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Resolution Specialist Jobs in Florida (NOW HIRING)

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RETURN RESOLUTION SPECIALIST

Tallahassee, FL · On-site

$3.3K/mo

Return Resolution Specialist - 73003281 The Florida Department of Revenue's General Tax Administration program collects the revenue that maintains the state's infrastructure, funds schools, protects ...

National Oak

Account Resolution Specialist

Lakeland, FL · On-site

$24/hr

Position Overview We are seeking a results-driven B2B Account Resolution Specialist with experience supporting ecommerce environments and managing a diverse customer portfolio, including strategic ...

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Resolution Specialist information

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$10

$21

$41

How much do resolution specialist jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for resolution specialist in Florida is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $26.92 per hour, depending on experience, location, and employer.

What is a resolution specialist?

Resolution Specialists are professionals responsible for managing and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, investigating problems, facilitating communication, and finding effective solutions to ensure customer satisfaction. Their role often involves analyzing case details, following company policies, and maintaining records of resolutions. Excellent communication, problem-solving skills, and empathy are essential for success in this position.

What are the key skills and qualifications needed to thrive as a resolution specialist?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, conflict resolution expertise, and experience in customer service, often backed by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes industry-specific compliance tools is typically required. Exceptional communication, patience, and negotiation skills help build rapport with clients and facilitate amicable solutions. These competencies ensure swift issue resolution, customer satisfaction, and the maintenance of positive business relationships.

What are common challenges resolution specialists face when handling complex customer issues?

Resolution Specialists often encounter situations where customers are frustrated or where the root cause of an issue is not immediately clear. Navigating these challenges requires strong problem-solving skills, patience, and the ability to communicate effectively with both customers and internal teams. Additionally, Resolution Specialists must be adept at balancing company policies with providing a positive customer experience, which can involve negotiating solutions and sometimes making judgment calls. Working collaboratively with other departments, such as technical support or billing, is also crucial to fully resolve issues.

What is the difference between Resolution Specialist vs Customer Service Representative?

AspectResolution SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in conflict resolution or customer serviceHigh school diploma or equivalent; basic customer service training
Work EnvironmentCall centers, corporate offices, financial institutionsRetail stores, call centers, online support
Employer & Industry UsageFinancial services, insurance, healthcare, techRetail, telecom, hospitality, e-commerce
Common Search & ComparisonFocuses on resolving complex issues, disputes, or escalationsHandles general customer inquiries and support

The main difference between a Resolution Specialist and a Customer Service Representative lies in their focus and complexity of issues handled. Resolution Specialists typically manage more complex disputes and escalations, often requiring specialized knowledge or certifications. Customer Service Representatives handle routine inquiries and support tasks. Both roles are vital in customer support but differ in scope and expertise.

What are the most commonly searched types of Resolution Specialist jobs in Florida?

The most popular types of Resolution Specialist jobs in Florida are:

What are popular job titles related to Resolution Specialist jobs in Florida?

For Resolution Specialist jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Resolution Specialist jobs in Florida look for?

The top searched job categories for Resolution Specialist jobs in Florida are:

What cities in Florida are hiring for Resolution Specialist jobs?

Cities in Florida with the most Resolution Specialist job openings:

What are popular job titles related to Resolution Specialist jobs in FL?

For Resolution Specialist jobs in FL, the most frequently searched job titles are:

Resolution Specialist jobs near you
Infographic showing various Resolution Specialist job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $44,640 per year, or $21.5 per hour.

RETURN RESOLUTION SPECIALIST

Tallahassee, FL • On-site

State of Florida
Public Administration • 10K+ employees
Learn more about State of Floridaexternal

$39K/mo

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Requisition No: 881644
Agency: Department of Revenue
Working Title: RETURN RESOLUTION SPECIALIST - 73003281
Pay Plan: Career Service
Position Number: 73003281
Salary: $39,960.00 / annually
Posting Closing Date: 08/20/2026
Total Compensation Estimator Tool
Florida Department of Revenue
General Tax Administration
Return Resolution Specialist (Revenue Specialist II)
Tallahassee
The Florida Department of Revenue's General Tax Administration program collects the revenue that maintains the state's infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website
JOB SUMMARY:
This is a Return Resolution Specialist - Revenue Specialist II position in the General Tax Administration Program's, Return Reconciliation Process, Reemployment Tax Unit. The incumbent reviews and ensures the information filed on tax returns conforms to the instructions, rules, and statutes that govern the individual taxes and issues the correctly computed bill for failure of the taxpayer to do so. The incumbent also verifies the correct payments are applied to the accounts and returns.
MINIMUM REQUIREMENTS:

  • Administrative, secretarial, clerical, or financial experience.
  • Customer service experience.
SPECIAL NOTES:
  • This is a full-time position. The required work hours for this position are Monday through Friday, 8:00 a.m. to 5:00 p.m.

SALARY: The hiring salary for this position generally will not exceed $3,330.00 monthly/$39,960.00 annually.
BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
ADDITIONAL INFORMATION YOU NEED TO KNOW
CONTACT INFORMATION: Lisa Watson, (850) 617-8410, Lisa.Watson@floridarevenue.com.
SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.
SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.
CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.
CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
WORK AUTHORIZATION REQUIREMENTS: The Department of Revenue does not hire individuals who require H-1B visa sponsorship to work in the United States. Candidates who require H-1B visa sponsorship will not be considered for this position. Candidates who require participation in the STEM Optional Practical Training (STEM OPT) program must possess a qualifying STEM degree that is directly related to the duties of this position, in accordance with U.S. Citizenship and Immigration Services (USCIS) regulations.
REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
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