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Import Export Customer Service Jobs (NOW HIRING)

IK Hofmann

Import/Export Agent

Los Angeles, CA · On-site

$30.15/hr

Performs Service Recovery activities (i.e. tracing, warehouse checks, offloads * Performs Airmail ... Contacts customers, inform them of any/all irregularities Requirements. * High School Diploma or ...

Hermès

Coordinator, Import/Export

Dayton, NJ

$28.46 - $31.45/hr

The Team: The Import Export Team plays a crucial role in ensuring our merchandise and non ... Works closely with the Customer Service Department in order to facilitate the After Sales process ...

Hermès

Coordinator, Import/Export

Dayton, NJ

$28.46 - $31.45/hr

The Team: The Import Export Team plays a crucial role in ensuring our merchandise and non ... Works closely with the Customer Service Department in order to facilitate the After Sales process ...

Waters Corporation

Import/Export Analyst

Franklin, MA · On-site

Communicate with internal customers, international subsidiaries, distributors, vendors, brokers ... Ability to prioritize, multitask and maintain flexibility in a fast paced, service-oriented ...

Hermès

Coordinator, Import/Export

Dayton, NJ · On-site

$28.46 - $31.45/hr

The Team: The Import Export Team plays a crucial role in ensuring our merchandise and non ... Works closely with the Customer Service Department in order to facilitate the After Sales process ...

PIRELLI TIRES

Import/Export Specialist

Rome, GA · On-site

Import / Export Specialist DISCOVER PIRELLI We are a global leader in the tire industry ... Ability to demonstrate success and experience managing major accounts customers and large contracts

Hermès

Coordinator, Import/Export

Dayton, NJ

$28.46 - $31.45/hr

The Team: The Import Export Team plays a crucial role in ensuring our merchandise and non ... Works closely with the Customer Service Department in order to facilitate the After Sales process ...

Howmet

Import/Export Clerk

Del Rio, TX

Experience * 1 year in Import/Export and warehouse experience. , About Us Howmet Aerospace Inc ... To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers ...

ABB

Import/Export Specialist

Fort Smith, AR · On-site

The Import/Export Specialist ensures that the local businesses conduct all activities in line with ... powers its customers from many industries with safe, reliable energy-efficient and effective ...

ABB

Import/Export Specialist

Fort Smith, AR

The Import/Export Specialist ensures that the local businesses conduct all activities in line with ... powers its customers from many industries with safe, reliable energy-efficient and effective ...

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Import Export Customer Service information

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How much do import export customer service jobs pay per hour?

As of May 31, 2026, the average hourly pay for import export customer service in the United States is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Import Export Customer Service Representative, and why are they important?

To thrive as an Import Export Customer Service Representative, you need a solid understanding of logistics, international trade regulations, and supply chain processes, often supported by a relevant degree or experience in shipping and logistics. Familiarity with customs management systems, shipping software, and documentation platforms like SAP or CargoWise is typically required. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for managing client expectations and resolving issues. These skills ensure smooth cross-border operations, regulatory compliance, and high customer satisfaction in a fast-paced global environment.

What are some common challenges faced by Import Export Customer Service professionals, and how can these be managed effectively?

Import Export Customer Service professionals often encounter challenges such as coordinating with multiple stakeholders across different time zones, managing complex documentation, and handling unexpected delays in shipments. Effective communication, strong organizational skills, and staying updated on international trade regulations can help manage these challenges. Building good relationships with freight forwarders, customs brokers, and clients also contributes to smoother operations and quicker resolution of issues.

What are Import Export Customer Service jobs?

Import Export Customer Service jobs involve handling customer inquiries, processing orders, and coordinating shipments in international trade. Professionals in this role communicate with clients, freight forwarders, and customs brokers to ensure smooth import and export operations. They also resolve issues related to shipping documentation, delivery schedules, and compliance with trade regulations. Strong organizational and communication skills are essential for success in this position.

What is the difference between Import Export Customer Service vs Import Export Coordinator?

AspectImport Export Customer ServiceImport Export Coordinator
CredentialsHigh school diploma, customer service experience, knowledge of shipping regulationsSimilar credentials, often with certifications in logistics or supply chain
Work EnvironmentCustomer support centers, offices, online communicationLogistics offices, warehouses, coordination meetings
Employer & IndustryImport/export companies, freight forwarders, customs brokersSame industries, focusing on operational coordination
Search & Comparison IntentCustomer service roles, client communication in import/exportLogistics coordination, shipment management

Both roles involve import/export processes, but Import Export Customer Service primarily focuses on client communication and support, while Import Export Coordinator handles shipment planning and operational coordination. Understanding these differences helps job seekers target the right position based on their skills and career goals.

More about Import Export Customer Service jobs
What are the most commonly searched types of Import Export Customer Service jobs? The most popular types of Import Export Customer Service jobs are:
What states have the most Import Export Customer Service jobs? States with the most job openings for Import Export Customer Service jobs include:
What job categories do people searching Import Export Customer Service jobs look for? The top searched job categories for Import Export Customer Service jobs are:
Import Export Customer Service jobs near you
Infographic showing various Import Export Customer Service job openings in the United States as of May 2026, with employment types broken down into 12% Locum Tenens, 10% Internship, 73% Full Time, 1% Part Time, 1% Nights, and 3% Summer. Highlights an 94% Physical, and 6% Remote job distribution, with an average salary of $45,732 per year, or $22 per hour.

Import/Export Agent

IK Hofmann

Los Angeles, CA • On-site

$30.15/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Job description

The Import Export Agent

I.K. Hofmann is looking for an immediate long-term contract opening for an Import Export Agent in Los Angeles, CA, for a Cargo facility.

We are looking for ambitious and detail-oriented individuals to perform fast-paced office cargo work under supervision. They need to be flexible to work different shifts.


Import/ Export Agents Pay Range Starting at $30.15


The Import Export Agent Responsibilities:

  • Processes export and import inquires as per client requirements and procedures such as processing of discrepancies at acceptance
  • Preparation and finalization of outbound flights/trucks
  • handling of import documentation (delivery, transfer and abandoned shipment)
  • Processes all Air Waybills and HAWBs and ensures accurate data capture as per client’s requirements and procedures
  • Handles Special Cargo
  • Initiates invoicing, accepts cash payments
  • Performs Service Recovery activities (i.e. tracing, warehouse checks, offloads
  • Performs Airmail Handling
  • Fully supports the quality standards
  • Works according to documented CHM and GOM procedures
  • Observes and applies the security requirements of the client and local authorities
  • Contacts customers, inform them of any/all irregularities

Requirements.

  • High School Diploma or GED desired.
  • Experience in cargo, logistics, or warehouse operations preferred.
  • Must have open availability—able to work variable shifts, weekends, holidays, and cover for potential overtime as needed.
  • Able to lift up to 50 lbs and remain stationary for extended periods.
  • Proficient with computers and office equipment.
  • Strong communication and teamwork skills.

Work Environment:

Office Setting- Working with others. They often share the same workspace

Job Essential Functions:

  • Must be able to remain in a stationary position 75%-100% of the time (8-12.5-hour shifts).
  • The person in this position must occasionally move about inside the office and/or warehouse to access invoices, office machinery, etc.
  • The position requires constantly operating a computer and other office productivity machinery such as a computer, calculator, copier, and printer.
  • Occasionally moves documents from the office to the warehouse weighing up to 50 lbs.
  • Constantly positions oneself to maintain computers in the office, including under the desks and in the server closet.
  • Able to conduct other tasks that may arise based on operation needs.

Hours:

Must be able to have an open schedule due to shift hours ranging (Employee will be provided with a schedule 2-3 weeks in advance).


Benefits

I.K. Hofmann USA, Inc. values the contributions of our employees and we are pleased to offer the following benefit programs.

•Medical

•Prescription Drug Discounts

•Dental & Vision

•Short-Term Disability

•Accident, Critical Illness, and Life Insurance Package

•401k –Traditional & Roth options

•Employee Discount Program

•Referral Program that offers $50 to both you and your referral after they work 80 hours


#IMPORT#EXPORT #CARGO#OFFICE


About Us

I.K. Hofmann USA offers staffing & HR services in sectors like light industrial, automotive, aviation, logistics & professional. As an ISO 9001 certified firm, we prioritize service quality and deeply care for our employees. Founded in Germany, our parent company I.K. Hofmann GmbH, is a woman-owned business with branches across Austria, Czech Republic, Germany, Italy, Slovakia, Hungary and the US.We are proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, or any other protected classes. Must be eligible to work in the United States for any company without sponsorship. Must be eligible to work in the United States for any company without sponsorship. By entering my mobile number and submitting this application, I give my express written consent to receive text messages from, or on behalf of, I.K. Hofmann USA at the mobile telephone number provided for employment-related communications, notices, and updates, including via an automatic telephone dialing system. Consent is not required. Standard message and data rates may apply. Reply STOP to opt out. For California residents, please see our Employee & Applicant Notice at Collection & Privacy Policy for additional California-specific information here. We may use an Automated Employment Decision Tool (AEDT) to assist with initial prescreening; we provide required advance notice and a published bias-audit summary here.