Ocean Export Customer Service Jobs (NOW HIRING)

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

ESSENTIAL FUNCTIONS:

• Prepare/coordinate the necessary documentation for the efficient, cost-effective and lawful execution of all ocean export activities.
• Coordinate cargo pick up/transfer. Monitor status.
• Communicate with export related authorities, and customers and suppliers, in all relevant territories and countries, as necessary to ensure efficient, positive and lawful relations, support and activities.
• Manage/update carrier/vendor rates. Obtain spot rates when necessary.
• Communicate/correspond with overseas agents and clients in a timely manner. To include pre alert, rate requests, shipment status.
• Track shipments and update customers/agents of status.
• Create and maintain customer files.
• Responsible for customer invoicing and payables approval.
• Audit files to ensure accuracy and completion.
• Interact with coworkers in a professional and courteous manner.
• Assist other departments as needed, or when requested by the department or branch manager.

SUPERVISORY RESPONSIBILITIES:

The incumbent will not directly and/or indirectly supervise employees.

QUALIFICATIONS:

• Minimum 3 -5 years' experience handling ocean export shipments.
• Experience working in the freight forwarding industry is preferred.
• Previous knowledge of Cargo Wise (C1) is preferred.
• Ability to think pro-actively and address work challenges with diplomacy, using effective problem resolution skills.
• Able to perform the essential duties of this position without posing a "direct threat" to the health or safety of self or others.
• Able to interact positively and effectively with co-workers, subordinates and supervisors.

EDUCATION AND EXPEREINCE:

• High School Diploma or GED is preferred.
• Experience in the freight forwarding industry is a plus.
• Ability to work in a fluid work environment and be able to effectively deal with unexpected situations.
• Excellent written and verbal communication skills.
• Geographical knowledge is preferred.

ADDITIONAL:

The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

DEFINITIONS: (if any abbreviation, the meaning needs to be inserted)

Management retains discretion to add or change duties of this position at any time.

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

NOTICE TO APPLICANTS
JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT "KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER." JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.