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Remote Player Support Jobs in Ohio (NOW HIRING)

... support for electronic trading environments. These services are delivered using Esprow's technology ... player who works well with technical teams. - Driven to build long-term client relationships and ...

Property Accountant

Cleveland, OH · Remote

$65K - $70K/yr

Fully remote within EST and CST time zones Compensation: $65,000 - $70,000 per year (Exempt ... Deliver responsive, customer-centric support to both internal teams and external clients. What We ...

Property Accountant

Cleveland, OH · On-site +1

$65K - $70K/yr

Fully remote within EST and CST time zones • Compensation: $65,000 - $70,000 per year (Exempt ... Deliver responsive, customer-centric support to both internal teams and external clients. What We ...

Showing results 21-40

Remote Player Support information

What is a remote player support?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a remote player support specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by remote player support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What cities in Ohio are hiring for Remote Player Support jobs?

Cities in Ohio with the most Remote Player Support job openings:

Business Development Manager - Professional Services (Remote)

Esprow

On-site, Remote

Full-time

Re-posted 3 days ago


Job description

Position Summary
We are looking for a talented Business Development Manager to expand Esprow's pprofessional services business within the global capital markets industry.
This role focuses on developing client engagements related to API and protocol testing, matching engines and trading system validation, certification, and integration support for electronic trading environments. These services are delivered using Esprow's technology platform and the expertise of our engineering team.
You will work with exchanges, banks, and brokers to help them address complex testing, certification, and integration challenges within their trading infrastructure.
The role combines proactive business development with consultative engagement development - sourcing and identifying opportunities, shaping service proposals, and working closely with internal teams to structure and deliver successful client projects.
Success in this position requires a strong understanding of capital markets technology, particularly an understanding of the demand for such service, how to source them, the competitive landscape, a consultative sales mindset, and the ability to navigate complex technical and organizational environments within large financial institutions.
Position Responsibilities
- Identify and develop new opportunities for Esprow's professional services, including API testing, trading system validation, certification, and integration support.
- Build and maintain a pipeline of opportunities through industry relationships, targeted outreach, and participation in relevant industry events.
- Manage the full lifecycle of services engagements - from early opportunity identification and client discovery through proposal development, commercial negotiation, and deal closure.
- Work closely with internal product, engineering, and delivery teams to shape and scope consulting engagements, define project approach, and prepare commercial proposals.
- Develop trusted relationships with technology leaders, trading infrastructure teams, and project stakeholders within financial institutions.
- Support the positioning and evolution of Esprow's services offerings based on client needs and market developments.
- Represent Esprow in client discussions, workshops, and industry events related to trading infrastructure, APIs, and testing frameworks.
Position Requirements
- 8-12+ years of experience in business development, consulting sales, or professional services sales within financial technology or capital markets.
- Proven experience working with exchanges, banks, and brokers, or other capital markets institutions.
- Experience selling or delivering technical consulting, system integration, or testing-related services.
- Familiarity with electronic trading environments, APIs, connectivity protocols, or trading system architecture.
- Ability to lead consultative sales conversations and translate technical requirements into structured service engagements.
- Strong client-facing communication and presentation skills.
- Excellent attention to detail in written communication and commercial proposals.
- Strong organizational and opportunity management skills.
Bonus Skills (optional, but would be a plus)
- Knowledge of the FIX Protocol and experience working with FIX-based trading environments.
- Experience with exchange certification testing or trading system onboarding projects.
- Familiarity with API testing tools, messaging protocols, or automated testing frameworks.
- Experience participating in technical client implementations or integration projects.
Ideal Personality
- A mature professional who takes ownership of opportunities and follows them through to completion.
- Independent and proactive, comfortable operating in an entrepreneurial environment.
- Curious about technology and motivated to understand client challenges in depth.
- A collaborative team player who works well with technical teams.
- Driven to build long-term client relationships and contribute to the company's growth.
Benefits You Will Enjoy
- Full-time position (mix of onsite and remote).
- Competitive package.
- Career path in a technology company with many talented people.
About Esprow
Esprow is a highly innovative and fast-growing technology company with some of the world's highest profile financial institutions as our clients. Working with us, you will be exposed to innovative and cutting-edge technologies and be involved throughout the application development cycle. Our Esprow Enterprise Testing Platform (ETP) is unique in the market for API lifecycle management, and automated certification, testing, and simulation of financial trading solutions. With a presence in New York, London, Singapore, and Tokyo, we deliver our technology to clients across the globe.
If you are interested, please reply with your latest CV, along with your current and expected compensation package to [email protected]
Apply Now