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Outbound Customer Service Rep Jobs (NOW HIRING)

WESBANCO

Customer Service Representative

Wauseon, OH · On-site

$15 - $20.50/hr

The Customer Service Representative (CSR) is charged with accepting and accurately processing ... Complete outbound customer calls as needed to support the sales and service needs of the Banking ...

Datamark, Inc.

Customer Service Representative I

El Paso, TX

$14.50 - $19.75/hr

Join Our Team as a Customer Service Representative at DATAMARK, Inc. We're looking for a Customer ... You'll handle inbound and outbound calls and emails, document customer interactions accurately, and ...

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Outbound Customer Service Rep information

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$18

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How much do outbound customer service rep jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for outbound customer service rep in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Outbound Customer Service Rep vs Inbound Customer Service Rep?

AspectOutbound Customer Service RepInbound Customer Service Rep
Primary RoleProactively contacts customers to promote products, resolve issues, or gather feedbackResponds to incoming customer inquiries, provides support, and resolves issues
Work EnvironmentTypically telecommuting or call centers, often with sales targetsCall centers, customer support centers, or help desks
Required SkillsCommunication, persuasion, product knowledgeActive listening, problem-solving, product knowledge
Common Industry UsageSales, telemarketing, customer retentionCustomer support, technical support, service inquiries

While both roles involve customer communication, Outbound Customer Service Reps focus on reaching out proactively to customers, often with sales or retention goals. In contrast, Inbound Customer Service Reps primarily handle incoming inquiries and support requests. Understanding these differences helps job seekers identify the right role based on their skills and career interests.

More about Outbound Customer Service Rep jobs
What job categories do people searching Outbound Customer Service Rep jobs look for? The top searched job categories for Outbound Customer Service Rep jobs are:
Outbound Customer Service Agent - Flow Automotive Companies

Outbound Customer Service Agent - Flow Automotive Companies

Flow Automotive Companies

Winston Salem, NC • On-site

$13.75 - $18.50/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 10 days ago

Flow Automotive rating

6.7

Company rating: 6.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

46th of 143 rated car dealerships

Job description

The automotive industry is transforming and Flow Automotive is leading the charge. Our Customer Relationship Center (CRC) is at the forefront of digital automotive retail, supporting 54 dealerships and 26 brands across North Carolina and Virginia. From our state-of-the-art facility in downtown Winston-Salem, our team handles sales inquiries and service appointment scheduling with the highest level of professionalism and care.


We’re hiring Automotive Outbound Customer Service Agents to connect with customers via phone, email, chat, and text. Whether you're coming from hospitality, retail, tech support, call centers, or another customer-facing field, our comprehensive paid training will set you up for success.


What You'll Do:

  • Provide exceptional customer service across multiple communication channels (inbound/outbound calls, chat, text, email)
  • Call Flow customers to update them on current recalls, retention offers, and service repair contract options
  • Set high-quality appointments for service visits
  • Use CRM and telephony systems to call and text customers 
  • Collaborate with dealership staff, brand partners, and marketing teams to support lead generation and conversion
  • Meet daily/weekly/monthly performance targets
  • Work on-site in our office (not a hybrid or remote position)


Who We're Looking For:

  • A positive, goal-oriented work ethic with a desire to grow earnings through performance
  • Ability to think critically and match products or services to customer needs
  • Team player with a professional presence and proactive attitude
  • No automotive experience required – we train for success!


Why Join Flow Automotive?

  • Be part of a company that values innovation, community, and growth
  • Join a high-performance team in an industry-leading Business Development Center
  • Opportunity for career growth, leadership development, and internal promotions


Flow provides competitive earning opportunities and a comprehensive benefits plan including:


Medical, dental, and life insurance (including dependent coverage)

  • Paid time off
  • Paid volunteer time
  • State of the art fitness facility on site
  • 401(k) Retirement Plan and Financial Wellness Program
  • Thrive@Flow Wellness Program with on-site nurse
  • Employee pricing for automotive service and vehicle purchases
  • Scholarship program for children of employees


Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Pre-employment drug screening is required.

Keywords to Help You Find This Job:
Automotive customer service | Business Development Center (BDC) Agent | Call Center Agent | Sales Development Representative | Inbound/Outbound Sales | Online Car Sales | Automotive CRM | Entry-Level Sales | Appointment Setter | Personal Shopper | Customer Support | Digital Concierge | Car Dealership Jobs | Service Scheduler | Remote-Friendly Sales (if applicable) | Hospitality | Military Experience | Winston-Salem Jobs | Triad NC Jobs

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