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Claims Service Representative Jobs (NOW HIRING)

MITER Brands

Customer Service Representative

Gratz, PA · On-site

$20 - $23/hr

Customer Service Representative - Warranty & Service Support Location: Gratz, PA Compensation: $20 ... Process warranty claims, service requests, and related documentation while maintaining a high level ...

Randstad

CSR CALL CENTER INSURANCE

Worcester, MA

$20/hr

CLAIMS SERVICE REP - HYBRID IN WORCESTER, MA A nationally industry-leading Property & Casualty insurance company that's been honored as One of America's Top Employers (Forbes) and a Best Place to ...

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Cottingham & Butler

Claims Representative

Dubuque, IA · On-site

As a Claims Representative you will: * Analyze and process claims * Talk with injured employees ... Company-paid Term Life/ Accidental Death Insurance About Cottingham & Butler Claims Services At ...

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How much do claims service representative jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for claims service representative in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Claims Service Representative, and why are they important?

To thrive as a Claims Service Representative, you need strong analytical skills, attention to detail, and a background in insurance or a related field, often supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and sometimes insurance adjuster licensing is typically required. Excellent communication, problem-solving abilities, and empathy help build trust with clients and resolve claims efficiently. These skills ensure accurate claims processing, customer satisfaction, and compliance with industry regulations.

What does a Claims Service Representative do?

A Claims Service Representative assists customers by processing and managing insurance claims. They review claim details, gather necessary documentation, and communicate with claimants to ensure all required information is obtained. Their role involves verifying policy coverage, investigating claims, and coordinating with other departments or adjusters if needed. The goal is to resolve claims efficiently while providing excellent customer service and ensuring compliance with company policies.

What is the difference between Claims Service Representative vs Claims Adjuster?

AspectClaims Service RepresentativeClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing or certification often required
Work EnvironmentCustomer service centers, insurance officesField or office-based, investigating claims
Job FocusAssisting policyholders, processing claims, providing informationEvaluating damages, determining claim validity, settling claims

Claims Service Representatives primarily handle customer interactions, processing claims and providing information. Claims Adjusters focus on investigating and evaluating claims to determine payouts. Both roles require insurance knowledge and customer service skills, but their responsibilities differ in scope and focus.

What are some common challenges faced by Claims Service Representatives, and how can they be managed effectively?

Claims Service Representatives often encounter emotionally charged situations when assisting clients who have experienced losses. Managing high call volumes while maintaining empathy and accuracy can be challenging. To handle these aspects effectively, it's important to develop strong communication skills, practice active listening, and utilize time management strategies. Most teams offer regular training and support from supervisors to help representatives navigate complex claims and maintain a positive customer experience.
More about Claims Service Representative jobs
What cities are hiring for Claims Service Representative jobs? Cities with the most Claims Service Representative job openings:
What states have the most Claims Service Representative jobs? States with the most job openings for Claims Service Representative jobs include:
What job categories do people searching Claims Service Representative jobs look for? The top searched job categories for Claims Service Representative jobs are:
Claims Service Representative jobs near you
Infographic showing various Claims Service Representative job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.
Claims Service Sales Representative (2)

Claims Service Sales Representative (2)

C. Winchell Agency, Inc.

Central City, PA • On-site

Other

Posted 23 days ago

Job description

Description : Your job as the sales representative is to take control of the situation, advise and assist with the recovery process. By your help, you will gain their confidence to close the deal. Our team of experts, do al the paperwork. You will be on the front lines helping people when they need it the most by assisting homeowners and business owners recover from damage caused by fire, water, storm or other disaster. disaster. Knowledge of Xactimate system helpful. Strong written skills. Ideal candidate to have a understanding of property claims but able to sell "ice to an eskimo". Should reside in area territory. Territories are Allentown, NE PA, Schuylkill, Lebanon, Reading, Bucks and Montgomery counties, etc. Requirements : In business since 1964. 20 employees. Must have clean background, valid drivers license and willing to get adjusters license. On-call week days and weekends. One call close. Respond rapidly to emergencies, referrals and opportunities.

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