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Ancestry Customer Service Jobs (NOW HIRING)

Shield HealthCare

Customer Service Agent

Carrollton, TX · On-site

$19 - $20/hr

Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with ... ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual ...

Daikin

Customer Service Supervisor

Las Vegas, NV · On-site

To supervise and oversee all the work and functions of Customer Services Representatives ... ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition ...

Bass Pro Shops

Customer Service Associates

Victor, NY · On-site

$17 - $19.75/hr

Customer Service Associates A trip to Bass Pro Shops has been more than a shopping trip since 1972 ... ancestry, citizenship status, disability, veteran status, genetic information, or any other basis ...

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How much do ancestry customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for ancestry customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Ancestry Customer Service?

An Ancestry Customer Service job involves assisting customers with inquiries related to their ancestry accounts, subscriptions, DNA kits, and family history research. Representatives help resolve technical issues, billing concerns, and provide guidance on using Ancestry's services. Strong communication skills, problem-solving abilities, and knowledge of Ancestry’s products are essential for this role. Employees may interact with customers via phone, email, or live chat to ensure a positive user experience.

What are the typical daily responsibilities of an Ancestry Customer Service representative?

As an Ancestry Customer Service representative, your daily responsibilities often include responding to customer inquiries via phone, email, or chat, helping users navigate genealogy tools and resources, and resolving account or billing issues. You may also assist customers with interpreting DNA results or troubleshooting technical problems related to the Ancestry platform. Working closely with other customer service team members and occasionally collaborating with technical or research support is common. The role requires a combination of product knowledge, empathy, and attention to detail to ensure customers have a positive and productive experience while exploring their family history.

What are the key skills and qualifications needed for an Ancestry Customer Service position?

To thrive as an Ancestry Customer Service representative, you need strong communication skills, attention to detail, and a genuine interest in genealogy or historical research. Familiarity with customer relationship management (CRM) software, genealogical databases, and online ticketing systems is often required. Excellent problem-solving abilities, patience, and a customer-focused attitude help individuals excel in this role. These skills are crucial for providing accurate assistance, resolving customer inquiries efficiently, and creating a positive experience for users exploring their family history.

Does Ancestry Customer Service pay well?

Ancestry Customer Service representatives typically earn wages that are competitive with industry standards for customer support roles, often around minimum wage to slightly above, depending on experience and location. The pay may include benefits such as flexible schedules and training, but it generally does not reach high salary levels compared to specialized or managerial positions.

Is Ancestry Customer Service a good company to work for?

Ancestry Customer Service roles are generally considered stable with opportunities for remote work and flexible schedules. Employees report that the company provides training and a supportive environment, though experiences can vary based on individual circumstances.
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What are the most commonly searched types of Ancestry Customer Service jobs?

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What states have the most Ancestry Customer Service jobs?

States with the most job openings for Ancestry Customer Service jobs include:

What job categories do people searching Ancestry Customer Service jobs look for?

The top searched job categories for Ancestry Customer Service jobs are:

Ancestry Customer Service jobs near you
Infographic showing various Ancestry Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Get Fresh Produce

Bartlett, IL

$18 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 hours ago

Job description

Get Fresh Produce was established in 1982 in Chicago as a retail store that specialized in premium fresh fruits, vegetables, dairy, and specialty foods. It has a team of amazing professionals who are experts in sales, customer service, procurement, and operations. Every year, Get Fresh Produce distributes over 13 million cases to 3,000 customers.

As a member of the Customer Service team, you will be the first point of contact for our customers when they call, email or send an order to us. Our Customer Service team is responsible for delivering the best customer experience that our customers have come to expect from us. We are looking for someone who is outgoing, self-motivated, and has excellent interpersonal skills to join our team.

Essential Functions:

  • Answering and directing calls in a professional manner
  • Process orders received via phone, fax, and email
  • Provide customers with product and service information
  • Assist customers in tracking deliveries
  • Handle and resolve customer issues
  • Issue product returns in the system
  • Work within our customers websites to process credits
  • Call customers and provide weekly specials
  • Perform special projects as assigned.

Competencies:

  • Excellent interpersonal skills, able to build long-term relationships with employees and customers.
  • Excellent oral and written communications skills.
  • Attentive to details
  • Well organized
  • Bilingual a plus – Spanish and English

Work Schedule:

  • Monday to Sunday with Saturdays and 1 day off during the week
  • Hours are 9:30am-6:00pm
  • 40 hours per week, some OT maybe required

Compensation:

  • Hourly rate $18.00-$19.00 based on experience

Benefits:

  • Benefits (Medical, Dental, Vision, and Voluntary Life)
  • PTO (Personal and Vacation Days)
  • 401k
  • Paid Holidays
  • Career advancement opportunities

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.