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Executive Resolution Specialist Jobs (NOW HIRING)

LoanCare

Borrower Resolution Specialist- Remote

$22.45 - $37.69/hr

Overview The Borrower Resolution Specialist is responsible for reviewing borrower concerns ... Analyze written borrower complaints received through regulatory agencies, clients, and executive ...

Medix

Credit Resolution Specialist

Tempe, AZ

$43K - $54K/yr

Executive Reporting: Compile and organize refund activity into clear, structured, approval-ready ... resolution. * Compliance: Maintain strict adherence to organizational processes, regulatory ...

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$13

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$55

How much do executive resolution specialist jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for executive resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is an executive resolution specialist?

An Executive Resolution Specialist is a professional who handles complex customer complaints or escalations, often those that have reached senior management or executive levels. Their main role is to investigate issues thoroughly, communicate with dissatisfied customers, and resolve disputes in a way that maintains the company's reputation. They work closely with various departments to address concerns, provide solutions, and ensure customer satisfaction. This position requires strong problem-solving, communication, and negotiation skills, as well as the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as an executive resolution specialist, and why are they important?

To thrive as an Executive Resolution Specialist, you need strong problem-solving abilities, advanced customer service skills, and experience handling complex or escalated issues, often supported by a background in business or communications. Familiarity with CRM systems, case management tools, and sometimes certifications like Six Sigma or conflict resolution training are common requirements. Outstanding communication, empathy, and negotiation skills help build trust and diffuse tense situations. These skills are vital for effectively resolving high-stakes concerns, protecting the company’s reputation, and ensuring customer satisfaction.

How does an executive resolution specialist typically interact with other departments to resolve complex customer issues?

Executive Resolution Specialists frequently collaborate with teams such as Customer Support, Product Development, and Legal to thoroughly investigate and resolve escalated customer concerns. They act as a liaison, gathering information from multiple sources to provide tailored solutions and ensure a seamless resolution process. This cross-functional collaboration not only helps in addressing the immediate issue but also contributes to long-term improvements in products and services. Being proactive and clear in communication with both internal teams and customers is essential for success in this role.

What is the difference between Executive Resolution Specialist vs Customer Service Representative?

AspectExecutive Resolution SpecialistCustomer Service Representative
CredentialsTypically requires relevant certifications or experience in conflict resolution or customer relationsUsually requires high school diploma or equivalent; some roles prefer customer service training
Work EnvironmentCorporate offices, client-facing settings, or remoteCall centers, retail, or service counters
Employer & IndustryFinancial, insurance, or corporate sectorsRetail, telecommunications, hospitality
Search & Comparison IntentFocuses on resolving complex issues, escalations, and client satisfactionHandling general customer inquiries and support

The Executive Resolution Specialist and Customer Service Representative roles differ mainly in complexity and scope. The specialist handles escalated issues requiring advanced resolution skills, often in corporate settings, while the representative manages routine customer interactions. Both roles are essential for customer satisfaction but serve different levels of service and expertise.

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Executive Resolution Specialist jobs near you
Infographic showing various Executive Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Account Resolution Specialist I - 08136

Coastal Credit Union

Raleigh, NC • On-site

$14 - $19.50/hr

Full-time

Posted 3 days ago

New

Job description

Job Title: Account Resolution Specialist IPosition Location: Raleigh, NC. Hybrid, two days a week in office. Hours: 10am-7pm Job Summary: The Account Resolution Specialist I (Outbound) resolves delinquent accounts through proactive outbound member contact, securing payment commitments, documenting account activity, and following established collection procedures. The role supports delinquency reduction, member resolution, service quality, and compliance through consistent execution of outbound account resolution activity. As a key contributor to the Coastal team, your responsibilities will be: (35%) Outbound Account Resolution: Contact members with assigned delinquent accounts through outbound collection activity, identify resolution options, obtain payment commitments, and support timely cure using approved collection practices. (25%) Member Engagement and Productivity: Meet role-level expectations for outbound call activity, availability/service support, commitment activity, promises kept, quality, and productivity. (20%) Documentation and Follow-Up: Document all member contacts, commitments, follow-up actions, and account activity accurately and timely for audit, reporting, and continuity. (10%) Escalation Identification: Identify account circumstances that require additional research, inbound support, advanced handling, complaint support, or leadership review and escalates appropriately. (10%) Compliance: Perform collection activity in accordance with policy, procedure, confidentiality, and applicable regulatory/documentation expectations. Interested? Here are the qualifications we need to see on your resume: Experience: One year of consumer loan collections, financial services, call center, or comparable member/customer contact experience.Experience with debt collections systems preferred Education:  High school diploma or equivalent For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section. Deadline for Application: All resumes must be received on or before 8/20/2026 Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis. "It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."-Tyler Grodi, CEO   VEVRAA Federal ContractorEqual Opportunity/Affirmative Action EmployerMinority/Female/Disability/Veterans