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3Pl Csr Jobs (NOW HIRING)

ShipMonk

Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

Customer Service Representative Fort Worth, Texas, United States ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned ...

ShipMonk

Customer Service Representative

Las Vegas, NV

$15.50 - $21/hr

Customer Service Representative Las Vegas, Nevada, United States ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned ...

ShipMonk

Customer Service Representative

Las Vegas, NV · On-site

$15.25 - $20.75/hr

About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants . We provide cutting ... Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management ...

ShipMonk

Customer Service Representative

Las Vegas, NV · On-site

$15.25 - $20.75/hr

About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants . We provide cutting ... Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management ...

Circle Logistics

Customer Service Rep

Orlando, FL · On-site

$15 - $20.25/hr

Company Description Circle Logistics is a third-party logistics (3PL) firm focused on delivering ... We are seeking a detail-oriented and customer-focused Driver Services Representative to join our ...

Circle Logistics

Customer Service Rep

Orlando, FL

$15 - $20.25/hr

Company Description Circle Logistics is a third-party logistics (3PL) firm focused on delivering ... We are seeking a detail-oriented and customer-focused Driver Services Representative to join our ...

Circle Logistics

Customer Service Rep

Orlando, FL

$15 - $20.25/hr

Company Description Circle Logistics is a third-party logistics (3PL) firm focused on delivering ... We are seeking a detail-oriented and customer-focused Driver Services Representative to join our ...

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3Pl Csr information

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How much do 3pl csr jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for 3pl csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between 3PL Csr vs Warehouse Associate?

Aspect3PL CsrWarehouse Associate
CredentialsCustomer service skills, logistics knowledgeHigh school diploma or equivalent, physical ability
Work EnvironmentCustomer interaction, office and warehouse settingsPrimarily warehouse, physical tasks
Industry UsageLogistics, supply chain, third-party logistics providersWarehousing, distribution centers

The 3PL Csr focuses on customer service and communication within logistics companies, handling client inquiries and coordinating shipments. In contrast, a Warehouse Associate primarily performs physical tasks like inventory management and order fulfillment. While both roles are essential in logistics, the 3PL Csr emphasizes customer interaction, whereas the Warehouse Associate concentrates on warehouse operations.

What are some common challenges faced by a 3PL Customer Service Representative (CSR), and how can they be managed effectively?

A common challenge for a 3PL CSR is managing high volumes of client inquiries while ensuring accurate and timely communication between warehouses, carriers, and customers. Balancing multiple priorities—such as shipment tracking, issue resolution, and meeting service level agreements—requires strong organizational skills and attention to detail. Collaborating closely with logistics teams and leveraging technology platforms can help streamline workflows and improve response times. Proactively setting clear expectations with clients and staying adaptable in a fast-paced environment also contribute to success in this role.

What is a 3PL CSR?

A 3PL CSR, or Third-Party Logistics Customer Service Representative, is a professional who acts as the main point of contact between clients and a third-party logistics company. Their primary responsibility is to manage customer accounts, coordinate shipments, resolve issues, and ensure that all logistics operations run smoothly according to client needs. They play a crucial role in maintaining client satisfaction by communicating effectively, handling inquiries, and troubleshooting any problems that arise during the shipping or warehousing process.

What are the key skills and qualifications needed to thrive as a 3PL Customer Service Representative (CSR), and why are they important?

To thrive as a 3PL Customer Service Representative, you need strong knowledge of logistics operations, order fulfillment processes, and customer service principles, typically supported by experience in supply chain or warehouse environments. Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and proficiency in Microsoft Office are commonly required. Excellent communication, problem-solving abilities, and attention to detail help you effectively address client needs and resolve issues promptly. These skills ensure efficient logistics operations, high customer satisfaction, and the smooth handling of supply chain challenges.
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3Pl Csr jobs near you
Infographic showing various 3Pl Csr job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 92% Full Time, 6% Part Time, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Savino Del Bene

Fairless Hills, PA

$15.25 - $21/hr

Other

Posted 24 days ago

Savino Del Bene rating

6.7

Company rating: 6.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Savino Del Bene is a Global Freight Forwarding Company headquartered in Florence, Italy. With more than 295 offices and 5,500 employees globally, Savino Del Bene is one of the leading logistics company that offers import, export, customs brokerage services and warehousing third party solutions servicing several Vertical Markets

We are currently seeking 4 Customer Service Representatives to assist and support the continuous growth of Savino Del Bene USA, Inc.

Savino Del Bene USA offers outstanding logistics services to its clientele by offering customized pick & pack services that require high quality standards and flexibility. The goal is to build long lasting partnerships with SDB clients to guarantee business continuity and growth throughout the years, maintaining a steady and safe working environment for its employees.


ROLE AND RESPONSIBILITIES OF THE CUSTOMER SERVICE REPRESENTATIVE


As a Customer Service Representative, you are required to meet the company’s needs in the below areas of growth. Your role is to be the trait-d-union between the client and our warehouse staff.


Customer Focus

The final goal of the Customer Service Representative is to run smooth and successful daily operations to reach maximum clients’ satisfaction following and meeting the agreed KPI.


Tasks

  • Execute daily tasks to receive, pick & ship merchandise timely through the Warehouse Management System;
  • Execute EDI orders by routing PO;
  • Manage returns on time;
  • Maintain Inventory Integrity;
  • Foresee and resolve any issues that could arise during the shipping process;
  • Respond to any customer requests in a timely fashion via email or phone;
  • Make sure that bills are accurate and done in a timely fashion;
  • Perform weekly calls with clients and attend meetings;
  • Cross-training activities with members of your teams;
  • Meet client’s KPI;


Processes

  • Understand client structure and needs of different channels, such as B2B and B2C;
  • Create solid SOP by client;
  • Maintain clear communications with the warehouse personnel;
  • Keep track of warehouse OT for special projects such as ticketing, inspections etc.;
  • Identify opportunities for billing and share them with your direct supervisors;


Innovative Culture

  • Identify new operational processes to reduce labor-intensive tasks and communicate these ideas to your direct supervisor;
  • Promote innovative thinking;



Leading for Alignment

Create clarity and alignment through the team members with frequent consistent and systemic communication and involvement of staff, so that everyone is on the same page.


Attend weekly meetings with the Operations Manager and Office Supervisors focusing on:

  • Weekly tasks;
  • Special Projects;
  • Operational issues;


Collaborate with the other team members in order to help manage daily tasks promoting a culture of reciprocal help and support through cross training.


Leading the culture

Promote innovative thinking.


Managing team pitfalls

You are responsible to step in and manage any pitfall by alerting your direct supervisors in a timely fashion, so that management can make a balanced decision on the best strategy to pursue.


Learning from each other

As team member, you are required to interact with your co-workers, no matter the level, with respect, using appropriate language and tone of voice in order to value each other’s differences, priorities and styles. Differences are an advantage to seek feedback and continually help each other being successful.


**Applicants must have 2+ years of experience within 3PL industry**

Apply