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Customer Solutions Specialist Jobs (NOW HIRING)

Drive Medical Limited

Customer Solutions Specialist

$19 - $21/hr

Customer Solutions Specialist Drive Medical has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through ...

UCT Inc

Customer Solutions Specialist

Phoenix, AZ · On-site

Customer Solutions Specialist Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that ...

TrxNow®

Customer Solutions Specialist

Johnson City, TN · On-site

$14 - $18/hr

We are seeking a qualified candidates to join team of Bilingual Customer Solutions Specialists. The CSS team is for responsible for taking in-bound calls from members in need of roadside assistance ...

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How much do customer solutions specialist jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer solutions specialist in the United States is $23.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $25.72 per hour, depending on experience, location, and employer.

What does a customer solutions specialist do?

A Customer Solutions Specialist is responsible for assisting customers by addressing their inquiries, resolving issues, and providing product or service information. They act as a liaison between the company and its customers, ensuring a positive experience and fostering customer satisfaction. Their duties often include troubleshooting problems, offering tailored solutions, and following up to ensure issues are fully resolved. Strong communication and problem-solving skills are essential in this role.

What does a customer solutions specialist do?

A customer solutions specialist handles customer inquiries, issues, and complaints to ensure high customer satisfaction for the company. As a customer solutions specialist, you respond to customers concerns when they come to the storefront, when they call in, or through email. Other responsibilities may include researching order status and inputting data to the invoicing system. You find customer solutions specialists in many different industries, especially those driven by sales. To become a customer solutions specialist, you need a high school diploma and customer service experience.

What are the key skills and qualifications needed to thrive as a customer solutions specialist, and why are they important?

To thrive as a Customer Solutions Specialist, you need strong problem-solving abilities, excellent communication skills, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and sometimes industry-specific tools or certifications is highly valuable. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you stand out in this role. These competencies ensure effective resolution of customer issues, high satisfaction rates, and positive brand reputation.

How does a customer solutions specialist typically collaborate with other departments to resolve complex customer issues?

Customer Solutions Specialists often work closely with teams such as Sales, Technical Support, and Product Management to ensure customer concerns are addressed efficiently. When handling complex issues, they may coordinate with technical experts to diagnose problems, consult with sales for account-specific information, and relay customer feedback to product teams for potential improvements. This role requires strong communication skills and the ability to act as a bridge between the customer and internal departments, ensuring a seamless customer experience.

Is a Customer Solutions Specialist an entry level job?

A Customer Solutions Specialist role is often considered entry level, especially for those with strong communication skills and basic technical knowledge. However, some positions may require prior experience or specific certifications, depending on the company's complexity and customer base.
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Customer Solutions Specialist jobs near you
Infographic showing various Customer Solutions Specialist job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $49,376 per year, or $23.7 per hour.

Customer Solutions Specialist

LeadSphere Solutions

Springfield, MO • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

We help businesses grow by bringing in quality leads, making the sales process smoother, and boosting long-term revenue with personalized customer service interactions. We work closely with our clients to create smart, engaging strategies that support their growth across Springfield. What truly sets us apart is our team of driven, collaborative, and committed individuals doing great work together while always striving to improve and achieve big results. 


That’s why we’re looking for a friendly individual to join our team as a Customer Solutions Specialist. In this role, the Customer Solutions Specialist will help build strong customer relationships, provide top-notch support, and share the benefits of our clients’ connectivity products and services. The ideal Customer Solutions Specialist candidate is approachable, professional, and genuinely passionate about delivering an amazing customer experience every time.


Daily duties of the Customer Solutions Specialist include:

  • Serve as a brand representative for our clients and directly engage in conversations to identify customer needs in the telecommunications sector. 
  • Create informative sales presentations of our client’s products and services that will help business owners make informed decisions.
  • Suggest additional products and services to customers, increasing brand value and achieving higher levels of revenue. 
  • Stay up-to-date on all products and services, as well as compliance guidelines and regulations that will make all interactions productive, professional and seamless. 
  • Execute sales and promotional sales strategies that will increase brand awareness in the community and generate new customer leads. 
  • Attend company wide sales training sessions, events and networking opportunities to expand skillset and knowledge. 


Qualifications of the Customer Solutions Specialist are:

  • 0-2 years of previous experience in sales, customer service or account management.
  • A high school diploma is required for the role. 
  • Ability to engage with customers of diverse backgrounds with professionalism and empathy. 
  • Successfully convey information to customers and identify their needs. 
  • Confident and professional in both verbal and written exchanges.
  • Desire to grow in a sales position and in a company that values people, progress, and long-lasting success.


Apply