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Irs Csr Jobs (NOW HIRING)

FreshTax

Customer Service Representative

Santa Ana, CA · On-site

$17 - $24/hr

At FreshTax, we help people move forward from IRS tax problems and regain peace of mind. Our team ... As a Customer Service Representative , you will be a primary contact for clients enrolled in our ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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How much do irs csr jobs pay per hour?

As of May 29, 2026, the average hourly pay for irs csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IRS Customer Service Representative (CSR), and why are they important?

To thrive as an IRS Customer Service Representative, you need a solid understanding of tax regulations, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with IRS databases, call center software, and tax preparation systems is commonly required. Outstanding communication, patience, and conflict-resolution skills are vital for effectively assisting diverse taxpayers. These competencies enable CSRs to deliver accurate information, resolve issues efficiently, and maintain public trust in the tax system.

What are some common challenges IRS Customer Service Representatives (CSRs) face during tax season, and how can they effectively manage them?

IRS CSRs often experience higher call volumes and increased stress during tax season as taxpayers seek assistance with filing, refunds, and notices. Managing complex inquiries and providing accurate, up-to-date information can be challenging. To navigate these busy periods, CSRs benefit from strong time-management skills, a thorough understanding of IRS procedures, and the ability to remain patient and empathetic with callers. Support from team leads and access to updated resources also help CSRs deliver efficient service while maintaining quality standards.

What are IRS CSRs?

IRS Customer Service Representatives (CSRs) are professionals who assist taxpayers by answering questions, resolving issues, and providing information about tax laws, forms, and procedures. They typically work in call centers or IRS offices, handling inquiries via phone, mail, or online channels. IRS CSRs play a key role in helping individuals and businesses navigate the complexities of the tax system, ensuring compliance, and delivering quality service to the public.
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Irs Csr jobs near you
Infographic showing various Irs Csr job openings in the United States as of May 2026, with employment types broken down into 86% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Senior Level Customer Service Representative | Customer Service Representative

Senior Level Customer Service Representative | Customer Service Representative

ProSidian Consulting

Charlotte, NC

$18.75 - $26/hr

Other

Posted 26 days ago

Job description

Senior Level Customer Service Representative

ProSidian is seeking a Senior Level Customer Service Representative for program support on a contract basis located in Charlotte, NC across the Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC).

This is a Contract Contingent or Contract W-2 (IRS-1099) Customer Service Representative Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

Job Overview

Provide services and support as a Staffing Augmentation and Recruiting Services (Senior Level Customer Service Representative) in the Government And Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

Responsibilities and Duties

  • Maintain high-value client accounts.
  • Resolve escalated issues.
  • Monitor client satisfaction trends.

Qualifications

  • 5+ years client service experience.

Education / Experience Requirements / Qualifications

  • Bachelor's degree preferred.

Skills Required

  • Negotiation, communication, account management.

Competencies Required

  • Client advocacy, relationship building, adaptability.

Ancillary Details Of The Roles

  • May handle contract renewals.
  • Coordinates client onboarding.

Other Details

  • Works closely with sales teams.
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About ProSidian Consulting

Sourced by ZipRecruiter

ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations. Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit www.ProSidian.com or follow the company on Twitter at www.twitter.com/ProSidianfor more information.

Industry

Business schools and computer and management training

Company size

11 - 50 Employees

Headquarters location

Charlotte, NC, US

Year founded

2004

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