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Plumbing Customer Service Jobs (NOW HIRING)

Mr. Rooter Corporation

Dispatcher & CSR

Freehold, NJ · On-site

$16 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Rooter Plumbing is looking for motivated, dependable individuals to join our office team as Customer Service Representative and/or Dispatcher. Plumbing is an essential service that is needed in every ...

THERMO DIRECT INC

HVAC & Plumbing CSR/Dispatcher

Raleigh, NC

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Plumbing company--we're a family-owned business built on one core value: Care . We care deeply ... We're growing and looking for organized, customer-focused individuals to join our Service ...

Mr. Rooter

Dispatcher & CSR

Freehold, NJ · On-site

$16 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Rooter Plumbing is looking for motivated, dependable individuals to join our office team as Customer Service Representative and/or Dispatcher. Plumbing is an essential service that is needed in every ...

HomeTown Services

Customer Service Representative

Jacksonville, FL · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Plumbing/HVAC/Service industry experience is highly preferred! THE ROLE & RESPONSIBILITIES: We are looking to hire an exceptional customer service representative to deliver the most efficient ...

Hometown

Customer Service Representative

Jacksonville, FL · On-site

$14.75 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Plumbing/HVAC/Service industry experience is highly preferred! THE ROLE & RESPONSIBILITIES: We are looking to hire an exceptional customer service representative to deliver the most efficient ...

Binsky Home Service

Residential Plumber

Somerset, NJ

$20 - $35/hr

  • Medical

  • Retirement

Why We Need You! We're looking for talented, customer-focused Residential Plumbers like you to keep our service top-tier and help us continue to grow and succeed! About the Role As a Residential ...

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Plumbing Customer Service information

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$15

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How much do plumbing customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for plumbing customer service in the United States is $31.52, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $35.82 per hour, depending on experience, location, and employer.

What are some common challenges faced by plumbing customer service representatives, and how can they be addressed?

Plumbing Customer Service representatives often handle urgent requests from clients experiencing emergencies such as leaks or clogged drains, which can be stressful and require quick problem-solving. Another challenge is accurately communicating technical plumbing issues between customers and technicians, ensuring no details are lost in translation. To address these challenges, representatives benefit from strong communication skills, patience, and basic plumbing knowledge, as well as access to robust scheduling and CRM tools to streamline service requests and follow-ups.

What is the difference between Plumbing Customer Service vs Plumbing Dispatcher?

AspectPlumbing Customer ServicePlumbing Dispatcher
Primary RoleAssists customers, schedules appointments, handles inquiriesCoordinates service calls, assigns plumbers to jobs, manages schedules
Required SkillsCustomer communication, problem-solving, basic plumbing knowledgeScheduling, communication, organization, plumbing service knowledge
Work EnvironmentOffice and customer sitesOffice-based with field coordination
CertificationsNone typically required, customer service experience preferredNone typically required, dispatching experience beneficial

Plumbing Customer Service focuses on assisting customers directly, handling inquiries, and scheduling appointments, while Plumbing Dispatchers coordinate service calls, assign plumbers, and manage daily schedules. Both roles require communication skills and some plumbing knowledge but differ in daily responsibilities and work environment.

How to find customers for plumbing customer service?

Plumbing customer service professionals can find customers through local advertising, online directories, and word-of-mouth referrals. Building relationships with contractors and maintaining a professional online presence can also help attract new clients. Certifications and good customer service skills improve reputation and lead to more business.

What does a plumbing customer service representative do?

A plumbing customer service representative assists customers with inquiries related to plumbing services, schedules appointments, handles service requests, and addresses billing or service issues. They act as the first point of contact between customers and the plumbing company, ensuring clear communication and customer satisfaction. Their role may also include processing payments, providing information about services, and resolving complaints to ensure a positive customer experience.

Is plumbing considered customer service?

Plumbing customer service involves interacting with clients to schedule appointments, explain repairs, and ensure customer satisfaction. While it primarily focuses on technical skills, good communication and problem-solving are essential components of the role.

What are the key skills and qualifications needed to thrive as a plumbing customer service representative, and why are they important?

To thrive as a Plumbing Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of plumbing services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, scheduling systems, and multi-line phone systems is typically required. Patience, active listening, and a positive attitude help set you apart when addressing customer inquiries and resolving issues. These skills ensure efficient service coordination, high customer satisfaction, and smooth operations in a fast-paced service environment.
More about Plumbing Customer Service jobs

What cities are hiring for Plumbing Customer Service jobs?

Cities with the most Plumbing Customer Service job openings:

What states have the most Plumbing Customer Service jobs?

States with the most job openings for Plumbing Customer Service jobs include:

What job categories do people searching Plumbing Customer Service jobs look for?

The top searched job categories for Plumbing Customer Service jobs are:

Plumbing Customer Service jobs near you
Infographic showing various Plumbing Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,552 per year, or $31.5 per hour.

Home Services Customer Support Representative

Intelligent Service Plumbing Heating Cooling and Drain Cleaning

Mount Prospect, IL • On-site

$16 - $21.50/hr

Other

Medical, Retirement, PTO

Posted 7 days ago

Job description

Intelligent Service Plumbing, Heating, Cooling, and Drain Cleaning is actively looking for a motivated full-time Customer Care Specialist to provide the best customer service from our Mount Prospect, IL office. We pay our Customer Care Specialists competitively, based upon experience! You will be joining a team of CSR's who work hard, have fun, and support each other. And, you will become part of a stable company that is respected in your community.
In addition to great pay and our exceptional culture, we offer our HVAC and plumbing CSRs the following benefits and perks:
  • Health
  • Profit-sharing
  • IRA retirement plan
  • PTO on your birthday
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!
THE IDEAL HVAC & PLUMBING CUSTOMER CARE SPECIALIST / CSR
  • Career-minded - looking for more than a job
  • Organized - can manage time well and juggle multiple tasks effectively
  • Positive - a can-do attitude that helps you rise to challenges
  • Team player - get along well with others and have a true understanding of teamwork
  • Phone etiquette - enjoys interacting with people over the phone and can do it professionally
  • Customer-oriented - real desire to ensure customer satisfaction
  • Communicator - able to patiently and professionally communicate between technician and client while solving all kinds of issues
  • Self-motivated - sees what needs to be done and does it
Did we just describe you? If so, please read on!
ABOUT INTELLIGENT SERVICE PLUMBING, HEATING, COOLING, & DRAIN CLEANING
Serving Chicago since 1979, Intelligent Service is the company local residents trust for plumbing, HVAC, and indoor air quality. As market leaders of the service industry, our clients have come to rely on our exceptional service and problem-solving acumen. Embracing our core model of helping people live in greater safety and comfort, our professional tradespeople ensure our high standards are met, our products and services exceed expectations, and overall customer satisfaction.
Our professional team is the foundation of our success. Which is why we provide a company culture comprised of trust, integrity, and transparency, as well as a clearly laid out path to build the life-long career you want!
CUSTOMER CARE SPECIALIST REQUIREMENTS
As a for us, you will be the voice of our company! You get to provide superb customer service to our clients via email, text message, and phone while keeping our office running smoothly. You must have a positive, friendly disposition that comes through in all your interactions as you keep the schedule full. And, thanks to your professionalism, people skills, and familiarity with our business, our diverse customer base is well-educated and can make informed decisions about their plumbing or HVAC needs. There will always be a variety of office tasks that you can help with, including keeping the office clean and organized.
  • Customer service experience AND experience in both the plumbing and HVAC trades is a PLUS, but we are willing to train the right person
  • Fixed availability on weekdays and weekends
  • Ability to work in our office
Shift availability:
  • Monday through Friday, 9:00 AM - 5:00 PM, no weekends.

If you meet these requirements and your interest is piqued, don't put it off. Apply for this customer service / CSR position today!
Location: 60056

Apply