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Plumbing Customer Service Jobs (NOW HIRING)

Binsky Home Service

Residential Plumber

Somerset, NJ · On-site

$20 - $35/hr

Why We Need You! We're looking for talented, customer-focused Residential Plumbers like you to keep our service top-tier and help us continue to grow and succeed! About the Role As a Residential ...

Binsky Home Service

Residential Plumber

Somerset, NJ · On-site

$20 - $35/hr

Why We Need You! We're looking for talented, customer-focused Residential Plumbers like you to keep our service top-tier and help us continue to grow and succeed! About the Role As a Residential ...

BME

Plumbing Service Manager

Burlington, KY · On-site

$100K - $120K/yr

Customer & Relationship Management * Build and maintain strong relationships with commercial and industrial plumbing customers, serving as the point of escalation for service issues. * Conduct or ...

Seaway Plumbing Inc

Be Seen First

Customer Service Representative (CSR)

Princeton, FL · On-site

$17 - $22/hr

Customer Service Representative (CSR) Plumbing & HVAC | Family-Owned | Growth Opportunity Location: Princeton, FL (On-Site) Employment Type: Full-Time Join a company that's building something bigger.

Seaway Plumbing Inc

Be Seen First

Customer Service Representative (CSR)

Princeton, FL · On-site

$17 - $22/hr

Customer Service Representative (CSR) Plumbing & HVAC | Family-Owned | Growth Opportunity Location: Princeton, FL (On-Site) Employment Type: Full-Time Join a company that's building something bigger.

BME

Plumbing Service Manager

Burlington, KY

$100K - $120K/yr

Customer & Relationship Management * Build and maintain strong relationships with commercial and industrial plumbing customers, serving as the point of escalation for service issues. * Conduct or ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Powers Plumbing

Customer Service / Dispatcher

San Diego, CA · On-site

$18 - $22.50/hr

Powers Plumbing is looking for a dispatcher to join our team in our Mission Hills, San Diego office ... This person will work to support the daily customer service and operations of the office.

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

CSR / Customer Service Rep Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs ...

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All JobsPlumbing Customer Service Jobs

Plumbing Customer Service information

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$15

$31

$50

How much do plumbing customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for plumbing customer service in the United States is $31.52, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $35.82 per hour, depending on experience, location, and employer.

What are some common challenges faced by plumbing customer service representatives, and how can they be addressed?

Plumbing Customer Service representatives often handle urgent requests from clients experiencing emergencies such as leaks or clogged drains, which can be stressful and require quick problem-solving. Another challenge is accurately communicating technical plumbing issues between customers and technicians, ensuring no details are lost in translation. To address these challenges, representatives benefit from strong communication skills, patience, and basic plumbing knowledge, as well as access to robust scheduling and CRM tools to streamline service requests and follow-ups.

What is the difference between Plumbing Customer Service vs Plumbing Dispatcher?

AspectPlumbing Customer ServicePlumbing Dispatcher
Primary RoleAssists customers, schedules appointments, handles inquiriesCoordinates service calls, assigns plumbers to jobs, manages schedules
Required SkillsCustomer communication, problem-solving, basic plumbing knowledgeScheduling, communication, organization, plumbing service knowledge
Work EnvironmentOffice and customer sitesOffice-based with field coordination
CertificationsNone typically required, customer service experience preferredNone typically required, dispatching experience beneficial

Plumbing Customer Service focuses on assisting customers directly, handling inquiries, and scheduling appointments, while Plumbing Dispatchers coordinate service calls, assign plumbers, and manage daily schedules. Both roles require communication skills and some plumbing knowledge but differ in daily responsibilities and work environment.

How to find customers for plumbing customer service?

Plumbing customer service professionals can find customers through local advertising, online directories, and word-of-mouth referrals. Building relationships with contractors and maintaining a professional online presence can also help attract new clients. Certifications and good customer service skills improve reputation and lead to more business.

What does a plumbing customer service representative do?

A plumbing customer service representative assists customers with inquiries related to plumbing services, schedules appointments, handles service requests, and addresses billing or service issues. They act as the first point of contact between customers and the plumbing company, ensuring clear communication and customer satisfaction. Their role may also include processing payments, providing information about services, and resolving complaints to ensure a positive customer experience.

Is plumbing considered customer service?

Plumbing customer service involves interacting with clients to schedule appointments, explain repairs, and ensure customer satisfaction. While it primarily focuses on technical skills, good communication and problem-solving are essential components of the role.

What are the key skills and qualifications needed to thrive as a plumbing customer service representative, and why are they important?

To thrive as a Plumbing Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of plumbing services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, scheduling systems, and multi-line phone systems is typically required. Patience, active listening, and a positive attitude help set you apart when addressing customer inquiries and resolving issues. These skills ensure efficient service coordination, high customer satisfaction, and smooth operations in a fast-paced service environment.
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What states have the most Plumbing Customer Service jobs?

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Plumbing Customer Service jobs near you
Infographic showing various Plumbing Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,552 per year, or $31.5 per hour.

Plumbing Dispatcher - Customer Service Rep

Raptor Rooter and Plumbing

Spokane, WA • On-site

$17 - $22/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 22 days ago

Job description

Are you ready to join a growing team that values your hard work? At Raptor Rooter & Plumbing in Spokane Valley, WA, we are hiring a full-time Plumbing Dispatcher - Customer Service Rep to help keep our operations running smoothly.PLUMBING DISPATCHER - CUSTOMER SERVICE REP: PAY & PERKSThis exciting opportunity offers a competitive pay range of $17 - $22 per hour, depending on experience, along with excellent benefits. This includes:Health Insurance, Dental Insurance, Vision InsuranceIndustry-Leading Pay 401k with 3% matchingPaid VacationParental leaveWeekend availabilityProfessional development assistanceEmployee assistance programCorporate discount at local fitness centerConsistent scheduleOptions for growth within the companyARE YOU A GOOD FIT FOR THIS JOB?As a Plumbing Dispatcher - Customer Service Rep, you will work a Monday through Friday schedule with some weekend availability as needed.Each day, you will come to work ready to create an efficient, seamless experience for both customers and field technicians. You will spend much of your day in an office environment, answering incoming client calls, scheduling service appointments, and dispatching technicians to customer homes. You will ensure clients are informed about arrival times and any delays, always striving to provide a positive experience. You will schedule calls thoughtfully to maximize technicians' time and mileage and proactively forecast schedules days and weeks in advance. Throughout the day, you will make sure all required permits are obtained and current and relay important messages between teams.If you can do this and meet the following requirements, you might be a perfect fit!High school diploma or equivalentAssociate's degree OR equivalent combination of education and experience2+ years of dispatch experience for a contractor or home improvement companySupervisory, customer service, and dispatch experience are preferred but not required.ABOUT USSince 2017, our family-owned and local company has been serving the Washington and Idaho area with the goal of providing top-notch service to every customer we assist. Currently, we provide service plumbing and construction plumbing for residential and multi-residential clients. As we continue to grow, we will be adding commercial services to our company offerings! Some of the service jobs we take on involve leaking pipes, sump pump repairs, sump pump installations, water heaters, frozen pipes, sewage backups, and more. No job is too big or too small for us to handle. We also offer 24/7 emergency services because we know that issues can happen at any time, day or night.In addition to giving our customers great results, we strive to provide our team with a family-like atmosphere where they feel right at home. Because we have our employees' best interests in mind, we also offer highly competitive pay and great benefits. If you're looking to join a stand-up team where you feel appreciated for your efforts, look no further!BE OUR NEW PLUMBING DISPATCHER - CUSTOMER SERVICE REPWe encourage you to complete our initial, 3-minute, mobile-friendly application today!
Job Posted by ApplicantPro