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Ocean Import Customer Service Jobs (NOW HIRING)

JAS

Ocean Import Specialist

Charleston, SC · On-site

The Ocean Import Specialist is responsible for managing ocean import shipments, ensuring high-quality service that meets or exceeds customer expectations. This role involves providing effective ...

Employbridge

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Ocean Import Coordinator

Elk Grove Village, IL · On-site

$25 - $30/hr

Now hiring in Elk Grove, IL for a Ocean Import Account Rep Pay: $25.00-$30.00 ( BOE) Shift/Hours ... Previous customer service experience in a logistics setting preferred * Ability to work in a ...

Dachser USA

Ocean Import Specialist

Charlotte, NC · On-site

$26.45 - $31.25/hr

The Ocean Import Specialist is responsible for coordinating all aspects of ocean import shipments ... Desire and ability to provide excellent customer service required, while maximizing profit.

Savino Del Bene

Ocean Import Specialist

Chicago, IL · On-site

We are currently looking for 2 Ocean Import Specialists to join our team. We are looking for ... Must possess excellent customer service skills with the ability to grasp extensive knowledge while ...

FNS, INC

Ocean Import Specialist

Carson, CA · On-site

$21.63 - $31.25/hr

About the Job At FNS, we are committed to the satisfaction of both our customers and our employees ... Book freight service through carriers for clients. * Coordinate the pick up and drop off shipments.

Savino Del Bene

Ocean Import Specialist

Dallas, TX · On-site

We are currently looking for 2 Ocean Import Specialists to join our team. We are looking for ... Must possess excellent customer service skills with the ability to grasp extensive knowledge while ...

Weida Freight System, Inc.

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Import Coordinator

Compton, CA · On-site

$25 - $30/hr

We are seeking a detail-oriented and customer-focused Import Customer Service Representative with freight forwarding experience. The ideal candidate will handle the full import process for ocean and ...

FNS, INC

Sr. Ocean Import Specialist

Moonachie, NJ · On-site

$60K - $70K/yr

... customers and co-workers we can deliver the best services. Our team play is enhanced by the ... Coordinate full-cycle of ocean import shipments from origin country to final destinations * Prepare ...

Weida Freight System, Inc.

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Import Coordinator

Compton, CA · On-site

$25 - $30/hr

We are seeking a detail-oriented and customer-focused Import Customer Service Representative with freight forwarding experience. The ideal candidate will handle the full import process for ocean and ...

Expeditors

Ocean Import Agent

Uniondale, NY · On-site

... Ocean Import Department. Major Duties and Responsibilities * Operations/Industry Knowledge ... Customer Service * Vendor Relations * Procedure and Productivity Standards Adherence * Accounting

DSV A/S

Freight Forwarder Ocean Import

Miami, FL · On-site

$22.50 - $26.50/hr

... customer service Educational background / Work experience • Prior experience in freight forwarding, logistics, or a related field is preferred • Experience in ocean imports is highly desirable ...

DSV A/S

Freight Forwarder - Ocean Import

PA · On-site

$40K - $50K/yr

... with customers and third party service providers. This role involves coordinating with various ... Experience in ocean import and export is highly desirable Skills & Competencies Mathematical Skills

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Ocean Import Customer Service information

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How much do ocean import customer service jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for ocean import customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced in an Ocean Import Customer Service role, and how can they be managed effectively?

Ocean Import Customer Service professionals often handle complex logistics, tight deadlines, and frequent communication with international partners. Common challenges include managing documentation errors, navigating customs regulations, and coordinating with multiple stakeholders like shipping lines, customs brokers, and clients. To manage these effectively, strong organizational skills, attention to detail, and proactive communication are essential. Staying current with regulatory changes and maintaining clear, timely updates with clients can help ensure smooth import operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an Ocean Import Customer Service representative, and why are they important?

To thrive as an Ocean Import Customer Service representative, you need a strong understanding of international shipping regulations, documentation, and logistics processes, typically supported by experience in freight forwarding or a related field. Proficiency with transportation management systems (TMS), cargo tracking software, and documentation platforms is essential. Excellent communication, problem-solving, and organizational skills help you effectively coordinate shipments and resolve client issues. These skills are vital for ensuring smooth import operations, regulatory compliance, and high customer satisfaction in a fast-paced logistics environment.

What does an Ocean Import Customer Service representative do?

An Ocean Import Customer Service representative manages the logistics and documentation required for importing goods by sea. Their responsibilities include coordinating with shipping lines, customs brokers, and clients to ensure timely and accurate delivery of shipments. They handle customer inquiries, resolve issues related to shipments, and ensure compliance with international shipping regulations. Strong communication and organizational skills are essential in this role.
More about Ocean Import Customer Service jobs
What job categories do people searching Ocean Import Customer Service jobs look for? The top searched job categories for Ocean Import Customer Service jobs are:
Ocean Import Customer Service jobs near you
Infographic showing various Ocean Import Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Ocean Import Specialist

JAS

Charleston, SC • On-site

Full-time

Posted 23 days ago

Job description

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.
The Ocean Import Specialist is responsible for managing ocean import shipments, ensuring high-quality service that meets or exceeds customer expectations. This role involves providing effective solutions, adhering to company policies, and ensuring full compliance with relevant laws, regulations, and industry best practices.
ESSENTIAL FUNCTIONS:
  • Receive and track customer bookings and orders, sending shipping instructions overseas per customer specifications or established SOPs.
  • Notify customers of shipment arrivals, applicable charges, and any delays, including Customs or Exam holds.
  • Prepare and process Customs entries, classify invoices, file RLF entries, handle FDA-
  • Ensure documentation accuracy, including Customs classification, I.T. numbers, and commercial invoice details.
  • Transmit information to ABI, verify results, and make corrections as necessary. Monitor Customs and OGA releases (e.g., USDA, FCC, DOT).
  • Transmit payments for Customs duties as required.
  • Manage exceptions with relevant parties and provide updates to customers.
  • Maintain organized and complete files with all required documents in the proper sequence.
  • Coordinate entry and break-bulk shipments and monitor shipments moving under I.T., ensuring release and payment instructions are provided within the allotted free time.
  • Address customer requests and exceptions, ensuring responses align with company standards and guidelines.
  • Provide job costing forecasts, manage payables/receivables accurately, and invoice customers per payment terms. Dispute incorrect vendor payables as necessary.
  • Ensure Original Bill of Lading requirements are met in a timely manner.
  • Arrange delivery and maintain communication with truckers until completion, including confirmation of delivery and POD updates.
  • Maintain accurate shipment status in tracking and proprietary applications.
  • Assist with quotes by providing rates and tariffs as needed.

SUPERVISORY RESPONSIBILITIES:
  • None

QUALIFICATIONS:
  • Minimum 3 years' experience in Ocean imports or combination of education and expertise required
  • Excellent organizational skills
  • Excellent written and verbal skills
  • Strong computer skills including Microsoft Office suite
  • Detail oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently
  • Knowledge of US customs laws, practices and procedures
  • Able to perform the essential duties of this position without posing a "direct threat" to the health or safety of self or others
  • Able to interact positively and effectively with co-workers, subordinates and supervisors

EDUCATION AND EXPERIENCE:
  • High School Diploma or GED required
  • Minimum 3 years' experience in Ocean imports or combination of education and expertise required
  • Cargowise (C1) experience is preferred
  • Experience and knowledge regarding import entry procedures, compliance, rules and regulations preferred
  • Knowledge of First Port of Arrival (FPOA) entry processes is preferred
  • FDA experience preferred
  • Knowledge of Importer Security Filing (ISF) preferred
  • Good working knowledge of OGA transactions preferred

ENVIRONMENT:
100% performed in climate-controlled internal office environment working under normal office conditions.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee frequently is required to stop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds. This position requires employee to frequently work in a fluid, fast paced environment.
ADDITIONAL:
The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
DEFINITIONS: (if any abbreviation, the meaning needs to be inserted)
Management retains discretion to add or change duties of this position at any time.
JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
NOTICE TO APPLICANTS
JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT "KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER." JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.

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