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LOYALTY MGA LLC

FNOL Representative

Miami, FL

$15.25 - $20.75/hr

As a First Notice of Loss (FNOL) Customer Service Representative , you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This ...

UNIVISTA HOLDINGS LLC

FNOL Representative

Miami, FL · On-site

$15.25 - $20.75/hr

As a First Notice of Loss (FNOL) Customer Service Representative , you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This ...

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How much do fnol jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for fnol in the United States is $31.26, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $43.27 per hour, depending on experience, location, and employer.

What is an FNOL job?

An FNOL (First Notice of Loss) job involves handling the initial report of an insurance claim, often after an accident or loss. Professionals in this role gather key details from policyholders, assess claim eligibility, and provide guidance on the next steps. Strong communication and customer service skills are essential, as FNOL representatives often assist distressed callers. This position is commonly found in insurance companies and requires attention to detail and efficiency in processing claims.

What are the key skills and qualifications needed to thrive in the Fnol position, and why are they important?

To thrive as an FNOL (First Notice of Loss) Specialist, you need strong customer service skills, attention to detail, and a general understanding of insurance processes or claims management. Familiarity with claims management systems, call center software, and sometimes specific certifications in insurance or claims handling are valuable. Excellent communication, problem-solving abilities, and the capacity to handle stressful situations with empathy set top candidates apart. These skills ensure accurate data collection, efficient claim initiation, and a positive experience for policyholders during stressful events.

What does a typical day look like for an FNOL Specialist?

As an FNOL Specialist, your day typically involves answering incoming calls from policyholders reporting new incidents, accurately documenting claim details, and gathering all necessary information to initiate the claims process. You’ll collaborate closely with claims adjusters, underwriters, and sometimes repair professionals to ensure seamless handovers of information. The role often involves working in a fast-paced, team-oriented call center environment, with performance measured by accuracy and service quality. FNOL Specialists must frequently balance empathy for customers in distress with the need to collect detailed, policy-specific data. This dynamic and supportive setting can offer solid opportunities for advancement within insurance claims or customer service roles.

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Fnol jobs near you
Infographic showing various Fnol job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 6% Part Time, and 9% Contract. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $65,021 per year, or $31.3 per hour.

FNOL Representative

LOYALTY MGA LLC

Miami, FL

$15.25 - $20.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

As a First Notice of Loss (FNOL) Customer Service Representative, you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This position demands compassion, empathy, and strong communication skills, particularly when handling sensitive situations. Join our growing organization, where every team member is encouraged to learn, grow, and lead!

Responsibilities:

  • Receive, review, and process calls from individuals reporting losses incurred, including accidents, thefts, or other incidents related to motor vehicles.
  • Demonstrate compassion and empathy towards callers experiencing difficult situations, ensuring a supportive and understanding approach.
  • Drive customer satisfaction by delivering excellent service and efficiently addressing customer inquiries and concerns.
  • Multi-task effectively, problem-solve, and maintain a high level of organization and attention to detail in a fast-paced environment.
  • Collaborate with team members and work independently to ensure the timely and accurate handling of FNOL claims.

Requirements:

  • High School Diploma or G.E.D.
  • Bilingual in English and Spanish is required.
  • Active insurance adjuster’s license preferred; must obtain and maintain as needed.
  • Strong customer service and communication skills.
  • Basic proficiency in Microsoft Office.
  • High school diploma 
  • Committed to delivering exceptional customer service and driving customer satisfaction.
  • Strong ability to multi-task, problem-solve, and maintain organization and attention to detail.
  • Eager to advance career with a reliable company and contribute to a growing organization.
  • Enjoy working collaboratively with a team as well as independently.
  • high school diploma.
  • Bilingual proficiency

ABOUT US

We are a fast-growing bilingual insurance organization supporting clients throughout Florida. Our claims team helps families and businesses navigate unexpected events with confidence by providing accurate assessments, timely communication, and solutions tailored to each situation.

We take pride in offering a claims experience that is supportive, efficient, and built around real customer needs. We are not your average insurance agency. We invest in our people, recognize performance, and provide clear opportunities for career growth.

If you are bilingual, detail oriented, and motivated to build a rewarding career in claims adjusting, you have found the right team.

WHY JOIN US

We know talented bilingual professionals have options. Here is what makes us different:

• Real base pay — Competitive salary based on your experience and license

• Medical Insurance — Comprehensive health coverage for you

• Dental & Vision — Full dental and vision plans included

• Supplemental Plans — Voluntary supplemental options available

• Basic Life Insurance — Company-paid life insurance policy

• 401(k) with Match — We invest in your retirement savings too

• Paid Time Off — 2.5 weeks of PTO to start, growing with tenure

• Sick Time — Dedicated sick time, separate from your PTO

• Performance Bonus — Structured plan tied directly to your results

• Employee Referral Program — Earn rewards for bringing great talent in

OUR CORE VALUES — “The harder we work, the luckier we are.”

• PROTECT — We ensure the safety of our communities with robust, comprehensive insurance options.

• HELP — Our agents provide swift, personalized support to guide every client through their options.

• PROMOTE — We invest in our workforce with career paths and training for aspiring agents.

• BUILD — Every client relationship is built on trust and transparency, tailored to individual needs.

• EDUCATE & GUIDE — We empower clients to make informed insurance decisions with clarity.

• PROVIDE — Affordable, innovative insurance solutions made accessible through tools like our app.

READY TO MAKE YOUR MOVE?

We are building a team of motivated bilingual professionals who want their effort to show in their paycheck.

Apply today. Interviews scheduled promptly. Bring your license, your drive, and your ambition.

Apply