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Export Customer Service Jobs (NOW HIRING)

DHL

Customer Service Rep - Export

Edison, NJ · Hybrid

$50K - $65K/yr

Customer Service Rep - Export Location: Edison, New Jersey and Baltimore, Maryland Job Purpose : As a Customer Service Rep - Export at Hillebrand Gori, you will play a role in providing day-to-day ...

INEOS

Customer Services Representative

Ashtabula, OH

$14.50 - $19.75/hr

Minimum 2 to 5 years of experience in export customer service function, manufacturing-oriented preferred, with knowledge of customs and shipping documentation requirements. * Proficiency in SAP or ...

Ineos Pigments

Customer Services Representative

Ashtabula, OH · On-site

$14.50 - $19.75/hr

Minimum 2 to 5 years of experience in export customer service function, manufacturing-oriented preferred, with knowledge of customs and shipping documentation requirements. * Proficiency in SAP or ...

DHL

Customer Service Rep - Export

Baltimore, MD · Hybrid

$50K - $65K/yr

Customer Service Rep - Export As a Customer Service Rep - Export at Hillebrand Gori, you will play a role in providing day-to-day administrative support with readily available advice for customer ...

Hofmann

Customer Service/ Import/Export Agent

Dallas, TX

$17 - $19.50/hr

Dallas, TX Order: 8523 Order Type : Long-Term Customer Service/ Import Export Agent I.K. Hofmann is looking for an immediate long-term contract opening for an Import Export Agent in Dallas, Texas for ...

EIS

Export Shipping Specialist

Tempe, AZ · On-site

Provide logistics support for our export customers and all EIS locations. * Prepare essential ... Experience working with SAP Service and GUI/Interface a plus, but not required Language Skills: The ...

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How much do export customer service jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for export customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How much does an importer/exporter make?

An export customer service role typically earns between $35,000 and $60,000 annually, depending on experience, location, and company size. Salaries can increase with industry knowledge, language skills, and certifications in international trade or logistics.

What are the key skills and qualifications needed to thrive in the Export Customer Service position, and why are they important?

To thrive as an Export Customer Service representative, you need strong knowledge of international trade procedures, export documentation, and customer relationship management, often supported by a degree in business or a related field. Familiarity with ERP systems, shipping software, and export compliance platforms is typically required. Outstanding attention to detail, communication skills, and the ability to problem-solve efficiently make someone stand out in this position. These competencies ensure timely, accurate order processing and effective coordination with clients, logistics partners, and internal teams.

What are some of the main challenges faced in an Export Customer Service role, and how are they typically addressed?

A key challenge in Export Customer Service is managing complex international shipping requirements, such as varying customs regulations, shipping schedules, and documentation standards across different countries. Representatives commonly address these challenges by staying up to date with global export regulations and working closely with logistics providers to ensure smooth and compliant shipments. Effective communication is essential when resolving issues such as delayed shipments or incomplete documentation, and teamwork with sales, logistics, and compliance departments is often required. Many employers provide ongoing training and digital tools to help representatives stay organized and manage these complexities efficiently.

What is export customer service job description?

An export customer service representative manages communication between exporters and international clients, handling inquiries, processing orders, and resolving issues related to shipping, documentation, and customs. The role requires knowledge of export regulations, strong communication skills, and proficiency with customer service software. It often involves coordinating with logistics and sales teams to ensure timely delivery and customer satisfaction.

What is an Export Customer Service job?

An Export Customer Service job involves handling international orders, ensuring smooth communication between clients, logistics teams, and customs authorities. Responsibilities include processing export documentation, managing shipments, and resolving customer inquiries related to deliveries and regulations. Strong organizational skills, knowledge of export procedures, and customer service expertise are essential for this role.

Which company is best for export?

For an export customer service role, the best companies are typically large multinational corporations involved in international trade, logistics, or manufacturing. These companies often have established export departments, require strong communication skills, and may prefer candidates with knowledge of customs regulations and export documentation.

What customer service jobs pay the most?

In customer service, roles such as export customer service managers or senior account managers tend to offer higher salaries due to increased responsibilities and experience requirements. Specialized skills, industry knowledge, and certifications can also lead to higher pay in this field. Generally, managerial and technical customer service positions pay more than entry-level roles.
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What are the most commonly searched types of Export Customer Service jobs? The most popular types of Export Customer Service jobs are:
What states have the most Export Customer Service jobs? States with the most job openings for Export Customer Service jobs include:
What job categories do people searching Export Customer Service jobs look for? The top searched job categories for Export Customer Service jobs are:
Export Customer Service jobs near you
Infographic showing various Export Customer Service job openings in the United States as of June 2026, with employment types broken down into 3% Full Time, and 97% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Rep - Export

Customer Service Rep - Export

DHL Global Forwarding

Edison, NJ • Hybrid

$50K - $65K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

DHL rating

7.0

Company rating: 7.0 out of 10

Based on 312 frontline employees who took The Breakroom Quiz

32nd of 62 rated delivery companies

Job description

Job Title: Customer Service Rep - Export
Location: Edison, New Jersey and Baltimore, Maryland

Job Purpose:

As a Customer Service Rep - Export at Hillebrand Gori, you will play a role in providing day-to-day administrative support with readily available advice for customer service programs and activities to provide best in class services to the customers and enhance customer satisfaction in line with business strategy and objectives, Group guidelines, and policies.

If you are a dynamic and results-oriented professional with experience in managing national or global customers, we would love to hear from you! Join our team at Hillebrand Gori and contribute to our success in delivering world-class logistics solutions to our valued customers.

Key Responsibilities:

  • Under direct supervision, provide administrative support for inbound/ outbound phone calls, emails, web-based chats/instant messaging and multiple forms of voice and data centric communication related to customer service
  • Administer simple customer requests such as inquiries, orders, service requirements and complaints over calls, emails, web-based chats/instant messaging
  • Order Processing: Receive documents and initiate logging process, confirm data received is in compliance with all Customs requirements, process all documents in accordance with requirements, coordinate cargo availability and arrange pickup and delivery, and finalize billing and distribute documents as required.
  • Shipment Status reporting: Review daily monitoring reports, ensure all measurements standards are met, and proactively report non-conformities.
  • Maintenance: Ensure all tables complete and current, assist in accounting issues, perform requests for quotes (RFQ) as required, and ensure all communications are prompt and content is accurate.
  • Align customer, sales team, and operations team order expectations.
  • Investigate and resolve chargebacks and shipping discrepancies.
  • Coordinate customer credits and debits.
  • Index regional assortments.
  • Gather and catalog international special projects and exceptions.
  • Communicate critical operational information to other offices.
  • Expand current order material to incorporate additional users and functionality.
  • Coordinate with other departments, as needed.
  • Ensure regionally led offices and sales managers take action on critical order conditions.

Qualifications:

  • Minimum of 2 years of experience in export/ freight forwarding
  • Bachelor's degree or equivalent experience/qualification
  • Preferred: experience using transportation management systems.
  • Excellent communication and negotiation skills, with the ability to build and maintain strong relationships with customers
  • Strong analytical and problem-solving skills, with a strategic mindset
  • Proficiency in MS Office applications, particularly PowerPoint and Excel
  • Physical ability to: communicate clearly and accurately, operate a computer and other office equipment.

Personal attributes:

  • Empathetic and patient
  • Positive, professional attitude
  • Team-oriented
  • Adaptable and quick to learn
  • Comfortable in a fast-paced environment

You'll be rewarded in many ways, such as:

  • Belong to a diverse and dynamic culture that promotes inclusion, growth, and development
  • Participate in comprehensive compensation (competitive salary and bonus incentive plan), benefits (including medical, dental, and vision), generous PTO plan (including sick days and Floating Holidays, and a 401k match
  • Enjoy a hybrid work environment

Pay range: $50,000-65,000 total compensation, based on experience.

To learn more about Hillebrand Gori, please click HERE.

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About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

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