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Executive Resolution Specialist Jobs (NOW HIRING)

Aqua Finance

Resolution Specialist

Cove, OR · On-site

The Resolution Specialist is responsible for monitoring, tracking, researching, and responding to ... Executive complaints, etc. * Track complaints through the complaint capture process from initial ...

Aqua Finance

Resolution Specialist

The Resolution Specialist is responsible for monitoring, tracking, researching, and responding to ... Executive complaints, etc. * Track complaints through the complaint capture process from initial ...

HMSA

Case Resolution Specialist I

Honolulu, HI · Hybrid

Presents recommendations to internal committees, subgroups and executive management for decision ... Assists with the implementation of resulting decisions for change/resolution. * Assists supervisor ...

HMSA

Case Resolution Specialist II

Honolulu, HI · Hybrid

Presents recommendations to internal committees, subgroups and executive management for decision ... Assists with the implementation of resulting decisions for change/resolution. * Assists supervisor ...

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Executive Resolution Specialist information

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How much do executive resolution specialist jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for executive resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is an Executive Resolution Specialist?

An Executive Resolution Specialist is a professional who handles complex customer complaints or escalations, often those that have reached senior management or executive levels. Their main role is to investigate issues thoroughly, communicate with dissatisfied customers, and resolve disputes in a way that maintains the company's reputation. They work closely with various departments to address concerns, provide solutions, and ensure customer satisfaction. This position requires strong problem-solving, communication, and negotiation skills, as well as the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as an Executive Resolution Specialist, and why are they important?

To thrive as an Executive Resolution Specialist, you need strong problem-solving abilities, advanced customer service skills, and experience handling complex or escalated issues, often supported by a background in business or communications. Familiarity with CRM systems, case management tools, and sometimes certifications like Six Sigma or conflict resolution training are common requirements. Outstanding communication, empathy, and negotiation skills help build trust and diffuse tense situations. These skills are vital for effectively resolving high-stakes concerns, protecting the company’s reputation, and ensuring customer satisfaction.

How does an Executive Resolution Specialist typically interact with other departments to resolve complex customer issues?

Executive Resolution Specialists frequently collaborate with teams such as Customer Support, Product Development, and Legal to thoroughly investigate and resolve escalated customer concerns. They act as a liaison, gathering information from multiple sources to provide tailored solutions and ensure a seamless resolution process. This cross-functional collaboration not only helps in addressing the immediate issue but also contributes to long-term improvements in products and services. Being proactive and clear in communication with both internal teams and customers is essential for success in this role.

What is the difference between Executive Resolution Specialist vs Customer Service Representative?

AspectExecutive Resolution SpecialistCustomer Service Representative
CredentialsTypically requires relevant certifications or experience in conflict resolution or customer relationsUsually requires high school diploma or equivalent; some roles prefer customer service training
Work EnvironmentCorporate offices, client-facing settings, or remoteCall centers, retail, or service counters
Employer & IndustryFinancial, insurance, or corporate sectorsRetail, telecommunications, hospitality
Search & Comparison IntentFocuses on resolving complex issues, escalations, and client satisfactionHandling general customer inquiries and support

The Executive Resolution Specialist and Customer Service Representative roles differ mainly in complexity and scope. The specialist handles escalated issues requiring advanced resolution skills, often in corporate settings, while the representative manages routine customer interactions. Both roles are essential for customer satisfaction but serve different levels of service and expertise.

More about Executive Resolution Specialist jobs
What cities are hiring for Executive Resolution Specialist jobs? Cities with the most Executive Resolution Specialist job openings:
What states have the most Executive Resolution Specialist jobs? States with the most job openings for Executive Resolution Specialist jobs include:
What job categories do people searching Executive Resolution Specialist jobs look for? The top searched job categories for Executive Resolution Specialist jobs are:
Executive Resolution Specialist jobs near you
Infographic showing various Executive Resolution Specialist job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 87% In-person, and 13% Hybrid job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Executive Resolution Specialist

Executive Resolution Specialist

Assurant, Inc.

Manhattan, NY • On-site, Remote

$20.96 - $34.59/hr

Full-time

Posted 10 days ago

Job description

As a Executive Response Specialist, you'll be the primary contact for all customer escalations including inquiries from social media, regulatory agencies, legal, departments of insurance, the Better Business Bureau, and more. We are looking for an analytical candidate who knows how to juggle multiple priorities and investigate claims while also managing the competing priorities of good customer service and research. This specialist will also track escalation data for operations and reporting purposes and propose settlement agreements as necessary.
What will be my duties and responsibilities in this job?
  • Responsible for executive escalations and incident management program by investigating, troubleshooting and resolving written customer concerns across multiple channels
  • Manage multiple issues/cases at one time simultaneously based on workload
  • Interact with customers related to written escalated concerns in public and/or social media platforms
  • Analyze and take action on the best possible outcome based on potential risk for an amicable resolution
  • May identify opportunities for a process improvement for the betterment of the overall customer experience and/or Assurant Operations from a cost saving perspective
  • Identify what is most important, simplify the problem to identify the key question being asked, develop appropriate analysis, and deliver easily understood actionable analysis
  • Required to log and track each issue in multiple tracking systems for the purpose of generating reports
  • Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner with ongoing status and/or solution
  • Responsible for drafting written correspondence and reviewing with leadership before responding to escalations by assigned due date
  • ACA (Accredited Claims Adjuster's license) License must be acquired and maintained to be part of this team

What are the requirements needed for this position?
  • Associate's Degree in Business, Marketing, or equivalent experience or;
  • 2 + years in experience in business analysis, research, or related fields or;
  • 2 + years in experience in business writing or;
  • 2 + years in experience Consumer Relations and/or Team Lead experience in Operations with customer escalation experience.
  • ACA (Accredited Claims Adjuster's license) License is required within the first 90 days of hire.
  • Ability to apply learned knowledge of campaign through evaluation or coaching sessions
  • Proficient in MS Word, Excel and other MS Office Applications
  • Consistent performance in all areas that reflect the standard required by the company
  • Ability to handle multiple tasks simultaneously with priorities
  • Strong analytical & problem-solving skills
  • Strong customer service skills
  • Must have proven ability to make sound judgments in resolving customer issues and provide corporate level customer service
  • Strong organization skills and time management skills

What other skills/experience would be helpful to have?
  • Bilingual (Spanish/English)
  • Understanding of client contracts, operations, company products & services

#LI-Remote
ENT2919 - Resolution Specialist
Job Grade
07
Pay Range:
$20.96 - $34.59
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Continue your career at Assurant. Learn how to apply.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What's the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
For information regarding the collection, use, and protection of your personal information, please review our Privacy Notice available at Assurant Careers Privacy Notice.

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