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3Pl Csr Jobs (NOW HIRING)

ShipMonk

Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants . We provide cutting ... Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management ...

ShipMonk

Customer Service Representative

Las Vegas, NV · On-site

$15.25 - $20.75/hr

About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants . We provide cutting ... Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management ...

General Mills

Customer Service Representative

Crouse, NC · On-site

$14.50 - $19.75/hr

Are you a customer-focused, proactive professional with a passion for delivering excellent service ... Manage 3PL processes and communications, ensuring operational alignment and service continuity.

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How much do 3pl csr jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for 3pl csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between 3PL Csr vs Warehouse Associate?

Aspect3PL CsrWarehouse Associate
CredentialsCustomer service skills, logistics knowledgeHigh school diploma or equivalent, physical ability
Work EnvironmentCustomer interaction, office and warehouse settingsPrimarily warehouse, physical tasks
Industry UsageLogistics, supply chain, third-party logistics providersWarehousing, distribution centers

The 3PL Csr focuses on customer service and communication within logistics companies, handling client inquiries and coordinating shipments. In contrast, a Warehouse Associate primarily performs physical tasks like inventory management and order fulfillment. While both roles are essential in logistics, the 3PL Csr emphasizes customer interaction, whereas the Warehouse Associate concentrates on warehouse operations.

What are some common challenges faced by a 3PL Customer Service Representative (CSR), and how can they be managed effectively?

A common challenge for a 3PL CSR is managing high volumes of client inquiries while ensuring accurate and timely communication between warehouses, carriers, and customers. Balancing multiple priorities—such as shipment tracking, issue resolution, and meeting service level agreements—requires strong organizational skills and attention to detail. Collaborating closely with logistics teams and leveraging technology platforms can help streamline workflows and improve response times. Proactively setting clear expectations with clients and staying adaptable in a fast-paced environment also contribute to success in this role.

What is a 3PL CSR?

A 3PL CSR, or Third-Party Logistics Customer Service Representative, is a professional who acts as the main point of contact between clients and a third-party logistics company. Their primary responsibility is to manage customer accounts, coordinate shipments, resolve issues, and ensure that all logistics operations run smoothly according to client needs. They play a crucial role in maintaining client satisfaction by communicating effectively, handling inquiries, and troubleshooting any problems that arise during the shipping or warehousing process.

What are the key skills and qualifications needed to thrive as a 3PL Customer Service Representative (CSR), and why are they important?

To thrive as a 3PL Customer Service Representative, you need strong knowledge of logistics operations, order fulfillment processes, and customer service principles, typically supported by experience in supply chain or warehouse environments. Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and proficiency in Microsoft Office are commonly required. Excellent communication, problem-solving abilities, and attention to detail help you effectively address client needs and resolve issues promptly. These skills ensure efficient logistics operations, high customer satisfaction, and the smooth handling of supply chain challenges.
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3Pl Csr jobs near you
Infographic showing various 3Pl Csr job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 92% Full Time, 6% Part Time, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Spartan Logistics

Columbus, OH • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Description:

Are you an organized, detail-oriented professional looking to elevate your career in logistics? Spartan Logistics is seeking a Customer Service Representative to join our dynamic team in Columbus, Ohio and play a vital role in ensuring seamless shipping and receiving operations. Monday-Friday 7:30am-4pm starting at $18. If you’re passionate about providing exceptional customer support and contributing to an efficient and organized work environment, this is your opportunity to shine!

Why Choose Spartan Logistics?

At Spartan Logistics, we don’t just operate warehouses and fleets—we build careers. As a family-owned, third-party logistics (3PL) leader with locations in Ohio, Indiana, Kentucky, Tennessee, South Carolina, Georgia, Missouri, Arkansas, and Texas, we pride ourselves on:

Industry Expertise: Managing over 4 million square feet of warehouse space with 37 years of logistics experience.

Innovation and Growth: A forward-thinking company offering training and advancement opportunities.

Values-Driven Culture: Guided by our core values of Safety, Teamwork, Integrity, Respect, and Service.

When you join Spartan, you become part of a team that values your contributions, supports your growth, and celebrates your achievements.



Requirements:

Your Role as a Customer Service Representative

As a Customer Service Representative at Spartan Logistics, you’ll help ensure smooth and efficient operations by:

  • Managing shipping and receiving processes with precision and attention to detail.
  • Organizing and maintaining a well-structured office environment.
  • Conducting physical inventories on a weekly and quarterly basis.
  • Processing billing accurately and on schedule.
  • Providing training and direction to employees when needed.
  • Supporting internal projects and assisting with additional duties as assigned.

This role is ideal for energetic and detail-oriented professionals who thrive on organization, teamwork, and delivering excellent customer service.

What Makes You a Great Fit?

We’re looking for a motivated professional who thrives in a fast-paced setting. Here’s what you’ll need to succeed:

Qualifications:

  • High School Diploma or GED required.
  • Proven customer support experience preferred.
  • Strong communication and organizational skills.
  • Attention to detail and ability to multitask effectively.
  • Proficiency in data entry and excellent computer skills.

Physical Requirements:

  • Frequent standing and walking in an office environment.
  • Ability to sit for long periods.

All candidates must successfully complete a drug screening and background check as a condition of employment.

What's in It for You?

At Spartan Logistics, we take care of our team members with a competitive compensation package and benefits designed to support your well-being and career growth:

  • Competitive weekly pay: Starting at $18/hour, based on experience.
  • Comprehensive medical, dental, and vision insurance.
  • Short-term and long-term disability coverage.
  • Company-paid life insurance.
  • 401(k) with a 4% company match.
  • Paid time off and holidays.
  • Boot reimbursement program.
  • Referral bonus program.
  • Employee assistance and chaplain program.
  • Family-owned culture with opportunities for growth and development.

Your Next Step

Apply today to become part of a team that’s driving logistics innovation and delivering results with integrity and excellence.

Spartan Logistics is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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