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Ocean Import Customer Service Jobs (NOW HIRING)

FNS, INC

Ocean Import Specialist

Duluth, GA · On-site

$1.5K/mo

... customers and co-workers we can deliver the best services. Our team play is enhanced by the ... ocean import processing. • Customs clear importing goods through customs brokerage. • ...

FreightTAS

Ocean Import or Export Coordinator

Chicago, IL · On-site

$50K - $65K/yr

Ocean Import or Export Coordinator Location: Chicago - Various locations Job Type: Full-Time, ... Proactively resolve shipment issues to minimize delays or service disruptions. * Support customer ...

FreightTAS

Ocean Import or Export Coordinator

Dallas, TX · On-site

$50K - $65K/yr

Ocean Import or Export Coordinator Location: Dallas - Various locations Job Type: Full-Time, Onsite ... Proactively resolve shipment issues to minimize delays or service disruptions. * Support customer ...

FNS, INC

Ocean Import Specialist

Chicago, IL · On-site

$1.5K/mo

... customers and co-workers we can deliver the best services. Our team play is enhanced by the ... ocean import processing. • Customs clear importing goods through customs brokerage. • ...

Weida Freight System, Inc.

Be Seen First

Import Coordinator

Compton, CA · On-site

$25 - $30/hr

We are seeking a detail-oriented and customer-focused Import Customer Service Representative with freight forwarding experience. The ideal candidate will handle the full import process for ocean and ...

DSV A/S

Freight Forwarder, Ocean Import

Mendota Heights, MN · On-site

$21 - $24.75/hr

... with customers and third party service providers. This role involves coordinating with various ... Experience in ocean import and export is highly desirable Skills & Competencies Mathematical Skills

FNS, INC

Sr. Ocean Import Specialist

Moonachie, NJ · On-site

$60K - $70K/yr

... customers and co-workers we can deliver the best services. Our team play is enhanced by the ... Coordinate full-cycle of ocean import shipments from origin country to final destinations * Prepare ...

FNS, INC

Ocean Import Specialist

Ridgefield Park, NJ · On-site

$1.5K/mo

... customers and co-workers we can deliver the best services. Our team play is enhanced by the ... ocean import processing. • Customs clear importing goods through customs brokerage. • ...

FNS, INC

Ocean Import Specialist I

Moonachie, NJ · On-site

$24.04 - $28.85/hr

... customers and co-workers we can deliver the best services. Our team play is enhanced by the ... Coordinate full-cycle of ocean import shipments from origin country to final destinations * Prepare ...

DSV A/S

Freight Forwarder, Ocean Import

Iselin, NJ · On-site

$22.50 - $30.50/hr

Manage relationships with customers and provide exceptional customer service Educational background ... Experience in ocean imports is highly desirable Skills & Competencies Mathematical Skills * Ability ...

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Ocean Import Customer Service information

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How much do ocean import customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for ocean import customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced in an ocean import customer service role, and how can they be managed effectively?

Ocean Import Customer Service professionals often handle complex logistics, tight deadlines, and frequent communication with international partners. Common challenges include managing documentation errors, navigating customs regulations, and coordinating with multiple stakeholders like shipping lines, customs brokers, and clients. To manage these effectively, strong organizational skills, attention to detail, and proactive communication are essential. Staying current with regulatory changes and maintaining clear, timely updates with clients can help ensure smooth import operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an ocean import customer service representative?

To thrive as an Ocean Import Customer Service representative, you need a strong understanding of international shipping regulations, documentation, and logistics processes, typically supported by experience in freight forwarding or a related field. Proficiency with transportation management systems (TMS), cargo tracking software, and documentation platforms is essential. Excellent communication, problem-solving, and organizational skills help you effectively coordinate shipments and resolve client issues. These skills are vital for ensuring smooth import operations, regulatory compliance, and high customer satisfaction in a fast-paced logistics environment.

What does an ocean import customer service representative do?

An Ocean Import Customer Service representative manages the logistics and documentation required for importing goods by sea. Their responsibilities include coordinating with shipping lines, customs brokers, and clients to ensure timely and accurate delivery of shipments. They handle customer inquiries, resolve issues related to shipments, and ensure compliance with international shipping regulations. Strong communication and organizational skills are essential in this role.
More about Ocean Import Customer Service jobs
What job categories do people searching Ocean Import Customer Service jobs look for? The top searched job categories for Ocean Import Customer Service jobs are:
Ocean Import Customer Service jobs near you
Infographic showing various Ocean Import Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - Ocean Imports

Laufer Group International

Lombard, IL • On-site

$40K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

About Laufer Group International
Laufer Group International is a leading international freight forwarder, customs broker, and global logistics provider. Headquartered in New York with offices throughout the United States and an extensive worldwide partner network, we deliver customized supply chain solutions that help businesses move freight efficiently across the globe.
Our services include international air freight, ocean freight, customs brokerage, warehousing, import and export management, and end-to-end supply chain solutions. At Laufer, we combine industry expertise with innovative technology and exceptional customer service to help customers navigate today's increasingly complex global marketplace.
About the Role
Laufer is seeking a motivated and detail-oriented Customer Service Representative – Ocean Imports to join our Ocean Import Operations team. In this role, you'll help coordinate international ocean shipments from arrival through final delivery while providing exceptional service to our customers.
You'll work closely with customers, customs brokers, ocean carriers, trucking companies, terminals, and internal teams to ensure shipments move efficiently, documentation is accurate, and customers receive timely updates throughout the import process. This is an excellent opportunity for someone looking to begin or grow a career in international logistics, freight forwarding, or supply chain operations.
What You'll Do
  • Serve as a primary point of contact for customers throughout the ocean import process.
  • Issue arrival notices to customers and designated customs brokers.
  • Review shipment information, including vessel schedules, estimated arrival dates (ETA), ports of discharge (POD), purchase order (PO), and delivery details.
  • Monitor shipment status and provide timely updates to customers and internal teams.
  • Coordinate with trucking companies, ocean carriers, terminals, and customs brokers to support the timely movement of freight.
  • Issue delivery orders and assist with scheduling deliveries.
  • Track shipments, container availability, cargo deliveries, and empty container returns.
  • Update shipment information and maintain accurate records in the transportation management system.
  • Help resolve shipment issues by working with customers and logistics partners.
  • Ensure all documentation is complete, accurate, and processed according to company procedures.
  • Support the team with additional operational and customer service responsibilities as needed.

What You'll Bring
  • Customer service, administrative, logistics, or supply chain experience preferred but not required.
  • Interest in international logistics, freight forwarding, supply chain, or transportation.
  • Strong communication and interpersonal skills with a customer-first mindset.
  • Excellent organizational skills and attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong problem-solving skills and willingness to learn.
  • Comfortable using Microsoft Office and learning new software systems.
  • Ability to work independently while collaborating effectively with a team.
  • Associate's or Bachelor's degree in Business, Supply Chain, Logistics, or a related field is a plus but not required.

Why Join Laufer?
At Laufer, we believe great careers begin with great opportunities. You'll receive hands-on training, mentorship from experienced logistics professionals, and exposure to the global supply chain industry while building valuable skills that can lead to long-term career growth.
Our benefits include:
  • Competitive salary based on experience
  • Medical, dental, and vision insurance with company cost-sharing
  • Health Savings Account (HSA) with company contribution
  • Medical Bridge Program
  • Flexible Spending Accounts (Medical and Dependent Care)
  • Company-paid short-term disability, long-term disability, life insurance, and AD&D coverage
  • 401(k) with generous company match
  • Generous paid time off
  • Employee Assistance Program
  • Employee Recognition Program
  • $500 annual charitable giving benefit through our Giveback Program

Compensation: $40,000
 

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