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Import Export Customer Service Jobs (NOW HIRING)

BAE Systems

Import Export Anst Prin

Sterling Heights, MI · On-site

$101K - $172K/yr

S. Import/Export Regulations (International Traffic in Arms Regulations (ITAR), Export ... customer support services. Improving the future and protecting lives is an ambitious mission, but ...

PIRELLI TIRES

Import/Export Specialist

Rome, GA · On-site

Import / Export Specialist DISCOVER PIRELLI We are a global leader in the tire industry ... Ability to demonstrate success and experience managing major accounts customers and large contracts

PIRELLI TIRES

Import/Export Specialist

Rome, GA · On-site

Import / Export Specialist DISCOVER PIRELLI We are a global leader in the tire industry ... Ability to demonstrate success and experience managing major accounts customers and large contracts

IK Hofmann

Import/Export Agent

Dallas, TX · On-site

$17 - $19/hr

Performs Service Recovery activities (i.e. tracing, warehouse checks, offloads) * Fully supports ... Contacts customers, inform them of any/all irregularities * The person in this position frequently ...

Entrust

Be Seen First

Import Export Specialist

Shakopee, MN · On-site

$81K - $121K/yr

The Import/Export Specialist is responsible for the international shipment management, document ... Consults with customer service, transportation, warehouse operations, freight forwarders, and ...

Meyer

Import Export Manager

The Import Export Manager oversees international trade operations, including import, export, bonded ... vendors and customers. $90,000 to $120,000. DOE Equal Opportunity Employer This employer is ...

Flex

Import/Export Analyst

Buffalo Grove, IL

The Import/Export Analyst will be responsible for providing operational expertise to enhance the ... Interfaces with internal and external customers, foreign order administration, freight forwarders ...

Flex Ltd.

Import/Export Analyst

Buffalo Grove, IL · On-site

The Import/Export Analyst will be responsible for providing operational expertise to enhance the ... Interfaces with internal and external customers, foreign order administration, freight forwarders ...

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Import Export Customer Service information

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How much do import export customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for import export customer service in the United States is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.76 per hour, depending on experience, location, and employer.

What is an import export customer service representative?

Import Export Customer Service jobs involve handling customer inquiries, processing orders, and coordinating shipments in international trade. Professionals in this role communicate with clients, freight forwarders, and customs brokers to ensure smooth import and export operations. They also resolve issues related to shipping documentation, delivery schedules, and compliance with trade regulations. Strong organizational and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as an import export customer service representative?

To thrive as an Import Export Customer Service Representative, you need a solid understanding of logistics, international trade regulations, and supply chain processes, often supported by a relevant degree or experience in shipping and logistics. Familiarity with customs management systems, shipping software, and documentation platforms like SAP or CargoWise is typically required. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for managing client expectations and resolving issues. These skills ensure smooth cross-border operations, regulatory compliance, and high customer satisfaction in a fast-paced global environment.

What are some common challenges faced by import export customer service professionals, and how can these be managed effectively?

Import Export Customer Service professionals often encounter challenges such as coordinating with multiple stakeholders across different time zones, managing complex documentation, and handling unexpected delays in shipments. Effective communication, strong organizational skills, and staying updated on international trade regulations can help manage these challenges. Building good relationships with freight forwarders, customs brokers, and clients also contributes to smoother operations and quicker resolution of issues.

What is the difference between Import Export Customer Service vs Import Export Coordinator?

AspectImport Export Customer ServiceImport Export Coordinator
CredentialsHigh school diploma, customer service experience, knowledge of shipping regulationsSimilar credentials, often with certifications in logistics or supply chain
Work EnvironmentCustomer support centers, offices, online communicationLogistics offices, warehouses, coordination meetings
Employer & IndustryImport/export companies, freight forwarders, customs brokersSame industries, focusing on operational coordination
Search & Comparison IntentCustomer service roles, client communication in import/exportLogistics coordination, shipment management

Both roles involve import/export processes, but Import Export Customer Service primarily focuses on client communication and support, while Import Export Coordinator handles shipment planning and operational coordination. Understanding these differences helps job seekers target the right position based on their skills and career goals.

How to become an import export customer service?

To become an import export customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and knowledge of international trade procedures. Relevant experience in customer service, familiarity with shipping documentation, and understanding of customs regulations can enhance job prospects; some roles may require proficiency in industry software or certifications in logistics or supply chain management.
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Import Export Customer Service jobs near you
Infographic showing various Import Export Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,732 per year, or $22 per hour.

Import Export Anst Prin

BAE Systems

Sterling Heights, MI • On-site

$101K - $172K/yr

Full-time

Posted 13 days ago

BAE Systems rating

8.4

Company rating: 8.4 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

10th of 49 rated military and defense

Job description


This position assists the BAE Systems Land & Armaments L.P. Combat Missions Systems (CMS) Global Trade department in preparing export license applications and agreements, monitors the export and import of technical data, hardware, and services, and all other related activities to achieve business objectives while maintaining strict compliance with applicable U.S. government laws and regulations
Primary Duties:
  • Prepares, submits, and manages import/export authorizations (i.e. Technical Assistance Agreements (TAA), Manufacturing License Agreements (MLA), ATF permits, Department of State/Commerce Licenses, etc.) required to achieve business objectives utilizing the OCR/EASE Export Management System. This will include collaborating with internal customers (i.e. program personnel, business development, engineering) to gather detailed information to support the authorization. Meeting program objectives and schedules by processing applications in a timely manner and managing the authorization over it's lifespan is critical.
  • If approved by BAE Systems, will function as a designated "Empowered Official" per the International Traffic in Arms Regulations (ITAR), to provide required certifications to the U.S. State Department Directorate of Defense Trade Controls (DDTC).
  • Comprehends and applies U.S. Import/Export Regulations (International Traffic in Arms Regulations (ITAR), Export Administration Regulations (EAR), BATFE regulations), and company import/export policies and procedures. Assists company personnel on import/export-related questions. Maintains and increases knowledge by attending relevant seminars and training, and through self-study.
  • Helps internal customers across all functions with the review/approval of international travel requests, international visit requests, international purchase orders, document reviews, and international shipments.
  • Provides import/export training to new staff, current staff and special programs.
  • Reports potential export/import violations to the Empowered Official Manager or Director, CMS Global Trade. Supports the investigation of potential violations and assists in the preparation of voluntary disclosures to the U.S. Government.
  • Supports the ATF Compliance Program as needed and oversees the ATF inventory of the Sterling Heights, MI site; conducting periodic on-site inventory assessments to ensure accuracy of the Acquisition & Disposition (A&D) records.
  • Assists, prepares for, and participates in company, internal, external and government audits.
  • Coordinates with internal customers to vet pending imports and notifies the Import Team to ensure timely and compliant import transactions.
  • Maintains a safe work environment and ensures compliance with safety objectives and company policies.
  • Shares accountability of self-development with immediate supervisor.
  • Performs other duties and responsibilities as required.

Required Skills and Education
  • Bachelor's degree in a relevant discipline and 6 years of experience or an equivalent combination of education and experience.
  • Experience writing Technical Assistance Agreements (TAA)
  • Excellent computer skills including all Microsoft office applications.
  • Strong planning, time management, and organizational skills with demonstrated experience managing multiple deadlines supporting regulatory requirements and business objectives.
  • Sound oral and written communication experience, strong relationship-building skills, analytical thinking and ability.
  • Aptitude to work as part of a team.
  • Knowledge of how to work independently and to operate effectively without direct supervision.
  • Takes ownership and accountability for decisions.
  • Attention to detail is a must.
  • Experience interpreting and applying the ITAR, EAR, BATFE and other laws and regulations governing international trade.

About BAE Systems Platforms & Services Posting
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
The Platforms & Services (P&S) sector under BAE Systems, Inc does the big stuff: the armored combat vehicles, naval guns, missile launchers, and ship repair...just to name a few. Our employees take pride in the work they do and why they do it. They are on the front lines every day, building our products to protect the lives of those who serve. We may be biased, but we think P&S does some of the coolest work around, and we think you will too.
Preferred Skills and Education
experience with OCR/EASE Export Management System

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About BAE Systems

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At BAE Systems, we provide some of the world's most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security and people, and keep critical information and infrastructure secure.

Industry

National security and international affairs and it services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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