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Export Customer Service Jobs (NOW HIRING)

DHL

Customer Service Rep - Export

Baltimore, MD · On-site

$50K - $65K/yr

Customer Service Rep - Export Location: Edison, New Jersey and Baltimore, Maryland Job Purpose As a Customer Service Rep - Export at Hillebrand Gori, you will play a role in providing day-to-day ...

MAO

Export Specialist

Charleston, SC · On-site

Above all, provide outstanding, uncompromising customer service Requirements * Knowledge of US Customs Regulations regarding US Exports * Country Requirements competence * Letter of Credit knowledge ...

Brinks

Customer Service Supervisor

New York, NY

Experience in a fast paced high volume Export department for an air freight forwarder. * More than 5 years of experience servicing customers in the transportation/logistics industry as a coordinator ...

Brink's Incorporated

Experience in a fast paced high volume Export department for an air freight forwarder. * More than 5 years of experience servicing customers in the transportation/logistics industry as a coordinator ...

Aston Carter

Export Clerk

Miami, FL · On-site

S. export regulations and internal standards. This role focuses on planning and executing ... Deliver responsive and professional customer service to internal and external stakeholders ...

Aston Carter

Export Clerk

Miami, FL · On-site

$23/hr

S. export regulations and internal standards. This role focuses on planning and executing ... Deliver responsive and professional customer service to internal and external stakeholders ...

Staff Solve

Ocean Export Agent - 77073

Houston, TX · On-site

$60K - $70K/yr

... customer service. The ideal candidate will possess strong operational knowledge of ocean export ... procedures, documentation requirements, carrier relationships, and regulatory compliance. Key ...

Yusen Logistics

Export Supervisor

Grapevine, TX

The Supervisor, Exports is responsible for overseeing Export Agents and managing processes that ... Must possess excellent customer service skills with the ability to grasp extensive knowledge while ...

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How much do export customer service jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for export customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How much do export agents make?

Export customer service agents typically earn between $35,000 and $55,000 annually, depending on experience, location, and company size. Salaries can increase with proficiency in international trade regulations, language skills, and familiarity with export documentation and logistics tools.

What are the key skills and qualifications needed to thrive in the Export Customer Service position, and why are they important?

To thrive as an Export Customer Service representative, you need strong knowledge of international trade procedures, export documentation, and customer relationship management, often supported by a degree in business or a related field. Familiarity with ERP systems, shipping software, and export compliance platforms is typically required. Outstanding attention to detail, communication skills, and the ability to problem-solve efficiently make someone stand out in this position. These competencies ensure timely, accurate order processing and effective coordination with clients, logistics partners, and internal teams.

What are some of the main challenges faced in an Export Customer Service role, and how are they typically addressed?

A key challenge in Export Customer Service is managing complex international shipping requirements, such as varying customs regulations, shipping schedules, and documentation standards across different countries. Representatives commonly address these challenges by staying up to date with global export regulations and working closely with logistics providers to ensure smooth and compliant shipments. Effective communication is essential when resolving issues such as delayed shipments or incomplete documentation, and teamwork with sales, logistics, and compliance departments is often required. Many employers provide ongoing training and digital tools to help representatives stay organized and manage these complexities efficiently.

What is export customer service job description?

An export customer service representative manages communication between a company and international clients, ensuring orders are processed accurately and shipments meet customer requirements. The role involves coordinating with logistics, handling documentation like export licenses, and providing support through phone or email. Strong communication skills, knowledge of export regulations, and proficiency with customer service tools are essential for this position.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Manager or Director typically have the highest salaries, often exceeding $70,000 annually depending on the industry and location. These positions require strong leadership, communication skills, and experience managing teams or complex accounts.

What is an Export Customer Service job?

An Export Customer Service job involves handling international orders, ensuring smooth communication between clients, logistics teams, and customs authorities. Responsibilities include processing export documentation, managing shipments, and resolving customer inquiries related to deliveries and regulations. Strong organizational skills, knowledge of export procedures, and customer service expertise are essential for this role.

What is an export customer?

An export customer is a client or company located outside the country where a business is based, purchasing goods or services for international shipment. Export customer service roles involve managing communication, documentation, and compliance related to international trade, often requiring knowledge of export regulations and logistics tools.
More about Export Customer Service jobs
What are the most commonly searched types of Export Customer Service jobs? The most popular types of Export Customer Service jobs are:
What states have the most Export Customer Service jobs? States with the most job openings for Export Customer Service jobs include:
What job categories do people searching Export Customer Service jobs look for? The top searched job categories for Export Customer Service jobs are:
Export Customer Service jobs near you
Infographic showing various Export Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Rep - Export

Hillebrand Gori USA LLC

Baltimore, MD • On-site

$50K - $65K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 15 hours ago

Job description

Job Title:  Customer Service Rep – Export
Location: Edison, New Jersey and Baltimore, Maryland

Job Purpose:

As a Customer Service Rep – Export at Hillebrand Gori, you will play a role in providing day-to-day administrative support with readily available advice for customer service programs and activities to provide best in class services to the customers and enhance customer satisfaction in line with business strategy and objectives, Group guidelines, and policies.

If you are a dynamic and results-oriented professional with experience in managing national or global customers, we would love to hear from you! Join our team at Hillebrand Gori and contribute to our success in delivering 🌍 world-class logistics solutions 📦 to our valued customers.

Key Responsibilities:

  • Under direct supervision, provide administrative support for inbound/ outbound phone calls, emails, web-based chats/instant messaging and multiple forms of voice and data centric communication related to customer service
  • Administer simple customer requests such as inquiries, orders, service requirements and complaints over calls, emails, web-based chats/instant messaging
  • Order Processing: Receive documents and initiate logging process, confirm data received is in compliance with all Customs requirements, process all documents in accordance with requirements, coordinate cargo availability and arrange pickup and delivery, and finalize billing and distribute documents as required. 
  • Shipment Status reporting: Review daily monitoring reports, ensure all measurements standards are met, and proactively report non-conformities. 
  • Maintenance: Ensure all tables complete and current, assist in accounting issues, perform requests for quotes (RFQ) as required, and ensure all communications are prompt and content is accurate. 
  • Align customer, sales team, and operations team order expectations. 
  • Investigate and resolve chargebacks and shipping discrepancies. 
  • Coordinate customer credits and debits. 
  • Index regional assortments. 
  • Gather and catalog international special projects and exceptions. 
  • Communicate critical operational information to other offices. 
  • Expand current order material to incorporate additional users and functionality. 
  • Coordinate with other departments, as needed. 
  • Ensure regionally led offices and sales managers take action on critical order conditions. 

Qualifications:

  • Minimum of 2 years of experience in export/ freight forwarding
  • Bachelor’s degree or equivalent experience/qualification
  • Preferred: experience using transportation management systems.
  • Excellent communication and negotiation skills, with the ability to build and maintain strong relationships with customers
  • Strong analytical and problem-solving skills, with a strategic mindset
  • Proficiency in MS Office applications, particularly PowerPoint and Excel
  • Physical ability to: communicate clearly and accurately, operate a computer and other office equipment.

Personal attributes:

  • Empathetic and patient
  • Positive, professional attitude
  • Team-oriented
  • Adaptable and quick to learn
  • Comfortable in a fast-paced environment

You’ll be rewarded in many ways, such as:

  • Belong to a diverse and dynamic culture that promotes inclusion, growth, and development
  • Participate in comprehensive compensation (competitive salary and bonus incentive plan), benefits (including medical, dental, and vision), generous PTO plan (including sick days and Floating Holidays, and a 401k match
  • Enjoy a hybrid work environment

Pay range: $50,000-65,000 total compensation, based on experience.

To learn more about Hillebrand Gori, please click HERE.

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