What Does a Customer Solutions Specialist Do
A customer solutions specialist handles customer inquiries, issues, and complaints to ensure high customer satisfaction for the company. As a customer solutions specialist, you respond to customers concerns when they come to the storefront, when they call in, or through email. Other responsibilities may include researching order status and inputting data to the invoicing system. You find customer solutions specialists in many different industries, especially those driven by sales. To become a customer solutions specialist, you need a high school diploma and customer service experience.