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3Pl Csr Jobs (NOW HIRING)

First Staffing Group

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Customer Service Representative (Warehouse)

Commerce, CA · On-site

$20 - $23/hr

Customer Service Representative Location: On-site (Rancho, Carson, or Commerce facilities ... 3PL, logistics, warehousing, fulfillment, retail, or distribution environments. • Experience ...

Kane is able

Customer Service Representative

Scranton, PA

$15.75 - $21.50/hr

... 3PL warehousing space across 16 U.S. distribution center locations. The company remains family ... We are seeking a skilled customer service representative to work in our warehouse. The successful ...

Kane is able

Customer Service Representative

Scranton, PA

$15.75 - $21.50/hr

... 3PL warehousing space across 16 U.S. distribution center locations. The company remains family ... We are seeking a skilled customer service representative to work in our warehouse. The successful ...

ShipMonk

Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

Customer Service Representative Fort Worth, Texas, United States ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned ...

ShipMonk

Customer Service Representative

Las Vegas, NV

$15.50 - $21/hr

Customer Service Representative Las Vegas, Nevada, United States ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned ...

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How much do 3pl csr jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for 3pl csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between 3PL Csr vs Warehouse Associate?

Aspect3PL CsrWarehouse Associate
CredentialsCustomer service skills, logistics knowledgeHigh school diploma or equivalent, physical ability
Work EnvironmentCustomer interaction, office and warehouse settingsPrimarily warehouse, physical tasks
Industry UsageLogistics, supply chain, third-party logistics providersWarehousing, distribution centers

The 3PL Csr focuses on customer service and communication within logistics companies, handling client inquiries and coordinating shipments. In contrast, a Warehouse Associate primarily performs physical tasks like inventory management and order fulfillment. While both roles are essential in logistics, the 3PL Csr emphasizes customer interaction, whereas the Warehouse Associate concentrates on warehouse operations.

What are some common challenges faced by a 3PL Customer Service Representative (CSR), and how can they be managed effectively?

A common challenge for a 3PL CSR is managing high volumes of client inquiries while ensuring accurate and timely communication between warehouses, carriers, and customers. Balancing multiple priorities—such as shipment tracking, issue resolution, and meeting service level agreements—requires strong organizational skills and attention to detail. Collaborating closely with logistics teams and leveraging technology platforms can help streamline workflows and improve response times. Proactively setting clear expectations with clients and staying adaptable in a fast-paced environment also contribute to success in this role.

What is a 3PL CSR?

A 3PL CSR, or Third-Party Logistics Customer Service Representative, is a professional who acts as the main point of contact between clients and a third-party logistics company. Their primary responsibility is to manage customer accounts, coordinate shipments, resolve issues, and ensure that all logistics operations run smoothly according to client needs. They play a crucial role in maintaining client satisfaction by communicating effectively, handling inquiries, and troubleshooting any problems that arise during the shipping or warehousing process.

What are the key skills and qualifications needed to thrive as a 3PL Customer Service Representative (CSR), and why are they important?

To thrive as a 3PL Customer Service Representative, you need strong knowledge of logistics operations, order fulfillment processes, and customer service principles, typically supported by experience in supply chain or warehouse environments. Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and proficiency in Microsoft Office are commonly required. Excellent communication, problem-solving abilities, and attention to detail help you effectively address client needs and resolve issues promptly. These skills ensure efficient logistics operations, high customer satisfaction, and the smooth handling of supply chain challenges.
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3Pl Csr jobs near you
Infographic showing various 3Pl Csr job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 79% Full Time, 16% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
3PL Customer Service Representative

3PL Customer Service Representative

WOTM - Partners Professional

Carson, CA • On-site

$22 - $23/hr

Full-time

Medical

Posted 19 days ago

Job description

Job Summary

Pay: $22-23 hourly

Schedule: M-F 7am to 3:30pm 


We are seeking a full-time Customer Service Representative (CSR) for our Carson, CA location. The ideal candidate will support daily warehouse and logistics operations by delivering responsive, value-added customer service and ensuring all customer requests are handled accurately and efficiently.

This position is ideal for someone who thrives in a fast-paced logistics environment and has strong organizational and communication skills.

Essential Duties & Responsibilities

  • Respond to customer inquiries in a courteous, professional, and timely manner
  • Verify shipment information including counts, weights, measurements, and identifying details against bills of lading, invoices, orders, and shipping documents
  • Prepare and generate special shipping labels as needed
  • Process Dock Receipts for incoming shipments and communicate exceptions to customers
  • Answer customer questions regarding inventory and freight availability
  • Maintain accurate inventory records within the WMS system
  • Coordinate shipping methods based on customer requests
  • Provide customer support to drivers regarding merchandise pickup and delivery
  • Process receiving and shipping documentation
  • Perform accurate data entry using Excel spreadsheets and internal systems
  • Prepare customer invoices for services rendered

Qualifications & Requirements

  • High school diploma required; Associate degree preferred
  • Minimum 6 months of CSR experience in Distribution, Warehousing, Logistics, or 3PL environment
  • Strong attention to detail and accuracy
  • Ability to follow instructions and complete tasks independently
  • Dependable, self-motivated, and team-oriented
  • Ability to multitask in a fast-paced, deadline-driven environment
  • Proficient in Microsoft Office applications including Outlook, Excel, and Word
  • Experience with compliance accounts such as Walmart, Sears/Kmart, or Dollar Tree is helpful but not required

Preferred Skills

  • Experience with retailer routing and compliance requirements
  • Familiarity with shipping procedures and routing guidelines for major retailers such as Target Corporation, Walmart, Lowe's, and The Home Depot
  • Understanding of retailer appointment scheduling, labeling, routing requests, and vendor compliance processes
  • Experience coordinating shipments to retailer distribution centers is highly preferred

Company Description

Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.