ZipRecruiter

Log In

1

Resolution Specialist Jobs (NOW HIRING)

VELOCITY CREDIT UNION

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

Account Resolution Specialist *This position is hybrid remote and will require work onsite at our north Austin, TX headquarters. We are looking for dynamic, extraordinary people with a passion for ...

Imperial PFS

Client Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

Overview The Client Resolution Specialist is responsible for managing delinquent premium finance accounts and supporting the recovery of outstanding balances through internal efforts and external ...

next page

Showing results 1-20

All JobsResolution Specialist Jobs

Resolution Specialist information

See salary details

$13

$28

$55

How much do resolution specialist jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is the difference between Resolution Specialist vs Customer Service Representative?

AspectResolution SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in conflict resolution or customer serviceHigh school diploma or equivalent; basic customer service training
Work EnvironmentCall centers, corporate offices, financial institutionsRetail stores, call centers, online support
Employer & Industry UsageFinancial services, insurance, healthcare, techRetail, telecom, hospitality, e-commerce
Common Search & ComparisonFocuses on resolving complex issues, disputes, or escalationsHandles general customer inquiries and support

The main difference between a Resolution Specialist and a Customer Service Representative lies in their focus and complexity of issues handled. Resolution Specialists typically manage more complex disputes and escalations, often requiring specialized knowledge or certifications. Customer Service Representatives handle routine inquiries and support tasks. Both roles are vital in customer support but differ in scope and expertise.

What's a good job for overthinkers?

A Resolution Specialist role involves analyzing complex issues, making it suitable for overthinkers who enjoy problem-solving and attention to detail. The job often requires strong communication skills and familiarity with conflict resolution tools, and it typically involves working in a structured environment with clear procedures.

What jobs pay 4000 a week without a degree?

Resolution Specialists typically do not earn $4,000 weekly without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades, but these usually require relevant skills, licenses, or extensive experience. Most jobs paying this amount consistently without a degree are rare and often involve commission or performance-based pay structures.

What are Resolution Specialists?

Resolution Specialists are professionals responsible for managing and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, investigating problems, facilitating communication, and finding effective solutions to ensure customer satisfaction. Their role often involves analyzing case details, following company policies, and maintaining records of resolutions. Excellent communication, problem-solving skills, and empathy are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Resolution Specialist, and why are they important?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, conflict resolution expertise, and experience in customer service, often backed by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes industry-specific compliance tools is typically required. Exceptional communication, patience, and negotiation skills help build rapport with clients and facilitate amicable solutions. These competencies ensure swift issue resolution, customer satisfaction, and the maintenance of positive business relationships.

What are common challenges Resolution Specialists face when handling complex customer issues?

Resolution Specialists often encounter situations where customers are frustrated or where the root cause of an issue is not immediately clear. Navigating these challenges requires strong problem-solving skills, patience, and the ability to communicate effectively with both customers and internal teams. Additionally, Resolution Specialists must be adept at balancing company policies with providing a positive customer experience, which can involve negotiating solutions and sometimes making judgment calls. Working collaboratively with other departments, such as technical support or billing, is also crucial to fully resolve issues.

What is the role of a resolution specialist?

A resolution specialist is responsible for resolving customer issues, disputes, or complaints by investigating problems, communicating with clients, and providing solutions. They often work in customer service or technical support environments, utilizing problem-solving skills and company policies to ensure customer satisfaction.

What is the 3 month rule for jobs?

The 3 month rule for jobs often refers to a probationary period, typically lasting three months, during which an employer evaluates a Resolution Specialist's performance and suitability for the role. Successful completion of this period can lead to permanent employment and benefits. It is common for companies to set this timeframe to ensure the employee meets job expectations and adapts to the work environment.
More about Resolution Specialist jobs
What cities are hiring for Resolution Specialist jobs? Cities with the most Resolution Specialist job openings:
What are the most commonly searched types of Resolution Specialist jobs? The most popular types of Resolution Specialist jobs are:
Who are the top companies hiring for Resolution Specialist jobs? The top employers for Resolution Specialist jobs are:
What states have the most Resolution Specialist jobs? States with the most job openings for Resolution Specialist jobs include:
What job categories do people searching Resolution Specialist jobs look for? The top searched job categories for Resolution Specialist jobs are:
What are popular job titles related to Resolution Specialist jobs? For Resolution Specialist jobs, the most frequently searched job titles are:
Resolution Specialist jobs near you
Infographic showing various Resolution Specialist job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 8% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Customer Resolution Specialist

Customer Resolution Specialist

TAD PGS, Inc

Peachtree City, GA

$25.96 - $29/hr

Full-time

Medical, Retirement

Posted 15 days ago

Job description

PDS Defense, Inc. is seeking a Customer Resolution Specialist, in Peachtree City, GA.

Job Description:

The Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and End to End processing for spare parts for aircrafts, as well as parts for competitor aircraft, for customers in the Americas region.
Primary Responsibilities: 85%
Participate in and contribute to a high performing Customer Resolution Services Team
Responsible and proactive management of the customer specific open order book
Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
Identify and resolve blockers for quotes and orders in accordance with our processes. Manage the open order book and work with claims in accordance to our KPIs
Support organization in securing on-time material delivery to meet customer expectations
Train and Support our customers in using our e-commerce platforms (SATAIR Market/Spares Portal)
Participate in back-up arrangements in support of absence by other Customer Resolution Specialists
Attending team and departmental meetings
Ensure continuous improvement of customer satisfaction
Ensure Open Order Book Health, First Qualified Response Time, Ticket Resolution Time, Overdue Deliveries Performance Levels, and Quality of Responses (customer feedback)
Keep immediate Functional Managers as well as the relevant Sales Manager/s informed about progress and status of agreed tasks as well as any critical problem areas
Comment/advise on undesirable conditions within the organization, and propose potential solutions for improvements
Participate in occupational safety and health efforts
Stay well-informed about the latest developments in SATAIR's business (Hub/mail/meetings)
Working to achieve other department and company KPI's
Additional Responsibilities: 15%
Participate in or lead external key customer meetings as per agreement with the Manager
Participate in periodic functional and cross-functional activities (eg.. projects, meetings etc.) as per agreement with the Manager
Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
In addition to an assigned portfolio of customers, which may change, assist other account teams and regions as workload and work distribution priorities demand proactively and as per agreement with Manager.
Comply with SATAIR's mission, values, quality systems, standard operating procedures and ISO manual
Comply with SATAIR's guidelines on Ethics & Compliance
Comply with SATAIR's processes and procedures agreed per function
Other duties assigned by management

Qualified Experience and Training:
Education:
Required
High School Diploma or an Associate's Degree in customer service experience within a similar sized organization
Experience:
Required
1-3 years' experience with customer service experience within a similar sized organization
Preferred
End to End processing / or aviation knowledge is an advantage

Travel Required:
0%
Citizenship:
Authorized to work in the US, Able to work in US without current or future need for visa sponsorship
Qualified Skills:
Knowledge, Skills, Demonstrated Capabilities:

Required
Contribute to a positive and inspiring working environment
Keeping good quality in one's own work
Maintaining good relations with your manager and colleagues (in own and other departments)
Continued development of detailed customer knowledge
Respecting and following the internal rules
Proactively take initiatives to ensure customer satisfaction
Ability to understand your customers to develop and propose creative solutions to issues
Self-starter and able to work without constant direction while administering your customer portfolio
Attention to detail
Ability and willingness to work in a fast-paced aviation environment
Ability to and willingness to work under pressure
Good dispute resolution skills
Service minded, structured, flexible and cooperative
Intercultural understanding
Analytical skills
Ensure On time delivery (OTD) performance

Communication Skills:
Required:
Strong communication skills in written and verbal English
Knowledge of English, both orally and in writing
Technical Systems Proficiency:
Required:
Office 365, Google Suite
PC literacy, including word processing, spreadsheets and databases

Preferred:
Experience working with SAP, Skywise, C4C, Back Office and Freshdesk is an advantage


Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.


Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance