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Claims Service Representative Jobs (NOW HIRING)

U-Haul

Claims Service Representative

Phoenix, AZ

Location: 2721 N Central Ave, Phoenix, Arizona 85004 United States of America Repwest Insurance is looking for a Claims Service Representative in our Claims Reporting Unit. The function of the Claims ...

U-Haul

Claims Service Representative

Phoenix, AZ · On-site

Location: 2721 N Central Ave, Phoenix, Arizona 85004 United States of America Repwest Insurance is looking for a Claims Service Representative in our Claims Reporting Unit. The function of the Claims ...

W. R. Berkley

Customer Claims Service Rep

Wilmington, DE · Hybrid

$45K - $55K/yr

Responsibilities As a FNOL Customer Service Representative, you'll be a Claims Concierge and the first point of contact for our clients during their claims journey. You'll play a critical role in ...

W. R. Berkley

Customer Claims Service Rep

Bellefonte, DE · Hybrid

$45K - $55K/yr

Responsibilities As a Customer Claims Service Representative, you'll be a Claims Concierge and the first point of contact for our clients during their claims journey. You'll play a critical role in ...

Berkley

Customer Claims Service Rep

Wilmington, DE · Hybrid

$45K - $55K/yr

Responsibilities As a Customer Claims Service Representative, you'll be a Claims Concierge and the first point of contact for our clients during their claims journey. You'll play a critical role in ...

Berkley

Customer Claims Service Rep

Wilmington, DE · On-site

$45K - $55K/yr

Responsibilities As a Customer Claims Service Representative, you'll be a Claims Concierge and the first point of contact for our clients during their claims journey. You'll play a critical role in ...

Berkley

Customer Claims Service Rep

Wilmington, DE · Hybrid

$45K - $55K/yr

Responsibilities As a Customer Claims Service Representative, you'll be a Claims Concierge and the first point of contact for our clients during their claims journey. You'll play a critical role in ...

Berkley

Customer Claims Service Rep

Wilmington, DE · Hybrid

$45K - $55K/yr

As a Customer Claims Service Representative, you'll be a Claims Concierge and the first point of contact for our clients during their claims journey. You'll play a critical role in ensuring a ...

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All JobsClaims Service Representative Jobs

Claims Service Representative information

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How much do claims service representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for claims service representative in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Claims Service Representative, and why are they important?

To thrive as a Claims Service Representative, you need strong analytical skills, attention to detail, and a background in insurance or a related field, often supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and sometimes insurance adjuster licensing is typically required. Excellent communication, problem-solving abilities, and empathy help build trust with clients and resolve claims efficiently. These skills ensure accurate claims processing, customer satisfaction, and compliance with industry regulations.

What does a Claims Service Representative do?

A Claims Service Representative assists customers by processing and managing insurance claims. They review claim details, gather necessary documentation, and communicate with claimants to ensure all required information is obtained. Their role involves verifying policy coverage, investigating claims, and coordinating with other departments or adjusters if needed. The goal is to resolve claims efficiently while providing excellent customer service and ensuring compliance with company policies.

What is the difference between Claims Service Representative vs Claims Adjuster?

AspectClaims Service RepresentativeClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing or certification often required
Work EnvironmentCustomer service centers, insurance officesField or office-based, investigating claims
Job FocusAssisting policyholders, processing claims, providing informationEvaluating damages, determining claim validity, settling claims

Claims Service Representatives primarily handle customer interactions, processing claims and providing information. Claims Adjusters focus on investigating and evaluating claims to determine payouts. Both roles require insurance knowledge and customer service skills, but their responsibilities differ in scope and focus.

What are some common challenges faced by Claims Service Representatives, and how can they be managed effectively?

Claims Service Representatives often encounter emotionally charged situations when assisting clients who have experienced losses. Managing high call volumes while maintaining empathy and accuracy can be challenging. To handle these aspects effectively, it's important to develop strong communication skills, practice active listening, and utilize time management strategies. Most teams offer regular training and support from supervisors to help representatives navigate complex claims and maintain a positive customer experience.
More about Claims Service Representative jobs
What cities are hiring for Claims Service Representative jobs? Cities with the most Claims Service Representative job openings:
What states have the most Claims Service Representative jobs? States with the most job openings for Claims Service Representative jobs include:
What job categories do people searching Claims Service Representative jobs look for? The top searched job categories for Claims Service Representative jobs are:
Claims Service Representative jobs near you
Infographic showing various Claims Service Representative job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.
Claims Service Representative

Claims Service Representative

Southern Farm Bureau Life Insurance Co

Jackson, MS • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 15 days ago

Job description

Job Opportunity: Claims Service Representative at Southern Farm Bureau Life Insurance Company

Company Overview: Southern Farm Bureau Life Insurance is a leading provider of life insurance and financial services. We are committed to serving our policyholders and communities with integrity and excellence. As the Claims Service Representative, you’ll be an essential part of our team, contributing to the success of our organization. The job level and compensation will be commensurate with experience.

Location: Jackson, MS

Role and Responsibilities: The Claims Service Representative must effectively communicate with internal and external customers, including agents, hospitals, clinics, doctors' offices, funeral homes, beneficiaries, and reinsurance companies to request and document information relating to a claim. The Claims Service Representative provides clerical support in the processing of death and health claims.

Your responsibilities will include:

  • Answer telephones, respond to specific questions in the initial claims process, distinguish when to transfer calls, and take detailed messages.
  • Thoroughly and efficiently gather customer information to complete new claim requests.
  • Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
  • Open, read, route, and distribute incoming mail and other material. Prepare outgoing correspondence for mailing and distribution.
  • Review work done by others to check for correct spelling and grammar.
  • Prepare IRS Form 712.
  • Perform clerical duties for claims personnel daily.
  • Enter vouchers as needed to process Statements of Insurance.
  • Prepare and distribute outstanding check letters
  • Prepare and distribute claims satisfaction survey cards.

Qualifications:

  • High school diploma or GED
  • Associate’s degree and one year of customer service-related experience OR two years of customer service-related experience
  • Basic use of Microsoft Word
  • Ability to type at least 30 wpm
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Ability to demonstrate respect and compassion in verbal communication.
  • Ability to organize multiple duties and projects to complete work in a timely manner
  • Good math skills
  • The ability to function effectively in the workplace as exhibited through one's integrity, courage to act and communication skills
  • The ability to work with others effectively as exhibited through one's respect for people and commitment to teamwork
  • The ability to meet organizational goals and customer expectations as exhibited through one's accountability for results, commitment to service and initiative
  • The ability to perform the essential functions of the job as exhibited through one's growth in job knowledge and professional development

Employee Benefits: We value our employees’ well-being and offer a comprehensive benefits package:

  1. Health Insurance:
    • Comprehensive coverage for employees and their families.
    • Access to an onsite clinic, preventive care, and prescription drugs.
    • Mental health coverage and an Employee Assistance Program.
  2. Active Lifestyle Rewards Program:
    • Incentives for maintaining an active lifestyle.
    • Rewards for participating in fitness challenges and wellness activities.
  3. Weight Management Programs:
    • Customized weight management plans.
    • Support for achieving and maintaining a healthy weight.
  4. Employee Engagement:
    • Opportunities to connect with colleagues.
    • Fun teambuilding activities.
  5. Annual events for employees and their families
    • Company Picnic, Thanksgiving lunch, Christmas Reception.
    • Family Fun Night
  6. Onsite Cafe:
    • Convenient access to nutritious meals.
    • Promoting healthy eating habits.
  7. Learning & Development:
    • Continuous learning opportunities.
    • Tuition reimbursement for further education.
  8. Mentorship Programs:
    • Pairing employees with mentors.
    • Professional growth and guidance.
  9. Promotional Opportunities:
    • Advancement within the company.
    • Career growth prospects.
  10. Life Insurance and Company-Funded Pension:
    • Financial security for employees and beneficiaries.
    • Retirement planning.
  11. Volunteer Days:
    • Paid time off for volunteering.
    • Contributing to the community.

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