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Ocean Export Customer Service Jobs (NOW HIRING)

Sea Shipping Line

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Ocean Export Coordinator

Naperville, IL · On-site

$40K - $55K/yr

Ocean Export Coordinator Job Summary: We are seeking a motivated and detail-oriented individual to ... This position is responsible for coordinating export shipments, handling customer service functions ...

Scan-Group

Ocean Export LCL Coordinator

Atlanta, GA · On-site

$21.25 - $28.25/hr

Minimum 1-3 years' experience in LCL ocean export customer service and/or operations is required, preferably from a NVOCC background, but a candidate with VOCC or freight forwarder experience will ...

Staff Solve

Ocean Export Manager - 77073

Houston, TX

Ocean Exports Manager - 770 73 Position Overview The Ocean Exports Manager oversees and manages all ... customer service. The manager serves as the primary point of contact between clients, carriers ...

ttg Talent Solutions

Ocean Export Clerk

Miami, FL · On-site

$20 - $21/hr

Ocean Export Clerk Location: Doral, FL Work Type: on-site Schedule: M -F 8am - 5pm or 9am - 6 pm ... The ideal candidate will bring strong customer service skills, attention to detail, and prior ...

Leschaco

Export Coordinator

Jersey City, NJ

$23 - $30.75/hr

... of Ocean Export Customer Service Representative in our Miami Office. * Coordinate shipments with Shippers and Receivers * Communicate with customers, staff and vendors * Correspond with overseas ...

RemX

Ocean Export Coordinator

Wayne, PA · On-site

$24 - $25/hr

... compliance, and deliver top-tier service in a fast-paced logistics environment. Key ... Ensure regulatory and customer compliance * Coordinate with carriers, drayage partners, and ...

Leschaco Inc

Export Coordinator

Jersey City, NJ · On-site

$55K - $70K/yr

... of Ocean Export Customer Service Representative in our Jersey City Office Responsibilities include but are not limited to: * Coordinate shipments with Shippers and Receivers * Communicate with ...

Leschaco

Export Coordinator

Jersey City, NJ · On-site

$55K - $70K/yr

... of Ocean Export Customer Service Representative in our Miami Office. * Coordinate shipments with Shippers and Receivers * Communicate with customers, staff and vendors * Correspond with overseas ...

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Ocean Export Customer Service information

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$15

$23

$32

How much do ocean export customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for ocean export customer service in the United States is $23.34, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

How much do import export agents make?

Import/export agents, including those working in ocean export customer service roles, typically earn between $40,000 and $70,000 annually, depending on experience, location, and company size. Salaries can vary based on certifications, knowledge of shipping regulations, and proficiency with logistics software.

What are Ocean Export Customer Service representatives?

Ocean Export Customer Service representatives are professionals who coordinate and manage the shipment of goods by sea for customers. They handle documentation, communication with shipping lines and customs, track shipments, and resolve any issues that arise during the export process. Their goal is to ensure that cargo is shipped efficiently, complies with international regulations, and meets customer requirements. They act as a key point of contact between clients, carriers, and other logistics partners.

What are the key skills and qualifications needed to thrive as an Ocean Export Customer Service representative, and why are they important?

To thrive as an Ocean Export Customer Service representative, you need strong knowledge of international shipping regulations, documentation, and logistics processes, typically backed by experience in freight forwarding or a related field. Familiarity with transportation management systems (TMS), cargo tracking software, and common office applications is important. Excellent communication, problem-solving, and organizational skills distinguish top performers in this role. These capabilities ensure efficient shipment handling, regulatory compliance, and high levels of customer satisfaction in a fast-paced global environment.

What are some common challenges faced by Ocean Export Customer Service professionals, and how can they be managed?

Ocean Export Customer Service professionals often encounter challenges such as managing last-minute booking changes, coordinating with multiple stakeholders across time zones, and ensuring compliance with international shipping regulations. Effective communication, strong organizational skills, and proactive problem-solving are key to overcoming these issues. Building strong relationships with carriers, freight forwarders, and clients also helps streamline processes and resolve issues quickly, making the role both dynamic and rewarding.

What is the difference between Ocean Export Customer Service vs Ocean Import Customer Service?

AspectOcean Export Customer ServiceOcean Import Customer Service
Primary FocusHandling export shipments, documentation, and client communication for outbound cargoManaging import shipments, clearance, and coordination for inbound cargo
CredentialsTypically requires logistics certifications, familiarity with export regulationsSimilar credentials, with emphasis on import compliance and customs procedures
Work EnvironmentFreight forwarders, shipping lines, logistics companiesFreight forwarders, customs brokers, shipping lines

Both roles involve customer service in international shipping but focus on different shipment directions. Ocean Export Customer Service handles outbound shipments, while Ocean Import Customer Service manages inbound cargo. They share similar credentials and work environments, but their responsibilities differ based on shipment flow.

More about Ocean Export Customer Service jobs
What job categories do people searching Ocean Export Customer Service jobs look for? The top searched job categories for Ocean Export Customer Service jobs are:
Ocean Export Customer Service jobs near you
Infographic showing various Ocean Export Customer Service job openings in the United States as of May 2026, with employment types broken down into 4% Full Time, 88% Part Time, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,546 per year, or $23.3 per hour.

Ocean Export - Customer Service Representative

OOCL USA Inc

Mount Pleasant, SC • On-site

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Ocean Export - Customer Service Representative

Get a job that will train you, help you grow, invest in you and your future. Check out OOCL! Its not just a job, it's a career.

774 South Shelmore Boulevard Suite 101, Mount Pleasant, SC 29464

On-site role Mon-Fri (w/1 hour lunch)

Not your typical face to face, retail customer service job. No sales. We have a separate team for that.

OOCL offers 90 DAYS of paid, on the job training to prepare you for this role!

If you want to learn about international business and the transportation and logistics arm of world trade, the Ocean Export - Customer Service Representative position is the perfect opportunity for you! OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.
Benefits:

As a global company, OOCL offers exceptional career and development opportunities with attractive compensation and benefits to Ocean Export - Customer Service Representative:

  • A Competitive Salary DOE and Overtime (when available)
  • 401k Retirement Plan AND Pension Plan
  • Paid Vacation days
  • Paid separate sick days
  • Paid Personal days off
  • Medical, Dental, and Vision Insurance
  • Excellent Growth and Advancement Opportunities
  • Friendly, Clean, Business Casual Office Environment
  • Referral bonuses available
  • Bi-Weekly pay
  • Tuition Assistance after 12 months

What our Ocean Export - Customer Service Representative Team does:

  • Respond to customer inquiries for export cargo both via email and telephone
  • Create, amend or transfer export bookings utilizing appropriate Systems and Guidelines
  • Communicate cross functionally to manage customer expectation, equipment and space availability and escalate to direct management as required
  • Promote utilization of OOCL online tools

Candidate preferred (NOT required) skills:

  • Customer Service Experience
  • Attention to detail, excellent verbal and written communication skills
  • Capable of managing multiple tasks simultaneously
  • Knowledge of Microsoft Office Suite
  • 0-25+ years of experience welcome!

What is OOCL?

OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia. With our core values – People People People, Community Responsibility, Customer Focus, Excellence through Quality – we hope to empower our employees to achieve the mission of OOCL.

Be part of a team!

  • Have a collaborative mindset as your daily interactions will include working with our customers and with many people in various departments within our organization in a team-based environment.
  • Bring your experience and thrive on proactively suggesting opportunities to increase efficiencies to improve the current process.

All employment is contingent upon the successful completion of a background check.

OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.