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Ancestry Customer Service Jobs (NOW HIRING)

Hilo Products, Inc

Customer Service Specialist

Hilo, HI

$15.50 - $20.50/hr

Customer Service Specialist Job Summary: The Customer Service Specialist is responsible for ... ancestry, national origin, citizenship, veteran or military status, sexual orientation, marital ...

XBP Americas

Customer Service Associate

Los Angeles, CA

$15.50 - $21.50/hr

Customer Service Rep Essential Job Responsibilities: * Maintain the highest levels of customer care ... origin, ancestry, citizenship status, age, disability, sex/gender, marital status, sexual ...

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How much do ancestry customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for ancestry customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Ancestry Customer Service job?

An Ancestry Customer Service job involves assisting customers with inquiries related to their ancestry accounts, subscriptions, DNA kits, and family history research. Representatives help resolve technical issues, billing concerns, and provide guidance on using Ancestry's services. Strong communication skills, problem-solving abilities, and knowledge of Ancestry’s products are essential for this role. Employees may interact with customers via phone, email, or live chat to ensure a positive user experience.

What are some typical daily responsibilities for someone working in Ancestry Customer Service?

As an Ancestry Customer Service representative, your daily responsibilities often include responding to customer inquiries via phone, email, or chat, helping users navigate genealogy tools and resources, and resolving account or billing issues. You may also assist customers with interpreting DNA results or troubleshooting technical problems related to the Ancestry platform. Working closely with other customer service team members and occasionally collaborating with technical or research support is common. The role requires a combination of product knowledge, empathy, and attention to detail to ensure customers have a positive and productive experience while exploring their family history.

What are the key skills and qualifications needed to thrive in the Ancestry Customer Service position, and why are they important?

To thrive as an Ancestry Customer Service representative, you need strong communication skills, attention to detail, and a genuine interest in genealogy or historical research. Familiarity with customer relationship management (CRM) software, genealogical databases, and online ticketing systems is often required. Excellent problem-solving abilities, patience, and a customer-focused attitude help individuals excel in this role. These skills are crucial for providing accurate assistance, resolving customer inquiries efficiently, and creating a positive experience for users exploring their family history.

How much do genealogists get paid in the US?

Genealogists in the US typically earn between $40,000 and $70,000 annually, depending on experience, specialization, and work setting. Entry-level positions may start lower, while experienced professionals or those working independently can earn higher incomes. Skills in research, data analysis, and familiarity with genealogy tools are important for higher pay.
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What cities are hiring for Ancestry Customer Service jobs? Cities with the most Ancestry Customer Service job openings:
What are the most commonly searched types of Ancestry Customer Service jobs? The most popular types of Ancestry Customer Service jobs are:
What states have the most Ancestry Customer Service jobs? States with the most job openings for Ancestry Customer Service jobs include:
What job categories do people searching Ancestry Customer Service jobs look for? The top searched job categories for Ancestry Customer Service jobs are:
Ancestry Customer Service jobs near you
Infographic showing various Ancestry Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, and 22% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service - Customer Service Rep

Customer Service - Customer Service Rep

BakeMark

Saratoga Springs, NY

$16 - $21.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Customer Service Representative

When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service. With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with 23 branches conveniently-located across the U.S. At BakeMark we appreciate our employees and their families and offer a competitive pay and a full suite of benefits:

  • Competitive Compensation
  • Health, Dental, Vision & Life Insurance (Comprehensive healthcare benefits package, with many coverage options at a very low employee cost)
  • 401K (generous retirement benefits) with a Company Match
  • Paid Holidays and Paid Time Off

Summary: The Customer Service Representative provides support to customers by processing orders, answering product inquiries, resolving issues, and coordinating with internal teams such as sales, production, and logistics. This role ensures timely and accurate order fulfillment while delivering excellent service in a fast-paced food manufacturing environment.

Essential Duties And Responsibilities:

  • Download PSP orders into NDS system after review and correction of ROE Edit List.
  • When necessary, manually enter orders into NDS or PSP system.
  • Reviews and corrects Order File Status Report. Transfers order file for routing.
  • Notify customers or sales reps. of customer item "outs".
  • Ensures COAs, and Spec Sheets are provided to Customers as necessary.
  • Daily invoicing of credit memos.
  • Credit and Collections Answers telephone and direct calls to appropriate person.
  • Research customer, Sales Rep and BAKEMARK Affiliate inquiries.
  • Back up to Will-Call and other positions as directed by Supervisor.
  • Provide Sales Representative vacation relief.
  • Files documents as directed.
  • Assist Office Supervisor with back-office duties as needed, such as cash handling and NDS data input.
  • Treat all customers both externally and internal with dignity and respect.
  • Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
  • Other duties will be assigned as needed to meet company goals and objectives.

BakeMark is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BakeMark via-email, the Internet or in any form and/or method without a valid written agreement in place for this position from BakeMark HR/Recruitment will be deemed the sole property of BakeMark. No fee will be paid in the event the candidate is hired by BakeMark as a result of the referral or through other means.

BakeMark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, on the basis of race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age or any other basis prohibited by law.

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