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Account Resolution Analyst Jobs (NOW HIRING)

Roofstock

Account Resolution Specialist

Atlanta, GA · On-site

$24/hr

About the Role As a Account Resolution Specialist at Mynd, you will focus on managing delinquency ... Analyze delinquency trends and provide recommendations for improving payment processes and reducing ...

Roofstock

Account Resolution Specialist

Atlanta, GA

$24/hr

About the Role As a Account Resolution Specialist at Mynd, you will focus on managing delinquency ... Analyze delinquency trends and provide recommendations for improving payment processes and reducing ...

EnableComp

Resolution Analyst, Denials

OR · Remote

The Resolution Analyst is responsible for facilitating payment review recovery efforts for denied and underpaid accounts for assigned clients, thereby increasing the departments revenue. This ...

EnableComp

OR

The Resolution Analyst is responsible for facilitating payment review recovery efforts for denied and underpaid accounts for assigned clients, thereby increasing the departments revenue. This ...

EnableComp

Resolution Analyst, Denials

Franklin, TN · On-site

The Resolution Analyst is responsible for facilitating payment review recovery efforts for denied and underpaid accounts for assigned clients, thereby increasing the departments revenue. This ...

EnableComp

Resolution Analyst, Denials

Franklin, TN · Remote

The Resolution Analyst is responsible for facilitating payment review recovery efforts for denied and underpaid accounts for assigned clients, thereby increasing the departments revenue. This ...

Currance Inc

Account Resolution Specialist III

Irvine, CA · On-site

$21 - $23.50/hr

This role requires strong analytical skills, expert understanding of payer rules, and the ability ... Advanced A/R resolution skills - Investigating aged accounts, addressing payer rejections ...

Currance

Account Resolution Specialist III

$21 - $23.50/hr

This role requires strong analytical skills, expert understanding of payer rules, and the ability ... Advanced A/R resolution skills - Investigating aged accounts, addressing payer rejections ...

New

EnableComp

Resolution Analyst, Denials

The Resolution Analyst is responsible for facilitating payment review recovery efforts for denied and underpaid accounts for assigned clients, thereby increasing the departments revenue. This ...

Currance

Account Resolution Specialist III

$21 - $23.50/hr

This role requires strong analytical skills, expert understanding of payer rules, and the ability ... account resolution. * Proficiency in Microsoft Office Suite, Teams, and various desktop ...

New

Currance Inc

Account Resolution Specialist III

Irvine, CA · On-site

$15.50 - $21.25/hr

This role requires strong analytical skills, expert understanding of payer rules, and the ability ... account resolution. * Proficiency in Microsoft Office Suite, Teams, and various desktop ...

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All JobsAccount Resolution Analyst Jobs

Account Resolution Analyst information

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$21

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$24

How much do account resolution analyst jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for account resolution analyst in the United States is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $23.56 per hour, depending on experience, location, and employer.

What is the difference between Account Resolution Analyst vs Credit Analyst?

AspectAccount Resolution AnalystCredit Analyst
Primary FocusResolving customer account issues, disputes, and billing problemsAssessing creditworthiness and analyzing credit data for lending decisions
Required SkillsCustomer service, problem-solving, communicationFinancial analysis, risk assessment, data interpretation
Work EnvironmentCustomer service centers, finance departmentsBanking, financial institutions, lending departments
CertificationsOften none required; some roles may prefer customer service or finance certificationsCFP, CFA, or similar financial certifications may be preferred

While both roles operate within financial services, the Account Resolution Analyst primarily handles customer account issues and disputes, focusing on resolving billing and account problems. In contrast, a Credit Analyst evaluates credit data to determine lending risks. Both roles require strong analytical skills, but their daily tasks and focus areas differ significantly.

What are the key skills and qualifications needed to thrive as an Account Resolution Analyst, and why are they important?

To thrive as an Account Resolution Analyst, you need strong analytical abilities, attention to detail, and a background in finance or accounting, often supported by a relevant degree. Familiarity with collections software, ERP systems like SAP or Oracle, and proficiency in Excel are typically required. Outstanding communication, negotiation, and problem-solving skills help build rapport with clients and resolve disputes effectively. These competencies ensure timely resolution of account issues, maintain positive client relationships, and support overall financial health for the organization.

What are some common challenges Account Resolution Analysts face, and how can they effectively address them?

Account Resolution Analysts often encounter challenges such as handling difficult or frustrated customers, managing high volumes of delinquent accounts, and balancing assertiveness with empathy. To address these challenges, it is important to develop strong communication and negotiation skills, stay organized with case management tools, and maintain a thorough understanding of company policies and compliance regulations. Collaborating closely with team members and leveraging available resources can also help analysts resolve accounts more efficiently while maintaining positive customer relationships.

What is an Account Resolution Analyst?

An Account Resolution Analyst is a professional who specializes in reviewing, analyzing, and resolving outstanding account issues, such as overdue payments, billing discrepancies, or other financial concerns for clients or customers. They work closely with internal departments and external parties to investigate account problems, negotiate payment arrangements, and ensure accurate account records. Their goal is to minimize financial risk to the organization by ensuring timely and effective resolution of account discrepancies.
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Account Resolution Analyst jobs near you
Account Resolution Specialist

Account Resolution Specialist

GreatAmerica Financial Services

Cedar Rapids, IA • On-site

$14.25 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.
We Are Looking to Add a Key Member to Our Collections Team!
The Portfolio Manager handles outbound and incoming communication related to outstanding delinquent lease payments. Additionally responsible for resolution of account administrative delinquencies for GreatAmerica customers. The Portfolio Manager utilizes initiative to investigate and determine why customers are delinquent on lease agreements as well as carries out responsibilities in the following functional areas: collections, customer service.
The Portfolio Manager works in a cross-functional team; reports to a designated Team Leader; Portfolio Management Functional Leader, and assists other teams and functions with portfolio management issues.
As a Portfolio Manager, you will:
  • Contact and collect accounts 10-60 days past due to arrange for timely payments
  • Process phone calls, internal inquiries, meetings, and other requests simultaneously
  • Process research and correspondence in relation to customer disputes and collection problem inquiries
  • Work in a team based solution oriented environment that includes customer support - from in-bound calls and outbound calling on both internal and external customers including billing, taxation, insurance, maintenance, contract terms, purchase options and account history
  • Determine why customers are delinquent- and overcome obstacles to ensure payment
  • Expectation to work 36 accounts per day
  • Lives the GFSC principles and is involved in cross functional team efforts/training as required

To be successful in this role you will need:
Education
  • High school graduate or equivalent

Experience
  • Desire collection experience in financial services-leasing or equivalent- but not necessary

Other Requirements
  • Demonstrated ability to perform in a high intensity, customer focused environment
  • Proven track record of excellent written and verbal communication skills and negotiation skills
  • Ability to research, analyze and resolve problems
  • General math and computation skills-oral
  • People Skills
  • Ability to follow processes and procedures
  • Ability to effectively process high volume incoming/outgoing phone calls

Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:
Financial Benefits
  • Competitive Compensation
  • Monthly Bonuses for Eligible Employees
  • 401(k) and Company Match
  • Annual Profit Sharing
  • Paid Time Off

Health, Wellbeing, and Family Planning Benefits
  • Paid Vacation - starting at 80 hours annually for employees in their first year of service.
  • Paid Sick Days - Ten (10) per year with a conversion option for unused time.
  • Ten (10) Paid Holidays per year
  • Gym Reimbursement
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-Term and Long Term Disability
  • Company Paid Life Insurance
  • Flexible Spending Accounts (FSA)
  • Health Savings Accounts (HSA)
  • Employee Assistance Program
  • Parental Leave

Education and Career Planning Benefits
  • Tuition Assistance
  • Networking Opportunities
  • Leadership Development Opportunities

Perks
  • Paid Parking
  • Service Awards
  • Hybrid work arrangements
  • Business casual environment
  • A strong organizational culture focused on our greatest asset: you!

If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers.
Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.

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