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Claims Service Representative Jobs (NOW HIRING)

U-Haul

Claims Service Representative

Phoenix, AZ · On-site

Repwest Insurance is looking for a Claims Service Representative in our Claims Reporting Unit. The function of the Claims Reporting Unit is to set up new claims for U-Haul Storage, U-Haul Equipment ...

U-Haul

Claims Service Representative

Phoenix, AZ · On-site

Repwest Insurance is looking for a Claims Service Representative in our Claims Reporting Unit. The function of the Claims Reporting Unit is to set up new claims for U-Haul Storage, U-Haul Equipment ...

W. R. Berkley

Customer Claims Service Rep

Wilmington, DE · On-site

$45K - $55K/yr

Customer Claims Service Representative As a Customer Claims Service Representative, you'll be a Claims Concierge and the first point of contact for our clients during their claims journey. You'll ...

U-Haul

Claims Service Representative

Phoenix, AZ

Repwest Insurance is looking for a Claims Service Representative in our Claims Reporting Unit. The function of the Claims Reporting Unit is to set up new claims for U-Haul Storage, U-Haul Equipment ...

Jobgether

Bilingual Claims Service Representative

$38K - $53K/yr

Bilingual Claims Service Representative This role is a key frontline position within a fast-paced insurance environment, focused on delivering immediate and empathetic support to policyholders ...

W. R. Berkley

Customer Claims Service Rep

Bellefonte, DE · On-site

$45K - $55K/yr

Responsibilities As a Customer Claims Service Representative, you'll be a Claims Concierge and the first point of contact for our clients during their claims journey. You'll play a critical role in ...

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Claims Service Representative information

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How much do claims service representative jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for claims service representative in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Claims Service Representative, and why are they important?

To thrive as a Claims Service Representative, you need strong analytical skills, attention to detail, and a background in insurance or a related field, often supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and sometimes insurance adjuster licensing is typically required. Excellent communication, problem-solving abilities, and empathy help build trust with clients and resolve claims efficiently. These skills ensure accurate claims processing, customer satisfaction, and compliance with industry regulations.

What does a Claims Service Representative do?

A Claims Service Representative assists customers by processing and managing insurance claims. They review claim details, gather necessary documentation, and communicate with claimants to ensure all required information is obtained. Their role involves verifying policy coverage, investigating claims, and coordinating with other departments or adjusters if needed. The goal is to resolve claims efficiently while providing excellent customer service and ensuring compliance with company policies.

What is the difference between Claims Service Representative vs Claims Adjuster?

AspectClaims Service RepresentativeClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing or certification often required
Work EnvironmentCustomer service centers, insurance officesField or office-based, investigating claims
Job FocusAssisting policyholders, processing claims, providing informationEvaluating damages, determining claim validity, settling claims

Claims Service Representatives primarily handle customer interactions, processing claims and providing information. Claims Adjusters focus on investigating and evaluating claims to determine payouts. Both roles require insurance knowledge and customer service skills, but their responsibilities differ in scope and focus.

What are some common challenges faced by Claims Service Representatives, and how can they be managed effectively?

Claims Service Representatives often encounter emotionally charged situations when assisting clients who have experienced losses. Managing high call volumes while maintaining empathy and accuracy can be challenging. To handle these aspects effectively, it's important to develop strong communication skills, practice active listening, and utilize time management strategies. Most teams offer regular training and support from supervisors to help representatives navigate complex claims and maintain a positive customer experience.
More about Claims Service Representative jobs
What cities are hiring for Claims Service Representative jobs? Cities with the most Claims Service Representative job openings:
What states have the most Claims Service Representative jobs? States with the most job openings for Claims Service Representative jobs include:
What job categories do people searching Claims Service Representative jobs look for? The top searched job categories for Claims Service Representative jobs are:
Claims Service Representative jobs near you
Infographic showing various Claims Service Representative job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.
Claims Service Representative

Claims Service Representative

Farm Bureau Financial Services

Manhattan, KS • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Claims Service Representative

Do you thrive in a work environment where you must multi-task and have strong organization skills? Are you a go-getter with high initiative and a positive attitude? Do you have strong customer service mindset and time management skills? If so, this Claims Service Representative opportunity could be a great fit for you!

Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You'll Do: As a Claims Service Representative, you will review, investigate, evaluate, negotiate and settle assigned claims involving multi-line insurance coverage that do not require field investigation. You must investigate the facts of the loss, interpret the policy, and determine whether the loss is covered and if our client member is liable. You will also determine the value of lost property and assist in setting reasonable reserves. While handling the claim, you will prepare detailed and organized running notes, written reports and documentation in accordance with established procedures. As a Claims Service Representative, you must keep a service-oriented attitude at all times by maintaining professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others.

What It Takes to Join Our Team:

  • High school diploma or equivalent plus 1+ years of relevant experience. Associates degree or equivalent preferred.
  • Insurance experience (specifically claims or underwriting experience) is preferred. Agriculture background/knowledge is helpful.
  • Must exercise independent judgment and arrive at decisions through sound, logical reasoning in order to handle more complex claims.
  • Exceptional customer service skills, including strong verbal and written communication skills.
  • Excellent phone skills required as approximately 50% of time will be spent on the phone.
  • High attention to detail and strong organizational skills.
  • Advanced computer skills are required in order to quickly learn our multiple systems.
  • Progress towards industry education is expected (AIC, CPCU, AEI programs, etc.)

Ability to work 8am-4:30pm Monday through Friday from our office in Manhattan, KS. After 90 days of employment, a hybrid work arrangement of 2 work from home days is allowed.

What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time and teams who know how to have fun. Add to that an onsite wellness facility and cafeteria. Farm Bureau....where the grass really IS greener!

If you're interested in joining a company that appreciates employees, provides growth and professional development opportunities and offers great benefits, we invite you to apply today!

Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.

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