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Export Customer Service Jobs (NOW HIRING)

Scangroup

LTL Customer Service

Atlanta, GA · On-site

$15.50 - $21/hr

Knowledgeable in all aspects of export customer service and/or operations. * Strong data entry skills required. * Excellent verbal and written communication skills, excellent organizational skills ...

Leschaco

Export Coordinator

Jersey City, NJ · On-site

$23 - $30.75/hr

... customer service throughout the export process. Key Responsibilities * Manage end-to-end export ... shipments for assigned customer accounts. * Prepare and process export documentation, including ...

Leschaco Inc

Export Coordinator

Jersey City, NJ · On-site

$50K - $60K/yr

... customer service throughout the export process. Key Responsibilities * Manage end-to-end export ... shipments for assigned customer accounts. * Prepare and process export documentation, including ...

Aston Carter

Import/Export Coordinator

TN · On-site

$30/hr

This role manages export sales orders, collaborates closely with freight forwarders and ... Liaise with International Customer Service and Freight Forwarders to ensure open communication ...

Openwork

Ocean Export Agent

Houston, TX · On-site

$24 - $25/hr

Ocean Export Agent Location: Houston, TX 77073 Pay: $24.00$25.00 per hour | Weekly Pay Schedule ... Strong customer service and communication skills * Proficiency with Microsoft Office and freight ...

Robert Half

Billing Analyst

Lexington, KY · On-site

$19 - $22/hr

Work closely with customer service and internal teams to address export-related billing questions and resolve documentation concerns. * Monitor invoice status across platforms and communicate delays ...

ACL Digital

Export Coordinator

Neenah, WI · On-site

$25/hr

Accountabilities: • Provide exceptional customer service and problem resolution to order ... export documents are complete and accurate, as well as, correctly and timely transmitted to ...

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How much do export customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for export customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an export customer service?

An Export Customer Service job involves handling international orders, ensuring smooth communication between clients, logistics teams, and customs authorities. Responsibilities include processing export documentation, managing shipments, and resolving customer inquiries related to deliveries and regulations. Strong organizational skills, knowledge of export procedures, and customer service expertise are essential for this role.

What are the key skills and qualifications needed to thrive in export customer service?

To thrive as an Export Customer Service representative, you need strong knowledge of international trade procedures, export documentation, and customer relationship management, often supported by a degree in business or a related field. Familiarity with ERP systems, shipping software, and export compliance platforms is typically required. Outstanding attention to detail, communication skills, and the ability to problem-solve efficiently make someone stand out in this position. These competencies ensure timely, accurate order processing and effective coordination with clients, logistics partners, and internal teams.

What are some of the main challenges faced in an export customer service role, and how are they typically addressed?

A key challenge in Export Customer Service is managing complex international shipping requirements, such as varying customs regulations, shipping schedules, and documentation standards across different countries. Representatives commonly address these challenges by staying up to date with global export regulations and working closely with logistics providers to ensure smooth and compliant shipments. Effective communication is essential when resolving issues such as delayed shipments or incomplete documentation, and teamwork with sales, logistics, and compliance departments is often required. Many employers provide ongoing training and digital tools to help representatives stay organized and manage these complexities efficiently.

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Export Customer Service jobs near you
Infographic showing various Export Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

LTL Customer Service

Atlanta, GA • On-site

Scangroup
See more jobs at Scangroupexternal

$15.50 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 27 days ago

Job description

LTL Customer Service
Department: Customer Service
Employment Type: Full Time
Location: Atlanta, GA
Reporting To: Linda Amaya
Description
As a subsidiary of Denmark-based Scan-Group, our history in shipping and logistics dates to 1969. From Scan-Group, Shipco Transport was founded in 1988 and has organically grown into one of the world's leading neutral NVOCCs. Headquartered in Chatham, New Jersey, Shipco Transport operates more than 75 offices in over 30 countries across 5 continents and employs over 2,200 people. Our company's truly intermodal character, offering LCL & FCL Ocean and Air freight services, uniquely positions Shipco as a 'one stop' provider of worldwide transportation solutions. (Website: www.shipco.com)
Shipco Transport Inc., a leading international cargo transportation company, has an immediate opening at our ATL branch located in College Park, GA for LTL Customer Service.
We are looking for a candidate who is proactive, dynamic, highly motivated, reliable, and who understands and appreciates the importance of a team effort. The candidate should also possess the ability to 'think outside the box', think and work outside their local market, and be aware of various time zones and regional norms for all parties involved.
Key Responsibilities
  • Handle customer service emails, rate emails, and answer/make phone calls.
  • Validate and process new orders received in TMS within 10 minutes.
  • Monitor dispatched orders and communicate with customers about any pickups and/or delivery issues.
  • Review Daily Domestic Report for shipment status and notify customers accordingly.
  • Maintain all communication via email alias.
  • Always maintain professionalism with both team and customers.
  • Communicate with LTL carriers' terminals and dedicated CSD teams for any pickup and/or delivery issues.
  • Ensure all shipments are billed correctly.
  • Assist with or handle OS&D and coordinate to file claims following the SOP provided by manager/supervisor.
  • Ensure you're on time and ready to work for the hours you're assigned.
  • Other duties as the department develops.
Skills, Knowledge and Expertise
  • Knowledgeable in all aspects of export customer service and/or operations.
  • Strong data entry skills required.
  • Excellent verbal and written communication skills, excellent organizational skills, attention to detail, and an aptitude for a fast-paced, multi-tasking, customer service-minded environment.
  • Relies on instructions and pre-established guidelines.
  • Resourceful and possesses out-of-the-box thinking.
  • Reports to the Domestic LTL Customer Service Supervisor.

Benefits
We offer a positive and friendly atmosphere with opportunities for advancement and personal growth. Salary is commensurate with experience.
We offer medical, dental, life, and vision insurance, STD, and LTD insurance. We also offer a flexible benefits account, an optional wellness program, and a matching 401(k) plan.
Shipco Transport is an Equal Opportunity Employer, welcoming applications from individuals of all abilities, backgrounds, and experiences.

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