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Ocean Import Customer Service Jobs (NOW HIRING)

Dachser USA

Ocean Import Specialist

Charlotte, NC · On-site

$26.45 - $31.25/hr

The Ocean Import Specialist is responsible for coordinating all aspects of ocean import shipments ... Desire and ability to provide excellent customer service required, while maximizing profit.

Savino Del Bene

Ocean Import Specialist

Carson, CA · On-site

We are currently looking for an Ocean Import Specialists to join our team. We are looking for ... Must possess excellent customer service skills with the ability to grasp extensive knowledge while ...

New

Savino Del Bene

Ocean Import Specialist

Detroit, MI · On-site

We are currently looking for 2 Ocean Import Specialists to join our team. We are looking for a ... Must possess excellent customer service skills with the ability to grasp extensive knowledge while ...

Coda Staffing

Be Seen First

Air and Ocean Import Specialist

Itasca, IL · On-site

$23 - $26/hr

Job Summary We are seeking a highly motivated and detail-oriented Ocean Import Specialist to join ... customer service.

Savino Del Bene

Ocean Import Specialist

Dallas, TX · On-site

We are currently looking for 2 Ocean Import Specialists to join our team. We are looking for ... Must possess excellent customer service skills with the ability to grasp extensive knowledge while ...

DSV A/S

Manager, Ocean Import Department

Itasca, IL · On-site

Manager, Ocean Import Department Time Type: Full Time Summary The Ocean Import Department Manager ... Build and maintain relationships with customers, vendors, and third-party service providers to ...

FreightTAS

Ocean Import/Export Coordinator

Houston, TX

$50K - $65K/yr

Ocean Import or Export Coordinator Location: Houston - Various locations Job Type: Full-Time, ... Proactively resolve shipment issues to minimize delays or service disruptions. * Support customer ...

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Ocean Import Customer Service information

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How much do ocean import customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for ocean import customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced in an ocean import customer service role, and how can they be managed effectively?

Ocean Import Customer Service professionals often handle complex logistics, tight deadlines, and frequent communication with international partners. Common challenges include managing documentation errors, navigating customs regulations, and coordinating with multiple stakeholders like shipping lines, customs brokers, and clients. To manage these effectively, strong organizational skills, attention to detail, and proactive communication are essential. Staying current with regulatory changes and maintaining clear, timely updates with clients can help ensure smooth import operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an ocean import customer service representative?

To thrive as an Ocean Import Customer Service representative, you need a strong understanding of international shipping regulations, documentation, and logistics processes, typically supported by experience in freight forwarding or a related field. Proficiency with transportation management systems (TMS), cargo tracking software, and documentation platforms is essential. Excellent communication, problem-solving, and organizational skills help you effectively coordinate shipments and resolve client issues. These skills are vital for ensuring smooth import operations, regulatory compliance, and high customer satisfaction in a fast-paced logistics environment.

What does an ocean import customer service representative do?

An Ocean Import Customer Service representative manages the logistics and documentation required for importing goods by sea. Their responsibilities include coordinating with shipping lines, customs brokers, and clients to ensure timely and accurate delivery of shipments. They handle customer inquiries, resolve issues related to shipments, and ensure compliance with international shipping regulations. Strong communication and organizational skills are essential in this role.
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What job categories do people searching Ocean Import Customer Service jobs look for? The top searched job categories for Ocean Import Customer Service jobs are:
Ocean Import Customer Service jobs near you
Infographic showing various Ocean Import Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Ocean Import Specialist

Dachser USA

Charlotte, NC • On-site

$26.45 - $31.25/hr

Full-time

Posted 29 days ago

Job description

The Ocean Import Specialist is responsible for coordinating all aspects of ocean import shipments.
  • Coordinates customer import shipments with shippers, truckers and steamship lines.
  • Sets up bookings, arranges pick-ups for inland transportation and follows up to ensure shipments have reached their final destinations.
  • Converts and verifies shipment weight and volume. Calculates rates and price conversions.
  • Arranges timely and accurate billing.
  • Responsible for audit compliance with FMC regulations and Corporate policies and procedures.
  • Supports local sales efforts with timely responses to emails and rate requests.
  • Maintains communications with customers, carriers, vendors and other Dachser offices.
  • Performs other duties as required and assigned.

Requirements
  • High school diploma or its equivalent.
  • Minimum 2 years of experience working in ocean freight forwarding preferred.
  • Strong knowledge of and experience with contract interpretation.
  • Ability to negotiate rates with steamship lines.
  • Hazardous Materials experience a plus.
  • Desire and ability to provide excellent customer service required, while maximizing profit.
  • Professional demeanor, including excellent written & verbal communication skills.
  • Stellar organizational skills and the ability to meet deadlines.
  • Ability to work within a team environment where keeping open communication among your colleagues is vital.
  • Proficiency in Windows programs, specifically Word and Excel.

PHYSICAL DEMANDS/ Work Environment:
  • No heavy lifting is expected; although exertion of up to 20 pounds of force may be required on occasion.
  • Manual dexterity for the use of common office equipment, such as computers, copiers, fax machines, etc.
  • Sitting for extended periods of time is common.
  • Hearing and vision within average range to receive ordinary information and to prepare or inspect documents.
  • This position is performed in a traditional office setting.
  • These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this job.

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Salary Description
$26.45 - $31.25

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