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Ocean Export Customer Service Jobs (NOW HIRING)

Expeditors

Ocean Export Agent

Salt Lake City, UT

... customer service-based approach to logistics. Expeditors is a global logistics company ... Track and Trace Ocean Export Files and reporting * Meet compliance at all times to regulations ...

New

OCEANAIR Inc

Ocean Export Agent

Peabody, MA · On-site

$19.23 - $28.46/hr

Ocean Export Agent Reports to: Export Manager Location: Peabody, MA Compensation: $19.23-$28.46 per ... Provide professional customer service and respond to inquiries * Follow standard procedures and ...

DSV A/S

Freight Forwarder, Ocean Export

Boston, MA · On-site

$24.60 - $30.75/hr

... great customer experiences and high-quality services. As a global leader, our commitment to ... Freight Forwarder, Ocean Export Time Type: Full Time Team Lead, Ocean Export The Ocean Export Team ...

JAS

Ocean Export Specialist

Charleston, SC · On-site

The Ocean Export Specialist is responsible for managing the end-to-end coordination of ... customers, carriers, and overseas partners, delivering high-quality service and proactive ...

Walker SCM

Ocean Export Specialist

CA · On-site

... service. We provide superior products without sacrificing the small firm attributes that have ... Customers requirements along with timely closing of each file as per company policy. • ...

JAS

Ocean Export Specialist

Charleston, SC · On-site

The Ocean Export Specialist is responsible for managing the end-to-end coordination of ... customers, carriers, and overseas partners, delivering high-quality service and proactive ...

Savino Del Bene

Ocean Export Coordinator

Bensenville, IL · On-site

$21.50 - $28.75/hr

... Ocean Export Coordinators in Chicago to join our growing team. Essential Job Functions * Receive ... Ensure documentation is accurately processed, distributed and released to carrier, customers and ...

Rock City Logistics

Be Seen First

Air & Ocean Export Operator

Southfield, MI · On-site

$48K - $58K/yr

Air & Ocean Export Operator (Freight Forwarding) Location: Southfield, MI (On-site) Job Summary: We ... Handle full file costing, generate timely customer invoicing, audit vendor invoices, and maximize ...

DSV A/S

Freight Forwarder - Ocean Export

Creve Coeur, MO · On-site

$20 - $23.50/hr

... with customers and third party service providers. This role involves coordinating with various ... Experience in ocean import and export is highly desirable Skills & Competencies Mathematical Skills

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Showing results 21-40

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Ocean Export Customer Service information

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How much do ocean export customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for ocean export customer service in the United States is $23.34, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

What is an ocean export customer service representative?

Ocean Export Customer Service representatives are professionals who coordinate and manage the shipment of goods by sea for customers. They handle documentation, communication with shipping lines and customs, track shipments, and resolve any issues that arise during the export process. Their goal is to ensure that cargo is shipped efficiently, complies with international regulations, and meets customer requirements. They act as a key point of contact between clients, carriers, and other logistics partners.

What are the key skills and qualifications needed to thrive as an ocean export customer service representative?

To thrive as an Ocean Export Customer Service representative, you need strong knowledge of international shipping regulations, documentation, and logistics processes, typically backed by experience in freight forwarding or a related field. Familiarity with transportation management systems (TMS), cargo tracking software, and common office applications is important. Excellent communication, problem-solving, and organizational skills distinguish top performers in this role. These capabilities ensure efficient shipment handling, regulatory compliance, and high levels of customer satisfaction in a fast-paced global environment.

What are some common challenges faced by ocean export customer service professionals, and how can they be managed?

Ocean Export Customer Service professionals often encounter challenges such as managing last-minute booking changes, coordinating with multiple stakeholders across time zones, and ensuring compliance with international shipping regulations. Effective communication, strong organizational skills, and proactive problem-solving are key to overcoming these issues. Building strong relationships with carriers, freight forwarders, and clients also helps streamline processes and resolve issues quickly, making the role both dynamic and rewarding.

What is the difference between Ocean Export Customer Service vs Ocean Import Customer Service?

AspectOcean Export Customer ServiceOcean Import Customer Service
Primary FocusHandling export shipments, documentation, and client communication for outbound cargoManaging import shipments, clearance, and coordination for inbound cargo
CredentialsTypically requires logistics certifications, familiarity with export regulationsSimilar credentials, with emphasis on import compliance and customs procedures
Work EnvironmentFreight forwarders, shipping lines, logistics companiesFreight forwarders, customs brokers, shipping lines

Both roles involve customer service in international shipping but focus on different shipment directions. Ocean Export Customer Service handles outbound shipments, while Ocean Import Customer Service manages inbound cargo. They share similar credentials and work environments, but their responsibilities differ based on shipment flow.

More about Ocean Export Customer Service jobs
What job categories do people searching Ocean Export Customer Service jobs look for? The top searched job categories for Ocean Export Customer Service jobs are:
Ocean Export Customer Service jobs near you
Infographic showing various Ocean Export Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,546 per year, or $23.3 per hour.

Ocean Export Agent

Expeditors

Salt Lake City, UT

Full-time

Medical, Life, PTO

Posted 2 days ago

New

Expeditors rating

8.1

Company rating: 8.1 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

44th of 359 rated logistics

Job description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace Ocean Export Files and reporting
  • Meet compliance at all times to regulations internal and external in accordance with government regulations
  • Understand department process flow, and looking for best practices to improve operational efficiency and productivity
  • Ensure all customers standard operating procedures in place and updated in the DLSOPs
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Escalation of problems to Management when necessary
Qualifications
  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
  • Understanding of ocean documentation process a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word)
  • Hazardous Materials certification (preferred)
  • Fluent in English

Reporting Structure

  • Ocean Export Lead Agent, Supervisor and Manager

Additional Information

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus

What Expeditors employees say

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Benefits

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