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Resolution Specialist Jobs in Oregon (NOW HIRING)

Foundever

Customer Resolution Specialist

$16/hr

Customer Resolution Specialist As a Customer Resolution Specialist, you'll connect with customers to resolve their concerns and deliver solutions that work for them. Use your people skills and ...

Trice Healthcare

Coding Payment Resolution Spec

Clackamas, OR · On-site

$19.75 - $25.25/hr

Coding Payment Resolution Specialist Responsible for reviewing all post-billed denials (inclusive of coding-related denials) for coding accuracy and appealing them based upon coding expertise and ...

Liberty Mutual

Description Manages, investigates and resolves medical claims assigned by the Claims Team Manager and assists in providing service to policyholders and agents under general supervision. May perform ...

Levata

Support Specialist

Portland, OR

Support Specialist Location: Portland, Oregon Who we are: At Levata, we believe in making your ... You're dependable, adaptable, and take pride in owning issues through resolution. The ideal ...

Levata

Support Specialist

Portland, OR

Support Specialist Location: Portland, Oregon Who we are: At Levata, we believe in making your ... You're dependable, adaptable, and take pride in owning issues through resolution. The ideal ...

Barcodes, Inc.

Support Specialist

Portland, OR

Support Specialist Location: Portland, Oregon Who we are: At Levata, we believe in making your ... You're dependable, adaptable, and take pride in owning issues through resolution. The ideal ...

Levata

Support Specialist

Portland, OR · On-site

Description Support Specialist Location: Portland, Oregon Who we are: At Levata, we believe in ... You're dependable, adaptable, and take pride in owning issues through resolution. The ideal ...

Jacuzzi Group

Customer Care Specialist

Portland, OR · On-site

$23/hr

Jacuzzi Bath Remodel is currently hiring a Customer Care Specialist Customer Care Specialist is a ... Owning complex customer complaints and seeing them through to a timely, satisfactory resolution

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Resolution Specialist information

See Oregon salary details

$14

$30

$58

How much do resolution specialist jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for resolution specialist in Oregon is $30.36, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $38.12 per hour, depending on experience, location, and employer.

How to become a conflict resolution specialist?

To become a conflict resolution specialist, individuals typically need a bachelor's degree in fields like psychology, social work, or conflict management. Gaining experience through internships or related roles, developing strong communication and negotiation skills, and obtaining certifications such as the Certified Conflict Resolution Specialist credential can enhance job prospects.

What is the difference between Resolution Specialist vs Customer Service Representative?

AspectResolution SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in conflict resolution or customer serviceHigh school diploma or equivalent; basic customer service training
Work EnvironmentCall centers, corporate offices, financial institutionsRetail stores, call centers, online support
Employer & Industry UsageFinancial services, insurance, healthcare, techRetail, telecom, hospitality, e-commerce
Common Search & ComparisonFocuses on resolving complex issues, disputes, or escalationsHandles general customer inquiries and support

The main difference between a Resolution Specialist and a Customer Service Representative lies in their focus and complexity of issues handled. Resolution Specialists typically manage more complex disputes and escalations, often requiring specialized knowledge or certifications. Customer Service Representatives handle routine inquiries and support tasks. Both roles are vital in customer support but differ in scope and expertise.

What is a resolution specialist?

Resolution Specialists are professionals responsible for managing and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, investigating problems, facilitating communication, and finding effective solutions to ensure customer satisfaction. Their role often involves analyzing case details, following company policies, and maintaining records of resolutions. Excellent communication, problem-solving skills, and empathy are essential for success in this position.

What are the key skills and qualifications needed to thrive as a resolution specialist?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, conflict resolution expertise, and experience in customer service, often backed by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes industry-specific compliance tools is typically required. Exceptional communication, patience, and negotiation skills help build rapport with clients and facilitate amicable solutions. These competencies ensure swift issue resolution, customer satisfaction, and the maintenance of positive business relationships.

What are common challenges resolution specialists face when handling complex customer issues?

Resolution Specialists often encounter situations where customers are frustrated or where the root cause of an issue is not immediately clear. Navigating these challenges requires strong problem-solving skills, patience, and the ability to communicate effectively with both customers and internal teams. Additionally, Resolution Specialists must be adept at balancing company policies with providing a positive customer experience, which can involve negotiating solutions and sometimes making judgment calls. Working collaboratively with other departments, such as technical support or billing, is also crucial to fully resolve issues.

What are the most commonly searched types of Resolution Specialist jobs in Oregon?

The most popular types of Resolution Specialist jobs in Oregon are:

What are popular job titles related to Resolution Specialist jobs in Oregon?

For Resolution Specialist jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Resolution Specialist jobs in Oregon look for?

The top searched job categories for Resolution Specialist jobs in Oregon are:

What are popular job titles related to Resolution Specialist jobs in OR?

For Resolution Specialist jobs in OR, the most frequently searched job titles are:

Resolution Specialist jobs near you
Infographic showing various Resolution Specialist job openings in Oregon as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $63,158 per year, or $30.4 per hour.

Customer Resolution Specialist

Foundever

Remote

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Foundever rating

5.6

Company rating: 5.6 out of 10

Based on 193 frontline employees who took The Breakroom Quiz

42nd of 71 rated call and contact centers

Job description

Customer Resolution Specialist

As a Customer Resolution Specialist, you'll connect with customers to resolve their concerns and deliver solutions that work for them. Use your people skills and problem-solving abilities to make a real impact as part of a team that values your contributions and supports your growth.  

The role is ideal for someone who thrives on problem-solving, values empathy and enjoys working in a fast-paced, customer focused environment.  

Why You Should Join Us
  • $16H  
  • Enjoy the benefits of working from home.  Save time, money and reduce stress 
  • No equipment? We provide everything you need! 
  • Join a supportive community focused on engagement and recognition 
  • Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program 
  • Internal growth opportunity, 93% of our management team is promoted from within 
  • Hands-on paid virtual classroom-style training, as well as ongoing job specific training 
     
  • Employee discounts and referral bonuses 
What We Are Looking For
  • Legally able to work and reside in the United States 
  • At least 18 years of age 
  • High school diploma or equivalent 
  • Flexibility to work various shifts, including evenings and weekends 
  • Able to pass a background check 
Key Skills
  • Strong communication and active listening 
  • Problem-solving and needs assessment 
  • Ability to handle sensitive information and follow policies 
  • Accurate documentation and attention to detail 
  • Customer-focused approach with empathy 
  • Technical and billing troubleshooting 
  • Ability to manage multiple tasks and adapt to change 
Home Setup Requirements
  • A hardwired connection with an internet Speed of 25.0 Mbps download speed and 10.0 Mbps upload speed 
  • A quiet, distraction-free space is essential 

If you reside within 50 miles of one of our Foundever on site locations, you will be prioritized for consideration for that role. 

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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