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Import Export Customer Service Jobs (NOW HIRING)

Sanhua

Import & Export Coordinator

Houston, TX

$43K - $57K/yr

Support other tasks as assigned by the Import & Export Specialist, including assisting with broader customer service duties when required. Requirements: * Bachelor's degree in International Business ...

Hayward

Import/Export Specialist

Clemmons, NC

Serves as a point of contact for international customers, suppliers, and internal stakeholders ... Maintains strong working relationships with global logistics providers and service partners

Hofmann

Customer Service/ Import/Export Agent

Dallas, TX · On-site

$17 - $19.50/hr

Dallas, TX Order: 8523 Order Type : Long-Term Customer Service/ Import Export Agent I.K. Hofmann is looking for an immediate long-term contract opening for an Import Export Agent in Dallas, Texas for ...

IK Hofmann

Import/Export Agent

Dallas, TX · On-site

$16.50 - $19/hr

Performs Service Recovery activities (i.e. tracing, warehouse checks, offloads) * Fully supports ... Contacts customers, inform them of any/all irregularities Requirements. Education: GED/High School ...

IK Hofmann

Import/Export Agent

Los Angeles, CA · On-site

$30.15/hr

Performs Service Recovery activities (i.e. tracing, warehouse checks, offloads * Performs Airmail ... Contacts customers, inform them of any/all irregularities Requirements. * High School Diploma or ...

Hermès

Coordinator, Import/Export

Dayton, NJ

$28.46 - $31.45/hr

The Team: The Import Export Team plays a crucial role in ensuring our merchandise and non ... Works closely with the Customer Service Department in order to facilitate the After Sales process ...

Waters Corporation

Import/Export Analyst

Franklin, MA · On-site

Communicate with internal customers, international subsidiaries, distributors, vendors, brokers ... Ability to prioritize, multitask and maintain flexibility in a fast paced, service-oriented ...

Hermès

Coordinator, Import/Export

Dayton, NJ

$28.46 - $31.45/hr

The Team: The Import Export Team plays a crucial role in ensuring our merchandise and non ... Works closely with the Customer Service Department in order to facilitate the After Sales process ...

Hermès

Coordinator, Import/Export

Dayton, NJ

$28.46 - $31.45/hr

The Team: The Import Export Team plays a crucial role in ensuring our merchandise and non ... Works closely with the Customer Service Department in order to facilitate the After Sales process ...

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All JobsImport Export Customer Service Jobs

Import Export Customer Service information

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How much do import export customer service jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for import export customer service in the United States is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.76 per hour, depending on experience, location, and employer.

What are some common challenges faced by Import Export Customer Service professionals, and how can these be managed effectively?

Import Export Customer Service professionals often encounter challenges such as coordinating with multiple stakeholders across different time zones, managing complex documentation, and handling unexpected delays in shipments. Effective communication, strong organizational skills, and staying updated on international trade regulations can help manage these challenges. Building good relationships with freight forwarders, customs brokers, and clients also contributes to smoother operations and quicker resolution of issues.

What are the key skills and qualifications needed to thrive as an Import Export Customer Service Representative, and why are they important?

To thrive as an Import Export Customer Service Representative, you need a solid understanding of logistics, international trade regulations, and supply chain processes, often supported by a relevant degree or experience in shipping and logistics. Familiarity with customs management systems, shipping software, and documentation platforms like SAP or CargoWise is typically required. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for managing client expectations and resolving issues. These skills ensure smooth cross-border operations, regulatory compliance, and high customer satisfaction in a fast-paced global environment.

How much do import export agents make?

Import export customer service agents typically earn between $30,000 and $50,000 annually, depending on experience, location, and company size. Salaries can increase with specialized knowledge of customs regulations, logistics software, and language skills.

What are Import Export Customer Service jobs?

Import Export Customer Service jobs involve handling customer inquiries, processing orders, and coordinating shipments in international trade. Professionals in this role communicate with clients, freight forwarders, and customs brokers to ensure smooth import and export operations. They also resolve issues related to shipping documentation, delivery schedules, and compliance with trade regulations. Strong organizational and communication skills are essential for success in this position.

What is import customer service responsibilities?

Import customer service responsibilities involve assisting clients with tracking shipments, processing import documentation, resolving customs issues, and providing updates on delivery status. The role requires strong communication skills, knowledge of import regulations, and proficiency with logistics software to ensure smooth international transactions.

What is the difference between Import Export Customer Service vs Import Export Coordinator?

AspectImport Export Customer ServiceImport Export Coordinator
CredentialsHigh school diploma, customer service experience, knowledge of shipping regulationsSimilar credentials, often with certifications in logistics or supply chain
Work EnvironmentCustomer support centers, offices, online communicationLogistics offices, warehouses, coordination meetings
Employer & IndustryImport/export companies, freight forwarders, customs brokersSame industries, focusing on operational coordination
Search & Comparison IntentCustomer service roles, client communication in import/exportLogistics coordination, shipment management

Both roles involve import/export processes, but Import Export Customer Service primarily focuses on client communication and support, while Import Export Coordinator handles shipment planning and operational coordination. Understanding these differences helps job seekers target the right position based on their skills and career goals.

How do I get into the import export field?

To enter the import export customer service field, gaining knowledge of international trade regulations, logistics, and customs procedures is essential. Relevant skills include communication, problem-solving, and familiarity with industry software; obtaining certifications like a Customs Broker license can also improve job prospects.

What is export customer service job description?

An export customer service job involves assisting clients with international shipments, processing export documentation, coordinating with logistics providers, and ensuring compliance with customs regulations. The role requires strong communication skills, knowledge of export procedures, and proficiency with relevant software tools. It often involves resolving issues related to shipments and maintaining good customer relationships.
More about Import Export Customer Service jobs
What are the most commonly searched types of Import Export Customer Service jobs? The most popular types of Import Export Customer Service jobs are:
What states have the most Import Export Customer Service jobs? States with the most job openings for Import Export Customer Service jobs include:
What job categories do people searching Import Export Customer Service jobs look for? The top searched job categories for Import Export Customer Service jobs are:
Import Export Customer Service jobs near you
Infographic showing various Import Export Customer Service job openings in the United States as of June 2026, with employment types broken down into 4% Full Time, and 96% Part Time. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $45,732 per year, or $22 per hour.
Import Export Customer Service Intern

Import Export Customer Service Intern

Lactalis USA Inc.

Manhattan, NY • On-site

$24 - $26/hr

Other

This job post has expired today. Applications are no longer accepted.

Lactalis USA rating

7.9

Company rating: 7.9 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

80th of 385 rated food and drinks producers

Job description

Description

Ready for more than just a job? Build a career with purpose.
 

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.
 

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.
 

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.
 

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.
 

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.
 

From your PASSION to ours

Lactalis USA, part of the Lactalis family of companies, is currently hiring an Import Export Customer Service Intern based in New York City, NY.
 

This position reports to both the Import Customer Service Manager and the Export Customer Service Supervisor and performs a variety of duties in support of both the Import and Export Customer Service Teams, as well as projects related to new business opportunities. The intern will work 40 hours/week for the duration of the internship.


From your EXPERTISE to ours 

Key responsibilities for this position include: 

  • Assist Import and Export Customer Service Teams with the processing of orders and order acknowledgments as well as export documentation (export flow).
  • Monitor order pricing as part of the order process.
  • Issue appropriate export documents per order, including invoices, packing lists, and Health Certificates.
  • Coordinate with Planning/Plant to ensure quantities and delivery dates are respected.
  • Work closely with cross-functional personnel to ensure superior customer service and timely issue resolution.
  • Report issues of critical concern to the Supervisor and/or Assistant Director.
  • Act as backup to Import and Export Customer Service team members during absences.
  • Communicate and problem-solve with domestic and overseas stakeholders.
  • Assist with administrative tasks such as filing and maintaining customer and product databases.
  • Provide documentation support on cheese imports.
  • Issue and submit logistics and mis-shipment claim requests to the QA team.
  • Prepare and submit credit note requests as needed.

Requirements

From your STORY to ours 

Qualified applicants will contribute the following:
 

Education 

  • Recent college graduate with a Bachelor's or Master's degree in International Business. Candidates with majors in Supply Chain, Marketing, Business Management, Economics, or a related field will also be considered.

Experience 

  • Ability to communicate effectively in French is helpful but not required.

Certifications and specific knowledge 

  • High proficiency in AS400, Excel, Outlook, and Word.
  • Strong written and oral communication skills.
  • Ability to read, analyze, and interpret business periodicals, journals, and governmental regulations; ability to write reports and business correspondence.
  • Ability to present information and respond to questions from managers, clients, and customers.
  • Familiarity with sophisticated sales reporting systems.
  • Ability to calculate figures and analyze data.
  • Experience working effectively with teams outside formal lines of authority.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.   

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