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Executive Resolution Specialist Jobs in Quebec (NOW HIRING)

American Iron and Metal

As a Continuous Improvement Specialist, you will be part of the Continuous Improvement team ... resolution of complex problems through innovative solutions * Develop business cases and executive ...

Groupe KOROK

Travel with the CEO to lead live demonstrations with prospective chain accounts * Participate in ... Resolution * Perform start-ups and help customers dial the ovens to meet their baking ...

22nd Century Technologies Inc. (TSCTI)

Be Seen First

Senior Associate, Purchase to Pay

Montreal, QC · On-site

$49/hr

... resolution. * Monitor outstanding receipts and ensure timely follow-up on unresolved items ... Today, we proudly support 14 of the 15 Federal Executive Departments, 37 Federal agencies, 50 State ...

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All JobsResolution Specialist JobsExecutive Resolution Specialist JobsExecutive Resolution Specialist Jobs in Quebec

Executive Resolution Specialist information

See Quebec salary details

$10

$22

$39

How much do executive resolution specialist jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for executive resolution specialist in Quebec is $22.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $24.76 per hour, depending on experience, location, and employer.

What is an executive resolution specialist?

An Executive Resolution Specialist is a professional who handles complex customer complaints or escalations, often those that have reached senior management or executive levels. Their main role is to investigate issues thoroughly, communicate with dissatisfied customers, and resolve disputes in a way that maintains the company's reputation. They work closely with various departments to address concerns, provide solutions, and ensure customer satisfaction. This position requires strong problem-solving, communication, and negotiation skills, as well as the ability to remain calm under pressure.

How does an executive resolution specialist typically interact with other departments to resolve complex customer issues?

Executive Resolution Specialists frequently collaborate with teams such as Customer Support, Product Development, and Legal to thoroughly investigate and resolve escalated customer concerns. They act as a liaison, gathering information from multiple sources to provide tailored solutions and ensure a seamless resolution process. This cross-functional collaboration not only helps in addressing the immediate issue but also contributes to long-term improvements in products and services. Being proactive and clear in communication with both internal teams and customers is essential for success in this role.

What are the key skills and qualifications needed to thrive as an executive resolution specialist, and why are they important?

To thrive as an Executive Resolution Specialist, you need strong problem-solving abilities, advanced customer service skills, and experience handling complex or escalated issues, often supported by a background in business or communications. Familiarity with CRM systems, case management tools, and sometimes certifications like Six Sigma or conflict resolution training are common requirements. Outstanding communication, empathy, and negotiation skills help build trust and diffuse tense situations. These skills are vital for effectively resolving high-stakes concerns, protecting the company’s reputation, and ensuring customer satisfaction.

What is the difference between Executive Resolution Specialist vs Customer Service Representative?

AspectExecutive Resolution SpecialistCustomer Service Representative
CredentialsTypically requires relevant certifications or experience in conflict resolution or customer relationsUsually requires high school diploma or equivalent; some roles prefer customer service training
Work EnvironmentCorporate offices, client-facing settings, or remoteCall centers, retail, or service counters
Employer & IndustryFinancial, insurance, or corporate sectorsRetail, telecommunications, hospitality
Search & Comparison IntentFocuses on resolving complex issues, escalations, and client satisfactionHandling general customer inquiries and support

The Executive Resolution Specialist and Customer Service Representative roles differ mainly in complexity and scope. The specialist handles escalated issues requiring advanced resolution skills, often in corporate settings, while the representative manages routine customer interactions. Both roles are essential for customer satisfaction but serve different levels of service and expertise.

What are popular job titles related to Executive Resolution Specialist jobs in Quebec?

For Executive Resolution Specialist jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Executive Resolution Specialist jobs in Quebec look for?

The top searched job categories for Executive Resolution Specialist jobs in Quebec are:

Executive Resolution Specialist jobs near you
Infographic showing various Executive Resolution Specialist job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $46,491 per year, or $22.4 per hour.

Continuous Improvement Specialist

American Iron and Metal

On-site

Full-time

Re-posted 12 days ago

Job description

Company Description

Be part of AIM's growing success.

American Iron & Metal Company (AIM) is a recognized global leader in the metal recycling industry, with over 125 locations and 4,000 employees worldwide. We have continued to thrive for the past eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers.

Join the AIM team, a growing team that, over the years, has transformed into a multifaceted company with business divisions that include metal recycling, construction waste recycling, weldment fabrication, demolition and dismantling, and auto recycling. We pride ourselves on doing good for the environment to help create a greener, more sustainable future for everyone.

It's simple: we do it right. We strive for excellence.

Job Description

As a Continuous Improvement Specialist, you will be part of the Continuous Improvement team, reporting to CI Manager, within the Finance Department. You will play a pivotal role in leading the business transformation mandate of CI, by optimizing multifaceted cross-functional processes, offering recommendations to Finance and other leadership that are instrumental in shaping and advancing the overall business strategy. 

What you're responsible for : 

  • Analyze current-state processes and implement targeted solutions to optimize key financial and business operations
  • Design future-state processes that are efficient, well-controlled and scalable to support business growth
  • Perform root-cause analysis to identify risks and drive resolution of complex problems through innovative solutions
  • Develop business cases and executive-level presentations to support improvement recommendations to leadership
  • Build cross-functional relationships, facilitate workshops and ensure alignment on all CI initiatives
  • Develop and implement change management strategies to support adoption of new processes and systems
  • Ensure people readiness through training, communication and post go-live support
  • Support CI Manager and Director across all project phases (analysis, design, testing, deployment, maintenance)
  • Establish and monitor KPIs to measure the success and impact of improvement initiatives
Qualifications

To join our team  :

  • Bachelor's degree in finance, Business, Project Management or related field 
  • 3-5 years of professional experience
  • Strong knowledge of accounting and finance operations (month-end close, financial reporting, general ledger)
  • Certification in Lean, Six Sigma, Agile or equivalent (asset); consulting experience an asset
  • Strong analytical, critical thinking and structured problem-solving skills
  • Excellent communication, stakeholder management and leadership skills
  • Ability to influence cross-functional teams without direct authority
  • High proficiency in Excel, PowerPoint, Word and Visio
  • Bilingualism French/English (asset)

Additional Information

What we offer :

  • Competitive salary + other benefits
  • Group insurance and RRSP program;
  • Company-wide events throughout the year (barbecue, Christmas party, etc.);
  • Free on-site gym;
  • Two on-site cafeterias (subsidized meal program available);
  • Dynamic and rewarding work environment – ​​work on high-impact and meaningful projects while having fun!