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Remote Player Support Jobs in Ohio (NOW HIRING)

Trak Group

ERP Support Specialist

Cincinnati, OH · On-site +1

Hybrid - Flexible Remote | M-F 8-5 Join trak group in partnering with a growing client in ... Adaptable team player who thrives in a fast-paced, collaborative environment. Committed to ...

1NCE

Senior SIM/eSIM Architect Remote/Hybrid

New Bremen, OH · On-site +1

$134K - $182K/yr

As a key player in the industry, we are on a mission to change the telecoms/IoT landscape. With a ... Manage SIM customization, ongoing maintenance, and reprogramming to support operational needs.

Intuit

Post Sales Solutions Engineer

Columbus, OH · Remote

$125K - $170K/yr

As a Lead Implementation Consultant, you are the 'Player-Coach' responsible for the technical ... to better support the team. * Quality Assurance (QA) & Readiness: Conduct 'Go-Live Readiness ...

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Remote Player Support information

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What is a Remote Player Support job?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a Remote Player Support Specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by Remote Player Support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.
What are popular job titles related to Remote Player Support jobs in Ohio? For Remote Player Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Player Support jobs in Ohio look for? The top searched job categories for Remote Player Support jobs in Ohio are:
What cities in Ohio are hiring for Remote Player Support jobs? Cities in Ohio with the most Remote Player Support job openings:
Remote Player Support jobs near you
ERP Support Specialist

ERP Support Specialist

Trak Group

Cincinnati, OH • On-site, Remote

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Description ERP Support Specialist Setting/Hours: Hybrid - Flexible Remote | M-F 8-5 Join trak group in partnering with a growing client in Cincinnati, Ohio that's expanding its Shared Services team. Position Summary We are seeking an ERP Support Specialist to provide functional support for multiple ERP platforms while serving as the primary liaison between business users, technical support teams, and managed service providers. This role is responsible for troubleshooting system issues, coordinating resolutions, supporting ERP enhancements, and ensuring users can effectively utilize ERP solutions to meet business objectives.

The ideal candidate is a detail-oriented problem solver with strong communication skills, ERP support experience, and a customer-focused mindset. Key Responsibilities Provide day-to-day support for users of SAP Business One, IFS, and SAGE 100 ERP systems. Serve as the primary point of contact between business users, technical support teams, and managed service providers.

Troubleshoot ERP-related issues, perform root cause analysis, and coordinate timely issue resolution. Review, prioritize, and manage help desk tickets while ensuring effective communication throughout the resolution process. Maintain documentation of support requests, issue resolutions, and knowledge base articles.

Support ERP system upgrades, testing, patches, and enhancements by validating functionality and assisting with deployments. Monitor ERP system performance and identify opportunities to improve system reliability and user experience. Collaborate with stakeholders to prioritize support requests, enhancements, and project initiatives.

Manage ERP user security, access permissions, and change management processes. Track support activities and project progress using Jira or similar project management tools. Partner with business users to identify process improvements and maximize ERP system effectiveness.

Qualifications Bachelor's degree in Information Systems, Business Administration, or a related field, or equivalent professional experience. Minimum of 1 year of ERP support or ERP administration experience. Experience supporting ERP platforms such as SAP Business One, IFS, SAGE 100, or similar systems.

Strong troubleshooting, analytical, and problem-solving skills. Experience using Jira or similar issue and project tracking platforms. Knowledge of SQL, reporting tools, or database queries is a plus.

Excellent written and verbal communication skills with the ability to translate technical concepts for business users. Strong organizational skills and attention to detail. Self-motivated with the ability to manage multiple priorities and consistently meet deadlines.

Customer-focused professional with a collaborative approach to supporting end users and business operations. Ideal Candidate Profile Service-oriented professional who enjoys solving technical and business process challenges. Strong communicator capable of building relationships with both technical teams and business stakeholders.

Organized, detail-oriented, and proactive in identifying opportunities for process improvement. Adaptable team player who thrives in a fast-paced, collaborative environment. Committed to delivering high-quality ERP support while driving user adoption and operational efficiency.

If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.

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