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Warehouse Customer Service Representative Jobs (NOW HIRING)

New England Oil Co

Warehouse-CSR

Stamford, CT · On-site

The Warehouse Customer Service Representative (Warehouse-CSR) plays a critical role in ensuring seamless communication and coordination between warehouse operations and customers. This position is ...

Acloché LLC

Warehouse Customer Service Rep.

Lewis Center, OH · On-site

$14.75 - $19/hr

Warehouse Customer Service experience. * Ability to remain professional and courteous with customers, vendors, and other departments within the company. Why choose Acloché? At Acloché, we are ...

ODW Logistics

Customer Service Representative

Groveport, OH · On-site

$15.50 - $21/hr

Warehouse Customer Service Representative The Warehouse Customer Service Representative (CSR) handles all administrative duties relating to the receiving, storing, maintaining, shipping and invoicing ...

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How much do warehouse customer service representative jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for warehouse customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a warehouse customer service representative?

To thrive as a Warehouse Customer Service Representative, you need strong organizational skills, attention to detail, and experience with inventory management or logistics, often supported by a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), order processing software, and barcode scanners is typically required. Exceptional communication, problem-solving abilities, and a customer-oriented mindset are valuable soft skills in this role. These skills ensure accurate order fulfillment, efficient operations, and positive customer experiences within a fast-paced warehouse environment.

What is the difference between Warehouse Customer Service Representative vs Warehouse Associate?

AspectWarehouse Customer Service RepresentativeWarehouse Associate
Primary RoleHandles customer inquiries, order processing, and service issuesPerforms physical tasks like picking, packing, and shipping
Required SkillsCustomer service, communication, basic computer skillsPhysical stamina, inventory management, forklift operation (if applicable)
Work EnvironmentOffice and warehouse setting, interacting with customersPrimarily warehouse floor, physical labor
Common CertificationsNone typically required, customer service experience preferredForklift certification, OSHA safety training

While both roles are essential in warehouse operations, the Warehouse Customer Service Representative focuses on customer interactions and order management, whereas the Warehouse Associate handles physical warehouse tasks. Understanding these differences helps job seekers find the right fit based on skills and interests.

How does a warehouse customer service representative typically interact with other departments within the warehouse environment?

Warehouse Customer Service Representatives frequently collaborate with departments such as inventory control, shipping and receiving, and operations. They act as a liaison between customers and warehouse staff to ensure orders are accurately processed and customer concerns are addressed promptly. This role often involves tracking shipments, resolving discrepancies, and coordinating with team leads to prioritize urgent requests, making strong communication and teamwork skills essential. Regular interaction with various teams helps promote a smooth workflow and high customer satisfaction.

What does a warehouse customer service representative do?

A Warehouse Customer Service Representative acts as a liaison between customers and the warehouse team. Their primary responsibilities include processing orders, handling customer inquiries or complaints, coordinating shipments, and ensuring that deliveries are accurate and timely. They often use inventory management systems to track orders and work closely with warehouse staff to resolve issues. Excellent communication and problem-solving skills are essential for this role.
More about Warehouse Customer Service Representative jobs
What cities are hiring for Warehouse Customer Service Representative jobs? Cities with the most Warehouse Customer Service Representative job openings:
What states have the most Warehouse Customer Service Representative jobs? States with the most job openings for Warehouse Customer Service Representative jobs include:
What job categories do people searching Warehouse Customer Service Representative jobs look for? The top searched job categories for Warehouse Customer Service Representative jobs are:
Warehouse Customer Service Representative jobs near you
Infographic showing various Warehouse Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Warehouse-CSR

New England Oil Co

Stamford, CT • On-site

Full-time

Re-posted 6 days ago

Job description

About the Role:

The Warehouse Customer Service Representative (Warehouse-CSR) plays a critical role in ensuring seamless communication and coordination between warehouse operations and customers. This position is responsible for managing customer inquiries, processing orders, and resolving issues related to inventory and shipments. The Warehouse-CSR acts as a liaison to facilitate timely and accurate delivery of products while maintaining high levels of customer satisfaction. This role requires a strong understanding of warehouse logistics, inventory management, and customer service principles to effectively support both internal teams and external clients. Ultimately, the Warehouse-CSR contributes to the overall efficiency and reputation of the supply chain by ensuring that customer needs are met promptly and professionally.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Proven experience in customer service or warehouse operations.
  • Basic computer skills, including proficiency with Microsoft Office and inventory management software.
  • Strong communication skills, both verbal and written.
  • Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

  • Associate degree or higher in business, logistics, or related field.
  • Experience with warehouse management systems (WMS) and order processing software.
  • Familiarity with supply chain and inventory control principles.
  • Bilingual abilities, especially in Spanish, to support diverse customer base.
  • Demonstrated problem-solving skills and conflict resolution experience.

Responsibilities:

  • Respond promptly and professionally to customer inquiries regarding order status, product availability, and shipment details.
  • Coordinate with warehouse staff to track inventory levels, process orders, and schedule shipments accurately.
  • Resolve customer complaints and issues by investigating problems and providing appropriate solutions or escalating when necessary.
  • Maintain accurate records of customer interactions, orders, and inventory adjustments using warehouse management systems.
  • Collaborate with logistics, sales, and warehouse teams to ensure smooth order fulfillment and timely delivery.

Skills:

The required skills enable the Warehouse-CSR to efficiently handle customer inquiries and coordinate with warehouse teams to ensure accurate order processing and timely delivery. Strong communication skills are essential for clearly conveying information and resolving issues with customers and internal stakeholders. Proficiency in computer and inventory management systems allows the representative to maintain accurate records and track shipments effectively. Preferred skills such as knowledge of supply chain principles and bilingual communication enhance the ability to serve a broader customer base and improve operational efficiency. Together, these skills support the daily responsibilities of managing customer relationships and facilitating smooth warehouse operations.