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Ocean Export Customer Service Jobs (NOW HIRING)

Staff Solve

Ocean Export Manager - 77073

Houston, TX

Ocean Exports Manager - 770 73 Position Overview The Ocean Exports Manager oversees and manages all ... customer service. The manager serves as the primary point of contact between clients, carriers ...

Staff Solve

Ocean Export Agent - 77073

Houston, TX

$60K - $70K/yr

... customer service. The ideal candidate will possess strong operational knowledge of ocean export ... procedures, documentation requirements, carrier relationships, and regulatory compliance. Key ...

RemX

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Air & Ocean Export Agent

Medley, FL · On-site

$22 - $25/hr

Air & Ocean Export Agent Location: Medley, FL (Miami Area) Pay Rate: $22.00 - $25.00 per hour ... Obtain rates from carriers and service providers and prepare customer quotations. * Respond to ...

Royal Shipping Lines

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Ocean Export Documentation

Miami, FL · On-site

$18 - $20/hr

Document Specialist Responsible for managing end-to-end ocean export shipments, including ... Strong customer service and communication skills * Ability to work both independently and ...

OCEANAIR Inc

Ocean Export Agent

Peabody, MA · On-site

$19.23 - $28.46/hr

Ocean Export Agent Reports to: Export Manager Location: Peabody, MA Compensation: $19.23-$28.46 per ... Provide professional customer service and respond to inquiries * Follow standard procedures and ...

OCEANAIR Inc

Ocean Export Agent

Peabody, MA · On-site

$19.23 - $28.46/hr

Ocean Export Agent Reports to: Export Manager Location: Peabody, MA Compensation: $19.23-$28.46 per ... Provide professional customer service and respond to inquiries * Follow standard procedures and ...

JAS

Ocean Export Specialist

Charleston, SC · On-site

SUMMARY The Ocean Export Specialist is responsible for managing the end-to-end coordination of ... customers, carriers, and overseas partners, delivering high-quality service and proactive ...

Rhenus Group

Ocean Export Coordinator

Des Plaines, IL · On-site

$21.50 - $28.75/hr

Coordinate and manage ocean export shipments from booking through final delivery for both FCL and ... Strong communication, customer service, and relationship management skills. * Excellent ...

JAS

Ocean Export Specialist

Charleston, SC · On-site

SUMMARY The Ocean Export Specialist is responsible for managing the end-to-end coordination of ... customers, carriers, and overseas partners, delivering high-quality service and proactive ...

PSA BDP

Ocean Export Logistics Coordinator

Bensenville, IL · On-site

$22 - $29.25/hr

Job Title Ocean Export Logistics Coordinator Education Some College Coursework Completed Location ... Prefer at least one (1) to three (3) years of experience in a customer service type environment.

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Ocean Export Customer Service information

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$15

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$32

How much do ocean export customer service jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for ocean export customer service in the United States is $23.34, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

How much does a DHL Ocean import Specialist make?

An Ocean Export Customer Service Specialist, including roles like DHL Ocean import specialists, typically earns between $40,000 and $60,000 annually, depending on experience and location. Compensation may also include benefits such as health insurance and paid time off, and the role often requires strong communication skills and knowledge of shipping software.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Director or Customer Experience Manager tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong communication skills, strategic planning, and industry knowledge.

What are Ocean Export Customer Service representatives?

Ocean Export Customer Service representatives are professionals who coordinate and manage the shipment of goods by sea for customers. They handle documentation, communication with shipping lines and customs, track shipments, and resolve any issues that arise during the export process. Their goal is to ensure that cargo is shipped efficiently, complies with international regulations, and meets customer requirements. They act as a key point of contact between clients, carriers, and other logistics partners.

What are the key skills and qualifications needed to thrive as an Ocean Export Customer Service representative, and why are they important?

To thrive as an Ocean Export Customer Service representative, you need strong knowledge of international shipping regulations, documentation, and logistics processes, typically backed by experience in freight forwarding or a related field. Familiarity with transportation management systems (TMS), cargo tracking software, and common office applications is important. Excellent communication, problem-solving, and organizational skills distinguish top performers in this role. These capabilities ensure efficient shipment handling, regulatory compliance, and high levels of customer satisfaction in a fast-paced global environment.

What are some common challenges faced by Ocean Export Customer Service professionals, and how can they be managed?

Ocean Export Customer Service professionals often encounter challenges such as managing last-minute booking changes, coordinating with multiple stakeholders across time zones, and ensuring compliance with international shipping regulations. Effective communication, strong organizational skills, and proactive problem-solving are key to overcoming these issues. Building strong relationships with carriers, freight forwarders, and clients also helps streamline processes and resolve issues quickly, making the role both dynamic and rewarding.

What is export customer service job description?

An export customer service representative handles communication with clients and freight forwarders to coordinate the shipment of goods internationally. They prepare documentation, track shipments, resolve issues, and ensure compliance with export regulations, often using logistics software. Strong communication skills and knowledge of shipping procedures are essential for this role.

What is the job description of ocean export customer service?

Ocean export customer service involves coordinating and managing the shipment of goods via ocean freight, including preparing documentation, tracking shipments, communicating with carriers and clients, and resolving issues related to export processes. The role requires strong communication skills, knowledge of shipping regulations, and proficiency with logistics software. It often involves working closely with freight forwarders, customs authorities, and internal teams to ensure timely and accurate delivery of goods.

What is the difference between Ocean Export Customer Service vs Ocean Import Customer Service?

AspectOcean Export Customer ServiceOcean Import Customer Service
Primary FocusHandling export shipments, documentation, and client communication for outbound cargoManaging import shipments, clearance, and coordination for inbound cargo
CredentialsTypically requires logistics certifications, familiarity with export regulationsSimilar credentials, with emphasis on import compliance and customs procedures
Work EnvironmentFreight forwarders, shipping lines, logistics companiesFreight forwarders, customs brokers, shipping lines

Both roles involve customer service in international shipping but focus on different shipment directions. Ocean Export Customer Service handles outbound shipments, while Ocean Import Customer Service manages inbound cargo. They share similar credentials and work environments, but their responsibilities differ based on shipment flow.

More about Ocean Export Customer Service jobs
What job categories do people searching Ocean Export Customer Service jobs look for? The top searched job categories for Ocean Export Customer Service jobs are:
Ocean Export Customer Service jobs near you
Infographic showing various Ocean Export Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,546 per year, or $23.3 per hour.
Ocean Export Manager - 77073

Ocean Export Manager - 77073

Staff Solve

Houston, TX

Full-time

Posted 13 days ago

Job description

Ocean Exports Manager – 77073
Position Overview
The Ocean Exports Manager oversees and manages all aspects of ocean export operations to ensure the efficient, compliant, and cost-effective movement of goods to international destinations. This role requires strong knowledge of international shipping regulations, carrier negotiations, export documentation, and customer service. The manager serves as the primary point of contact between clients, carriers, customs brokers, and internal departments to ensure seamless logistics execution.
Key Responsibilities
  • Manage Ocean Export Operations: Oversee day-to-day export shipments from booking through delivery, ensuring all documentation and compliance requirements are met.
  • Carrier & Vendor Coordination: Negotiate rates and service agreements with ocean carriers, freight forwarders, and other logistics partners to optimize cost and performance.
  • Documentation & Compliance: Prepare, review, and manage export documentation (Bills of Lading, Commercial Invoices, Packing Lists, Certificates of Origin, etc.) in accordance with international trade regulations and company policies.
  • Customer Relations: Serve as the main liaison for export customers, providing updates, resolving issues, and ensuring timely communication.
  • Customs & Regulatory Compliance: Ensure adherence to all U.S. and foreign export laws (including AES filings, Incoterms, and documentation for hazardous or restricted cargo).
  • Team Leadership: Supervise and train export coordinators or specialists, fostering a culture of accuracy, accountability, and continuous improvement.
  • Performance Tracking: Monitor KPIs related to shipment accuracy, transit times, cost efficiency, and customer satisfaction.
  • Problem Resolution: Troubleshoot shipment delays, documentation discrepancies, or customs clearance issues proactively.
  • Collaboration: Work closely with sales, warehousing, finance, and procurement teams to align shipping schedules with business needs.
Qualifications
Education: Bachelor’s degree in International Business, Supply Chain Management, Logistics, or a related field (or equivalent experience).
Experience: 5+ years in ocean export operations, including at least 2 years in a supervisory or management role.
Knowledge: Strong understanding of international shipping documentation, Incoterms, and U.S. export regulations.
Technical Skills: Proficiency with logistics software (CargoWise, SAP, or similar), Microsoft Office Suite, and online carrier portals.
Soft Skills: Excellent communication, leadership, organizational, and problem-solving abilities.
Certifications (Preferred): IATA/FIATA Certification, Customs Broker License, or Certified Export Specialist (CES).
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About Staff Solve

Sourced by ZipRecruiter

Staff Solve, Inc is a customer-driven, full-service employment agency that provides the community with superior customer service in placing skilled professionals for direct hire and temporary positions. We offer personal attention to detail and total commitment to excellence to serve the business and individual needs of our clients and community. Based on our knowledge of the workforce and accomplished staff, Staff Solve has helped thousands of people and organizations for over 27 years. Our mission pushes us to respond in a prompt, effective manner while maintaining the utmost professional standards for excellence and respect in our industry.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Houston, TX, US

Year founded

1994

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