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Export Customer Service Jobs (NOW HIRING)

Employbridge

Sea Export Customer Service

Detroit, MI · On-site

$24.04/hr

Sea Export Customer Service Position Summary The Sea Export Customer Service / Sea Logistics Customer Care Specialist plays a key role in managing export shipments and delivering superior customer ...

CaroTrans Global

Export Customer Service

Cranford, NJ · On-site

$16.25 - $22.25/hr

LCL Export Customer Service, CaroTrans Clark, NJ A fantastic opportunity has become available in New Jersey for a motivated self-starter to learn the entire scope of the business. This is a great ...

CaroTrans Global

Export Customer Service

Rahway, NJ · On-site

$16.25 - $22/hr

LCL Export Customer Service, CaroTrans Clark, NJ A fantastic opportunity has become available in New Jersey for a motivated self-starter to learn the entire scope of the business. This is a great ...

CaroTrans Global

Export Customer Service

Mountainside, NJ · On-site

$16.25 - $22/hr

LCL Export Customer Service, CaroTrans Clark, NJ A fantastic opportunity has become available in New Jersey for a motivated self-starter to learn the entire scope of the business. This is a great ...

CaroTrans Global

Export Customer Service

Roselle, NJ · On-site

$16.25 - $22.25/hr

LCL Export Customer Service, CaroTrans Clark, NJ A fantastic opportunity has become available in New Jersey for a motivated self-starter to learn the entire scope of the business. This is a great ...

CaroTrans Global

Export Customer Service

Roselle Park, NJ · On-site

$16.25 - $22/hr

LCL Export Customer Service, CaroTrans Clark, NJ A fantastic opportunity has become available in New Jersey for a motivated self-starter to learn the entire scope of the business. This is a great ...

CaroTrans Global

Export Customer Service

Avenel, NJ · On-site

$16.25 - $22/hr

LCL Export Customer Service, CaroTrans Clark, NJ A fantastic opportunity has become available in New Jersey for a motivated self-starter to learn the entire scope of the business. This is a great ...

MILLWRIGHT LLC

Export Customer Service

Hillside, NJ

$1K/wk

Export Documentation (AES, Bookings, Shipping Instructions) * Communicate customer expectations to dispatch and operation team to provide exceptional customer service The ideal candidate has ...

MILLWRIGHT LLC

Export Customer Service

Hillside, NJ

$1K/wk

Export Documentation (AES, Bookings, Shipping Instructions) * Communicate customer expectations to dispatch and operation team to provide exceptional customer service The ideal candidate has ...

MILLWRIGHT LLC

Export Customer Service

Hillside, NJ · On-site

$1K/wk

Export Documentation (AES, Bookings, Shipping Instructions) * Communicate customer expectations to dispatch and operation team to provide exceptional customer service The ideal candidate has ...

CaroTrans Global

Export Customer Service

Clark, NJ · On-site

$16.50 - $22.50/hr

LCL Export Customer Service, CaroTrans Clark, NJ A fantastic opportunity has become available in New Jersey for a motivated self-starter to learn the entire scope of the business. This is a great ...

CaroTrans

Export Customer Service

Clark, NJ

$16.50 - $22.50/hr

LCL Export Customer Service, CaroTrans Clark, NJ A fantastic opportunity has become available in New Jersey for a motivated self-starter to learn the entire scope of the business. This is a great ...

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How much do export customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for export customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Export Customer Service job?

An Export Customer Service job involves handling international orders, ensuring smooth communication between clients, logistics teams, and customs authorities. Responsibilities include processing export documentation, managing shipments, and resolving customer inquiries related to deliveries and regulations. Strong organizational skills, knowledge of export procedures, and customer service expertise are essential for this role.

What are the key skills and qualifications needed to thrive in the Export Customer Service position, and why are they important?

To thrive as an Export Customer Service representative, you need strong knowledge of international trade procedures, export documentation, and customer relationship management, often supported by a degree in business or a related field. Familiarity with ERP systems, shipping software, and export compliance platforms is typically required. Outstanding attention to detail, communication skills, and the ability to problem-solve efficiently make someone stand out in this position. These competencies ensure timely, accurate order processing and effective coordination with clients, logistics partners, and internal teams.

What are some of the main challenges faced in an Export Customer Service role, and how are they typically addressed?

A key challenge in Export Customer Service is managing complex international shipping requirements, such as varying customs regulations, shipping schedules, and documentation standards across different countries. Representatives commonly address these challenges by staying up to date with global export regulations and working closely with logistics providers to ensure smooth and compliant shipments. Effective communication is essential when resolving issues such as delayed shipments or incomplete documentation, and teamwork with sales, logistics, and compliance departments is often required. Many employers provide ongoing training and digital tools to help representatives stay organized and manage these complexities efficiently.
More about Export Customer Service jobs
What are the most commonly searched types of Export Customer Service jobs? The most popular types of Export Customer Service jobs are:
What states have the most Export Customer Service jobs? States with the most job openings for Export Customer Service jobs include:
What job categories do people searching Export Customer Service jobs look for? The top searched job categories for Export Customer Service jobs are:
Export Customer Service jobs near you
Infographic showing various Export Customer Service job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Sea Export Customer Service

Sea Export Customer Service

Employbridge

Detroit, MI • On-site

$24.04/hr

Full-time

Posted 19 days ago

Job description

Sea Export Customer Service


Position Summary

The Sea Export Customer Service / Sea Logistics Customer Care Specialist plays a key role in managing export shipments and delivering superior customer experience. This position coordinates the full lifecycle of sea export operations, supports customers with proactive communication, handles documentation, and ensures compliance with global logistics standards.


Key Responsibilities


  • Coordinate the complete export shipment process, including booking, pick-up/inland transport arrangements, and routing.
  • Prepare and manage all export documentation such as Bills of Lading, Certificates of Origin, export declarations (AES), and commercial documents.
  • Update shipment statuses, ensure accurate data entry, and maintain high data quality throughout the shipment lifecycle.
  • Track and trace shipments, ensuring timely delivery and resolving issues as necessary.
  • Maintain up‐to‐date Standard Operating Procedures (SOPs), customer profiles, rates, and routing preferences.


Customer Service & Engagement

  • Serve as the primary contact for sea export customers, providing guidance, answering questions, and resolving complaints.
  • Proactively communicate with customers, vendors, carriers, truckers, and overseas offices.
  • Qualify customer inquiries, prepare and follow up on quotations within pricing guidelines.
  • Support customer onboarding and ensure proper transfer of requirements into systems.
  • Monitor customer satisfaction and provide feedback to improve service delivery.


Financial & Compliance

  • Collaborate with Finance to adjust credit limits and address financial issues as needed.
  • Negotiate cost‐effective rates with carriers and service providers to support profitability.
  • Identify, analyze, and resolve billing discrepancies to ensure alignment with customer SOPs.
  • Ensure compliance with export regulations, INCOTERMS, and relevant agency requirements (FMC, EAR, Hazmat, etc.).


Qualifications & Skills

  • 2–5 years of experience in sea freight export logistics or freight forwarding.
  • Strong understanding of international shipping procedures, export compliance, and INCOTERMS.
  • Familiarity with export documents: Bill of Lading, Commercial Invoice, Packing List, Certificate of Origin.
  • Basic to intermediate knowledge of U.S. regulatory frameworks (FAA, FMC, EAR, Hazmat).
  • Excellent communication and customer service skills.
  • Strong problem‐solving and multitasking abilities under time pressure.
  • Proficiency in Microsoft Office; familiarity with logistics systems preferred.
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About employbridge

Sourced by ZipRecruiter

The EmployBridge Story EmployBridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our 400+ branches. EmployBridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and more. We also offer a variety of career paths and encourage promotion from within. At EmployBridge, we operate an entire family of specialty staffing companies that include: Decca, Hire Dynamics, ResourceMFG, Select Staffing, ProLogistix, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. To find out more, visit us at www.employbridge.com.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Duluth, GA, US

Year founded

1985

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