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LOYALTY MGA LLC

FNOL Representative

Miami, FL

$16 - $17/hr

As a First Notice of Loss (FNOL) Customer Service Representative, you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This ...

LOYALTY MGA LLC

FNOL Representative

Casselberry, FL · On-site

$16 - $17/hr

As a First Notice of Loss (FNOL) Customer Service Representative, you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This ...

UNIVISTA HOLDINGS LLC

FNOL Representative

Miami, FL

$16 - $17/hr

As a First Notice of Loss (FNOL) Customer Service Representative, you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This ...

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How much do fnol jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for fnol in the United States is $31.26, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $43.27 per hour, depending on experience, location, and employer.

What is an FNOL?

An FNOL (First Notice of Loss) job involves handling the initial report of an insurance claim, often after an accident or loss. Professionals in this role gather key details from policyholders, assess claim eligibility, and provide guidance on the next steps. Strong communication and customer service skills are essential, as FNOL representatives often assist distressed callers. This position is commonly found in insurance companies and requires attention to detail and efficiency in processing claims.

What does an FNOL specialist do?

As an FNOL Specialist, your day typically involves answering incoming calls from policyholders reporting new incidents, accurately documenting claim details, and gathering all necessary information to initiate the claims process. You’ll collaborate closely with claims adjusters, underwriters, and sometimes repair professionals to ensure seamless handovers of information. The role often involves working in a fast-paced, team-oriented call center environment, with performance measured by accuracy and service quality. FNOL Specialists must frequently balance empathy for customers in distress with the need to collect detailed, policy-specific data. This dynamic and supportive setting can offer solid opportunities for advancement within insurance claims or customer service roles.

What skills and qualifications are needed to thrive as an FNOL specialist?

To thrive as an FNOL (First Notice of Loss) Specialist, you need strong customer service skills, attention to detail, and a general understanding of insurance processes or claims management. Familiarity with claims management systems, call center software, and sometimes specific certifications in insurance or claims handling are valuable. Excellent communication, problem-solving abilities, and the capacity to handle stressful situations with empathy set top candidates apart. These skills ensure accurate data collection, efficient claim initiation, and a positive experience for policyholders during stressful events.

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Fnol jobs near you
Infographic showing various Fnol job openings in the United States as of September 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Contract. Highlights an 77% Physical, 8% Hybrid, and 15% Remote job distribution, with an average salary of $65,021 per year, or $31.3 per hour.

FNOL Representative

Miami, FL

LOYALTY MGA LLC
See more jobs at LOYALTY MGA LLCexternal

$16 - $17/hr

Full-time

Re-posted 13 days ago

Job description

As a First Notice of Loss (FNOL) Customer Service Representative, you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This position requires compassion, empathy, and strong communication skills, particularly in handling sensitive situations. Join our growing organization where every team member is encouraged to learn, grow, and lead!

Responsibilities:

  • Receive, review, and process calls from individuals reporting losses incurred, including accidents, thefts, or other incidents related to motor vehicles.
  • Demonstrate compassion and empathy towards callers experiencing difficult situations, ensuring a supportive and understanding approach.
  • Drive customer satisfaction by delivering excellent service and efficiently addressing customer inquiries and concerns.
  • Multi-task effectively, problem-solve, and maintain a high level of organization and attention to detail in a fast-paced environment.
  • Collaborate with team members and work independently to ensure timely and accurate handling of FNOL claims
  • High school diploma or GED
  • Committed to delivering exceptional customer service and driving customer satisfaction.
  • Strong ability to multi-task, problem-solve, and maintain organization and attention to detail.
  • Eager to advance career with a reliable company and contribute to a growing organization.
  • Enjoy working collaboratively with a team as well as independently.
  • high school diploma.
  • Bilingual proficiency is a plus.

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