ZipRecruiter

Log In

1

211 Specialist Jobs (NOW HIRING)

FirstLink

Resource Specialist, 211 Helpline

Fargo, ND · On-site

$20 - $21.50/hr

FirstLink is looking for compassionate, curious, and resourceful individuals to join our team as 211 Resource Specialists , helping people across North Dakota navigate life's challenges by connecting ...

FirstLink

Resource Specialist, 211 Helpline

Fargo, ND

$21/hr

FirstLink is looking for compassionate, curious, and resourceful individuals to join our team as 211 Resource Specialists , helping people across North Dakota navigate life's challenges by connecting ...

HeartLine, Inc.

211 Shift Supervisor

Oklahoma City, OK · On-site

$12.25 - $15.50/hr

The 211 Shift Supervisor provides leadership, guidance, and problem-solving support to 211 Call Specialists within a 24/7 call center. This role monitors operations and provides real-time data and ...

New

FirstLink

Manager, 211 Resource Helpline

Fargo, ND

$25/hr

You'll coach and develop 211 Resource Specialists, monitor interactions for service quality standards, use data to improve operations, collaborate with various community partners, and ensure ...

FirstLink

Manager, 211 Resource Helpline

Fargo, ND · On-site

$25/hr

You'll coach and develop 211 Resource Specialists, monitor interactions for service quality standards, use data to improve operations, collaborate with various community partners, and ensure ...

Crossroads Staffing Services, Inc.

Be Seen First

211 Outreach Specialist

Camarillo, CA · On-site

$18 - $18.50/hr

Position Overview: 211 is a free, confidential helpline and referral service that connects people to essential community resources and social services. Anyone can call 211 - no income requirements ...

New

next page

Showing results 1-20

All Jobs211 Specialist Jobs

211 Specialist information

See salary details

$22.5K

$76.5K

$110.5K

How much do 211 specialist jobs pay per year?

As of Aug 22, 2026, the average yearly pay for 211 specialist in the United States is $76,465.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a 211 specialist?

211 Specialists are trained professionals who provide information and referral services to people seeking help with a wide range of needs, such as housing, food, healthcare, mental health support, and more. They answer calls, texts, or chats from individuals in need, listen to their situations, and connect them to appropriate community resources and services. Their goal is to ensure that people find the support they need quickly and efficiently, often during times of crisis or uncertainty.

What are common challenges 211 specialists face when assisting callers, and how are these challenges typically managed?

211 Specialists often encounter callers in crisis who may be stressed, emotional, or facing urgent needs. A common challenge is managing high call volumes while ensuring each caller receives compassionate, thorough assistance. Specialists must quickly assess needs, provide accurate referrals, and sometimes de-escalate tense situations. Agencies usually provide robust training in crisis intervention, active listening, and resource navigation, and there is often strong peer and supervisory support to help staff manage emotionally taxing calls. Regular debriefing sessions and access to mental health resources are also common to help specialists maintain their own well-being.

What are the key skills and qualifications needed to thrive as a 211 specialist, and why are they important?

To thrive as a 211 Specialist, you need strong communication skills, active listening abilities, and a background in social services or related fields, often supported by a relevant degree or experience. Familiarity with call center software, resource databases, and client management systems is typically required. Compassion, patience, and problem-solving skills help specialists effectively guide individuals to appropriate community resources. These competencies ensure accurate information delivery and empathetic support for people seeking assistance during challenging situations.

What is the difference between 211 Specialist vs Case Manager?

Aspect211 SpecialistCase Manager
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in social servicesHigh school diploma or equivalent; often requires certifications or degrees in social work or related fields
Work EnvironmentCall centers, community outreach, nonprofit organizationsSocial service agencies, healthcare facilities, community organizations
Employer & Industry UsagePublic and nonprofit sectors providing resource navigationHealthcare, social services, nonprofit organizations
Common Search & ComparisonYesYes

The main difference between a 211 Specialist and a Case Manager lies in their roles. A 211 Specialist primarily provides resource navigation and information over the phone or online, focusing on connecting individuals to community resources. In contrast, a Case Manager offers ongoing support, assessment, and coordination of services for clients, often working directly with individuals to develop care plans. Both roles require similar credentials but differ in scope and daily responsibilities.

More about 211 Specialist jobs

What job categories do people searching 211 Specialist jobs look for?

The top searched job categories for 211 Specialist jobs are:

211 Specialist jobs near you
Infographic showing various 211 Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $76,465 per year, or $36.8 per hour.

Call Specialist - Contact Center (211)

The Opportunity Alliance

South Portland, ME • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Call Specialist
211 Maine / Contact Center
Pay rate: $19.00/hour
The Opportunity Alliance is looking to hire a full-time Call Specialist(s) to jump in and support the Contact Center/211 Maine.
211 Maine is a free, confidential information and referral service. Our Call Specialists receive calls, texts and emails from individuals seeking access to health and human services and guidance to help them connect with essential community services. In this role, our specialists are expected to provide quality customer service, empathetic care, and informed problem-solving skills for individuals in need. This position will also require complete, thorough and accurate documentation as required by the program with timeliness to meet program standards. Comfort with multiple platforms is crucial to the successful completion of training.
Schedule: Full-time, 32 hours.
211 Maine is a 24-hour program, flexibility is required.
Location: Office is based in South Portland, ME. Remote work may be an option to be discussed during an interview. Will be required to attend an on-site orientation and some on-site training may be required.
Qualifications:
  • High School Diploma or equivalent required. Associates Degree preferred.
  • Ability to obtain certification as an Information and Referral Specialist (CIRS) within 3 years.
  • Computer proficiency in Microsoft Office required. Strong working knowledge of computers and software programs required.
  • Previous experience (in a call center or providing Information & Referral) preferred
  • High degree of accuracy and attention to detail at all times and an ability to plan and utilize time in an efficient manner required.
  • Ability to take initiative required.
  • Excellent written and verbal communication skills required.
  • Must be able to successfully pass a criminal background, child protective service check & sex offender check.
  • Must not be on the state or federal suspension and disbarment list.
  • Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting up to 10 pounds.
  • Driving may be necessary to attend meetings and trainings but is not a primary and essential job responsibility.

Benefits: Our benefits include but are not limited to:
(offered to full-time and part-time employees)
  • Generous paid time off accrual
  • 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
  • Excellent medical benefits at very reasonable cost
  • Dental and Vision insurance options
  • Agency paid basic life insurance and STD & LTD disability insurances
  • 403(b) retirement with a generous agency match (all employees are eligible)
  • Tuition Reimbursement - offered once per year through an application process
  • The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.

To learn more about our benefits please visit, https://www.opportunityalliance.org/explore-our-benefits
Who we are
The Opportunity Alliance is "Helping People Reach for a Brighter Future".
Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.
The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:
  • Mental Health & Wellness
  • Community Building
  • Family & Early Childhood Education
  • Economic Resources

If you are viewing this posting on a third-party site, please visit our website at https://opportunityalliance.wd1.myworkdayjobs.com/Careers to apply.
Please submit a cover letter and resume along with your application.
Thank you!

Apply