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Ocean Export Customer Service Jobs (NOW HIRING)

OCEANAIR Inc

Ocean Export Agent

Peabody, MA · On-site

$19.23 - $28.46/hr

Ocean Export Agent Reports to: Export Manager Location: Peabody, MA Compensation: $19.23-$28.46 per ... Provide professional customer service and respond to inquiries * Follow standard procedures and ...

OCEANAIR Inc

Ocean Export Agent

Peabody, MA · On-site

$19.23 - $28.46/hr

Ocean Export Agent Reports to: Export Manager Location: Peabody, MA Compensation: $19.23-$28.46 per ... Provide professional customer service and respond to inquiries * Follow standard procedures and ...

Rhenus Group

Ocean Export Coordinator

Des Plaines, IL · On-site

$21.50 - $28.75/hr

Coordinate and manage ocean export shipments from booking through final delivery for both FCL and ... Strong communication, customer service, and relationship management skills. * Excellent ...

RemX

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Ocean Export Coordinator / Recent Graduates

Bensenville, IL · On-site

$24 - $25/hr

... compliance, and deliver top-tier service in a fast-paced logistics environment. Key ... and customer compliance · Coordinate with carriers, drayage partners, and internal teams · ...

JAS

Ocean Export Supevisor

Dallas, TX · On-site

Maximize opportunities to improve customer service. * Provide support for current and new employee ... General understanding of ocean export (LCL/FCL). * Understanding Export Compliance Regulations.

Tier One Services, Inc

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Ocean Export Coordinator

Miami, FL · On-site

$22/hr

Experience in ocean export, import logistics, or freight forwarding environments preferred

PSA BDP

Ocean Export Logistics Coordinator

Bensenville, IL · On-site

$22 - $29.25/hr

Job Title Ocean Export Logistics Coordinator Education Some College Coursework Completed Location ... Prefer at least one (1) to three (3) years of experience in a customer service type environment.

JAS

Ocean Export Specialist

Charleston, SC · On-site

To provide customer service to exporting customers: bookings, rates, document production ... Minimum 3 -5 years' experience handling ocean export shipments. * Experience working in the freight ...

PSA BDP

Ocean Export Logistics Coordinator

Bensenville, IL · On-site

$22 - $29.25/hr

Job Title Ocean Export Logistics Coordinator Education Some College Coursework Completed Location ... Prefer at least one (1) to three (3) years of experience in a customer service type environment.

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All JobsOcean Export Customer Service Jobs

Ocean Export Customer Service information

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$15

$23

$32

How much do ocean export customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for ocean export customer service in the United States is $23.34, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

How much do import export agents make?

Import/export agents, including those working in ocean export customer service roles, typically earn between $40,000 and $70,000 annually, depending on experience, location, and company size. Salaries can vary based on certifications, knowledge of shipping regulations, and proficiency with logistics software.

What are Ocean Export Customer Service representatives?

Ocean Export Customer Service representatives are professionals who coordinate and manage the shipment of goods by sea for customers. They handle documentation, communication with shipping lines and customs, track shipments, and resolve any issues that arise during the export process. Their goal is to ensure that cargo is shipped efficiently, complies with international regulations, and meets customer requirements. They act as a key point of contact between clients, carriers, and other logistics partners.

What are the key skills and qualifications needed to thrive as an Ocean Export Customer Service representative, and why are they important?

To thrive as an Ocean Export Customer Service representative, you need strong knowledge of international shipping regulations, documentation, and logistics processes, typically backed by experience in freight forwarding or a related field. Familiarity with transportation management systems (TMS), cargo tracking software, and common office applications is important. Excellent communication, problem-solving, and organizational skills distinguish top performers in this role. These capabilities ensure efficient shipment handling, regulatory compliance, and high levels of customer satisfaction in a fast-paced global environment.

What are some common challenges faced by Ocean Export Customer Service professionals, and how can they be managed?

Ocean Export Customer Service professionals often encounter challenges such as managing last-minute booking changes, coordinating with multiple stakeholders across time zones, and ensuring compliance with international shipping regulations. Effective communication, strong organizational skills, and proactive problem-solving are key to overcoming these issues. Building strong relationships with carriers, freight forwarders, and clients also helps streamline processes and resolve issues quickly, making the role both dynamic and rewarding.

What is the difference between Ocean Export Customer Service vs Ocean Import Customer Service?

AspectOcean Export Customer ServiceOcean Import Customer Service
Primary FocusHandling export shipments, documentation, and client communication for outbound cargoManaging import shipments, clearance, and coordination for inbound cargo
CredentialsTypically requires logistics certifications, familiarity with export regulationsSimilar credentials, with emphasis on import compliance and customs procedures
Work EnvironmentFreight forwarders, shipping lines, logistics companiesFreight forwarders, customs brokers, shipping lines

Both roles involve customer service in international shipping but focus on different shipment directions. Ocean Export Customer Service handles outbound shipments, while Ocean Import Customer Service manages inbound cargo. They share similar credentials and work environments, but their responsibilities differ based on shipment flow.

More about Ocean Export Customer Service jobs
What job categories do people searching Ocean Export Customer Service jobs look for? The top searched job categories for Ocean Export Customer Service jobs are:
Ocean Export Customer Service jobs near you
Infographic showing various Ocean Export Customer Service job openings in the United States as of May 2026, with employment types broken down into 4% Full Time, 88% Part Time, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,546 per year, or $23.3 per hour.
Ocean Export Agent

Ocean Export Agent

OCEANAIR Inc

Peabody, MA • On-site

$19.23 - $28.46/hr

Full-time

Posted 9 days ago

Job description

Job Title: Ocean Export Agent

Reports to: Export Manager

Location: Peabody, MA

Compensation: $19.23–$28.46 per hour
Employment Type: Full-time | Non-exempt
Schedule: Monday - Friday 8:30 to 5:30


Join Our Team at OCEANAIR, Inc.!
Since 1983, OCEANAIR Inc. has built a strong reputation as a trusted provider of global logistics and freight forwarding services. Guided by our core values of Service, Responsibility, Family, Excellence, and Adaptability, we deliver reliable solutions across air and ocean freight, customs brokerage, compliance, and domestic transportation.

Our success is driven by a commitment to our customers, a supportive team environment, and the ability to adapt in a fast-moving global industry. At OCEANAIR, we take ownership of our work, strive for excellence in everything we do, and treat our employees and partners like family. Join our team and be part of an organization dedicated to delivering high-quality service and long-term success.

What We’re Looking For

  • 1–3 years of experience in logistics, freight forwarding, or a related field preferred

  • Basic knowledge of export documentation and international shipping processes

  • Familiarity with Microsoft Office and ability to learn new systems (TMS)

  • Strong organizational skills and attention to detail

  • Clear and professional communication skills

  • Ability to manage multiple tasks in a fast-paced environment

  • Strong work ethic, accountability, and willingness to learn


Position Overview
The Ocean Export Agent supports daily export operations by coordinating international shipments, preparing documentation, and ensuring compliance with all applicable regulations. This role manages routine to moderately complex transactions while maintaining accuracy, timeliness, and clear communication with customers, carriers, and internal teams.

This position is responsible for delivering a high-quality, consistent experience to both internal and external customers. The Ocean Export Agent I also supports sales efforts, assists with quotations, and collaborates with team members to ensure shipments move efficiently and compliantly.

The schedule for this role may include weekends on a rotational basis and may require holiday coverage depending on operational needs.

Key Responsibilities

  • Support export shipments, including booking, data entry, and basic documentation

  • Track shipments and provide status updates to customers and internal teams

  • Coordinate pickups and deliveries with trucking companies and service providers

  • Maintain accurate shipment records and update the Transportation Management System (TMS)

  • Assist with billing, cost entry, and file management

  • Help prepare export documents such as bills of lading and air waybills

  • Monitor shipments and escalate issues to senior team members as needed

  • Provide professional customer service and respond to inquiries

  • Follow standard procedures and support overall team operations

Work Environment & Physical Requirements

  • Office-based position with regular computer and telephone use

  • Involves strong attention to detail and highly organized

  • Involves sitting or standing for extended periods; occasional walking, bending, and reaching

  • Ability to lift, push, or pull up to 20 pounds

  • Occasional work during weekends and holidays depending on departmental rotation

Why Work with Us?

  • Competitive compensation and benefits package

  • Opportunities for professional growth in global logistics

  • Team-oriented, inclusive, and supportive work environment

  • Make a real impact by ensuring the global movement of pharmaceutical goods

OCEANAIR Inc. is an equal opportunity employer. We encourage applications from individuals of all backgrounds and are committed to providing reasonable accommodations for individuals with disabilities under the Americans with Disabilities Act (ADA).

Apply Today
Be a key player in global trade. Apply now to join OCEANAIR and help move the world forward!