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Claims Service Representative Jobs (NOW HIRING)

Allcat Claims Service

Property Adjuster

OR · Remote

Allcat Claims Service, LLC To know more, visit us at ABOUT ALLCAT CLAIMS SERVICE Established over ... representation. * Contributes to business goals, performance metrics, and effectively uses tools ...

Allcat Claims Service

Allcat Claims Service, LLC To know more, visit us at ABOUT ALLCAT CLAIMS SERVICE Established over ... representation. * Contributes to business goals, performance metrics, and effectively uses tools ...

Allcat Claims Service

Property Adjuster

Minto, AK · Remote

Allcat Claims Service, LLC To know more, visit us at ABOUT ALLCAT CLAIMS SERVICE Established over ... representation. * Contributes to business goals, performance metrics, and effectively uses tools ...

Allcat Claims Service

Property Adjuster

North East, PA · Remote

Allcat Claims Service, LLC To know more, visit us at ABOUT ALLCAT CLAIMS SERVICE Established over ... representation. * Contributes to business goals, performance metrics, and effectively uses tools ...

Allcat Claims Service

Property Adjuster

New York, NY · Remote

Allcat Claims Service, LLC To know more, visit us at ABOUT ALLCAT CLAIMS SERVICE Established over ... representation. * Contributes to business goals, performance metrics, and effectively uses tools ...

Allcat Claims Service

Allcat Claims Service, LLC To know more, visit us at ABOUT ALLCAT CLAIMS SERVICE Established over ... representation. * Contributes to business goals, performance metrics, and effectively uses tools ...

Allcat Claims Service

Property Adjuster

San Antonio, TX · Remote

Allcat Claims Service, LLC To know more, visit us at ABOUT ALLCAT CLAIMS SERVICE Established over ... representation. * Contributes to business goals, performance metrics, and effectively uses tools ...

Allcat Claims Service

Property Adjuster

Los Angeles, CA · Remote

Allcat Claims Service, LLC To know more, visit us at ABOUT ALLCAT CLAIMS SERVICE Established over ... representation. * Contributes to business goals, performance metrics, and effectively uses tools ...

Allcat Claims Service

Property Adjuster

San Antonio, TX · On-site

Allcat Claims Service, LLC To know more, visit us at ABOUT ALLCAT CLAIMS SERVICE Established over ... representation. * Contributes to business goals, performance metrics, and effectively uses tools ...

CWA Recruiting

Senior Claims Advocate

Newark, NJ · On-site

... Representatives as required. Additionally, involvement in special projects may be necessary, along with providing 24-hour emergency claims service on a rotational schedule. This position is ...

Randstad

Hybrid Claims Representative

Worcester, MA · Hybrid

$19.50 - $20/hr

High School Responsibilities As a Claims Service Representative, you serve as the primary point of contact and a reassuring voice for policyholders navigating a challenging situation. In this role ...

New

MITER Brands

Customer Service Representative

Gratz, PA · On-site

$20 - $23/hr

Customer Service Representative - Warranty & Service Support Location: Gratz, PA Compensation: $20 ... Process warranty claims, service requests, and related documentation while maintaining a high level ...

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Claims Service Representative information

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$12

$19

$29

How much do claims service representative jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for claims service representative in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Claims Service Representative, and why are they important?

To thrive as a Claims Service Representative, you need strong analytical skills, attention to detail, and a background in insurance or a related field, often supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and sometimes insurance adjuster licensing is typically required. Excellent communication, problem-solving abilities, and empathy help build trust with clients and resolve claims efficiently. These skills ensure accurate claims processing, customer satisfaction, and compliance with industry regulations.

What does a Claims Service Representative do?

A Claims Service Representative assists customers by processing and managing insurance claims. They review claim details, gather necessary documentation, and communicate with claimants to ensure all required information is obtained. Their role involves verifying policy coverage, investigating claims, and coordinating with other departments or adjusters if needed. The goal is to resolve claims efficiently while providing excellent customer service and ensuring compliance with company policies.

What is the difference between Claims Service Representative vs Claims Adjuster?

AspectClaims Service RepresentativeClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing or certification often required
Work EnvironmentCustomer service centers, insurance officesField or office-based, investigating claims
Job FocusAssisting policyholders, processing claims, providing informationEvaluating damages, determining claim validity, settling claims

Claims Service Representatives primarily handle customer interactions, processing claims and providing information. Claims Adjusters focus on investigating and evaluating claims to determine payouts. Both roles require insurance knowledge and customer service skills, but their responsibilities differ in scope and focus.

What are some common challenges faced by Claims Service Representatives, and how can they be managed effectively?

Claims Service Representatives often encounter emotionally charged situations when assisting clients who have experienced losses. Managing high call volumes while maintaining empathy and accuracy can be challenging. To handle these aspects effectively, it's important to develop strong communication skills, practice active listening, and utilize time management strategies. Most teams offer regular training and support from supervisors to help representatives navigate complex claims and maintain a positive customer experience.
More about Claims Service Representative jobs
What cities are hiring for Claims Service Representative jobs? Cities with the most Claims Service Representative job openings:
What states have the most Claims Service Representative jobs? States with the most job openings for Claims Service Representative jobs include:
What job categories do people searching Claims Service Representative jobs look for? The top searched job categories for Claims Service Representative jobs are:
Claims Service Representative jobs near you
Infographic showing various Claims Service Representative job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.
Claims Service Representative - Total Salvage

Claims Service Representative - Total Salvage

American Automobile Association

Carson City, NV • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 281 frontline employees who took The Breakroom Quiz

210th of 281 rated insurance

Job description

Claims Service Representative - Total Salvage
Job Summary
This entry level position supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include investigation, evaluation and negotiation of lower complexity claims in compliance with established company technical and customer service Best Practices. Under moderate supervision, works within specific limits and authority.
Job Duties
  • Communicate and interact with a variety of individuals including insureds and claimants. Explain benefits, coverages, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements.
  • Conduct phone and/or field investigations to determine liability and damages. Identify and obtain statements from insureds, claimants and witnesses.
  • Evaluate and determine claim values upon receipt and assessment of property, medical and liability data.
  • Negotiate within settlement authority with insureds and claimants to resolve first and third party claims.
  • Handle administrative functions, update database production reports, and document and update claim files via company systems, i.e. CACS, HUON, HOC, etc.
  • Verify and interpret/resolve coverage by gathering necessary information to ensure policy applicability. Coordinate with internal and external departments as required.
  • Identify cross-sell opportunities based on members' product needs and service requests. Enhance member relationships by diversifying the use of products and services. Provide sales leads to insurance, travel, and other departments as appropriate.
  • Provide independent analysis and differentiation between allegations and facts.
  • Determine policy obligations by assessing the liability and damage components of the loss.
  • Independently resolve claim exposures within level of authority.
  • Respond quickly to customer needs and problems.

Qualifications
  • Bachelors Equivalent combination of education and experience
  • less than 1 year No prior Claims experience. Required
  • Moderate computer literacy required.
  • General understanding of negligence desired.
  • Advanced organization and planning recognition skills required.
  • Advanced oral and written communication skills required.
  • Advanced interpersonal skills required.

Travel Requirements
  • Occasional travel to off-site business meetings or conferences.

Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

What AAA The Auto Club Group employees say

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Benefits

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Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

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