ZipRecruiter

Log In

1

Outbound Customer Service Rep Jobs (NOW HIRING)

Robert Half

Customer Service Representative

Syracuse, NY · On-site

$19 - $20/hr

We are looking for a Customer Service Representative to support a manufacturing organization in ... Handle inbound and outbound customer communications to provide updates, clarify order information ...

Concordia Publishing House

Lead Customer Service Representative - St. Louis, MO Concordia Publishing House (CPH) - A Lutheran ... Deliver and model excellent inbound and outbound customer service, exemplifying CPH's standards for ...

New

previous page

Showing results 41-60

All JobsOutbound Customer Service Rep Jobs

Outbound Customer Service Rep information

See salary details

$10

$18

$26

How much do outbound customer service rep jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for outbound customer service rep in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Outbound Customer Service Rep vs Inbound Customer Service Rep?

AspectOutbound Customer Service RepInbound Customer Service Rep
Primary RoleProactively contacts customers to promote products, resolve issues, or gather feedbackResponds to incoming customer inquiries, provides support, and resolves issues
Work EnvironmentTypically telecommuting or call centers, often with sales targetsCall centers, customer support centers, or help desks
Required SkillsCommunication, persuasion, product knowledgeActive listening, problem-solving, product knowledge
Common Industry UsageSales, telemarketing, customer retentionCustomer support, technical support, service inquiries

While both roles involve customer communication, Outbound Customer Service Reps focus on reaching out proactively to customers, often with sales or retention goals. In contrast, Inbound Customer Service Reps primarily handle incoming inquiries and support requests. Understanding these differences helps job seekers identify the right role based on their skills and career interests.

What is the role of an outbound customer service representative?

An outbound customer service representative contacts customers proactively to follow up on products or services, resolve issues, or promote new offerings. They use communication skills, often through phone or email, and may utilize customer relationship management (CRM) tools to document interactions and improve customer satisfaction.

What is an outbound customer service representative?

An outbound customer service representative is a professional who contacts customers proactively to provide support, follow up on issues, or promote products and services. They often use phone, email, or chat tools and require good communication skills and customer service training. Their goal is to enhance customer satisfaction and support sales efforts.
More about Outbound Customer Service Rep jobs
What job categories do people searching Outbound Customer Service Rep jobs look for? The top searched job categories for Outbound Customer Service Rep jobs are:
Infographic showing various Outbound Customer Service Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,096 per year, or $18.3 per hour.

Customer Service Representative

Cornerstone Church Inc

San Antonio, TX • On-site

$14.50 - $19.75/hr

Other

Posted 7 days ago

Job description

We are a faith-based organization on mission to take all the Gospel to all the world and every generation-helping people discover the difference that Christ can make in their lives. As a Customer Service Representative (CSR), you will be part of a purpose-driven team that brings this mission to life by serving others with compassion, professionalism, and grace.
If you're passionate about serving others and want to be part of a ministry committed to changing lives through the love of Christ, we invite you to apply today.
Job Summary
The Customer Service Representative (CSR) serves as the frontline ambassador of our organization, providing exceptional support to community members by responding to inquiries, resolving concerns, and ensuring a welcoming and uplifting experience. The CSR plays a crucial role in building positive relationships, offering timely and compassionate assistance while upholding the mission, values, and commitment to service of our ministry.
Key Responsibilities

  • Serve as the first point of contact, responding promptly to inquiries via phone, email, chat, or in-person interactions.
  • Greet and welcome community members with warmth, professionalism, and respect, ensuring a positive experience.
  • Communicate effectively through inbound and outbound channels, addressing concerns with empathy and aligning responses with the organization's mission and policies.
  • Assist with email responses, database management, and customer service correspondence to maintain accurate records and efficient communication.
  • Investigate and resolve issues by gathering relevant information and collaborating with appropriate departments to find solutions.
  • Provide timely follow-ups to ensure concerns are resolved effectively and to the satisfaction of the community member.
  • Maintain a thorough understanding of organizational programs, services, events, and policies to provide accurate and helpful information.
  • Stay informed about updates to programs and available resources to better assist community members.
  • Accurately document customer interactions and transactions in the organization's management system.
  • Process applications, service requests, and program registrations with efficiency and attention to detail.
  • Work collaboratively with colleagues and other departments to enhance the overall customer experience.
  • Share insights from community feedback to support continuous improvement in services and programs.
  • Assist with special events, outreach initiatives, and organizational projects as needed.
  • Perform additional duties as needed to support the ministry and its objectives.
Education and Experience
  • High school diploma, general education degree (GED), or equivalent required.
  • Minimum of 1 year of customer service experience in a fast-paced environment.
  • Experience handling both inbound and outbound customer interactions professionally and effectively.
Skills and Abilities
  • Strong attention to detail, with the ability to interpret data, organize information, and maintain accurate records.
  • Excellent active listening and problem-solving skills, with the ability to connect with people from diverse backgrounds.
  • Proficiency in customer relationship management (CRM) systems, Microsoft Office Suite (Word, Excel, Outlook), and other office applications.
  • Ability to handle sensitive situations with compassion, discretion, and professionalism.
  • Strong organizational skills with the ability to multitask, prioritize, and work independently.

Commitment
All employees must demonstrate a personal commitment to the Christian faith and support for Israel, aligning with GEI's mission and values. Each team member is expected to exhibit dedication to the organization's vision and a passion for contributing to its success and impact.
Schedule
Sunday - Thursday, 8:30 a.m. - 5:00 p.m.
Schedule may vary according to business and ministry needs.
This job description is intended to outline the general nature and level of work performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Responsibilities, duties, and skills may change or be adjusted as needed to meet the evolving needs of the ministry.
Department: Customer Service
Supervisor: Marketing Manager
FLSA Status: Non-exempt

Apply