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Import Export Customer Service Jobs (NOW HIRING)

Celestica

Import/Export Associate

Fort Worth, TX · On-site

We are currently seeking an Import/Export Analyst to join our team in Forth Worth Texas Detailed ... Responds to requests for support/service and develops processes to meet customer demands to ensure ...

Yamaha

Import Export Coordinator I

Buena Park, CA · On-site

... customer service and innovation. Purpose of Role Ensure that imported products and parts are ... Ensure import and export of products and materials in a manner compliant with all U.S. laws and ...

CTC Global

Import & Export Specialist

Irvine, CA · On-site

$64K - $81K/yr

SUMMARY The Import/Export Specialist efficiently and accurately prepares, issues and processes all ... customers, loading facilities, freight forwarders, brokers, vendors, and customers • Create ...

BAE Systems

Import Export Anst Prin

Mclean, VA · On-site

$101K - $172K/yr

Coordinate Exports and Imports in accordance with BAE Systems policy and U.S. Government export ... customer support services. Improving the future and protecting lives is an ambitious mission, but ...

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How much do import export customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for import export customer service in the United States is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.76 per hour, depending on experience, location, and employer.

What is an import export customer service representative?

Import Export Customer Service jobs involve handling customer inquiries, processing orders, and coordinating shipments in international trade. Professionals in this role communicate with clients, freight forwarders, and customs brokers to ensure smooth import and export operations. They also resolve issues related to shipping documentation, delivery schedules, and compliance with trade regulations. Strong organizational and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as an import export customer service representative?

To thrive as an Import Export Customer Service Representative, you need a solid understanding of logistics, international trade regulations, and supply chain processes, often supported by a relevant degree or experience in shipping and logistics. Familiarity with customs management systems, shipping software, and documentation platforms like SAP or CargoWise is typically required. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for managing client expectations and resolving issues. These skills ensure smooth cross-border operations, regulatory compliance, and high customer satisfaction in a fast-paced global environment.

What are some common challenges faced by import export customer service professionals, and how can these be managed effectively?

Import Export Customer Service professionals often encounter challenges such as coordinating with multiple stakeholders across different time zones, managing complex documentation, and handling unexpected delays in shipments. Effective communication, strong organizational skills, and staying updated on international trade regulations can help manage these challenges. Building good relationships with freight forwarders, customs brokers, and clients also contributes to smoother operations and quicker resolution of issues.

What is the difference between Import Export Customer Service vs Import Export Coordinator?

AspectImport Export Customer ServiceImport Export Coordinator
CredentialsHigh school diploma, customer service experience, knowledge of shipping regulationsSimilar credentials, often with certifications in logistics or supply chain
Work EnvironmentCustomer support centers, offices, online communicationLogistics offices, warehouses, coordination meetings
Employer & IndustryImport/export companies, freight forwarders, customs brokersSame industries, focusing on operational coordination
Search & Comparison IntentCustomer service roles, client communication in import/exportLogistics coordination, shipment management

Both roles involve import/export processes, but Import Export Customer Service primarily focuses on client communication and support, while Import Export Coordinator handles shipment planning and operational coordination. Understanding these differences helps job seekers target the right position based on their skills and career goals.

How to become an import export customer service?

To become an import export customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and knowledge of international trade procedures. Relevant experience in customer service, familiarity with shipping documentation, and understanding of customs regulations can enhance job prospects; some roles may require proficiency in industry software or certifications in logistics or supply chain management.
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What are the most commonly searched types of Import Export Customer Service jobs?

The most popular types of Import Export Customer Service jobs are:

What states have the most Import Export Customer Service jobs?

States with the most job openings for Import Export Customer Service jobs include:

What job categories do people searching Import Export Customer Service jobs look for?

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Import Export Customer Service jobs near you
Infographic showing various Import Export Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,732 per year, or $22 per hour.

Import/Export Operations Specialist

Livingston International

New Orleans, LA • On-site

$21.63 - $33.41/hr

Full-time

Posted 27 days ago

Livingston International rating

7.7

Company rating: 7.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.
Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.
JOB SUMMARY
Livingston is seeking an experienced freight forwarding professional to manage international air and ocean import/export shipments from booking through final delivery. This role is responsible for coordinating shipments, preparing export/import documentation, communicating with carriers and customers, resolving shipment issues, and ensuring compliance with international transportation regulations. Ideal candidates will have 3+ years of freight forwarding experience and strong knowledge of air, ocean, import, and export operations.
KEY DUTIES & RESPONSIBILITIES
  • Coordinate the routing of import and export bookings with airline and ocean carriers
  • Timely preparation of rates and quotes for customers and overseas agents
  • Support the development of existing and new customers by working closely with your Branch Manager and the entire sales organization
  • Collaborate and build relationships with customers, carriers, and agent representatives regarding air, ocean, import, and export products to strengthen service competitiveness
  • Prepare all necessary shipping documentation related to international bookings and process all import/export documentation to clearing agents to include: (HAWB's, MAWB's, AES's, Manifest, Shipping Instructions, Haz Cargo Decl., Bill of Ladings, and Certificate of Origin, etc.)
  • Dispatch pick-ups to authorized agents and drayage companies, shipping lines, airlines, trucking companies, clearing agents, warehouses, and all other parties involved in the shipment
  • Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors
  • Act as a liaison with Custom Brokers and agents, along with Ocean and Air Terminal Operators
  • Support your branches quarterly metrics while obtaining if not exceeding your individual metrics
  • Perform other related duties as assigned by management.
  • Adhere to established policies and procedures.

KNOWLEDGE & SKILLS
  • Excellent Knowledge of Freight Forwarding and regulatory requirements
  • Ability to work in a blended operations and customer development role
  • Operations skills and experience in the trucking and freight forwarding industry
  • Ability to negotiate rates in effort to route freight in the most cost effective manner
  • Self-motivated, assertive, and responds to branch metrics
  • Customer-service oriented
  • Ability to multi-task, prioritize and organize work
  • MS Office skills

WORK EXPERIENCE - MINIMUM REQUIRED
3 years of related experience
EDUCATION
Required: High School/GED or equivalent
CERTIFICATIONS DESCRIPTION
COMPETENCIES
Business Acumen and Straight Talk
Agility
Customer First Focus
Inclusion and Collaboration
Accountability
Leading and Developing
At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.
Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is $21.63 - $33.41 USD. Actual compensation will be determined based on these factors and may vary accordingly.
Diversity, Equity, and Inclusion at Livingston
We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
Job Type: Full Time
Location: LA New Orleans - US051

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