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Ancestry Customer Service Jobs (NOW HIRING)

Ultimate LLC

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Previous customer service, call center, or support experience preferred but not required. * Strong ... age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital ...

UniFirst

Customer Service Representative

Owensboro, KY · On-site

$13.50 - $18.25/hr

As a CSR , you are responsible for handling inbound/outbound customer inquiries through both phone ... ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender ...

Hilo Products, Inc

Customer Service Specialist

Hilo, HI

$15.50 - $20.50/hr

Customer Service Specialist Job Summary: The Customer Service Specialist is responsible for ... ancestry, national origin, citizenship, veteran or military status, sexual orientation, marital ...

Daikin

Customer Service Supervisor

Mesa, AZ

To supervise and oversee all the work and functions of Customer Services Representatives ... ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition ...

Ultimate LLC

Customer Service Rep

Phoenix, AZ · On-site

$19/hr

A well-known company located in Phoenix seeks an Customer Service Representative to act as the ... age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital ...

Daikin

Customer Service Supervisor

Mesa, AZ

To supervise and oversee all the work and functions of Customer Services Representatives ... ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition ...

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How much do ancestry customer service jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for ancestry customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Ancestry Customer Service job?

An Ancestry Customer Service job involves assisting customers with inquiries related to their ancestry accounts, subscriptions, DNA kits, and family history research. Representatives help resolve technical issues, billing concerns, and provide guidance on using Ancestry's services. Strong communication skills, problem-solving abilities, and knowledge of Ancestry’s products are essential for this role. Employees may interact with customers via phone, email, or live chat to ensure a positive user experience.

What are some typical daily responsibilities for someone working in Ancestry Customer Service?

As an Ancestry Customer Service representative, your daily responsibilities often include responding to customer inquiries via phone, email, or chat, helping users navigate genealogy tools and resources, and resolving account or billing issues. You may also assist customers with interpreting DNA results or troubleshooting technical problems related to the Ancestry platform. Working closely with other customer service team members and occasionally collaborating with technical or research support is common. The role requires a combination of product knowledge, empathy, and attention to detail to ensure customers have a positive and productive experience while exploring their family history.

What are the key skills and qualifications needed to thrive in the Ancestry Customer Service position, and why are they important?

To thrive as an Ancestry Customer Service representative, you need strong communication skills, attention to detail, and a genuine interest in genealogy or historical research. Familiarity with customer relationship management (CRM) software, genealogical databases, and online ticketing systems is often required. Excellent problem-solving abilities, patience, and a customer-focused attitude help individuals excel in this role. These skills are crucial for providing accurate assistance, resolving customer inquiries efficiently, and creating a positive experience for users exploring their family history.

More about Ancestry Customer Service jobs
What are the most commonly searched types of Ancestry Customer Service jobs? The most popular types of Ancestry Customer Service jobs are:
What states have the most Ancestry Customer Service jobs? States with the most job openings for Ancestry Customer Service jobs include:
What job categories do people searching Ancestry Customer Service jobs look for? The top searched job categories for Ancestry Customer Service jobs are:
Ancestry Customer Service jobs near you
Infographic showing various Ancestry Customer Service job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Ultimate LLC

Phoenix, AZ • On-site

$16 - $21.50/hr

Other

Posted 20 days ago

Job description

Job Description
Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or in person.
  • Resolve customer issues and complaints in a professional and timely manner.
  • Provide accurate information about products, services, and company policies.
  • Process orders, returns, refunds, or account updates as needed.
  • Document customer interactions and resolutions in internal systems.
Qualifications:
  • Previous customer service, call center, or support experience preferred but not required.
  • Strong verbal and written communication skills.
  • Ability to remain calm, professional, and solution-oriented under pressure.
  • Basic computer skills and ability to learn customer service software.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
Job Reference: JN -062026-423899

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