ZipRecruiter

Log In

2

Remote Player Support Jobs in Ohio (NOW HIRING)

next page

Showing results 1-20

All JobsRemote Player Support JobsRemote Player Support Jobs in Ohio

Remote Player Support information

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What is a Remote Player Support job?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a Remote Player Support Specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by Remote Player Support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.
What are popular job titles related to Remote Player Support jobs in Ohio? For Remote Player Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Player Support jobs in Ohio look for? The top searched job categories for Remote Player Support jobs in Ohio are:
What cities in Ohio are hiring for Remote Player Support jobs? Cities in Ohio with the most Remote Player Support job openings:
Remote Player Support jobs near you
Regional Support Specialist (56963)

Regional Support Specialist (56963)

PREMIUM GUARD INCORPORATED

Lockbourne, OH • Remote

Full-time

Posted 9 days ago

Job description

Company Overview 

Premium Guard, Inc. is a privately held company, established in 1996. PGI is a leading supplier of private label solutions in the automotive aftermarket. The focus is on designing, manufacturing, and distributing products for automotive, diesel, power-sports and specialty filter markets. Our supply chain network branches across the Pacific and into Mexico and South America. 

Remote location must reside in KY, OH, MI, IL or WI

Position Overview 
Our rapidly growing business is seeking a self-motivated Regional Support Specialist. The person in this role must possess outstanding customer service, organization and follow-through skills. We are seeking a true leader who is also a team player with the ability to prioritize and undertake individual and team projects to resolve problems independently and expeditiously as well as build strong customer relationships.  This person will interact daily with numerous internal partners to improve the customers’ experiences with Premium Guard. 

Keyt Responsibilities 

  • Attending to and managing key national accounts’ daily needs and requirements efficiently to achieve maximum customer satisfaction and revenue growth 

  • Build relationships throughout key national account’s organization in the territory, as well as building relationships with their key customers to provide the highest standard of service 

  • Solicit new product introductions to the key national accounts and their customers 

  • Solicit and cultivate new business for the key national accounts in the territory  

  • Provide product and technical knowledge to customers  

  • Will work with national accounts to manage changeovers and secure unit box orders to grow revenue 

  • Support, attend and participate in key national account’s open houses, trade shows, sales seminars, customer events, etc. 

  • Distribute marketing materials to installers on behalf of PGI and/or the key national account 

  • Responsible for the analysis of reports, documents, and correspondence relating to the successful operation of the territory. Prepare regularly scheduled reports for internal management and customers.  This may include, but is not limited to call reports, customer correspondence, Power BI and Excel reports including sales dollars, unit sales, trend movement, shipments, inventory levels, order fill, etc. for the territory.  

  • Assist key national accounts in setting up new stores 

  • Regularly support customers’ sales efforts with ride-alongs to make professional installer sales calls 

  • As required, meet directly with installers and/or consumers to discuss specific product issues 

  • Perform all other job-related tasks assigned 

Knowledge, Skills and Abilities 

  • Must have a strong teamwork mentality as the key national accounts require a team of people to support and serve their needs 

  • Excellent attention to detail and accuracy 

  • Professional, personable, and persuasive 

  • Comprehensive verbal and written communication skills with the ability to multi- task efficiently  

  • Outstanding work ethic 

  • Must have strong computer skills- including Microsoft Office/Excel/Outlook/Teams 

  • Position is home based  

  • Extensive driving and air travel is required.  Expect +/- 10 nights per month of travel 

Education and Experience 

  • College Degree or equivalent work experience preferred 

  • Must have 5+ years of regional sales experience 

Employment is contingent upon proof of eligibility to work in the United States. At this time, the company is unable to provide visa sponsorship (including H-1B, H-1B1, or other employment-based visas).

Apply