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Executive Resolution Specialist Jobs (NOW HIRING)

Ombudsman Specialist / Member Escalation Advisor Location: Remote Duration: Initial 24-Month ... This role serves as a critical escalation point for complex member concerns, executive-level ...

NSA Specialist

$18.50 - $24.50/hr

... closely with Executive leadership. As an organization, we are in high-growth mode through ... We are currently seeking an Independent Dispute Resolution Specialist (NSA Specialist) to provide ...

... closely with Executive leadership. As an organization, we are in high-growth mode through ... We are currently seeking an Independent Dispute Resolution Specialist (NSA Specialist) to provide ...

Effectively manage a team of Client Resolution Specialists responsible for one or more of the ... O line), or escalated from branch, in a professional and respectful way to ensure regulatory ...

Executive Clinical Account Specialist 1 Job Code: A011.759 Job Location: Irvine, CA Job Type: Full-Time Rate of Pay: $137,280 - $143,980 Job Duties: Provide expert clinical product and technical ...

Effectively manage a team of Client Resolution Specialists responsible for one or more of the ... O line), or escalated from branch, in a professional and respectful way to ensure regulatory ...

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Executive Resolution Specialist information

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$13

$28

$55

How much do executive resolution specialist jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for executive resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is an Executive Resolution Specialist?

An Executive Resolution Specialist is a professional who handles complex customer complaints or escalations, often those that have reached senior management or executive levels. Their main role is to investigate issues thoroughly, communicate with dissatisfied customers, and resolve disputes in a way that maintains the company's reputation. They work closely with various departments to address concerns, provide solutions, and ensure customer satisfaction. This position requires strong problem-solving, communication, and negotiation skills, as well as the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as an Executive Resolution Specialist, and why are they important?

To thrive as an Executive Resolution Specialist, you need strong problem-solving abilities, advanced customer service skills, and experience handling complex or escalated issues, often supported by a background in business or communications. Familiarity with CRM systems, case management tools, and sometimes certifications like Six Sigma or conflict resolution training are common requirements. Outstanding communication, empathy, and negotiation skills help build trust and diffuse tense situations. These skills are vital for effectively resolving high-stakes concerns, protecting the company’s reputation, and ensuring customer satisfaction.

How does an Executive Resolution Specialist typically interact with other departments to resolve complex customer issues?

Executive Resolution Specialists frequently collaborate with teams such as Customer Support, Product Development, and Legal to thoroughly investigate and resolve escalated customer concerns. They act as a liaison, gathering information from multiple sources to provide tailored solutions and ensure a seamless resolution process. This cross-functional collaboration not only helps in addressing the immediate issue but also contributes to long-term improvements in products and services. Being proactive and clear in communication with both internal teams and customers is essential for success in this role.

What is the difference between Executive Resolution Specialist vs Customer Service Representative?

AspectExecutive Resolution SpecialistCustomer Service Representative
CredentialsTypically requires relevant certifications or experience in conflict resolution or customer relationsUsually requires high school diploma or equivalent; some roles prefer customer service training
Work EnvironmentCorporate offices, client-facing settings, or remoteCall centers, retail, or service counters
Employer & IndustryFinancial, insurance, or corporate sectorsRetail, telecommunications, hospitality
Search & Comparison IntentFocuses on resolving complex issues, escalations, and client satisfactionHandling general customer inquiries and support

The Executive Resolution Specialist and Customer Service Representative roles differ mainly in complexity and scope. The specialist handles escalated issues requiring advanced resolution skills, often in corporate settings, while the representative manages routine customer interactions. Both roles are essential for customer satisfaction but serve different levels of service and expertise.

More about Executive Resolution Specialist jobs
What cities are hiring for Executive Resolution Specialist jobs? Cities with the most Executive Resolution Specialist job openings:
What states have the most Executive Resolution Specialist jobs? States with the most job openings for Executive Resolution Specialist jobs include:
Infographic showing various Executive Resolution Specialist job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 87% In-person, and 13% Hybrid job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
CFI Resolution Specialist (Strategic Planning), CG-1101-13/14

CFI Resolution Specialist (Strategic Planning), CG-1101-13/14

Federal Deposit Insurance Corporation

Washington, DC • On-site, Remote

$133K - $257K/yr

Full-time

Posted 6 days ago


Job description

Summary
This position is located in the Division of Complex Institution Supervision and Resolution (CISR), of the Federal Deposit Insurance Corporation and supports resolution planning for insured depository institutions (IDIs) with total assets over $100 billion and nonbank financial companies whose failure could threaten the stability of the U.S. financial system.
The duty location is determined upon selection.
Learn more about this agency
Duties
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At the full performance level, major duties include:
  • Analyze financial institution resolution strategies, under a variety of legal regimes, to address topics including restructuring, recapitalization, mergers and acquisitions, wind down and liquidation for the largest and most complex financial institutions.
  • Develop and communicate highly technical information, both orally and in writing, to audiences within and outside the Division, including senior FDIC officials, peers and management of other domestic and foreign authorities as well as private sector executives.
  • Develop, evaluate, and implement overall resolution strategies, including liquidity and funding specific components. Analyze sources and uses of funding at firms to support strategic planning, including developing tools to estimate liquidity across a range of scenarios to support potential use of the Orderly Liquidation Fund.
  • Develop valuation processes internally and through relationships with financial advisors to inform resolution strategies.
  • Serve as advisor and subject matter expert for resolution planning, including institution-specific assessments, in coordination with other sections across the division.
  • Participate in meetings with other domestic and international supervisory and regulatory agencies, representatives of financial institutions, and private industry.

Requirements
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Conditions of employment
Registration with the Selective Service.
U.S. Citizenship is required.
Employment Conditions.
Completion of Confidential Financial Disclosure may be required.
Background Investigation (BI) required.
Qualifications
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.
CG-13: To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the 12 grade level or above in the Federal service. Specialized experience is defined as experience in supporting the analysis, development, or implementation of financial institution recovery or resolution plans (e.g., corporate restructuring, or bankruptcy plans, or living wills) for banks or bank holding companies with total assets above $100 billion OR participating in the either the examination or assessment of the financial strength (i.e., capital or liquidity) of a large, complex financial institution (i.e., bank/bank holding company or broker-dealer with total assets above $100 billion).
CG-14: To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the 13 grade level or above in the Federal service. Specialized experience is defined as experience independently analyzing, developing, or implementing financial institution recovery or resolution plans (e.g., corporate restructuring, or bankruptcy plans, or living wills for banks or holding companies with total assets above $100 billion), with experience in either capital or liquidity OR leading either the examination or assessment of the financial strength (i.e., capital or liquidity) of a large, complex financial institution (i.e., bank or bank holding company or broker-dealer with total assets above $100 billion.
Applicants must have met the qualification requirements (including selective placement factors - if any) for this position within 30 calendar days of the closing date of this announcement.
Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 85 "well qualified" for this position. For more information, click here.
For qualification determinations, your resume must contain the following for each work experience listed:
  • Organization/Agency's Name
  • Title
  • Salary (series and grade, if applicable)
  • Start and end dates (including the month and year)
  • Number of hours you worked per week
  • Relevant experience that supports your response to the specialized experience that is stated in the job announcement

If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
NOTE: Please indicate how you meet the specialized experience under each applicable position. Do not copy and paste the duties or specialized experience from this announcement into your resume as that will not be considered a demonstration of your qualifications.
Education
There is no substitution of education for the experience for this position.
Additional information
Additional selections may be made from this vacancy announcement to fill similar vacancies that occur subsequent to this announcement.
To read about your rights and responsibilities as an applicant for Federal employment, click here.
Salary reflects a pay cap for this position of $257,500.
If selected, you may be required to serve a probationary or trial period as applicable to appointment type. During the probationary or trial period, you will be evaluated for fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary or trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
The range of pay shown includes base pay plus supplemental locality adjustments. The locality rates for these duty locations range from a low of 33.94% to a high of 40.07%. Pay will vary by grade level and the locality rate for the geographic location where the position is located. For more on FDIC locality rates, click here.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
To find out more, click here.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.