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Warehouse Customer Service Representative Jobs (NOW HIRING)

B.I.G. Logistics

CSR

Irving, TX

$17.50/hr

The role of the Warehouse CSR is to work hands on with warehouse management and clients with the day-to-day operations of the warehouse facilities for their assigned account or accounts. Responsible ...

Crown Equipment

Parts Customer Care Rep

Des Moines, IA · On-site

$15.50 - $21.25/hr

Parts Customer Care Rep Location: Des Moines, IA, US, 50313 Company Description: Crown Equipment ... solutions, warehouse products and support services to meet their needs anytime, anywhere. Job ...

ShipMonk

Customer Service Representative

Las Vegas, NV

$15.25 - $20.75/hr

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management ... They work closely with the accounts, our warehouse management, and staff, and developers to ensure ...

ShipMonk

Customer Service Representative

Las Vegas, NV · On-site

$15.25 - $20.75/hr

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management ... They work closely with the accounts, our warehouse management, and staff, and developers to ensure ...

Equnited

Customer Service Rep

Elkhart, IN · On-site

$15.50 - $21/hr

Customer Service Rep Customer Service Rep is the liaison between Customer and the company. They provide support to our warehouse and third-party logistics operation. Requirements: * Warehousing ...

The Dupuy Group

Customer Service Representative

Houston, TX

$14.75 - $20/hr

The Dupuy Group is looking to hire a Customer Service Representative for the Houston office. The ... Coordinating weekly schedules with warehouse, trucking, and office * Work within a system to create ...

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All JobsWarehouse Customer Service Representative Jobs

Warehouse Customer Service Representative information

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$10

$18

$26

How much do warehouse customer service representative jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for warehouse customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Warehouse Customer Service Representative, and why are they important?

To thrive as a Warehouse Customer Service Representative, you need strong organizational skills, attention to detail, and experience with inventory management or logistics, often supported by a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), order processing software, and barcode scanners is typically required. Exceptional communication, problem-solving abilities, and a customer-oriented mindset are valuable soft skills in this role. These skills ensure accurate order fulfillment, efficient operations, and positive customer experiences within a fast-paced warehouse environment.

What is the difference between Warehouse Customer Service Representative vs Warehouse Associate?

AspectWarehouse Customer Service RepresentativeWarehouse Associate
Primary RoleHandles customer inquiries, order processing, and service issuesPerforms physical tasks like picking, packing, and shipping
Required SkillsCustomer service, communication, basic computer skillsPhysical stamina, inventory management, forklift operation (if applicable)
Work EnvironmentOffice and warehouse setting, interacting with customersPrimarily warehouse floor, physical labor
Common CertificationsNone typically required, customer service experience preferredForklift certification, OSHA safety training

While both roles are essential in warehouse operations, the Warehouse Customer Service Representative focuses on customer interactions and order management, whereas the Warehouse Associate handles physical warehouse tasks. Understanding these differences helps job seekers find the right fit based on skills and interests.

How does a Warehouse Customer Service Representative typically interact with other departments within the warehouse environment?

Warehouse Customer Service Representatives frequently collaborate with departments such as inventory control, shipping and receiving, and operations. They act as a liaison between customers and warehouse staff to ensure orders are accurately processed and customer concerns are addressed promptly. This role often involves tracking shipments, resolving discrepancies, and coordinating with team leads to prioritize urgent requests, making strong communication and teamwork skills essential. Regular interaction with various teams helps promote a smooth workflow and high customer satisfaction.

What does a Warehouse Customer Service Representative do?

A Warehouse Customer Service Representative acts as a liaison between customers and the warehouse team. Their primary responsibilities include processing orders, handling customer inquiries or complaints, coordinating shipments, and ensuring that deliveries are accurate and timely. They often use inventory management systems to track orders and work closely with warehouse staff to resolve issues. Excellent communication and problem-solving skills are essential for this role.
More about Warehouse Customer Service Representative jobs
What cities are hiring for Warehouse Customer Service Representative jobs? Cities with the most Warehouse Customer Service Representative job openings:
What states have the most Warehouse Customer Service Representative jobs? States with the most job openings for Warehouse Customer Service Representative jobs include:
What job categories do people searching Warehouse Customer Service Representative jobs look for? The top searched job categories for Warehouse Customer Service Representative jobs are:
Warehouse Customer Service Representative jobs near you
Infographic showing various Warehouse Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

CSR

B.I.G. Logistics

Irving, TX

$17.50/hr

Full-time

Posted 19 days ago

Job description

The role of the Warehouse CSR is to work hands on with warehouse management and clients with the day-to-day operations of the warehouse facilities for their assigned account or accounts. Responsible to report all discrepancies and need for action to the Office Supervisor, Warehouse Supervisor and Manager. To adhere and enforce best business practices according to B.I.G Logistics QMS.

Job Duties:

  • Track and account for all incoming receipts and orders for your assigned account or accounts
  • Confirm proper and timely delivery of products
  • Assist warehouse management in creating systematic reports needed for various inventory
  • counts
  • Monitor and order supplies thru Office Supervisor as needed for station
  • Maintain immediate office work area, ensuring equipment is serviced when needed and a
  • maintain a clean and tidy workspace
  • Maintain shipping documentation, manifests, and receipts; enter relevant data into WMS and
  • custom reports as required by clients
  • Ensure that shipment materials match packing lists before dispatching orders
  • Assist in the training process of new office and warehouse staff
  • Assist Warehouse management to ensure proper transport, packaging, and placement of
  • products
  • Assist Warehouse management to motivate and lead warehouse staff to effectively carry out
  • given tasks
  • Abide by and enforce facility rules and state laws and regulations
  • Assist warehouse management to improve warehouse work processes through strategic planning
  • to create a more efficient fulfillment system
  • Moves inventory by scheduling materials to be moved to and from warehouses, coordinating
  • inventory transfers as required by client or clients.
  • Assist Warehouse Management in maintaining storage areas by keeping WMS up to date with
  • accurate locations, adhering to storage design principles and recommending improvements.
  • If Last Person in Facility secures warehouse by turning alarms on.
  • Updates job knowledge by participating in educational opportunities; reading technical
  • publications.
  • Accomplishes warehouse and organization mission by completing related results as needed.
  • Provide exceptional customer service by addressing inquiries, resolving issues, and assisting
  • customers with their orders via phone, email, and in-person interactions.
  • Identify and resolve customer complaints or concerns in a professional and efficient manner,
  • escalating issues when necessary.

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