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Outbound Customer Service Rep Jobs (NOW HIRING)

Flotilla Partners

Outbound CSR Service Scheduler

Sanford, FL · On-site

$13.50 - $18/hr

We are hiring Outbound Customer Service Schedulers to join our growing Service Department. This is ... Call center reps who want more earning potential * Sales-minded individuals who thrive in a ...

Flotilla Partners

Outbound CSR Service Scheduler

Sanford, FL · On-site

$13.50 - $18/hr

We are hiring Outbound Customer Service Schedulers to join our growing Service Department. This is ... Call center reps who want more earning potential * Sales-minded individuals who thrive in a ...

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Outbound Customer Service Rep information

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How much do outbound customer service rep jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for outbound customer service rep in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Outbound Customer Service Rep vs Inbound Customer Service Rep?

AspectOutbound Customer Service RepInbound Customer Service Rep
Primary RoleProactively contacts customers to promote products, resolve issues, or gather feedbackResponds to incoming customer inquiries, provides support, and resolves issues
Work EnvironmentTypically telecommuting or call centers, often with sales targetsCall centers, customer support centers, or help desks
Required SkillsCommunication, persuasion, product knowledgeActive listening, problem-solving, product knowledge
Common Industry UsageSales, telemarketing, customer retentionCustomer support, technical support, service inquiries

While both roles involve customer communication, Outbound Customer Service Reps focus on reaching out proactively to customers, often with sales or retention goals. In contrast, Inbound Customer Service Reps primarily handle incoming inquiries and support requests. Understanding these differences helps job seekers identify the right role based on their skills and career interests.

What is the role of an outbound customer service representative?

An outbound customer service representative contacts customers proactively to follow up on products or services, resolve issues, or promote new offerings. They use communication skills, often through phone or email, and may utilize customer relationship management (CRM) tools to document interactions and improve customer satisfaction.

What is an outbound customer service representative?

An outbound customer service representative is a professional who contacts customers proactively to provide support, follow up on issues, or promote products and services. They often use phone, email, or chat tools and require good communication skills and customer service training. Their goal is to enhance customer satisfaction and support sales efforts.
More about Outbound Customer Service Rep jobs
What job categories do people searching Outbound Customer Service Rep jobs look for? The top searched job categories for Outbound Customer Service Rep jobs are:
Infographic showing various Outbound Customer Service Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,096 per year, or $18.3 per hour.

Outbound Customer Service Representative

Vitavet Labs Inc

Westlake Village, CA • On-site

$16.90/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

This is an in-office (not remote) position in our Westlake Village, CA facility.  The schedule is Mon-Fri (no nights, and no weekends).

We are a growing pet nutrition company looking for a full-time Outbound Customer Service Representative to join our Direct-to-Consumer team. 
We provide training so whether you are experienced or new to the workforce, you can succeed with us!  Our ideal candidate is looking for a long-term stable position, is technically savvy, loves animals, and has an interest in health and wellness or nutrition.
In this role, you will make outbound calls to existing customers, ABSOLUTELY NO COLD CALLING.  Your primary focus will be calling to get updated information for existing customers to ensure they continue ordering with us.
There will also be potential to learn to upsell, and cross-sell from our product portfolio, with a potential career path to Customer Service Representative and/or Account Executive. 
Duties/Responsibilities

  • Communicate via outbound phone calls, as well as email.
  • Follow approved scripts on outbound calls to ensure proper expectations have been set and all compliance needs have been met.
  • Use provided rebuttals to overcome objections.
  • Address customer questions and concerns regarding their order while also managing account information.
Required Skills/Abilities

  • Excellent communication and interpersonal skills with a friendly and confident phone manner.
  • Ability to quickly learn about our products and services and efficiently communicate their features and benefits to customers.
  • Computer literate and willingness to learn.
  • Bilingual a plus.
Salary: $16.90 per hour plus bonus.
Monday-Friday in office position.  Full Time preferred.