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Servicing - Customer Advocate

Clarkston, MI · On-site

$16 - $22.85/hr

Identify the root cause of delinquency through active listening and financial discovery. * Educate ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...

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Customer Service

Be Seen First

Servicing - Customer Advocate

Clarkston, MI · On-site

$16 - $22.85/hr

Identify the root cause of delinquency through active listening and financial discovery. * Educate ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...

New

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How much do discover card customer service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for discover card customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Discover Card Customer Service?

A Discover Card Customer Service job involves assisting customers with inquiries about their accounts, billing, payments, rewards, and card benefits. Representatives help resolve issues, process transactions, and provide information to ensure a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of Discover's products and policies. Employees may work in a call center or remotely, handling phone, chat, or email interactions.

What are the typical responsibilities of a Discover Card Customer Service representative?

As a Discover Card Customer Service representative, your primary responsibilities include assisting cardmembers with account inquiries, resolving issues related to transactions or billing, and helping customers navigate various account services. You will handle inbound calls, address service or fraud concerns, update account information, and educate customers about available card benefits and features. Typically, you work as part of a team within a call center environment, collaborating with supervisors and specialists to resolve complex cases. This role requires strong multitasking skills and a commitment to providing a positive customer experience, often in a structured, goal-oriented setting.

What are the key skills and qualifications needed to thrive in the Discover Card Customer Service position, and why are they important?

To excel as a Discover Card Customer Service representative, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center systems is often required, and some positions may prefer prior customer service experience. Patience, a positive attitude, and the ability to manage stressful situations help individuals stand out in this customer-focused role. These skills are crucial for providing exceptional support, resolving inquiries efficiently, and ensuring customer satisfaction in a fast-paced call center environment.

Does Discover Card Customer Service allow remote work?

Discover Card Customer Service roles often offer remote work options, especially for customer support positions, which may include remote training and flexible schedules. However, availability can vary by location and specific role requirements, so candidates should review the job listing for remote work policies.

How to get hired for remote Discover Card Customer Service?

To get hired for remote Discover Card Customer Service, candidates should have strong communication skills, basic computer proficiency, and previous customer service experience. Applying through the company's careers page and demonstrating familiarity with customer support tools like CRM software can improve chances. A high school diploma or equivalent is typically required, and flexible scheduling is often available for remote roles.
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Discover Card Customer Service jobs near you
Infographic showing various Discover Card Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Product Manager, Core Card Customer Experience

Manhattan, NY • On-site

JPMorgan Chase & Co.
Finance and Insurance • 10K+ employees
Learn more about JPMorgan Chase & Co.external

$133K - $215K/yr

Full-time

Medical, Retirement

Re-posted 15 days ago

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

Job description


You'll shape how millions of customers understand and resolve their servicing needs through clear, coordinated, and timely experiences. Join a team where your work directly connects customer empathy with measurable business outcomes.
As a Service Communications Product Manager in Core Card Customer Experience Product, you will lead strategy and delivery for a cross-card communications roadmap that helps customers understand and resolve servicing issues digitally. You'll align partners, manage complex dependencies, and drive initiatives from discovery through delivery in a fast-moving, regulated environment.
Job responsibilities
  • Shape and evolve the service communications strategy and roadmap to improve customer awareness, enable digital self-service, and reduce avoidable servicing contacts
  • Connect customer problems, servicing insights, and business priorities to identify, size, and sequence roadmap opportunities
  • Lead discovery efforts to uncover customer pain points, define target segments, and align stakeholders on impactful communication solutions
  • Drive cross-functional requirements alignment across servicing, design, card, and digital product teams to produce clear, actionable delivery requirements
  • Manage dependencies across supporting products and teams by coordinating intake, clarifying ownership, establishing delivery plans, and resolving blockers
  • Identify, assess, and escalate delivery risks and issues; bring the right partners together to make decisions and maintain momentum
  • Build and maintain operating routines that provide transparency into initiative health, milestones, risks, and decisions
  • Develop executive-ready materials that synthesize complex topics and communicate roadmap progress, opportunities, and recommendations
  • Partner with Legal, Compliance, Risk, and Controls to proactively identify and mitigate operational and technology risks throughout the product lifecycle
  • Identify and implement improvements to cross-team ways of working, delivery processes, and operating routines
Required qualifications, capabilities, and skills
  • 5+ years of product management, product delivery, or related experience, including leading complex cross-functional initiatives in financial services
  • Advanced knowledge of the product development lifecycle, design practices, and data analytics
  • Proven ability to lead end-to-end product work from discovery and ideation through delivery, measurement, and iteration
  • Experience collaborating with user experience design and research teams
  • Experience authoring business requirements, defining user stories, and working within an Agile delivery framework
  • Experience building and managing a product roadmap and backlog aligned to business objectives
  • Strong analytical skills, including using product metrics, funnel analysis, customer insights, and key performance indicators to prioritize and evaluate outcomes
  • Strong written and verbal communication skills, including developing executive-ready materials and communicating risks and recommendations to senior stakeholders
  • Experience operating in a regulated or risk-based environment with Legal, Compliance, Risk, Controls, Privacy, or Information Security partners
  • Bachelor's degree or equivalent practical experience
Preferred qualifications, capabilities, and skills
  • Experience developing or delivering customer communications, digital servicing experiences, or proactive customer engagement strategies
  • Background in credit cards, consumer banking, payments, or another complex financial services environment
  • Experience using experimentation and iterative delivery to optimize customer and business outcomes
  • Track record of delivering measurable improvements in customer experience, digital self-service, operational efficiency, or cost to serve
  • Experience aligning multiple teams to shared platforms, capabilities, and dependencies in a scaled organization

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

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