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Resolution Specialist Jobs in Oregon (NOW HIRING)

Trimble

Application Support Specialist

Lake Oswego, OR · On-site

$19.62 - $24.52/hr

You will serve as a vital partner for our enterprise clients, driving real-time issue resolution ... Support Specialist, Technical Support Engineer, Trimble Viewpoint, Vista, Spectrum, SQL ...

Tires Les Schwab

Billing Specialist I (Contingent)

Bend, OR · On-site

$20.25 - $27.50/hr

The specialist plays a critical role in managing high-volume, complex billing cycles-including credit memos, adjustments, and dispute resolution-while maintaining detailed audit trails and supporting ...

Wilson Construction Company

Payroll Specialist

Canby, OR

$24.50 - $33.50/hr

Title: Payroll Specialist Location: Canby, OR Wilson Construction Company is recruiting for an ... Timely resolution of outstanding payroll and accounting issues; Effectively applies company payroll ...

Wilson Construction Company

Payroll Specialist

Canby, OR · On-site

$60 - $85/hr

Title: Payroll Specialist Location: Canby, OR Wilson Construction Company is recruiting for an ... Timely resolution of outstanding payroll and accounting issues; * Effectively applies company ...

Reliant

Workers' Compensation Appeal Specialist

OR · On-site +1

As a Workers' Compensation Appeals Specialist, you will play a critical role in resolving post ... Maintain productivity and quality standards, ensuring timely resolution of bills in accordance with ...

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Resolution Specialist information

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$58

How much do resolution specialist jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for resolution specialist in Oregon is $30.36, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $38.12 per hour, depending on experience, location, and employer.

What is a resolution specialist?

Resolution Specialists are professionals responsible for managing and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, investigating problems, facilitating communication, and finding effective solutions to ensure customer satisfaction. Their role often involves analyzing case details, following company policies, and maintaining records of resolutions. Excellent communication, problem-solving skills, and empathy are essential for success in this position.

What are the key skills and qualifications needed to thrive as a resolution specialist?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, conflict resolution expertise, and experience in customer service, often backed by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes industry-specific compliance tools is typically required. Exceptional communication, patience, and negotiation skills help build rapport with clients and facilitate amicable solutions. These competencies ensure swift issue resolution, customer satisfaction, and the maintenance of positive business relationships.

What are common challenges resolution specialists face when handling complex customer issues?

Resolution Specialists often encounter situations where customers are frustrated or where the root cause of an issue is not immediately clear. Navigating these challenges requires strong problem-solving skills, patience, and the ability to communicate effectively with both customers and internal teams. Additionally, Resolution Specialists must be adept at balancing company policies with providing a positive customer experience, which can involve negotiating solutions and sometimes making judgment calls. Working collaboratively with other departments, such as technical support or billing, is also crucial to fully resolve issues.

What is the difference between Resolution Specialist vs Customer Service Representative?

AspectResolution SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in conflict resolution or customer serviceHigh school diploma or equivalent; basic customer service training
Work EnvironmentCall centers, corporate offices, financial institutionsRetail stores, call centers, online support
Employer & Industry UsageFinancial services, insurance, healthcare, techRetail, telecom, hospitality, e-commerce
Common Search & ComparisonFocuses on resolving complex issues, disputes, or escalationsHandles general customer inquiries and support

The main difference between a Resolution Specialist and a Customer Service Representative lies in their focus and complexity of issues handled. Resolution Specialists typically manage more complex disputes and escalations, often requiring specialized knowledge or certifications. Customer Service Representatives handle routine inquiries and support tasks. Both roles are vital in customer support but differ in scope and expertise.

What are the most commonly searched types of Resolution Specialist jobs in Oregon?

The most popular types of Resolution Specialist jobs in Oregon are:

What are popular job titles related to Resolution Specialist jobs in Oregon?

For Resolution Specialist jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Resolution Specialist jobs in Oregon look for?

The top searched job categories for Resolution Specialist jobs in Oregon are:

What are popular job titles related to Resolution Specialist jobs in OR?

For Resolution Specialist jobs in OR, the most frequently searched job titles are:

Resolution Specialist jobs near you
Infographic showing various Resolution Specialist job openings in Oregon as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $63,158 per year, or $30.4 per hour.

Technical Support Specialist (Portland, OR)

Levata

Portland, OR • On-site

Full-time

Re-posted 8 days ago

Job description

 

Support Specialist

Location: Portland, Oregon

Who we are:

At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations. 

About the Role:

As a Support Specialist, you’ll be the first point of contact for customers reaching out to our support team. You’ll provide Level 1 troubleshooting and technical assistance for devices such as barcode scanners, thermal printers, mobile computing solutions and ID card printing technology. This position requires strong technical aptitude, a proactive mindset, and a dedication to delivering excellent customer service from initial contact to resolution or escalation. 

Who we are looking for:

We’re looking for a service-driven, detail-oriented team member who thrives in a fast-paced environment. You enjoy solving problems, communicating with customers, and continuously building your technical skills. You're dependable, adaptable, and take pride in owning issues through resolution. The ideal candidate has prior experience in a help desk or technical support role and is confident managing multiple cases with professionalism and care.

What You’ll Do

  • Serve as the primary contact for incoming support phone calls and email tickets
  • Troubleshoot and resolve basic technical issues related to supported hardware and software
  • Accurately document all customer interactions in our case management system (NetSuite)
  • Escalate more complex issues to Support Specialist II when appropriate
  • Deliver positive and professional communication in all customer interactions
  • Maintain case compliance and schedule adherence based on assigned support hours
  • Participate in ongoing technical training and process improvements

Qualifications & Skills

  • 1+ years of experience in technical support or help desk role
  • Strong troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • High attention to detail with strong documentation habits
  • Proficient in Microsoft Office Suite (Outlook, Excel, Word)
  • Basic understanding of networking concepts (e.g., Wi-Fi, IP settings, device connectivity)
  • Ability to work independently in a structured, remote environment

Salary: $45,000-50,000