ZipRecruiter

Log In

1

Warehouse Customer Service Representative Jobs (NOW HIRING)

Taylor Logistics Inc

Warehouse CSR

West Chester, OH · On-site

$14.50 - $18.75/hr

Warehouse Customer Service Representative A company's people and culture are the true advantage that can't easily be replicated by its competitors. As a Customer Service Representative with Taylor ...

next page

Showing results 1-20

All JobsWarehouse Customer Service Representative Jobs

Warehouse Customer Service Representative information

See salary details

$10

$18

$26

How much do warehouse customer service representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for warehouse customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Warehouse Customer Service Representative, and why are they important?

To thrive as a Warehouse Customer Service Representative, you need strong organizational skills, attention to detail, and experience with inventory management or logistics, often supported by a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), order processing software, and barcode scanners is typically required. Exceptional communication, problem-solving abilities, and a customer-oriented mindset are valuable soft skills in this role. These skills ensure accurate order fulfillment, efficient operations, and positive customer experiences within a fast-paced warehouse environment.

What is the difference between Warehouse Customer Service Representative vs Warehouse Associate?

AspectWarehouse Customer Service RepresentativeWarehouse Associate
Primary RoleHandles customer inquiries, order processing, and service issuesPerforms physical tasks like picking, packing, and shipping
Required SkillsCustomer service, communication, basic computer skillsPhysical stamina, inventory management, forklift operation (if applicable)
Work EnvironmentOffice and warehouse setting, interacting with customersPrimarily warehouse floor, physical labor
Common CertificationsNone typically required, customer service experience preferredForklift certification, OSHA safety training

While both roles are essential in warehouse operations, the Warehouse Customer Service Representative focuses on customer interactions and order management, whereas the Warehouse Associate handles physical warehouse tasks. Understanding these differences helps job seekers find the right fit based on skills and interests.

How does a Warehouse Customer Service Representative typically interact with other departments within the warehouse environment?

Warehouse Customer Service Representatives frequently collaborate with departments such as inventory control, shipping and receiving, and operations. They act as a liaison between customers and warehouse staff to ensure orders are accurately processed and customer concerns are addressed promptly. This role often involves tracking shipments, resolving discrepancies, and coordinating with team leads to prioritize urgent requests, making strong communication and teamwork skills essential. Regular interaction with various teams helps promote a smooth workflow and high customer satisfaction.

What does a Warehouse Customer Service Representative do?

A Warehouse Customer Service Representative acts as a liaison between customers and the warehouse team. Their primary responsibilities include processing orders, handling customer inquiries or complaints, coordinating shipments, and ensuring that deliveries are accurate and timely. They often use inventory management systems to track orders and work closely with warehouse staff to resolve issues. Excellent communication and problem-solving skills are essential for this role.
More about Warehouse Customer Service Representative jobs
What cities are hiring for Warehouse Customer Service Representative jobs? Cities with the most Warehouse Customer Service Representative job openings:
What states have the most Warehouse Customer Service Representative jobs? States with the most job openings for Warehouse Customer Service Representative jobs include:
What job categories do people searching Warehouse Customer Service Representative jobs look for? The top searched job categories for Warehouse Customer Service Representative jobs are:
Warehouse Customer Service Representative jobs near you
Infographic showing various Warehouse Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Warehouse CSR

Warehouse CSR

Taylor Logistics Inc

West Chester, OH • On-site

$14.50 - $18.75/hr

Full-time

Posted 17 days ago

Taylor Logistics rating

6.6

Company rating: 6.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Description:

Warehouse Customer Service Representative


A company’s people and culture are the true advantage that can’t easily be replicated by its competitors. As a Customer Service Representative with Taylor Warehouse, your role is central to our business and to the operation of a safe, quality 169-year-old business. Your work both facilities our business and keeps the employees in the warehouse moving accurately and effectively.


This position is located in West Chester, OH


Warehouse Customer Service Representative Responsibilities:

  • Process orders using the warehouse computer applications, verifying and validating all customer information before entering the data
  • Negotiates effectively with customers
  • Provide customers with quality and accurate service on each order
  • Responsible for all customer correspondence; responds to customers via telephone, email or written correspondence in a quick and accurate manner
  • Manage hold requests
  • Conduct over, short and damage investigations
  • Work with Inventory/Quality Control Manager and Shift Supervisors to make sure warehouse employees understand customer requirements


Requirements:

Warehouse Customer Service Representative Qualifications:

  • High school diploma or equivalent
  • Good customer service skills; clear speaking voice, good listening skills, ability to clearly communicate with customers, empathy, ability to be persuasive and good follow-up ability
  • Computer literate with proficiency in Microsoft Office products and the ability to learn dedicated warehouse software
  • Ability to calculate figures and amounts
  • Ability to handle multiple competing deadlines at once and make quick decisions



Work Environment/Physical Demands:

This position requires work in a warehouse environment with loud noises and changing/challenging climates (hot/cold based on the season). You must be able to bend, grasp, kneel, stand, walk, and lift up to 50 lbs. Much of the time, this position will be sedentary computer-based work, requiring the ability to use the computer, the phone and sit for long periods of time.


What Taylor Logistics employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom