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Claims Service Representative Jobs in Howell, MI

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Auto PD - Adjuster Service Claims

Howell, MI · Hybrid

$46K - $60K/yr

Our Claims team is currently seeking an Auto PD Adjuster - Service Claims. This is a full-time, ... May represent the company in mediations, arbitrations, and trials. * Participate in problem-solving ...

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Claims Service Representative information

See Howell, MI salary details

$11

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How much do claims service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for claims service representative in Howell, MI is $18.57, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.24 per hour, depending on experience, location, and employer.

What does a claims service representative do?

A Claims Service Representative assists customers by processing and managing insurance claims. They review claim details, gather necessary documentation, and communicate with claimants to ensure all required information is obtained. Their role involves verifying policy coverage, investigating claims, and coordinating with other departments or adjusters if needed. The goal is to resolve claims efficiently while providing excellent customer service and ensuring compliance with company policies.

What are the key skills and qualifications needed to thrive as a claims service representative?

To thrive as a Claims Service Representative, you need strong analytical skills, attention to detail, and a background in insurance or a related field, often supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and sometimes insurance adjuster licensing is typically required. Excellent communication, problem-solving abilities, and empathy help build trust with clients and resolve claims efficiently. These skills ensure accurate claims processing, customer satisfaction, and compliance with industry regulations.

What are some common challenges faced by claims service representatives, and how can they be managed effectively?

Claims Service Representatives often encounter emotionally charged situations when assisting clients who have experienced losses. Managing high call volumes while maintaining empathy and accuracy can be challenging. To handle these aspects effectively, it's important to develop strong communication skills, practice active listening, and utilize time management strategies. Most teams offer regular training and support from supervisors to help representatives navigate complex claims and maintain a positive customer experience.

What is the difference between Claims Service Representative vs Claims Adjuster?

AspectClaims Service RepresentativeClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing or certification often required
Work EnvironmentCustomer service centers, insurance officesField or office-based, investigating claims
Job FocusAssisting policyholders, processing claims, providing informationEvaluating damages, determining claim validity, settling claims

Claims Service Representatives primarily handle customer interactions, processing claims and providing information. Claims Adjusters focus on investigating and evaluating claims to determine payouts. Both roles require insurance knowledge and customer service skills, but their responsibilities differ in scope and focus.

Is it hard to be a claims service representative?

Being a claims service representative involves handling customer inquiries, reviewing claims, and processing documentation, which requires strong communication skills and attention to detail. The job can be demanding during busy periods and may require familiarity with claims processing software and industry regulations.
Claims Service Representative jobs near you
Infographic showing various Claims Service Representative job openings in Howell, MI as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $38,636 per year, or $18.6 per hour.

Claims Customer Care Representative

Amerisure Mutual Insurance Company

Farmington Hills, MI • On-site

Full-time

Medical, Retirement, PTO

Posted yesterday

New

Job description

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure's promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best "A" (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.

Amerisure is currently recruiting for a Claims Customer Care Representative that will sit in our Farmington Hills, Michigan headquarters. The ideal candidate will possess the following skill set.

Summary Statement

Sets up new claims for all lines of business from various sources. Handles all incoming calls and mail for the claims department from agents, policyholders, claimants, and providers. Processes various types of support requests for claims department.

Essential Tasks/Major Duties

  • Enter new losses into the claims system accurately and in accordance with claim guidelines.
  • Electronically index documents to claim files.
  • Answer phones for claims call center to set up new losses, route to appropriate claims adjuster, and handle medical bills for payment.
  • Provide claims processing support to department including bill payment, state forms, and correspondence.

Knowledge, Skills & Abilities

  • High School diploma or GED.
  • 2 years high volume customer service experience.
  • Proficient computer skills required including Microsoft Office Suite.
  • Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers.
  • Demonstrated successful ability to organize and prioritize work to ensure timely deadlines.
  • Demonstrated successful ability to work on several projects concurrently.
  • Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail.
  • Excellent verbal and written communication skills with the ability to interact with internal and external customers.

Just as we are committed to creating exceptional value for our Partners For Success agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest Companies to Work For in the Nation and one of Business Insurance magazine's Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.

Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee's ability to perform their job duties may result in disciplinary action, up to and including termination.

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