ZipRecruiter

Log In

1

Executive Resolution Specialist Jobs (NOW HIRING)

LoanCare

Borrower Resolution Specialist- Remote

$22.45 - $37.69/hr

Overview The Borrower Resolution Specialist is responsible for reviewing borrower concerns ... Analyze written borrower complaints received through regulatory agencies, clients, and executive ...

AirLife

Dispute Resolution Supervisor

Deerfield, IL · Remote

$65K - $75K/yr

Supervise a team of 5+ Dispute Analysts and Specialists, owning hiring, onboarding, coaching ... Serve as the escalation point for contested or executive-visible claims and coordinate resolution ...

New

AirLife

Dispute Resolution Supervisor

Grand Rapids, MI · On-site

$65K - $75K/yr

Supervise a team of 5+ Dispute Analysts and Specialists, owning hiring, onboarding, coaching ... Serve as the escalation point for contested or executive-visible claims and coordinate resolution ...

New

Nimble Solutions

NSA Specialist

$18.50 - $24.50/hr

... closely with Executive leadership. As an organization, we are in high-growth mode through ... We are currently seeking an Independent Dispute Resolution Specialist (NSA Specialist) to provide ...

Nimble Solutions

NSA Specialist

Chesterfield, MO · On-site

... closely with Executive leadership. As an organization, we are in high-growth mode through ... We are currently seeking an Independent Dispute Resolution Specialist (NSA Specialist) to provide ...

Jj

Executive Clinical Account Specialist 1

Irvine, CA · On-site

$137K - $143K/yr

Executive Clinical Account Specialist 1 Job Code: A011.759 Job Location: Irvine, CA Job Type: Full-Time Rate of Pay: $137,280 - $143,980 Job Duties: Provide expert clinical product and technical ...

Truist

Client Resolution Team Manager

Richmond, VA

Effectively manage a team of Client Resolution Specialists responsible for one or more of the ... O line), or escalated from branch, in a professional and respectful way to ensure regulatory ...

next page

Showing results 1-20

All JobsResolution Specialist JobsExecutive Resolution Specialist Jobs

Executive Resolution Specialist information

See salary details

$13

$28

$55

How much do executive resolution specialist jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for executive resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is an Executive Resolution Specialist?

An Executive Resolution Specialist is a professional who handles complex customer complaints or escalations, often those that have reached senior management or executive levels. Their main role is to investigate issues thoroughly, communicate with dissatisfied customers, and resolve disputes in a way that maintains the company's reputation. They work closely with various departments to address concerns, provide solutions, and ensure customer satisfaction. This position requires strong problem-solving, communication, and negotiation skills, as well as the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as an Executive Resolution Specialist, and why are they important?

To thrive as an Executive Resolution Specialist, you need strong problem-solving abilities, advanced customer service skills, and experience handling complex or escalated issues, often supported by a background in business or communications. Familiarity with CRM systems, case management tools, and sometimes certifications like Six Sigma or conflict resolution training are common requirements. Outstanding communication, empathy, and negotiation skills help build trust and diffuse tense situations. These skills are vital for effectively resolving high-stakes concerns, protecting the company’s reputation, and ensuring customer satisfaction.

How does an Executive Resolution Specialist typically interact with other departments to resolve complex customer issues?

Executive Resolution Specialists frequently collaborate with teams such as Customer Support, Product Development, and Legal to thoroughly investigate and resolve escalated customer concerns. They act as a liaison, gathering information from multiple sources to provide tailored solutions and ensure a seamless resolution process. This cross-functional collaboration not only helps in addressing the immediate issue but also contributes to long-term improvements in products and services. Being proactive and clear in communication with both internal teams and customers is essential for success in this role.

What is the difference between Executive Resolution Specialist vs Customer Service Representative?

AspectExecutive Resolution SpecialistCustomer Service Representative
CredentialsTypically requires relevant certifications or experience in conflict resolution or customer relationsUsually requires high school diploma or equivalent; some roles prefer customer service training
Work EnvironmentCorporate offices, client-facing settings, or remoteCall centers, retail, or service counters
Employer & IndustryFinancial, insurance, or corporate sectorsRetail, telecommunications, hospitality
Search & Comparison IntentFocuses on resolving complex issues, escalations, and client satisfactionHandling general customer inquiries and support

The Executive Resolution Specialist and Customer Service Representative roles differ mainly in complexity and scope. The specialist handles escalated issues requiring advanced resolution skills, often in corporate settings, while the representative manages routine customer interactions. Both roles are essential for customer satisfaction but serve different levels of service and expertise.

More about Executive Resolution Specialist jobs
What cities are hiring for Executive Resolution Specialist jobs? Cities with the most Executive Resolution Specialist job openings:
What states have the most Executive Resolution Specialist jobs? States with the most job openings for Executive Resolution Specialist jobs include:
What job categories do people searching Executive Resolution Specialist jobs look for? The top searched job categories for Executive Resolution Specialist jobs are:
Executive Resolution Specialist jobs near you
Infographic showing various Executive Resolution Specialist job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Borrower Resolution Specialist- Remote

Borrower Resolution Specialist- Remote

LoanCare

Remote

$22.45 - $37.69/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Overview
The Borrower Resolution Specialist is responsible for reviewing borrower concerns, conducting detailed research, and providing proactive outreach with clear, empathetic communication. By combining strong analytical skills with a customer-first mindset, the specialist works to resolve complex issues, restore customer confidence, and deliver timely, compliant solutions. The position plays a key role in upholding service excellence, maintaining accurate documentation, and ensuring all interactions align with regulatory requirements and company standards.
Responsibilities
Complaint Review
  • Analyze written borrower complaints received through regulatory agencies, clients, and executive escalation channels.
  • Review system records, payment histories, and loan documentation to develop a clear understanding of the borrower's concerns.

Customer Outreach & De-Escalation
  • Initiate proactive outreach to borrowers to acknowledge concerns and gather additional details as needed.
  • Utilize effective de-escalation techniques to manage emotionally charged interactions and restore customer confidence.
  • Communicate next steps, expectations, and outcomes in a clear, professional, and empathetic manner.
  • Conduct ongoing communications, including callbacks, to confirm research status, resolution and address ongoing servicing needs or escalated matters as directed.
  • Take ownership of the overall customer experience, consistently demonstrating and promoting LoanCare brand standards.

Documentation & Compliance
  • Maintain accurate and comprehensive documentation of all customer interactions to ensure a complete case history.
  • Meet or exceed established productivity, schedule adherence, and quality performance standards.
  • Ensure all customer interactions and resolutions comply with applicable federal, state, investor, and company guidelines.
  • Protect sensitive customer information by adhering to confidentiality requirements and data security protocols.
  • All other duties as assigned.

Qualifications
  • High School Diploma or equivalent required.
  • 3-5 years of mortgage servicing experience.
  • Expert and proven knowledge of customer service principles and practices.
  • Strong interpersonal skills with a proven ability to communicate empathetically and effectively, building trust and confidence with borrowers during complex or sensitive situations.
  • Highly advanced knowledge of mortgage products and servicing, including escrow, taxes, and payment application.
  • Proficient in ICE products, including but not limited to MSP & LoanSphere.
  • Proficient in Microsoft Office applications.
  • Analytical ability to apply data and information to all processes and solutions. › Ability to provide consistent engagement in customer and brand experience. › Excellent communication skills.
  • Excellent attention to detail and accuracy.
  • Excellent problem-solving skills and problem analysis.
  • Ability to troubleshoot complex issues and deliver results quickly.

Desired Skills and Qualifications
  • 4 years of call center or customer service experience preferred

Total Rewards
LoanCare's Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:
  • Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
  • Time Off: Paid holidays, vacation, and sick leave
  • Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
  • Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
  • Employee Recognition: Programs that celebrate achievements and milestones
  • Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $22.45 - $37.69 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.
Build Your Future with LoanCare®
At LoanCare, we don't just service mortgage loans-we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.
Here, you'll find:
  • A culture that helps you thrive, with resources and support to fuel your growth
  • Flexibility to work remotely, while staying connected through virtual engagement
  • Opportunities to make a real impact in an industry that touches millions of lives
  • If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

WHO WE ARE
About us ...
LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
WORK CONDITIONS
Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
EQUAL EMPLOYMENT OPPORTUNITY
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Apply