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Usps Customer Service Jobs (NOW HIRING)

ECS

Customer Support Specialist IV

Memphis, TN · On-site

As a Customer Service Specialist, your primary focus will be delivering best-class customer support to USPS customers, researching and resolving in-depth disputes, issues and complaints, and ...

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How much do usps customer service jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for usps customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is it hard to get hired by the USPS?

Getting hired as a USPS customer service representative involves meeting basic requirements such as a high school diploma or equivalent, passing a postal exam, and completing a background check. The hiring process can be competitive, but candidates with good communication skills and reliability have a better chance of securing the position.

What's the easiest USPS job to get?

The easiest USPS job to get is often a Mail Carrier position, which typically requires a high school diploma or equivalent and a valid driver's license. These roles usually have less competitive entry requirements compared to clerical or managerial positions and may involve on-the-job training. Entry-level positions like Mail Processing Clerk can also be accessible with minimal experience.

Which job at USPS pays the most?

The highest-paying position at USPS is typically the Postmaster General, who oversees the entire postal service and earns a salary often exceeding six figures. Among regular roles, senior management positions such as district managers or executive roles tend to have the highest salaries, often supplemented with benefits and bonuses.

What does a typical day look like for a USPS Customer Service representative?

A typical day for a USPS Customer Service representative involves assisting customers with mailing packages, processing shipments, selling postal products, and answering questions about services and delivery options. You may also resolve delivery issues, help track packages, handle complaints, and manage transactions via point-of-sale systems. The work environment is fast-paced and highly interactive, requiring constant communication with customers and coordination with other USPS staff. Over time, you can expect to develop comprehensive postal knowledge, improve problem-solving abilities, and potentially advance to supervisory or specialized customer service roles.

What is a USPS Customer Service job?

A USPS Customer Service job involves assisting customers with mailing needs, tracking packages, resolving delivery issues, and answering inquiries about postal services. Representatives may work at post offices, call centers, or online support to ensure efficient and satisfactory customer experiences. Strong communication, problem-solving skills, and knowledge of USPS policies are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Usps Customer Service position, and why are they important?

To thrive as a USPS Customer Service representative, you need strong communication abilities, problem-solving skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with USPS point-of-sale systems, mail tracking tools, and shipping platforms is typically required. Patience, professionalism, and the ability to remain calm under pressure help individuals excel when assisting diverse customers. These skills ensure accurate service delivery, positive customer experiences, and efficient handling of postal inquiries and transactions.

What is the starting pay for a CCA USPS?

The starting pay for a USPS City Carrier Assistant (CCA) is typically around $19 to $20 per hour, depending on location and experience. CCAs are seasonal or part-time employees who perform mail delivery and collection duties, often working flexible hours and gaining experience for potential full-time positions.
More about Usps Customer Service jobs
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Usps Customer Service jobs near you
Infographic showing various Usps Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Care Center Supervisor

Customer Care Center Supervisor

United States Postal Service

Wichita, KS • On-site

Other

Posted 18 days ago

Job description

FUNCTIONAL PURPOSE:


Supervises bargaining unit staff responsible for a wide range of USPS Customer Care Center activities including, but not limited to, standard ,complex, and escalated customer contacts. Collaborates with quality, training support and other Customer CareCenter staff to promote quality contacts and high customer satisfaction.


DUTIES AND RESPONSIBILITIES:



1. Supervises Center activities including, but not limited to: standard, complex, and escalated customer contacts for Tier 1, Tier 2, and Lead Agents.


2. Assigns, monitors and reviews work daily, providing guidance and feedback; ensures schedules and service standards are met. Monitors and documents individual and team performance results.


3. Collaborates with Center supervisors and management to promote first-contact resolution, quality contacts and high customer satisfaction.


4. Coordinates with Agents, Quality Analysts and Training support to facilitate feedback and training, in addition to identifying areas for development; provides training as needed to ensure Agents apply USPS customer service standards on each contact.


5. Reviews unusual or repetitive customer inquiries, complaints or areas of misinformation from Agents; reports findings to appropriate staff for reporting, quality or training improvements.


6. Conducts performance appraisal sessions and identifies opportunities and positive behaviors. Develops and motivates all Agents to deliver quality customer service on every call.


7. Supports the Manager Customer Care Operations with maintaining and enforcing Contact Center policies and procedures.


8. Facilitates compliance with labor contracts for bargaining unit positions.



SUPERVISION:


Manager, Customer Care Operations



REQUIREMENTS:


  1. Ability to use Microsoft Word, PowerPoint and Excel and Postal Service applications.
  2. Ability to use a computer, keyboard and a mouse to retrieve information to respond to customer inquiries and complaints.
  3. Ability to work cooperatively with customers and co-workers and adapt to varying personalities, situations and perform under pressure of the position.
  4. Ability to use written and electronic reference tools, manuals, and the internet/intranet to search and retrieve information on a computer.
  5. Ability to manage the work performance of staff, including evaluating performance against goals, providing technical guidance and feedback, identifying training needs, and establishing individual development plans.
  6. Ability to oversee research for the purpose of developing responses to inquiries, or resolving problems.
  7. Ability to oversee and coordinate the work of others in order to meet service standards and quality goals, including planning, organizing and assigning work activities, and facilitating the flow of work-related information.
  8. Ability to communicate orally sufficient to express ideas or facts clearly and logically when answering questions, giving instructions or explaining Postal products and services.

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