ZipRecruiter

Log In

1

Claims Service Representative Jobs (NOW HIRING)

FBL Financial

Claims Service Representative

Gilbert, AZ · On-site

Claims Service Representative Do you thrive in a work environment where you must multi-task and have strong organization skills? Are you a go-getter with high initiative and a positive attitude? Do ...

Manpower

Claims Service Representative

Marquette, MI · On-site

$18.50/hr

As a Claims Service Representative, you will be part of the Operations - Provider Relations department supporting provider relations and claims processing. The ideal candidate will have excellent ...

Infinia Search Inc

Be Seen First

Claims Service Representative

Worcester, MA · On-site

$20/hr

Claims Service Representative - Worcester, MA Our client is actively seeking Claims Service Representatives to join their Claims Customer Service Center on a temp to perm basis, at their office in ...

Infinia Search Inc

Be Seen First

Claims Service Representative

Howell, MI · On-site

$20/hr

Claims Service Representative - Worcester, MA Our client is actively seeking Claims Service Representatives to join their Claims Customer Service Center on a temp to perm basis, at their office in ...

next page

Showing results 1-20

All JobsClaims Service Representative Jobs

Claims Service Representative information

See salary details

$12

$19

$29

How much do claims service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for claims service representative in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a claims service representative?

To thrive as a Claims Service Representative, you need strong analytical skills, attention to detail, and a background in insurance or a related field, often supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and sometimes insurance adjuster licensing is typically required. Excellent communication, problem-solving abilities, and empathy help build trust with clients and resolve claims efficiently. These skills ensure accurate claims processing, customer satisfaction, and compliance with industry regulations.

What does a claims service representative do?

A Claims Service Representative assists customers by processing and managing insurance claims. They review claim details, gather necessary documentation, and communicate with claimants to ensure all required information is obtained. Their role involves verifying policy coverage, investigating claims, and coordinating with other departments or adjusters if needed. The goal is to resolve claims efficiently while providing excellent customer service and ensuring compliance with company policies.

What is the difference between Claims Service Representative vs Claims Adjuster?

AspectClaims Service RepresentativeClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing or certification often required
Work EnvironmentCustomer service centers, insurance officesField or office-based, investigating claims
Job FocusAssisting policyholders, processing claims, providing informationEvaluating damages, determining claim validity, settling claims

Claims Service Representatives primarily handle customer interactions, processing claims and providing information. Claims Adjusters focus on investigating and evaluating claims to determine payouts. Both roles require insurance knowledge and customer service skills, but their responsibilities differ in scope and focus.

What are some common challenges faced by claims service representatives, and how can they be managed effectively?

Claims Service Representatives often encounter emotionally charged situations when assisting clients who have experienced losses. Managing high call volumes while maintaining empathy and accuracy can be challenging. To handle these aspects effectively, it's important to develop strong communication skills, practice active listening, and utilize time management strategies. Most teams offer regular training and support from supervisors to help representatives navigate complex claims and maintain a positive customer experience.

Is it hard to be a claims service representative?

Being a claims service representative involves handling customer inquiries, reviewing claims, and processing documentation, which requires strong communication skills and attention to detail. The job can be demanding during busy periods and may require familiarity with claims processing software and industry regulations, but it is generally considered manageable with proper training and experience.
More about Claims Service Representative jobs
What cities are hiring for Claims Service Representative jobs? Cities with the most Claims Service Representative job openings:
Who are the top companies hiring for Claims Service Representative jobs? The top employers for Claims Service Representative jobs are:
What states have the most Claims Service Representative jobs? States with the most job openings for Claims Service Representative jobs include:
What job categories do people searching Claims Service Representative jobs look for? The top searched job categories for Claims Service Representative jobs are:
Claims Service Representative jobs near you
Infographic showing various Claims Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.

Claims Service Representative

OnDek Solutions

Worcester, MA • On-site

$20/hr

Full-time

Posted 13 days ago

Job description


Claims Service Representative
Location: Howell, MI area (Hybrid: 2 days in-office per week)
Employment Type: Temp-to-Hire (Average conversion in 4-6 months)
Pay Rate: $20.00 / hour (Converts to $42,315/year upon permanent hire)
About the Opportunity
We are actively seeking Claims Service Representatives to join a premier, nationally recognized Property & Casualty insurance provider at their customer service center in the Howell, MI area. Recognized as a top national employer, our client offers a collaborative, inclusive environment committed to your personal growth and professional development.
This isn't just a job-it's a career path. As a Claims Service Representative, you will be the compassionate first point of contact for policyholders experiencing an unexpected loss to their vehicle, home, or business. Guided by your team and structured support, you will deliver empathetic service, handle claims intake, and help policyholders get back on their feet.
What's in It for You?
  • Career Growth: Comprehensive training, personalized coaching, ongoing mentorship, and a clear path to direct-hire conversion.
  • Competitive Pay: $20.00/hour starting rate with salary advancement ($42,315/year) upon conversion to full-time staff.
  • Work Schedule & Hybrid Flexibility:
    • Training Schedule: Monday-Friday, 8:30 AM - 5:00 PM
    • Post-Training Schedule: Monday-Friday (8:00 AM - 4:30 PM OR 9:00 AM - 5:30 PM) plus a rotating Saturday shift (8:30 AM - 5:00 PM, twice a month).
    • Hybrid Setup: 2 days in-office (Tuesday/Wednesday) both during and after training.
Key Responsibilities
  • Respond to inbound calls and electronic submissions regarding First Notice of Loss (FNOL) from claimants, insureds, and partners.
  • Handle existing claim inquiries professionally and empathetically to determine appropriate next steps.
  • Coordinate rental reservations, appraisal assignments, repair shop dispatch, towing, and water mitigation services.
  • Utilize guided scripts and systems to accurately document personal or commercial loss, damage, or injury details into the claims database.
  • Apply effective communication skills to interpret inquiries and present available solution options.
  • Initiate workflow activities, navigate claims software, and recognize coverage and processing requirements.
  • Coordinate with third-party vendors for language interpretation and translation services as needed.
Qualifications & Skills
  • Education: Associate degree (or currently pursuing an Associate degree) is strongly preferred.
  • Experience: 1-3 years of experience in customer service, financial services, or hospitality preferred.
  • Strong communication skills and empathy for customers navigating stressful situations.
  • Ability to learn and navigate multiple software applications and established claims systems.

Apply