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Discover Card Customer Service Jobs (NOW HIRING)

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Discover Card Customer Service information

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How much do discover card customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for discover card customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is it hard to get a job at Discover?

Getting a job as a Discover Card Customer Service representative typically requires relevant customer service experience, good communication skills, and sometimes a high school diploma or equivalent. The application process involves submitting an online application, completing assessments, and participating in interviews, with competition depending on the position and location.

What are the typical responsibilities of a Discover Card Customer Service representative?

As a Discover Card Customer Service representative, your primary responsibilities include assisting cardmembers with account inquiries, resolving issues related to transactions or billing, and helping customers navigate various account services. You will handle inbound calls, address service or fraud concerns, update account information, and educate customers about available card benefits and features. Typically, you work as part of a team within a call center environment, collaborating with supervisors and specialists to resolve complex cases. This role requires strong multitasking skills and a commitment to providing a positive customer experience, often in a structured, goal-oriented setting.

What is a Discover Card Customer Service job?

A Discover Card Customer Service job involves assisting customers with inquiries about their accounts, billing, payments, rewards, and card benefits. Representatives help resolve issues, process transactions, and provide information to ensure a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of Discover's products and policies. Employees may work in a call center or remotely, handling phone, chat, or email interactions.

What are the key skills and qualifications needed to thrive in the Discover Card Customer Service position, and why are they important?

To excel as a Discover Card Customer Service representative, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center systems is often required, and some positions may prefer prior customer service experience. Patience, a positive attitude, and the ability to manage stressful situations help individuals stand out in this customer-focused role. These skills are crucial for providing exceptional support, resolving inquiries efficiently, and ensuring customer satisfaction in a fast-paced call center environment.

What cities are hiring for Discover Card Customer Service jobs? Cities with the most Discover Card Customer Service job openings:
What are the most commonly searched types of Discover Card Customer Service jobs? The most popular types of Discover Card Customer Service jobs are:
What states have the most Discover Card Customer Service jobs? States with the most job openings for Discover Card Customer Service jobs include:
Infographic showing various Discover Card Customer Service job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Senior Risk Associate, Upmarket & Discover Card - Card Risk(Hybrid)

Senior Risk Associate, Upmarket & Discover Card - Card Risk(Hybrid)

Capital One

Richmond, VA

Full-time

Posted 19 days ago


Capital One rating

7.7

Company rating: 7.7 out of 10

Based on 134 frontline employees who took The Breakroom Quiz

72nd of 141 rated banks


Job description

Senior Risk Associate, Upmarket & Discover Card - Card Risk(Hybrid)

Capital One is seeking highly motivated Senior Risk Associates interested in supporting and learning about dedicated risk advisory for the Upmarket and Discover Card business segments. Our Senior Risk Associates function as key partners in supporting high visibility and critical risk management activities across multiple lines of defense, such as product and process risk assessments, audits and exams, new intent delivery, control advisory, and more.

Ideal candidates will demonstrate ownership in executing these risk management activities, with the support and guidance of an experienced vertical risk manager, and possess a growth mindset and willingness to experience and learn new activities.

Here's what we're looking for in an ideal teammate:

  • You are a learner who seeks to understand a business area, its processes, risks and control environment

  • You challenge the status quo but move quickly to pragmatic solutions

  • You create energy and an environment that fosters trust, collaboration, and belonging

  • You possess a relentless focus on quality and timeliness

  • You adapt to change and are intellectually curious. You like to ask questions and test assumptions

  • You have the capacity to deliver high quality work and effectively prioritize within a dynamic environment

  • You demonstrate strong organizational and communication skills

  • You develop influential relationships based upon shared risk objectives

  • You do the right thing and lead by example

Responsibilities:

  • Directly support vertical risk managers and accountable executives for the Upmarket and Discover Card business segments

  • Execute critical risk management activities both with and independent of the vertical risk manager

  • Coordinate, influence, and negotiate priorities with teams to ensure well managed goals/timelines are met; escalating when appropriate

  • Establish strong interaction models and relationships to collaborate and consult with key stakeholders

  • Collect data and information and use analytics and reporting to develop risk transparency to senior leadership and executives

  • Develop strong business acumen to appropriately represent the business to 2nd and 3rd line of defense partners

  • Develop and maintain formal process documentation including procedures, playbooks, and process flow diagrams that demonstrate the well managed infrastructure

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

  • At least 1 year of experience in financial services, project or process management, or combination

Preferred Qualifications:

  • Bachelor's Degree or military experience

  • 2+ years of experience in project or process management

  • 1+ years of experience in risk management

  • 2+ years of experience in presentation or communication

  • 1+ years of experience in change management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $96,500 - $110,100 for Sr. Risk Associate


Richmond, VA: $87,700 - $100,100 for Sr. Risk Associate


Riverwoods, IL: $87,700 - $100,100 for Sr. Risk Associate









Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).


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