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Customer Service Representative (csr)

Chino, CA · On-site

$18 - $20/hr

NOW HIRING - CUSTOMER SERVICE REPRESENTATIVE (CSR) Location: Chino, CA 91710 Pay: $18.00-$20.00 per hour, depending on experience Schedule: Monday-Friday 9:30 AM-5:30 PM Overtime may be required ...

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Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Fix Auto

Customer Service Representative (CSR)

Oceanside, CA · On-site

$17 - $23/hr

Job Overview A CSR or Customer Service Rep is responsible for communicating with the customer, assisting the Repair Planners with the Repair Order File Management and all administrative fields. A ...

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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How much do irs csr jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for irs csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an IRS CSR?

IRS Customer Service Representatives (CSRs) are professionals who assist taxpayers by answering questions, resolving issues, and providing information about tax laws, forms, and procedures. They typically work in call centers or IRS offices, handling inquiries via phone, mail, or online channels. IRS CSRs play a key role in helping individuals and businesses navigate the complexities of the tax system, ensuring compliance, and delivering quality service to the public.

What are the key skills and qualifications needed to thrive as an IRS CSR?

To thrive as an IRS Customer Service Representative, you need a solid understanding of tax regulations, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with IRS databases, call center software, and tax preparation systems is commonly required. Outstanding communication, patience, and conflict-resolution skills are vital for effectively assisting diverse taxpayers. These competencies enable CSRs to deliver accurate information, resolve issues efficiently, and maintain public trust in the tax system.

What are some common challenges IRS CSRs face during tax season, and how can they effectively manage them?

IRS CSRs often experience higher call volumes and increased stress during tax season as taxpayers seek assistance with filing, refunds, and notices. Managing complex inquiries and providing accurate, up-to-date information can be challenging. To navigate these busy periods, CSRs benefit from strong time-management skills, a thorough understanding of IRS procedures, and the ability to remain patient and empathetic with callers. Support from team leads and access to updated resources also help CSRs deliver efficient service while maintaining quality standards.
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Irs Csr jobs near you
Infographic showing various Irs Csr job openings in the United States as of September 2026, with employment types broken down into 94% Full Time, 5% Part Time, and 1% Contract. Highlights an 91% Physical, 5% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - CSR

Littleton, CO • On-site

Sanders & Johnson, Inc.
Personal Services • 1 - 10 employees
Learn more about Sanders & Johnson, Inc.external

$23 - $25/hr

Full-time

Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

At Sanders & Johnson, Inc., we don't just offer jobs – we offer careers filled with purpose, rewards, and the chance to make a difference every day. Nestled in Denver, CO, our office is not only beautiful but also dog-friendly and filled with a team that values camaraderie and a good laugh!Here's what we're bringing to the table for our full-time Customer Service Representative - CSR:Competitive pay of $23-$25/hourCompany-sponsored retirement plan with company matchPaid vacation, paid sick leave, and paid holidaysHealth, dental, and vision insuranceLife and AD&D insuranceOpportunities for training and advancementDirect depositYOUR DAY-TO-DAY:As our Customer Service Representative - CSR, you'll ensure customers receive exceptional service by answering calls, scheduling service requests, and managing customer data in our CRM system. You'll handle outbound calls for maintenance appointments, manage lead flow, and collect outstanding balances with professionalism. Light bookkeeping, clerical tasks, and promoting service agreements will also be part of your role. With your calm demeanor, you'll navigate challenging personalities, schedule equipment replacement estimates, and help keep our HVAC and plumbing operations running seamlessly.QUALIFICATIONS FOR OUR CUSTOMER SERVICE REPRESENTATIVE - CSR:3+ years of customer service experienceProficiency with technology and software, including Microsoft ExcelPunctual, dependable, trustworthy, and always on timeExcellent at following up and seeing requests or projects through to completionCoachable and curious about the plumbing and HVAC industry with a natural desire to learn new thingsA sense of urgency, impeccable follow-through skills, great attention to detail, and highly organizedA calm personality and the ability to diplomatically interact with challenging customersA self-starter who quickly finishes tasksPreferred but not required:Outbounding experienceExperience working with a plumbing, HVAC, or another trade companyProficiency with ServiceTitan softwareCompetitive spirit that pursues winning with a passionLEARN ABOUT US:Denver is an extraordinary city, with incredible winters and even more spectacular summers. That's why Jim Sanders and Dan Johnson started Sanders & Johnson back in 1977. Because we rely on our customers to such a great extent, we know how important it is to provide total satisfaction and personalized customer service. With over 48 years of providing the finest residential indoor air quality, temperature, and humidity levels, hardly any job is beyond our skill level.We are a small but GROWING team that always provides the highest service and quality on every job we do. We also like to have FUN and view ourselves as very different from other HVAC and plumbing businesses.Our organization has seen several years of steady growth even during the pandemic. We are locally owned have great leadership who are personally interested in the success of the company, a loyal base of customers going back decades, a long-term strategy, and a vision for future expansion while protecting our reputation for honesty and integrity and remaining locally owned. Most of all we are a fun team of people who enjoy working with each other while serving a great group of customers.TAKE THE NEXT STEP!If you're ready to take the next step in your career, we're ready to welcome you aboard at our HVAC and plumbing company! Our initial application process is quick, easy, and mobile-friendly – so what are you waiting for?! Apply today to become our next Customer Service Representative - CSR!