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Claims Service Representative Jobs (NOW HIRING)

Randstad

Claims Service Representative

Worcester, MA

$19.99 - $20/hr

Customer Service * CRM * Claims Processing * Telephone Etiquette * Basic Software Skills * Call Center Support Qualifications * Years of experience: 1 year * Experience level: Entry Level Randstad is ...

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How much do claims service representative jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for claims service representative in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Claims Service Representative, and why are they important?

To thrive as a Claims Service Representative, you need strong analytical skills, attention to detail, and a background in insurance or a related field, often supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and sometimes insurance adjuster licensing is typically required. Excellent communication, problem-solving abilities, and empathy help build trust with clients and resolve claims efficiently. These skills ensure accurate claims processing, customer satisfaction, and compliance with industry regulations.

What does a Claims Service Representative do?

A Claims Service Representative assists customers by processing and managing insurance claims. They review claim details, gather necessary documentation, and communicate with claimants to ensure all required information is obtained. Their role involves verifying policy coverage, investigating claims, and coordinating with other departments or adjusters if needed. The goal is to resolve claims efficiently while providing excellent customer service and ensuring compliance with company policies.

What is the difference between Claims Service Representative vs Claims Adjuster?

AspectClaims Service RepresentativeClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing or certification often required
Work EnvironmentCustomer service centers, insurance officesField or office-based, investigating claims
Job FocusAssisting policyholders, processing claims, providing informationEvaluating damages, determining claim validity, settling claims

Claims Service Representatives primarily handle customer interactions, processing claims and providing information. Claims Adjusters focus on investigating and evaluating claims to determine payouts. Both roles require insurance knowledge and customer service skills, but their responsibilities differ in scope and focus.

What are some common challenges faced by Claims Service Representatives, and how can they be managed effectively?

Claims Service Representatives often encounter emotionally charged situations when assisting clients who have experienced losses. Managing high call volumes while maintaining empathy and accuracy can be challenging. To handle these aspects effectively, it's important to develop strong communication skills, practice active listening, and utilize time management strategies. Most teams offer regular training and support from supervisors to help representatives navigate complex claims and maintain a positive customer experience.
More about Claims Service Representative jobs
What cities are hiring for Claims Service Representative jobs? Cities with the most Claims Service Representative job openings:
What states have the most Claims Service Representative jobs? States with the most job openings for Claims Service Representative jobs include:
What job categories do people searching Claims Service Representative jobs look for? The top searched job categories for Claims Service Representative jobs are:
Claims Service Representative jobs near you
Infographic showing various Claims Service Representative job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.

Claims Service Representative

Claims Management Resources

Oklahoma City, OK • On-site

$15 - $16/hr

Other

Retirement, PTO

Posted 16 days ago

Job description

Claims Service Representative

Hart - OKLAHOMA CITY, OK 73102

Overview

Salary Range $15.00 - $16.00 Hourly Level Experienced Position Type Full Time Job Shift Day Education Level High School Travel Percentage None Category Admin - Clerical

Description

Are you looking for a company where you can learn, grow, and advance your career? At Claims Management Resources, we believe in putting our employees first. Come join our team and be part of a fast-growing company with many opportunities for advancement.

Claims Management Resources is seeking a charismatic team player for our Downtown OKC office. Applicants must be willing to work onsite, Monday - Friday 8:00 a.m. to 5:00 p.m.

We are in the business of subrogation – companies trust us to recover payments on damage claims so that the party responsible is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs.

Our business is driven by our Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success.

We're passionate about throwing company events that bring us together and celebrate each other's achievements. We're also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance.

Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere.

Who We're Looking For

The Claims Service Representative answers incoming calls in a professional manner and is professional in appearance and demeanor. They are also responsible for processing claim documents and a variety of other clerical duties.

This position is based in-office and is not eligible for work from home/remote.

On a Typical Day, You'll

  • Greet visitors and applicants in a professional, friendly and hospitable manner; directing them to the right person or department
  • Uphold company security access policy by vetting all visitors to the building via outside monitor system
  • Manage a visitors log and issue security passes
  • Direct callers to the appropriate adjuster or manager to resolve claims
  • File documents to the appropriate database
  • Effectively work and cooperate with co-workers, supervisors and clients
  • Maintain an organized reception area
Qualifications

Required Skills :

  • Excellent attendance and punctuality
  • Professional in appearance and demeanor
  • Ability to effectively communicate with visitors, employees and supervisors in a professional and courteous manner
  • Excellent listening skills
  • Ability to handle difficult calls professionally
  • Intermediate knowledge of Microsoft Office Suite
  • Accurate data review and data entry skills
  • Organized, thorough and detail oriented
  • Ability to multi task
  • Ability to work independently with minimal supervision
  • Available for 8:00 AM - 5:00 PM shift Monday thru Friday

Experience:

  • 1 - 2 years of receptionist experience required
  • 1 - 2 years experience with multi-line phone system required

Education:

  • High school diploma or equivalent

Okay, But What Are the Perks

  • Full menu of benefits including matched 401K
  • Tiered bonus system based on team accomplishments, paid per pay period in which it is earned:
    • Level 1 = $125
    • Level 2 = $175
    • Level 3 = $240
  • Paid time off as well as paid holidays
  • CMR pays $50/month towards your internet service costs
  • CMR is a Oklahoman Top Workplaces winner for the 6th consecutive year in 2025!

Pre-employment drug screenings and criminal background checks are mandatory.

CMR is an Equal Opportunity Employer

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