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Discover Card Customer Service Jobs (NOW HIRING)

SteerBridge

Customer Support Lead

Vienna, VA · On-site

$80K - $95K/yr

The ideal candidate is a strong people leader with experience supporting credit card products or financial services, excellent communication skills, and a passion for delivering outstanding customer ...

SteerBridge

Customer Support Lead

Vienna, VA · On-site

$100K - $115K/yr

The ideal candidate is a strong people leader with experience supporting credit card products or financial services, excellent communication skills, and a passion for delivering outstanding customer ...

SteerBridge

Customer Support Lead

Vienna, VA

$100K - $115K/yr

The ideal candidate is a strong people leader with experience supporting credit card products or financial services, excellent communication skills, and a passion for delivering outstanding customer ...

Optimum Card Solutions LLC

CSR

Addison, IL · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) - Gift Card Manufacturing We're looking for a Customer Service Representative to support customers and internal teams throughout the gift card production process.

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How much do discover card customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for discover card customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does Discover allow remote work?

Discover Card Customer Service roles often offer remote work options, especially for customer support positions, depending on company policies and job requirements. Candidates should review specific job postings for remote work availability and any necessary equipment or schedule expectations.

What are the typical responsibilities of a Discover Card Customer Service representative?

As a Discover Card Customer Service representative, your primary responsibilities include assisting cardmembers with account inquiries, resolving issues related to transactions or billing, and helping customers navigate various account services. You will handle inbound calls, address service or fraud concerns, update account information, and educate customers about available card benefits and features. Typically, you work as part of a team within a call center environment, collaborating with supervisors and specialists to resolve complex cases. This role requires strong multitasking skills and a commitment to providing a positive customer experience, often in a structured, goal-oriented setting.

What is a Discover Card Customer Service job?

A Discover Card Customer Service job involves assisting customers with inquiries about their accounts, billing, payments, rewards, and card benefits. Representatives help resolve issues, process transactions, and provide information to ensure a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of Discover's products and policies. Employees may work in a call center or remotely, handling phone, chat, or email interactions.

What are the key skills and qualifications needed to thrive in the Discover Card Customer Service position, and why are they important?

To excel as a Discover Card Customer Service representative, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center systems is often required, and some positions may prefer prior customer service experience. Patience, a positive attitude, and the ability to manage stressful situations help individuals stand out in this customer-focused role. These skills are crucial for providing exceptional support, resolving inquiries efficiently, and ensuring customer satisfaction in a fast-paced call center environment.

What is the highest paying customer service?

In customer service roles, management positions such as Customer Service Manager or Call Center Supervisor tend to have the highest salaries, often exceeding $50,000 annually. Specialized roles like technical support managers or customer experience directors can earn higher wages, especially with relevant experience and certifications.

How much does Discover pay their employees?

Discover Card Customer Service representatives typically earn an average salary ranging from $35,000 to $45,000 per year, depending on experience and location. Entry-level roles may start lower, while experienced agents or those in supervisory positions can earn higher wages. Benefits often include health insurance, paid time off, and opportunities for advancement.

Is Discover Card a good company to work for?

Discover Card customer service roles are generally considered stable with competitive pay and benefits. Employees often cite a positive work environment and opportunities for advancement, though experiences can vary by location and department.
More about Discover Card Customer Service jobs
What cities are hiring for Discover Card Customer Service jobs? Cities with the most Discover Card Customer Service job openings:
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Discover Card Customer Service jobs near you
Infographic showing various Discover Card Customer Service job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Credit Card Customer Service Account Specialist I

Credit Card Customer Service Account Specialist I

JP Morgan Chase

Heathrow, FL

Full-time

Medical, Retirement

Re-posted 17 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 491 frontline employees who took The Breakroom Quiz

58th of 149 rated banks

Job description

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist I in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job responsibilities:

  • Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
  • Utilizes customer service expertise to interpret needs and deliver continuous insights
  • Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
  • Excels both independently and collaboratively, driving team success and achieving goals
  • Follows all regulatory and departmental practices and procedures diligently
  • Takes ownership of each customer interaction while treating them with respect and responding with empathy

 
Required qualifications, capabilities, and skills:
 
  • Communication, information gathering, and decision-making skills
  • Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
  • Ability to manage complex customer interactions using empathy, composure, and sound judgment
  • Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
  • Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
  • Ability to solve problems and effectively present and explain solutions
  • Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
  • Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
  • High school diploma or GED required

 
Preferred qualifications, capabilities, and skills:
 
  • Developing ability to use data to understand issues and opportunities
  • Developing skills in using AI technology for automation and prompt writing
  • Preferred experience supporting multiple CCB Operations functions or lines of business (internal applicants).

 
Work Schedule:
 
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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