Support issue escalation and resolution to ensure strong account health and retailer execution What We're Looking For Experience * 5+ years of leadership experience managing Walmart and/or Sam's Club ...

74 Sam'S Club Resolution Specialist Jobs Hiring Near You
Support issue escalation and resolution to ensure strong account health and retailer execution What We're Looking For Experience * 5+ years of leadership experience managing Walmart and/or Sam's Club ...
Support issue escalation and resolution to ensure strong account health and retailer execution What We're Looking For Experience * 5+ years of leadership experience managing Walmart and/or Sam's Club ...
Support issue escalation and resolution to ensure strong account health and retailer execution What We're Looking For Experience * 5+ years of leadership experience managing Walmart and/or Sam's Club ...
Support issue escalation and resolution to ensure strong account health and retailer execution What We're Looking For Experience * 5+ years of leadership experience managing Walmart and/or Sam's Club ...
Quick apply
Support issue escalation and resolution to ensure strong account health and retailer execution What We're Looking For Experience * 5+ years of leadership experience managing Walmart and/or Sam's Club ...
Support issue escalation and resolution to ensure strong account health and retailer execution What We're Looking For Experience * 5+ years of leadership experience managing Walmart and/or Sam's Club ...
Support issue escalation and resolution to ensure strong account health and retailer execution What We're Looking For Experience * 5+ years of leadership experience managing Walmart and/or Sam's Club ...
Support issue escalation and resolution to ensure strong account health and retailer execution What We're Looking For Experience * 5+ years of leadership experience managing Walmart and/or Sam's Club ...
Quick apply
Support issue escalation and resolution to ensure strong account health and retailer execution What We're Looking For Experience * 5+ years of leadership experience managing Walmart and/or Sam's Club ...
Support issue escalation and resolution to ensure strong account health and retailer execution What We're Looking For Experience * 5+ years of leadership experience managing Walmart and/or Sam's Club ...
Support issue escalation and resolution to ensure strong account health and retailer execution What We're Looking For Experience * 5+ years of leadership experience managing Walmart and/or Sam's Club ...
Own day-to-day Walmart and Sam's Club supply chain execution across a portfolio of client accounts ... Support issue escalation and resolution to minimize operational impact and improve performance ...
Quick apply
Own day-to-day Walmart and Sam's Club supply chain execution across a portfolio of client accounts ... Support issue escalation and resolution to minimize operational impact and improve performance ...
Own day-to-day Walmart and Sam's Club supply chain execution across a portfolio of client accounts ... Support issue escalation and resolution to minimize operational impact and improve performance ...
Own day-to-day Walmart and Sam's Club supply chain execution across a portfolio of client accounts ... Support issue escalation and resolution to minimize operational impact and improve performance ...
Own day-to-day Walmart and Sam's Club supply chain execution across a portfolio of client accounts ... Support issue escalation and resolution to minimize operational impact and improve performance ...
Own day-to-day Walmart and Sam's Club supply chain execution across a portfolio of client accounts ... Support issue escalation and resolution to minimize operational impact and improve performance ...
Account Executive -- Club Channel
$95K - $150K/yr
Identify and develop new club opportunities across Costco, Sam's Club, and BJ's -- from roadshow ... Handle order entry, credit resolution, and post-launch performance tracking with support from ...
Quick apply
Account Executive -- Club Channel
$95K - $150K/yr
Identify and develop new club opportunities across Costco, Sam's Club, and BJ's -- from roadshow ... Handle order entry, credit resolution, and post-launch performance tracking with support from ...
Event Specialist
Freehold, NJ · On-site
Event Specialists are responsible for providing outstanding customer services and facilitating product demonstrations in local Sam's Club stores. Responsibilities Include Engaging customers in a ...
Event Specialist
Freehold, NJ · On-site
Event Specialists are responsible for providing outstanding customer services and facilitating product demonstrations in local Sam's Club stores. Responsibilities Include Engaging customers in a ...
(USA) Senior Manager, Contact Center- Channel Strategy & Self Service
Pea Ridge, AR · On-site
$80K - $155K/yr
Focused on creating seamless, efficient resolution paths, the group advances self-service ... At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great ...
(USA) Senior Manager, Contact Center- Channel Strategy & Self Service
Pea Ridge, AR · On-site
$80K - $155K/yr
Focused on creating seamless, efficient resolution paths, the group advances self-service ... At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great ...
(USA) Senior Manager, Contact Center- Channel Strategy & Self Service
Fayetteville, AR · On-site
$80K - $155K/yr
Focused on creating seamless, efficient resolution paths, the group advances self-service ... At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great ...
(USA) Senior Manager, Contact Center- Channel Strategy & Self Service
Fayetteville, AR · On-site
$80K - $155K/yr
Focused on creating seamless, efficient resolution paths, the group advances self-service ... At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great ...
(USA) Senior Manager, Contact Center- Channel Strategy & Self Service
Gravette, AR · On-site
$80K - $155K/yr
Focused on creating seamless, efficient resolution paths, the group advances self-service ... At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great ...
(USA) Senior Manager, Contact Center- Channel Strategy & Self Service
Gravette, AR · On-site
$80K - $155K/yr
Focused on creating seamless, efficient resolution paths, the group advances self-service ... At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great ...
(USA) Senior Manager, Contact Center- Channel Strategy & Self Service
Springdale, AR · On-site
$80K - $155K/yr
Focused on creating seamless, efficient resolution paths, the group advances self-service ... At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great ...
(USA) Senior Manager, Contact Center- Channel Strategy & Self Service
Springdale, AR · On-site
$80K - $155K/yr
Focused on creating seamless, efficient resolution paths, the group advances self-service ... At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great ...
(USA) Senior Manager, Contact Center- Channel Strategy & Self Service
Goshen, AR · On-site
$80K - $155K/yr
Focused on creating seamless, efficient resolution paths, the group advances self-service ... At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great ...
(USA) Senior Manager, Contact Center- Channel Strategy & Self Service
Goshen, AR · On-site
$80K - $155K/yr
Focused on creating seamless, efficient resolution paths, the group advances self-service ... At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great ...
(USA) Senior Manager, Contact Center- Channel Strategy & Self Service
Bentonville, AR · On-site
$80K - $155K/yr
Focused on creating seamless, efficient resolution paths, the group advances self-service ... At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great ...
(USA) Senior Manager, Contact Center- Channel Strategy & Self Service
Bentonville, AR · On-site
$80K - $155K/yr
Focused on creating seamless, efficient resolution paths, the group advances self-service ... At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great ...
(USA) Senior Manager, Contact Center- Channel Strategy & Self Service
Elkins, AR · On-site
$80K - $155K/yr
Focused on creating seamless, efficient resolution paths, the group advances self-service ... At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great ...
(USA) Senior Manager, Contact Center- Channel Strategy & Self Service
Elkins, AR · On-site
$80K - $155K/yr
Focused on creating seamless, efficient resolution paths, the group advances self-service ... At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great ...
(USA) Senior Manager, Contact Center- Channel Strategy & Self Service
Anderson, MO · On-site
$80K - $155K/yr
Focused on creating seamless, efficient resolution paths, the group advances self-service ... At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great ...
(USA) Senior Manager, Contact Center- Channel Strategy & Self Service
Anderson, MO · On-site
$80K - $155K/yr
Focused on creating seamless, efficient resolution paths, the group advances self-service ... At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great ...
(USA) Senior Manager, Contact Center- Channel Strategy & Self Service
Rogers, AR · On-site
$80K - $155K/yr
Focused on creating seamless, efficient resolution paths, the group advances self-service ... At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great ...
(USA) Senior Manager, Contact Center- Channel Strategy & Self Service
Rogers, AR · On-site
$80K - $155K/yr
Focused on creating seamless, efficient resolution paths, the group advances self-service ... At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great ...
Sam's Club Jobs Information
Do workers at Sam's Club get paid breaks?
80% of people say they get paid breaks.
Based on data from 196 people who took the Breakroom Quiz between February 2026 and August 2026.
Does Sam's Club pay people when they’re sick?
59% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 194 people who took the Breakroom Quiz between February 2026 and August 2026.
At Sam's Club, are sick days and vacation days separate paid time off?
61% of people say they have to use vacation days when they’re out sick.
Based on data from 174 people who took the Breakroom Quiz between February 2026 and August 2026.
Are part-time workers able to get health insurance from Sam's Club?
45% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 78 people who took the Breakroom Quiz between November 2024 and March 2025.
Do part-time workers get paid time off at Sam's Club?
68% of people who work part-time say they get paid time off
Based on data from 100 people who took the Breakroom Quiz between August 2025 and August 2026.
Is the health insurance from Sam's Club affordable enough for their workers?
90% of people say the health insurance costs are okay
Based on data from 145 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people get paid time off at Sam's Club?
88% of people say they get paid time off.
Based on data from 216 people who took the Breakroom Quiz between February 2026 and August 2026.
How far ahead of time do people find out their work schedule?
- 16% of people with changing schedules find out their shifts one week or less ahead of time.
- 39% of people with changing schedules find out their shifts two weeks ahead of time.
- 40% of people with changing schedules find out their shifts three weeks ahead of time.
- 6% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 88 people who took the Breakroom Quiz between February 2026 and August 2026.
Do workers at Sam's Club worry about hours?
39% of people report they worry about getting enough hours.
Based on data from 88 people who took the Breakroom Quiz between February 2026 and August 2026.
Do Sam's Club workers get to choose the shifts they work?
45% report that they don’t have enough control over which shifts they work.
Based on data from 82 people who took the Breakroom Quiz between February 2026 and August 2026.
How easy is it for Sam's Club workers to change shifts?
50% of people report that it’s hard to change shifts if they need to.
Based on data from 211 people who took the Breakroom Quiz between August 2025 and August 2026.
How easy is it to get time off at Sam's Club?
38% of people report it’s hard to get time off.
Based on data from 175 people who took the Breakroom Quiz between February 2026 and August 2026.
Do Sam's Club managers change schedules at the last minute?
52% of people say their manager changes their shift schedule at the last minute.
Based on data from 75 people who took the Breakroom Quiz between February 2026 and August 2026.
Do jobs at Sam's Club spill into time workers aren’t paid for?
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 82 people who took the Breakroom Quiz between February 2026 and August 2026.
How easy is it to take sick days at Sam's Club?
71% of people report that it’s easy to take time off if they are sick.
Based on data from 193 people who took the Breakroom Quiz between February 2026 and August 2026.
Is a Sam's Club job good for students?
76% of students report this is a good place to work if you’re studying.
Based on data from 91 people who took the Breakroom Quiz between August 2025 and August 2026.
Is working at Sam's Club good if you’re a parent or caregiver?
40% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 178 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Sam's Club feel treated with respect by their managers?
68% of people say they’re treated with respect by their managers.
Based on data from 180 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people at Sam's Club get to take their breaks without interruption?
87% of people report that they get to take their breaks without interruption.
Based on data from 202 people who took the Breakroom Quiz between February 2026 and August 2026.
Is it stressful to work at Sam's Club?
75% of people say they often feel stressed at work.
Based on data from 197 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people at Sam's Club enjoy their jobs?
42% of people report they don’t enjoy their job.
Based on data from 158 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people at Sam's Club recommend working with their team?
55% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 220 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people get enough training when they start at Sam's Club?
47% of people report they didn’t get enough training when they started working here.
Based on data from 208 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people get support to advance at Sam's Club?
In the last year, 47% of people report not being given support to advance their career here.
Based on data from 197 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people think Sam's Club’s headquarters understands what’s happening where they work?
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 194 people who took the Breakroom Quiz between February 2026 and August 2026.
Do workers feel well informed about how Sam's Club is doing?
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 197 people who took the Breakroom Quiz between February 2026 and August 2026.
What other companies are hiring for Resolution Specialist jobs?
Full-time
Re-posted 23 days ago
Job description
About Bluebird
We'reThe Bluebird Group-we'rean omnichannel commerce partner that helps brands grow across every retail and digital channel.
We sit at the intersection of retail, eCommerce, media, and data. We help brands show up wherever their customers are (Target, Amazon, Walmart, Costco, social commerce like TikTok, and beyond) and drive real sales growth.
We'renot juststrategists-we'rea hands-on team of experienced retail operators whoexecute acrosseverything from retail media and creative to data, insights, and full go-to-market strategy.
The result: we simplifywhat'sbecome areally complexretail landscape and help brands scale faster and smarter.
Job Summary
We're looking for a Director of Sales to lead a portfolio of Walmart and Sam's Club suppliers, drive business growth, and build strong relationships with both clients and retailer partners.
This role owns the overall performance of assigned accounts and serves as the primary relationship leader for clients and key merchant contacts. You'll identify growth opportunities, develop business strategies, solve challenges, and partner with internal teams to deliver results across both in-store and digital channels.
The ideal candidate has strong and current retailer relationships with a hands-on approach to account leadership and execution.
This position is based in Bentonville, Arkansas.
What You'll Do
Client Leadership & Business Growth
- Serve as the primary relationship owner for a portfolio of Walmart and Sam's Club suppliers
- Build and strengthen relationships with clients, merchants, and key retailer stakeholders
- Provide strategic direction and recommendations to support client growth objectives
- Lead business reviews, line reviews, joint business planning, and key customer meetings
- Identify opportunities to increase sales, distribution, assortment, and market share across assigned categories
- Align client objectives with retailer priorities to drive long-term growth
Business Development
- Drive new business development efforts within assigned retailer business units
- Leverage industry relationships, networking opportunities, trade shows, and market insights to generate new client opportunities
- Develop and present growth strategies that demonstrate Bluebird's value and capabilities
- Partner with leadership to expand Bluebird's presence and influence within Walmart and Sam's Club
Retail Strategy & Execution
- Develop and execute account strategies across merchandising, assortment, pricing, promotions, displays, and new product launches
- Identify category trends, competitive activity, and retailer priorities to uncover growth opportunities
- Partner with internal teams to ensure strategies are executed effectively across retail and eCommerce channels
- Support key retailer meetings and negotiations on behalf of clients
Team Leadership & Cross-Functional Collaboration
- Lead, develop, and support Account Managers and other cross-functional team members
- Establish priorities and provide direction to ensure timely execution across client initiatives
- Foster accountability, collaboration, and a solutions-oriented approach across teams
- Partner with supply chain, retail media, analytics, and eCommerce teams to deliver integrated client solutions
Business Performance & Operational Oversight
- Monitor sales performance, forecasts, and key business metrics across assigned accounts
- Identify risks, opportunities, and business trends to inform strategic recommendations
- Guide forecasting, inventory, and operational planning efforts to support sustainable growth
- Maintain visibility into critical business drivers including in-stock performance, OTIF, MABD, forecasting accuracy, and rate of sale
- Support issue escalation and resolution to ensure strong account health and retailer execution
What We're Looking For
Experience
- 5+ years of leadership experience managing Walmart and/or Sam's Club supplier accounts within a manufacturer, broker, agency, retailer, or commerce organization
- Proven success leading client relationships and driving business growth across multiple accounts
- Experience managing cross-functional teams, including account management, supply chain, or related functions
- Existing relationships with Walmart and Sam's Club merchants preferred, particularly within Grocery, Consumables, OTC, or Health & Wellness categories
- Experience developing and executing retailer-specific growth strategies across both in-store and digital channels
Skills & Competencies
- Deep understanding of Walmart and Sam's Club merchandising, operational, and omnichannel ecosystems
- Strong business development and relationship management skills
- Excellent communication, presentation, and negotiation abilities
- Ability to translate business insights into actionable growth strategies
- Strong analytical, forecasting, and business planning capabilities
- Comfortable balancing strategic leadership with hands-on execution
Leadership Attributes
- Takes ownership and drives results
- Builds trust with clients, retailers, and internal teams
- Identifies opportunities and acts on them
- Thrives in a fast-moving, entrepreneurial environment
- Leads with accountability, follow-through, and a customer-first mindset
Our Commitment
We prioritize the inclusion of diverse perspectives. We aspire for all team members to feel like this is a place where they belong. Where they are respected by the company and are empowered to impact the business and achieve their full potential. We understand that relationships built on trust, respect and communication better serve our clients, team members and business.
Disclaimer: This job description outlines typical functions and responsibilities but may evolve based on business needs.
About Bluebird Group
Sourced by ZipRecruiter
Industry
Retail
Company size
11 - 50 Employees
Headquarters location
Minneapolis, MN, US
Year founded
2015