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Ocean Import Customer Service Jobs (NOW HIRING)

AGS Logistics

Ocean Import Coordinator

Carson, CA · On-site

$22 - $28.75/hr

Coordinate ocean import shipments to ensure timely delivery and fulfillment of service commitments while maintaining high levels of customer satisfaction. * Serve as the primary liaison between ...

Rhenus Group

Ocean Import Coordinator

Cranford, NJ · On-site

$21.50 - $28/hr

Coordinate end-to-end ocean import shipments, ensuring timely execution from arrival through final ... Monitor shipment milestones, resolve delays or service issues, and provide customers with accurate ...

FNS, INC

Ocean Import Specialist

Ridgefield Park, NJ

Prepare and report service activities to Ocean Import Part/Team manager(s). Troubleshoot customer's inquiries. Other ad-hoc projects as requested by management Qualifications Bachelor's Degree and/or ...

New

Forward Air

Import Coordinator - Ocean

Coppell, TX

$19.50 - $25.50/hr

The Import Coordinator - Ocean supports international ocean import operations by assisting with ... Respond to customer inquiries related to shipment status and delivery timing. * Maintain organized ...

FNS, INC

Ocean Import Specialist

Chicago, IL

Prepare and report service activities to Ocean Import Part/Team manager(s). Troubleshoot customer's inquiries. Other ad-hoc projects as requested by management Qualifications Bachelor's Degree and/or ...

Savino Del Bene

Ocean Import Specialist

Detroit, MI · On-site

We are currently looking for 2 Ocean Import Specialists to join our team. We are looking for a ... Must possess excellent customer service skills with the ability to grasp extensive knowledge while ...

Forward Air

Import Coordinator - Ocean

Coppell, TX · On-site

$19.50 - $25.50/hr

The Import Coordinator - Ocean supports international ocean import operations by assisting with ... Respond to customer inquiries related to shipment status and delivery timing. * Maintain organized ...

Danzas Corporation

Ocean Import Specialist

Detroit, MI · On-site

$20 - $27/hr

This also includes special transport-related services. Visit our career site on the web at We have an exciting opportunity for an OCEAN IMPORT SPECIALIST with excellent communication and customer ...

JAS

Ocean Import Specialist

Charleston, SC · On-site

The Ocean Import Specialist is responsible for managing ocean import shipments, ensuring high-quality service that meets or exceeds customer expectations. This role involves providing effective ...

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Ocean Import Customer Service information

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How much do ocean import customer service jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for ocean import customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced in an Ocean Import Customer Service role, and how can they be managed effectively?

Ocean Import Customer Service professionals often handle complex logistics, tight deadlines, and frequent communication with international partners. Common challenges include managing documentation errors, navigating customs regulations, and coordinating with multiple stakeholders like shipping lines, customs brokers, and clients. To manage these effectively, strong organizational skills, attention to detail, and proactive communication are essential. Staying current with regulatory changes and maintaining clear, timely updates with clients can help ensure smooth import operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an Ocean Import Customer Service representative, and why are they important?

To thrive as an Ocean Import Customer Service representative, you need a strong understanding of international shipping regulations, documentation, and logistics processes, typically supported by experience in freight forwarding or a related field. Proficiency with transportation management systems (TMS), cargo tracking software, and documentation platforms is essential. Excellent communication, problem-solving, and organizational skills help you effectively coordinate shipments and resolve client issues. These skills are vital for ensuring smooth import operations, regulatory compliance, and high customer satisfaction in a fast-paced logistics environment.

What does an Ocean Import Customer Service representative do?

An Ocean Import Customer Service representative manages the logistics and documentation required for importing goods by sea. Their responsibilities include coordinating with shipping lines, customs brokers, and clients to ensure timely and accurate delivery of shipments. They handle customer inquiries, resolve issues related to shipments, and ensure compliance with international shipping regulations. Strong communication and organizational skills are essential in this role.
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What job categories do people searching Ocean Import Customer Service jobs look for? The top searched job categories for Ocean Import Customer Service jobs are:
Ocean Import Customer Service jobs near you
Infographic showing various Ocean Import Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Ocean Import Agent

Air Express International USA, Inc.

Charleston, SC

$19.39 - $25.85/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Job Title: Ocean Import Agent
Job Location: Charleston, SC

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.  Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for an OCEAN IMPORT AGENT with excellent communication and customer service skills.   Accuracy and timely movement of freight and information is a key component for this position.   This position will be based at our Charleston, SC Location.

Key Responsibilities:


  • Quoting, account creation, SOP responsibility
  • Confirm all shipment information with origin to initiate shipment- Knowledge of Inco terms
    required
  • Receive and validate customers order including shipping documents, SLI, EIN, credit application
  • Review/update; verify fees, customer profile, SOP, and rates per quote or customer SOP/work instructions
  • Verify shipment status, review pre-alert and verify Issue shipment handling instructions to operational Ocean Import Processors
  • Serve as a liaison between Document Processing Agent and the Customer regarding shipment details and/or exception
  • Communicate exceptions and shipment status with Customer and Ocean Import Processor
  • Work with Accounts Receivable
  • Increase customer satisfaction and business share through regular contact (i.e., phone, email, possible
    visits)
  • Initiate customer reports 

Skills / Requirements:


  • Minimum 1 year experience with ocean imports/ exports
  • Strong Understanding of Ocean Import/Export regulations and documents. 
  • Need to be able to work, communicate, and resolve problems that arise in the movement of product into/out of the US
  • Attention to detail and excellent oral and written skills required, some customer service
    experience desirable
  • A quick learner with a "Can-Do" attitude and strong prioritization skills
  • Exceptional customer service skills
  • Strong computer skills (Excel, Word, PowerPoint)
  • Cargo Wise systems knowledge is a plus
  • Hazmat certification is a plus

Pay Range: $19.39 - $25.85/hr. (Based on Experience)


Benefits (All Non-Union Employees)


* Compensation: Competitive base salary plus role dependent performance-based incentives.
* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
* Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
* Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
* Vision: Optional coverage for exams, frames, and contacts.
* Dental: Optional coverage for preventive, basic, and major services.
* Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.


Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.


Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

Employment Type: FULL_TIME

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