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3Pl Csr Jobs (NOW HIRING)

C&A MARKETING INC

3PL Customer Service Rep

Dunmore, PA

$16 - $18/hr

Job Summary The Customer Service Representative (CSR) supports daily customer service and logistics operations for third-party logistics (3PL) clients. This role serves as the primary point of ...

First Staffing Group

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Customer Service Representative (Warehouse)

Commerce, CA · On-site

$20 - $23/hr

Customer Service Representative Location: On-site (Rancho, Carson, or Commerce facilities ... 3PL, logistics, warehousing, fulfillment, retail, or distribution environments. • Experience ...

Kane is able

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

... 3PL warehousing space across 16 U.S. distribution center locations. The company remains family ... We are seeking a skilled customer service representative to work in our warehouse. The successful ...

ShipMonk

Customer Service Representative

Las Vegas, NV

$15.50 - $21/hr

Customer Service Representative Las Vegas, Nevada, United States ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned ...

ShipMonk

Customer Service Representative

Las Vegas, NV

$15.25 - $20.75/hr

About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants . We provide cutting ... Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management ...

ShipMonk

Customer Service Representative

Las Vegas, NV · On-site

$15.25 - $20.75/hr

About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants . We provide cutting ... Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management ...

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How much do 3pl csr jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for 3pl csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between 3PL Csr vs Warehouse Associate?

Aspect3PL CsrWarehouse Associate
CredentialsCustomer service skills, logistics knowledgeHigh school diploma or equivalent, physical ability
Work EnvironmentCustomer interaction, office and warehouse settingsPrimarily warehouse, physical tasks
Industry UsageLogistics, supply chain, third-party logistics providersWarehousing, distribution centers

The 3PL Csr focuses on customer service and communication within logistics companies, handling client inquiries and coordinating shipments. In contrast, a Warehouse Associate primarily performs physical tasks like inventory management and order fulfillment. While both roles are essential in logistics, the 3PL Csr emphasizes customer interaction, whereas the Warehouse Associate concentrates on warehouse operations.

What are some common challenges faced by a 3PL Customer Service Representative (CSR), and how can they be managed effectively?

A common challenge for a 3PL CSR is managing high volumes of client inquiries while ensuring accurate and timely communication between warehouses, carriers, and customers. Balancing multiple priorities—such as shipment tracking, issue resolution, and meeting service level agreements—requires strong organizational skills and attention to detail. Collaborating closely with logistics teams and leveraging technology platforms can help streamline workflows and improve response times. Proactively setting clear expectations with clients and staying adaptable in a fast-paced environment also contribute to success in this role.

What is a 3PL CSR?

A 3PL CSR, or Third-Party Logistics Customer Service Representative, is a professional who acts as the main point of contact between clients and a third-party logistics company. Their primary responsibility is to manage customer accounts, coordinate shipments, resolve issues, and ensure that all logistics operations run smoothly according to client needs. They play a crucial role in maintaining client satisfaction by communicating effectively, handling inquiries, and troubleshooting any problems that arise during the shipping or warehousing process.

What are the key skills and qualifications needed to thrive as a 3PL Customer Service Representative (CSR), and why are they important?

To thrive as a 3PL Customer Service Representative, you need strong knowledge of logistics operations, order fulfillment processes, and customer service principles, typically supported by experience in supply chain or warehouse environments. Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and proficiency in Microsoft Office are commonly required. Excellent communication, problem-solving abilities, and attention to detail help you effectively address client needs and resolve issues promptly. These skills ensure efficient logistics operations, high customer satisfaction, and the smooth handling of supply chain challenges.
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3Pl Csr jobs near you
Infographic showing various 3Pl Csr job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 79% Full Time, 16% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
3PL Customer Service Rep

3PL Customer Service Rep

C&A MARKETING INC

Dunmore, PA

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

3 PL Customer Service Representative (CSR)
Location: Dunmore, PA
Department: Warehouse Operations / Logistics Coordination

About C+A Global

C+A Global (also known as C & A Marketing, Inc.) is a privately held global manufacturer, distributor, brand builder, and online retailer of consumer products and electronics headquartered in Edison.

We bring innovative and desirable products to market across a wide range of categories including electronics, lifestyle, recreation, home, kids, and pet products.

We’re Looking for People with Entrepreneurial Spirit

Working at C+A Global means being part of a team that values ambition, passion, and entrepreneurial drive. Our employees are our most valuable asset, and our success is built on their commitment to excellence. We are dedicated to success — yours and ours.

Job Summary

The Customer Service Representative (CSR) supports daily customer service and logistics operations for third-party logistics (3PL) clients. This role serves as the primary point of contact for order inquiries, shipment tracking, billing and dispute resolution, inventory concerns, and service escalations. The CSR ensures accurate, timely order fulfillment while maintaining a high level of client satisfaction.

Key Responsibilities
  • Act as the primary point of contact for assigned 3PL accounts via phone, email, and client portals
  • Manage and route outbound orders in accordance with customer-specific routing guides and carrier requirements
  • Interpret and apply routing guide instructions to ensure compliance with retailer and distributor standards (e.g., delivery windows, labeling, packaging)
  • Coordinate shipments by scheduling pickups and working with third-party logistics providers and freight carriers
  • Monitor daily order activity to ensure timely and accurate fulfillment across all channels
  • Proactively communicate order delays, shipment issues, and routing conflicts to customer service teams and channel managers
  • Maintain accurate and up-to-date shipment data within ERP and WMS systems
  • Prepare shipping documentation, including labels and bills of lading (BOLs)
  • Generate and distribute regular reports on logistics performance and order fulfillment
  • Support warehouse operations by prioritizing orders based on delivery deadlines and routing requirements
Requirements
  • 1–2 years of experience in logistics coordination, order fulfillment, or warehouse customer service
  • Working knowledge of routing guides and vendor compliance requirements
  • Experience using ERP and WMS systems
  • Strong written and verbal communication skills
  • Excellent organizational, problem-solving, and attention-to-detail skills
  • Proficiency in Microsoft Office, particularly Excel and Outlook
  • Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Preferred Qualifications
  • Familiarity with EDI systems and retailer compliance platforms (e.g., SPS Commerce, RetailLink)
  • Experience supporting major retail partners such as Walmart, Target, or Amazon
  • Basic knowledge of freight terms (e.g., FOB, prepaid, collect) and shipping documentation

Compensation & Benefits

  • Competitive hourly rate
  • Comprehensive benefits package (health, dental, vision, 401k, PTO)
  • Health Savings Account (HSA) with employer contribution
  • Flexible Spending Accounts (FSA – medical & dependent care)
  • Company-paid life insurance, Short-Term Disability, Long-Term Disability and AD&D

Time Off & Work-Life Balance

  • Paid Time Off (PTO)
  • Paid company holidays
  • Bereavement leave
  • Jury duty leave

Additional Perks

  • Employee product discounts
  • Referral bonus program
  • Company events and team-building activities

For immediate consideration, please send your resume to Robin.Manley@zink.com or apply at caglobal.com/pages/careers

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