Ancestry Customer Service Jobs (NOW HIRING)

About Ancestry:
When you join Ancestry, you join a human-centered company where every person's story is important. Ancestry®, the global leader in family history, connects everyone with their past so they can discover, preserve, and share their unique family stories. With our unparalleled collection of more than 65 billion records, over 3.5 million subscribers, and over 27 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we've built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving, and sharing the most important information about themselves and their families.
We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.
Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve.
Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people's lives? Join the curious.
Join us as a Senior Software Engineer on the team behind our Family History Trees - a flagship product with massive visibility and real-world impact for millions worldwide. The team oversees cutting-edge, high-throughput systems engineered for extreme scale and near-zero downtime, enabling seamless user experiences even under heavy load.
Be at the heart of everything Ancestry does. Shape the future of how people connect with their heritage and stories, directly influencing the company's success and strategic goals. This is your opportunity to join a passionate team, solving complex, meaningful challenges on an industry-leading platform.
What you'll do:

• Develop, maintain and deploy backend functionality to support the evolving needs of Ancestry customers in the Ancestry Member Trees domain
• Work with an accomplished and collaborative team to develop microservices that serve millions of requests per second and operate in a large cloud environment
• Write code and unit tests, conduct code reviews, contribute to architecture discussions, prioritization and planning
• Write and deploy Infrastructure as Code and work with DevOps to ensure that our services remain in optimal working condition
• Help build the next generation of services at Ancestry
• AI Orchestration & Oversight: Shift from manual coding to strategic AI mentorship. You'll guide intelligent agents using precise architectural constraints and apply deep domain expertise to review machine-generated code, ensuring high reliability, performance, and minimal technical debt.

Who you are:

• BS degree in Computer Science or related field required
• Proficient in Java or JVM languages with 5+ years of experience in an enterprise environment
• Use Agile or other rapid application development methods
• RESTful web service development
• Experience with operating in and understanding AWS (preferred), Azure or GCP cloud environments (Fargate, Aurora, MSK, EC2)
• You are a technical orchestrator who leverages AI tooling and agents to produce software, focusing your expertise on directing the work, reviewing the output, and ensuring architectural quality.

Bonus...

• Experience in large sharded database environments and MySQL (Aurora)
• Experience with Terraform, CloudFormation, or other infrastructure as code tool
• Experience with SCM/DevOps tools such as GIT, Harness build and deployment automation with Harness and CI/CD

Why Ancestry?
Join a dedicated team working to connect millions of people with their past and enrich their futures. At Ancestry, you will play a role in pioneering legal solutions that shape the consumer genomics industry. Your contributions will help foster and protect our workforce that is dedicated to helping our customers tell their own stories, while supporting a brand recognized and trusted around the world. We offer a collaborative workplace, competitive compensation, and the opportunity to make a meaningful difference.
Compensation
Ancestry values pay transparency and equity. As a signatory of the ParityPledge in Support of Women and the ParityPledge in Support of People of Color, we are pleased to share the base salary range for this position: $120,000 - $135,000 with eligibility for bonus, equity, and comprehensive benefits including health, dental, and vision. Actual salary will depend on location and experience. We will provide detailed compensation data for a specific location during the recruiting process.
*Note: Disclosure as required by sb19-085(8-5-20) and sb1162(1-1-23).
Additional Information:
Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.
All job offers are contingent on a background check screen that complies with applicable law. For candidates who live in San Francisco, CA, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.
Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.