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3Pl Csr Jobs (NOW HIRING)

Circle Logistics

Customer Service Representative

Orlando, FL · On-site

$15 - $20.25/hr

Company Description Circle Logistics is a third-party logistics (3PL) firm focused on delivering ... We are seeking a detail-oriented and customer-focused Driver Services Representative to join our ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

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How much do 3pl csr jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for 3pl csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a 3PL CSR?

A 3PL CSR, or Third-Party Logistics Customer Service Representative, is a professional who acts as the main point of contact between clients and a third-party logistics company. Their primary responsibility is to manage customer accounts, coordinate shipments, resolve issues, and ensure that all logistics operations run smoothly according to client needs. They play a crucial role in maintaining client satisfaction by communicating effectively, handling inquiries, and troubleshooting any problems that arise during the shipping or warehousing process.

What are the key skills and qualifications needed to thrive as a 3PL customer service representative, and why are they important?

To thrive as a 3PL Customer Service Representative, you need strong knowledge of logistics operations, order fulfillment processes, and customer service principles, typically supported by experience in supply chain or warehouse environments. Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and proficiency in Microsoft Office are commonly required. Excellent communication, problem-solving abilities, and attention to detail help you effectively address client needs and resolve issues promptly. These skills ensure efficient logistics operations, high customer satisfaction, and the smooth handling of supply chain challenges.

What are some common challenges faced by a 3PL customer service representative, and how can they be managed effectively?

A common challenge for a 3PL CSR is managing high volumes of client inquiries while ensuring accurate and timely communication between warehouses, carriers, and customers. Balancing multiple priorities—such as shipment tracking, issue resolution, and meeting service level agreements—requires strong organizational skills and attention to detail. Collaborating closely with logistics teams and leveraging technology platforms can help streamline workflows and improve response times. Proactively setting clear expectations with clients and staying adaptable in a fast-paced environment also contribute to success in this role.

What is the difference between 3PL Csr vs Warehouse Associate?

Aspect3PL CsrWarehouse Associate
CredentialsCustomer service skills, logistics knowledgeHigh school diploma or equivalent, physical ability
Work EnvironmentCustomer interaction, office and warehouse settingsPrimarily warehouse, physical tasks
Industry UsageLogistics, supply chain, third-party logistics providersWarehousing, distribution centers

The 3PL Csr focuses on customer service and communication within logistics companies, handling client inquiries and coordinating shipments. In contrast, a Warehouse Associate primarily performs physical tasks like inventory management and order fulfillment. While both roles are essential in logistics, the 3PL Csr emphasizes customer interaction, whereas the Warehouse Associate concentrates on warehouse operations.

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What job categories do people searching 3Pl Csr jobs look for?

The top searched job categories for 3Pl Csr jobs are:

3Pl Csr jobs near you
Infographic showing various 3Pl Csr job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Temporary. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (62559)

Morales Group

Whitestown, IN • On-site

$16.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

About Accion Performance:

Accion Performance is the science of supply chain and a Morales Group company. We take logistics to the next level by helping manufacturers and distribution centers control their supply chain operations. We design performance-based operational approaches that increase productivity and achieve operational objectives - allowing our customers to focus on core business objectives. Learn more: https://accion.work/

Why Accion Performance?

We want you to be part of our mission to build better futures. We believe in the relentless pursuit of growth and development of all our teammates. We show courage by communicating candidly and sharing bold ideas. We work humbly to create an inclusive and trusting community. And we are relentless in our pursuit of being a light to our clients and teammates. We stay gritty by embracing perseverance, resilience, and determination in overcoming challenges and achieving success together.

If you are ready to jump on board with a high growth organization, Accion Performance is the place for you. Join our globally diverse culture filled with deep camaraderie and passion for a bolder future. We need hungry, humble and people-smart leaders to help pave the way.

The Position:

As a Customer Service Representative (CSR) at our 3PL facility, you will serve as the primary point of contact for clients utilizing our overflow storage, omni-channel fulfillment, and value-added services. You will enhance the customer experience through timely communication, accurate order entry and processing, thorough follow up, and proactive problem-solving, while collaborating with internal teams to meet service level agreements and operational goals.

The Duties:

  • Serve as the liaison between customers and internal departments (operations, inventory, shipping, etc.).
  • Resolve customer issues promptly and professionally, escalating when necessary.
  • Manage inbound and outbound communication and scheduling regarding order status, inventory levels, and other service requests.
  • When needed process orders across multiple channels (e-commerce, retail, wholesale) using WMS and OMS platforms.
  • Monitor inventory and coordinate retrievals, shipments, and replenishments.
  • When needed provide customer support to our value-added services department
  • Maintain accurate records of customer interactions, transactions, and service requests.
  • Physical and systematic document control of shipping and receiving records, COA's, and other customer related documents
  • Collaborate with warehouse and fulfillment teams to ensure timely and accurate execution of contractual services.
  • Meeting and exceeding response time metrics on key KPIs
  • Participate in continuous improvement initiatives to enhance customer experience and operational efficiency.

The Qualities:

  • High school diploma or equivalent; associate or bachelor's degree preferred.
  • 2+ years of customer service experience in a logistics, supply chain, or warehouse environment.
  • Proficiency with WMS (Warehouse Management Systems) and OMS (Order Management Systems).
  • Exceptional communication and interpersonal skills.
  • The ability to de-escalate customer frustration and maintain a positive representation of the organization.
  • Detail-oriented with excellent organizational and problem-solving abilities.
  • Adaptability to frequent change.
  • Patience, calmness and positivity during high volume seasons.
  • Ability to multitask and thrive in a fast-paced, dynamic environment.
  • Proficiency in Microsoft Office Suite; Excel experience required.
  • Exceptional listening skills.

Preferred Experience:

  • Experience with omni-channel fulfillment operations.
  • Knowledge of value-added services in a warehouse setting.
  • Understanding of 3PL operations and client service expectations.
  • Experience in a multi-customer CSR role.
  • Knowledge of basic accounting and accounting functions.

Accion Performance Benefits:

  • Health insurance - Medical, vision, dental and life insurance plans available.
  • Disability Insurance - Short-term and long-term coverage.
  • Paid Baby Bonding Time - because family is important.
  • Competitive PTO
  • 401k Plan - for saving for the future.
  • Professional Development - From our monthly workshops to continuing education stipends - we believe in developing our team.
  • A culture of Giving Back - 16 Paid Volunteer Hours
  • Passport Program - we want to keep the team engaged in the culture we've built.

What we value:

Be Humble

Show up with no Ego and serve others.

Be Courageous

Be willing to step out for what is right and use your voice.

Be a Light

Shine bright when there is darkness.

Be Gritty

Stay hungry, overcome challenges, produce results

Accion Performance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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