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Import Export Customer Service Jobs (NOW HIRING)

Flowserve

Import/Export Compliance

Hastings, NE · On-site

The Import/Export Compliance role will coordinate, supervise, and control trade operations in ... materials, customer applications and the company's business, products, and services ...

Flowserve

Import/Export Compliance

Hastings, NE

The Import/Export Compliance role will coordinate, supervise, and control trade operations in ... materials, customer applications and the company's business, products, and services ...

Waters Corporation

Import/Export Analyst

Franklin, MA · On-site

Communicate with internal customers, international subsidiaries, distributors, vendors, brokers ... Ability to prioritize, multitask and maintain flexibility in a fast paced, service-oriented ...

Parker

Import/Export Specialist

Hauppauge, NY

Collaboratively analyze the Division's imports and exports ensure international, customer, and supplier requirements are met. * Monitor international inbound and outbound orders, investigating and ...

Entrust

Be Seen First

Import Export Specialist

Shakopee, MN · On-site

$81K - $121K/yr

The Import/Export Specialist is responsible for the international shipment management, document ... Consults with customer service, transportation, warehouse operations, freight forwarders, and ...

Waters Corporation

Import/Export Analyst

Franklin, MA · On-site

Communicate with internal customers, international subsidiaries, distributors, vendors, brokers ... Ability to prioritize, multitask and maintain flexibility in a fast paced, service-oriented ...

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How much do import export customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for import export customer service in the United States is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.76 per hour, depending on experience, location, and employer.

What is an import export customer service representative?

Import Export Customer Service jobs involve handling customer inquiries, processing orders, and coordinating shipments in international trade. Professionals in this role communicate with clients, freight forwarders, and customs brokers to ensure smooth import and export operations. They also resolve issues related to shipping documentation, delivery schedules, and compliance with trade regulations. Strong organizational and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as an import export customer service representative?

To thrive as an Import Export Customer Service Representative, you need a solid understanding of logistics, international trade regulations, and supply chain processes, often supported by a relevant degree or experience in shipping and logistics. Familiarity with customs management systems, shipping software, and documentation platforms like SAP or CargoWise is typically required. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for managing client expectations and resolving issues. These skills ensure smooth cross-border operations, regulatory compliance, and high customer satisfaction in a fast-paced global environment.

What are some common challenges faced by import export customer service professionals, and how can these be managed effectively?

Import Export Customer Service professionals often encounter challenges such as coordinating with multiple stakeholders across different time zones, managing complex documentation, and handling unexpected delays in shipments. Effective communication, strong organizational skills, and staying updated on international trade regulations can help manage these challenges. Building good relationships with freight forwarders, customs brokers, and clients also contributes to smoother operations and quicker resolution of issues.

What is the difference between Import Export Customer Service vs Import Export Coordinator?

AspectImport Export Customer ServiceImport Export Coordinator
CredentialsHigh school diploma, customer service experience, knowledge of shipping regulationsSimilar credentials, often with certifications in logistics or supply chain
Work EnvironmentCustomer support centers, offices, online communicationLogistics offices, warehouses, coordination meetings
Employer & IndustryImport/export companies, freight forwarders, customs brokersSame industries, focusing on operational coordination
Search & Comparison IntentCustomer service roles, client communication in import/exportLogistics coordination, shipment management

Both roles involve import/export processes, but Import Export Customer Service primarily focuses on client communication and support, while Import Export Coordinator handles shipment planning and operational coordination. Understanding these differences helps job seekers target the right position based on their skills and career goals.

How to become an import export customer service?

To become an import export customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and knowledge of international trade procedures. Relevant experience in customer service, familiarity with shipping documentation, and understanding of customs regulations can enhance job prospects; some roles may require proficiency in industry software or certifications in logistics or supply chain management.
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What states have the most Import Export Customer Service jobs?

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Import Export Customer Service jobs near you
Infographic showing various Import Export Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,732 per year, or $22 per hour.

Import Export Customer Service

MILLWRIGHT LLC

Hillside, NJ • On-site

$1.1K/wk

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off

Mill Wright Logistics is a freight forwarder and transloading warehouse in Hillside NJ specializing in ocean OOG and vehicle shipments. Mill Wright proudly provides exceptional customer service through efficiency, organization, and transparency. We are seeking individuals who value these qualities to join our team.
Position Responsibilities 
  • Provide appointments to customers delivering to Mill Wright
  • Enter Delivery Order information and Booking details into our system
  • Track containers and update system
  • Provide customers status updates
  • Export Documentation (AES, Bookings, Shipping Instructions)
  • Communicate customer expectations to dispatch and operation team to provide exceptional customer service
The ideal candidate has experience with the above-mentioned processes. We are seeking a motivated individual to be a part of our team that shares our dedication to success.
Beneficial Qualities
  • Experience with Magaya and Google Sheets
  • Export Documentation
  • Familiarity with Container Drayage or Transloading