plumbing Customer Service jobs?

Cities with the most Plumbing Customer Service job openings:

What states have the most Plumbing Customer Service jobs?

States with the most job openings for Plumbing Customer Service jobs include:

What job categories do people searching Plumbing Customer Service jobs look for?

The top searched job categories for Plumbing Customer Service jobs are:

Plumbing Customer Service jobs near you
Infographic showing various Plumbing Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,552 per year, or $31.5 per hour.

Plumbing Customer Service Rep

Fathom Plumbing Solutions

Ann Arbor, MI • On-site

$18 - $28/hr

Other

Re-posted 13 days ago

Job description

Plumbing Customer Service Rep

Fathom Plumbing Solutions is seeking a dedicated part-time Plumbing Customer Service Rep to join our team in Ann Arbor, MI. This in-office, part-time position offers an hourly wage ranging from $18 to $28, depending on experience and skills.

This is a part-time role, with shifts scheduled during business hours, Monday through Friday, from 7:30 AM to 4:30 PM. All work is performed in our Ann Arbor, MI office.

In this position, you will be responsible for answering inbound calls and web inquiries, capturing job details accurately, and providing information about our services to customers. You will coordinate a two-week forward-looking schedule and dispatch technicians based on priority, location, and expertise. Daily tasks include communicating schedule changes to the field team, entering jobs and maintaining detailed notes within ServiceTitan, following up on estimates, assisting with invoices and QuickBooks coordination, and tracking key operational metrics. You will play an essential role in supporting both our customers and our field team.

Our Ideal Plumbing Customer Service Rep:

  • CSR, dispatch, or administrative experience (home services a plus)
  • Friendly, outgoing, and positive attitude
  • Detail-oriented and an active listener
  • Ability to follow a call script and capture key customer/job information
  • Strong, calm, and confident phone presence
  • High accountability, strong organization, and multitasking skills under pressure

Preferred:

  • Proficiency with technology; ServiceTitan and Google Suite preferred
  • Experience in residential home services (plumbing, HVAC, electrical)
  • Familiarity with membership/maintenance agreement sales
  • Comfortable handling inbound call volume without relying on a script

Proudly serving Ann Arbor and Washtenaw County, we deliver top-quality plumbing solutions backed by a deep commitment to our team's success. We believe that exceptional service starts with a supportive work environment, which is why we invest in our people through mentorship, professional training, and clear paths for advancement. By offering competitive compensation and comprehensive benefits, we ensure our diverse team of experts can thrive. Join us and build a lasting career where your dedication is truly valued and your professional growth is our priority.

We invite you to apply today using our convenient, mobile-friendly application. Start your application now and take the next step toward a rewarding career with our team.

Must have the ability to pass a background check and drug screening test.

Apply