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Outbound Customer Service Rep Jobs (NOW HIRING)

Aptino Inc

Customer Service Representative

Apex, NC · Hybrid

$12.25 - $16.75/hr

Customer Service Representative ???? Cary, NC 27513 ???? Contract: 6 Months ???? Hybrid Role After ... Handle inbound and outbound customer calls related to prescription status, medication deliveries ...

New

Aptino Inc

Customer Service Representative

Raleigh, NC · Hybrid

$15.50 - $21.25/hr

Customer Service Representative ???? Cary, NC 27513 ???? Contract: 6 Months ???? Hybrid Role After ... Handle inbound and outbound customer calls related to prescription status, medication deliveries ...

New

Datamark, Inc.

Customer Service Representative I

El Paso, TX · On-site

$14.50 - $19.75/hr

Join Our Team as a Customer Service Representative at DATAMARK, Inc. We're looking for a Customer ... You'll handle inbound and outbound calls and emails, document customer interactions accurately, and ...

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How much do outbound customer service rep jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for outbound customer service rep in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Outbound Customer Service Rep vs Inbound Customer Service Rep?

AspectOutbound Customer Service RepInbound Customer Service Rep
Primary RoleProactively contacts customers to promote products, resolve issues, or gather feedbackResponds to incoming customer inquiries, provides support, and resolves issues
Work EnvironmentTypically telecommuting or call centers, often with sales targetsCall centers, customer support centers, or help desks
Required SkillsCommunication, persuasion, product knowledgeActive listening, problem-solving, product knowledge
Common Industry UsageSales, telemarketing, customer retentionCustomer support, technical support, service inquiries

While both roles involve customer communication, Outbound Customer Service Reps focus on reaching out proactively to customers, often with sales or retention goals. In contrast, Inbound Customer Service Reps primarily handle incoming inquiries and support requests. Understanding these differences helps job seekers identify the right role based on their skills and career interests.

More about Outbound Customer Service Rep jobs
What job categories do people searching Outbound Customer Service Rep jobs look for? The top searched job categories for Outbound Customer Service Rep jobs are:
Infographic showing various Outbound Customer Service Rep job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,096 per year, or $18.3 per hour.
Customer Service Rep (CRL)

Customer Service Rep (CRL)

Oldcastle BuildingEnvelope

Elgin, IL • On-site

$15.75 - $21.50/hr

Other

Posted 8 days ago

Oldcastle BuildingEnvelope rating

7.3

Company rating: 7.3 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

268th of 515 rated manufacturers

Job description

What You'll Will Get To Do

The Customer Service Representative - Distribution Center is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.

Job Responsibilities

  • Manage inbound and outbound customer communication through phone, email, and chat platforms.
  • Process customer orders, order updates, delivery inquiries, and service requests.
  • Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
  • Monitor customer orders from entry through fulfillment and delivery completion.
  • Resolve customer concerns and escalate complex issues as appropriate.

Qualification Requirements

  • High school diploma or equivalent required; associate or bachelor's degree preferred
  • 2+ years of customer service, call center, logistics, or distribution support experience
  • Strong written and verbal communication skills
  • Experience managing phone and email customer interactions
  • Strong organizational and multitasking abilities
  • Proficiency with Microsoft Office applications
  • Ability to work in a fast-paced operational environment
  • SAP or ERP system experience
  • Manufacturing, distribution, logistics, or supply chain industry experience
  • Experience supporting multi-location operations

What Oldcastle BuildingEnvelope employees say

Pay

Benefits

Hours and flexibility

Workplace

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