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Ocean Import Customer Service Jobs (NOW HIRING)

DSV A/S

Freight Forwarder Ocean Import

Orlando, FL · On-site

$21.75 - $25.75/hr

Manage relationships with customers and provide exceptional customer service Educational background ... Experience in ocean imports is highly desirable Skills & Competencies Mathematical Skills * Ability ...

Delmar International Inc.

Ocean Import Agent

Freeport, NY · On-site

$55K - $65K/yr

The agent will interact daily with service providers and carriers as well as both internal and external vendors to meet requirements. The Ocean Import Agent must also ensure that all deadlines are ...

FNS, INC

Ocean Import Specialist

Chicago, IL · On-site

$1.5K/mo

... customers and co-workers we can deliver the best services. Our team play is enhanced by the ... ocean import processing. • Customs clear importing goods through customs brokerage. • ...

DSV A/S

Freight Forwarder, Ocean Import

Mendota Heights, MN · On-site

$21 - $24.75/hr

... with customers and third party service providers. This role involves coordinating with various ... Experience in ocean import and export is highly desirable Skills & Competencies Mathematical Skills

DSV A/S

Freight Forwarder - Ocean Import

Nashville, TN · On-site

$21 - $24.75/hr

... with customers and third party service providers. This role involves coordinating with various ... Experience in ocean import and export is highly desirable Skills & Competencies Mathematical Skills

FNS, INC

Ocean Import Specialist I

Moonachie, NJ · On-site

$24.04 - $28.85/hr

... customers and co-workers we can deliver the best services. Our team play is enhanced by the ... Coordinate full-cycle of ocean import shipments from origin country to final destinations * Prepare ...

FNS, INC

Ocean Import Specialist

Ridgefield Park, NJ · On-site

$1.5K/mo

... customers and co-workers we can deliver the best services. Our team play is enhanced by the ... ocean import processing. • Customs clear importing goods through customs brokerage. • ...

Delmar International Inc.

Ocean Import Agent

Freeport, NY · On-site

$55K - $65K/yr

The agent will interact daily with service providers and carriers as well as both internal and external vendors to meet requirements. The Ocean Import Agent must also ensure that all deadlines are ...

DSV A/S

Freight Forwarder - Ocean Import

Milwaukee, WI · On-site

$21.50 - $25.25/hr

... with customers and third party service providers. This role involves coordinating with various ... Experience in ocean import and export is highly desirable Skills & Competencies Mathematical Skills

DSV A/S

Freight Forwarder, Ocean Import

Memphis, TN · On-site

$20.50 - $24.75/hr

... with customers and third party service providers. This role involves coordinating with various ... Experience in ocean import and export is highly desirable Skills & Competencies Mathematical Skills

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Ocean Import Customer Service information

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How much do ocean import customer service jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for ocean import customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced in an Ocean Import Customer Service role, and how can they be managed effectively?

Ocean Import Customer Service professionals often handle complex logistics, tight deadlines, and frequent communication with international partners. Common challenges include managing documentation errors, navigating customs regulations, and coordinating with multiple stakeholders like shipping lines, customs brokers, and clients. To manage these effectively, strong organizational skills, attention to detail, and proactive communication are essential. Staying current with regulatory changes and maintaining clear, timely updates with clients can help ensure smooth import operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an Ocean Import Customer Service representative, and why are they important?

To thrive as an Ocean Import Customer Service representative, you need a strong understanding of international shipping regulations, documentation, and logistics processes, typically supported by experience in freight forwarding or a related field. Proficiency with transportation management systems (TMS), cargo tracking software, and documentation platforms is essential. Excellent communication, problem-solving, and organizational skills help you effectively coordinate shipments and resolve client issues. These skills are vital for ensuring smooth import operations, regulatory compliance, and high customer satisfaction in a fast-paced logistics environment.

What does an Ocean Import Customer Service representative do?

An Ocean Import Customer Service representative manages the logistics and documentation required for importing goods by sea. Their responsibilities include coordinating with shipping lines, customs brokers, and clients to ensure timely and accurate delivery of shipments. They handle customer inquiries, resolve issues related to shipments, and ensure compliance with international shipping regulations. Strong communication and organizational skills are essential in this role.
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What job categories do people searching Ocean Import Customer Service jobs look for? The top searched job categories for Ocean Import Customer Service jobs are:
Ocean Import Customer Service jobs near you
Infographic showing various Ocean Import Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

OCEAN IMPORT SPECIALIST

Dimerco Express USA Corp

South San Francisco, CA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description

Build Your Career with Dimerco

Looking to level up? Join Dimerco and unleash your potential!

We’re looking for responsible, self-motivated individuals ready to grow in the fast-paced world of global shipping and logistics. At Dimerco, we provide a supportive learning environment, professional training, and pathways to career success. Our mission is simple yet powerful: to open doors for talented people and equip them with the skills to achieve their career dreams.

About Dimerco

Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing. Our projects primarily connect Asia’s manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents. Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe.

Why Join Dimerco?

Want to be part of a company that’s shaping the future of international freight and logistics? At Dimerco, your growth matters! We provide:

  1. Training and career support: structured programs to help you grow professionally.
  2. Global exposure: collaborate with international colleagues and gain opportunities to travel abroad.
  3. Effective communication: a flat structure that minimizes hierarchy and organizational layers.
  4. Cross-functional collaboration: work closely with diverse teams across regions and disciplines.
  5. Innovation-driven culture: leverage technology and new solutions to stay ahead in logistics.
  6. Career mobility: opportunities to take on global assignments and advance within the organization.

What are you waiting for? Hit apply!


Position Title: Ocean Import Specialist

Qualifications:

· Detail oriented, Self-motivated, Exceptional problem-solving skills

· Must know how to use and organize Microsoft Word, Excel.

· Fluent in English (written and spoken)

· Exceptional listening, verbal and written skills

Responsibilities:

· Ocean Import operations including data entry, customer service, rating, routing, documentation preparation

· Tracking orders processed, issuing invoices for services rendered.

· Exceptional Customer Service skills (verbal and written)

· Communicate effectively with internal departments, other regional branches and offices, and all external contacts

· Good organizational skills and ability to learn and retain information to build core industry related skills.

· Other assignments may be directed by the Management

Featured Benefits:

· Medical insurance

· Vision insurance

· Dental Insurance

· 401(k)

· Salary based on experience

Dimerco is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.

Dimerco’s official webpage: https://dimerco.com/