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Outbound Customer Service Rep Jobs (NOW HIRING)

SWBC

Outbound Customer Service Representative

$15.25 - $20.50/hr

Your representation will directly contribute toward SWBC's Mission to provide excellent customer service. Essential duties include the following: * Resolves inbound and makes outbound service calls ...

Flotilla Partners

Outbound CSR Service Scheduler

Sanford, FL · On-site

$13.50 - $18/hr

We are hiring Outbound Customer Service Schedulers to join our growing Service Department. This is ... Call center reps who want more earning potential * Sales-minded individuals who thrive in a ...

Flotilla Partners

Outbound CSR Service Scheduler

Sanford, FL · On-site

$13.50 - $18/hr

We are hiring Outbound Customer Service Schedulers to join our growing Service Department. This is ... Call center reps who want more earning potential * Sales-minded individuals who thrive in a ...

Flotilla Partners

Outbound CSR Service Scheduler

Sanford, FL · On-site

$13 - $17.25/hr

We are hiring Outbound Customer Service Schedulers to join our growing Service Department. This is ... Call center reps who want more earning potential * Sales-minded individuals who thrive in a ...

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Outbound Customer Service Rep information

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How much do outbound customer service rep jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for outbound customer service rep in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Outbound Customer Service Rep vs Inbound Customer Service Rep?

AspectOutbound Customer Service RepInbound Customer Service Rep
Primary RoleProactively contacts customers to promote products, resolve issues, or gather feedbackResponds to incoming customer inquiries, provides support, and resolves issues
Work EnvironmentTypically telecommuting or call centers, often with sales targetsCall centers, customer support centers, or help desks
Required SkillsCommunication, persuasion, product knowledgeActive listening, problem-solving, product knowledge
Common Industry UsageSales, telemarketing, customer retentionCustomer support, technical support, service inquiries

While both roles involve customer communication, Outbound Customer Service Reps focus on reaching out proactively to customers, often with sales or retention goals. In contrast, Inbound Customer Service Reps primarily handle incoming inquiries and support requests. Understanding these differences helps job seekers identify the right role based on their skills and career interests.

More about Outbound Customer Service Rep jobs
What job categories do people searching Outbound Customer Service Rep jobs look for? The top searched job categories for Outbound Customer Service Rep jobs are:
Outbound Customer Service Representative

Outbound Customer Service Representative

XpressRun

Honolulu, HI • On-site

$14.75 - $19.75/hr

Other

Posted 10 days ago

Job description

Outbound Customer Service Representative

The Outbound Customer Service Representative (CSR) is responsible for coordinating and executing outbound freight shipments for Xpress Trucking customers, with a primary focus on Eastbound Mainland, Guam, and Inter-Island (Neighbor Island) freight movements. This role serves as a key communication link between customers, warehouse operations, dispatch, carriers, and internal billing teams to ensure freight is processed accurately, shipped on time, and supported with complete documentation from pickup through final delivery.

The Outbound CSR is expected to deliver a high level of customer service while maintaining strong attention to detail, ensuring proper shipment setup, documentation accuracy, compliance, and timely issue resolution.

Responsibilities:

  • Serve as the primary outbound CSR point-of-contact for assigned customer accounts and outbound freight activity.
  • Coordinate outbound freight shipments from start to finish, including Eastbound Mainland, Guam, and Inter-Island (Neighbor Island) movements.
  • Receive shipment requests and verify all shipping details including: Shipper /consignee information, Commodity description, Piece count, weight, and dimensions, Service level requirements (standard, expedited, cold chain, etc.), Required documentation and special handling instructions.
  • Create and manage outbound shipment files and ensure freight is properly set up for movement.
  • Communicate shipping cutoffs, sailing schedules, and expected transit times to customers.
  • Coordinate with warehouse and dock teams to ensure outbound freight is: Received and verified accurately, Properly labeled and staged for outbound loading, Loaded according to carrier requirements and safety standards.
  • Prepare, review, and distribute required outbound shipping documentation as applicable, including: Bills of Lading (BOL), Booking confirmations and carrier paperwork, Manifests and supporting documents, Delivery receipts and shipping confirmations, Proof of Delivery (POD) documentation when available.
  • Maintain a high level of professionalism and urgency in all customer communication via phone and email.

Communication & Cross-Department Coordination:

  • Work closely with: Warehouse staff and leads, Inter-island operations group, Billing and accounting teams, Management and customer stakeholders.
  • Escalate issues quickly when service is at risk (missed cutoff, capacity issues, documentation errors, damaged freight, etc.).
  • Participate in daily operational communication and contribute to improving workflow efficiency

Qualifications:

  • High school diploma or GED required (college coursework preferred).
  • 3+ years of experience in logistics, air freight, or transportation operations
  • Strong computer skills and ability to learn TMS systems quickly.
  • Excellent written and verbal communication skills.
  • Strong attention to detail, accuracy, and organization.
  • Ability to prioritize tasks and work under deadline pressure.

Physical Demands:

This position is primarily sedentary and requires the ability to perform clerical and administrative duties. The employee must be able to sit for extended periods of time, use a computer and telephone equipment for sustained periods, and perform repetitive hand and wrist motions (typing, data entry). The employee may occasionally be required to stand, walk, bend, reach, and lift or move office materials up to 10 pounds. Specific vision abilities required include close vision and the ability to adjust focus.

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