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Resolution Specialist Jobs in Ohio (NOW HIRING)

Winterset Law Group

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Account Resolution Specialist

Powell, OH · On-site

$11 - $20/hr

Account Resolution Specialist Winterset Law Group - Powell, Ohio About Us Winterset Law Group is a growing law firm representing government agencies and institutional clients throughout Ohio. We ...

Winterset Law Group

Be Seen First

Account Resolution Specialist

Powell, OH · On-site

$11 - $20/hr

Account Resolution Specialist Winterset Law Group - Powell, Ohio About Us Winterset Law Group is a growing law firm representing government agencies and institutional clients throughout Ohio. We ...

LeafHome

Resolution Specialist

Hudson, OH · On-site

S. and Canada, with continued expansion Position Summary The Resolution Specialist is responsible for managing and resolving complex customer issues, including escalated complaints, customer ...

LeafHome

Resolution Specialist

Hudson, OH

S. and Canada, with continued expansion Position Summary The Resolution Specialist is responsible for managing and resolving complex customer issues, including escalated complaints, customer ...

WW&R

Account Resolution Specialist

Dublin, OH

$18.29 - $22.04/hr

The Account Resolution Specialist is responsible for locating and contacting businesses and/or personal guarantors in an attempt to secure payment of outstanding debts in accordance with applicable ...

WW&R

Account Resolution Specialist

Dublin, OH

$18.29 - $22.04/hr

The Account Resolution Specialist is responsible for locating and contacting businesses and/or personal guarantors in an attempt to secure payment of outstanding debts in accordance with applicable ...

WW&R

Account Resolution Specialist

Independence, OH

$18.29 - $22.04/hr

The Account Resolution Specialist is responsible to notify and/or locate consumers with delinquent accounts and attempt to secure payment according to compliance with the Fair Debt Collection ...

Fifth Third

Loan Resolution Specialist I

Cincinnati, OH · On-site

The Loan Resolution Specialists work hand-in-hand across multiple departments including legal, compliance, operations, customer support and servicing. Providing the highest quality customer service ...

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All JobsResolution Specialist JobsResolution Specialist Jobs in Ohio

Resolution Specialist information

See Ohio salary details

$12

$27

$53

How much do resolution specialist jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for resolution specialist in Ohio is $27.30, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $34.28 per hour, depending on experience, location, and employer.

What is a resolution specialist?

Resolution Specialists are professionals responsible for managing and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, investigating problems, facilitating communication, and finding effective solutions to ensure customer satisfaction. Their role often involves analyzing case details, following company policies, and maintaining records of resolutions. Excellent communication, problem-solving skills, and empathy are essential for success in this position.

What are the key skills and qualifications needed to thrive as a resolution specialist?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, conflict resolution expertise, and experience in customer service, often backed by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes industry-specific compliance tools is typically required. Exceptional communication, patience, and negotiation skills help build rapport with clients and facilitate amicable solutions. These competencies ensure swift issue resolution, customer satisfaction, and the maintenance of positive business relationships.

What are common challenges resolution specialists face when handling complex customer issues?

Resolution Specialists often encounter situations where customers are frustrated or where the root cause of an issue is not immediately clear. Navigating these challenges requires strong problem-solving skills, patience, and the ability to communicate effectively with both customers and internal teams. Additionally, Resolution Specialists must be adept at balancing company policies with providing a positive customer experience, which can involve negotiating solutions and sometimes making judgment calls. Working collaboratively with other departments, such as technical support or billing, is also crucial to fully resolve issues.

What is the difference between Resolution Specialist vs Customer Service Representative?

AspectResolution SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in conflict resolution or customer serviceHigh school diploma or equivalent; basic customer service training
Work EnvironmentCall centers, corporate offices, financial institutionsRetail stores, call centers, online support
Employer & Industry UsageFinancial services, insurance, healthcare, techRetail, telecom, hospitality, e-commerce
Common Search & ComparisonFocuses on resolving complex issues, disputes, or escalationsHandles general customer inquiries and support

The main difference between a Resolution Specialist and a Customer Service Representative lies in their focus and complexity of issues handled. Resolution Specialists typically manage more complex disputes and escalations, often requiring specialized knowledge or certifications. Customer Service Representatives handle routine inquiries and support tasks. Both roles are vital in customer support but differ in scope and expertise.

What are popular job titles related to Resolution Specialist jobs in Ohio?

For Resolution Specialist jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Resolution Specialist jobs in Ohio look for?

The top searched job categories for Resolution Specialist jobs in Ohio are:

What are popular job titles related to Resolution Specialist jobs in OH?

For Resolution Specialist jobs in OH, the most frequently searched job titles are:

Resolution Specialist jobs near you
Infographic showing various Resolution Specialist job openings in Ohio as of August 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $56,791 per year, or $27.3 per hour.

Account Resolution Specialist

Winterset Law Group

Powell, OH • On-site

$11 - $20/hr

Part-time

Re-posted 3 days ago

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Job description

Account Resolution Specialist


Winterset Law Group – Powell, Ohio


About Us

Winterset Law Group is a growing law firm representing government agencies and institutional clients throughout Ohio. We pride ourselves on professionalism, integrity, and treating every person with respect. We are seeking an Account Resolution Specialist who enjoys working with people, solving problems, and helping individuals find realistic solutions.

This is not a high-pressure sales position or a traditional call center environment. We are looking for someone who communicates with confidence, builds trust quickly, and enjoys helping people resolve financial obligations.


What You Will Do

  • Speak with individuals by phone regarding outstanding accounts.
  • Listen carefully to each person's situation and identify practical solutions.
  • Negotiate payment arrangements within established guidelines.
  • Build rapport while maintaining professionalism and empathy.
  • Accurately document conversations and account activity.
  • Follow up with clients to help them stay on track with payment commitments.
  • Work closely with team members to achieve individual and firm goals.

What We Are Looking For

  • Excellent communication and interpersonal skills.
  • Someone who genuinely enjoys talking with people.
  • Confident asking for commitments and guiding conversations toward resolution.
  • Professional, dependable, and organized.
  • Strong attention to detail.
  • Comfortable using computers and learning new software.
  • Prior experience in collections, banking, customer relations, financial services, insurance, legal support, or negotiations is helpful but not required.

What Makes Someone Successful

The best people in this position are:

  • Personable and easy to talk to.
  • Calm under pressure.
  • Self-motivated and goal-oriented.
  • Positive, coachable, and eager to improve.

Compensation & Benefits

  • Competitive hourly pay based on experience.
  • Performance-based bonus opportunities.
  • Supportive team environment with opportunities for growth.

If you enjoy helping people, communicating with confidence, and finding solutions that benefit everyone involved, we would love to hear from you.

Company Description

Winterset Law Group is a debt collection law firm and Special Counsel to the Ohio Attorney General’s Office, Collections Enforcement Section. Our firm focuses on professional and responsible resolution of state obligations while maintaining strict compliance with applicable laws.