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Claims Service Representative Jobs in Washington

TalentBurst, Inc.

CSR II

Arlington, VA · Remote

$18.50 - $25/hr

Customer Service Representative Location: Fully Remote Duration: 6-month contract (potential to ... Answer and manage inbound inquiries regarding health plan benefits and claims, eligibility, medical ...

Graybar

Customer Service Representative

Sterling, VA · On-site

$29.33/hr

Customer Service Representative Make a difference. As a Customer Service Representative, you will ... claims What you bring to the table: * Strong communication skills * A passion for customer service

TalentBurst, Inc.

CSR II

Arlington, VA · Remote

$18.50 - $25/hr

Customer Service Representative II Location: Arlington, VA (100% remote) Duration: 6 months ... Job Responsibilities Answer and manage inbound inquiries regarding health plan benefits and claims ...

TalentBurst, Inc.

CSR II

Arlington, VA · Remote

$18.50 - $25/hr

- EAS CSO - CSR II (2026) Start Date: Tuesday, September 8th Duration: 6 months to start with ... Answer and manage inbound inquiries regarding health plan benefits and claims, eligibility, medical ...

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All JobsClaims Service Representative JobsClaims Service Representative Jobs in Washington

Claims Service Representative information

See Washington salary details

$13

$22

$33

How much do claims service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for claims service representative in Washington is $22.48, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a claims service representative?

To thrive as a Claims Service Representative, you need strong analytical skills, attention to detail, and a background in insurance or a related field, often supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and sometimes insurance adjuster licensing is typically required. Excellent communication, problem-solving abilities, and empathy help build trust with clients and resolve claims efficiently. These skills ensure accurate claims processing, customer satisfaction, and compliance with industry regulations.

What does a claims service representative do?

A Claims Service Representative assists customers by processing and managing insurance claims. They review claim details, gather necessary documentation, and communicate with claimants to ensure all required information is obtained. Their role involves verifying policy coverage, investigating claims, and coordinating with other departments or adjusters if needed. The goal is to resolve claims efficiently while providing excellent customer service and ensuring compliance with company policies.

What is the difference between Claims Service Representative vs Claims Adjuster?

AspectClaims Service RepresentativeClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing or certification often required
Work EnvironmentCustomer service centers, insurance officesField or office-based, investigating claims
Job FocusAssisting policyholders, processing claims, providing informationEvaluating damages, determining claim validity, settling claims

Claims Service Representatives primarily handle customer interactions, processing claims and providing information. Claims Adjusters focus on investigating and evaluating claims to determine payouts. Both roles require insurance knowledge and customer service skills, but their responsibilities differ in scope and focus.

What are some common challenges faced by claims service representatives, and how can they be managed effectively?

Claims Service Representatives often encounter emotionally charged situations when assisting clients who have experienced losses. Managing high call volumes while maintaining empathy and accuracy can be challenging. To handle these aspects effectively, it's important to develop strong communication skills, practice active listening, and utilize time management strategies. Most teams offer regular training and support from supervisors to help representatives navigate complex claims and maintain a positive customer experience.

Is it hard to be a claims service representative?

Being a claims service representative involves handling customer inquiries, reviewing claims, and processing documentation, which requires strong communication skills and attention to detail. The job can be demanding during busy periods and may require familiarity with claims processing software and industry regulations, but it is generally considered manageable with proper training and experience.
What are popular job titles related to Claims Service Representative jobs in Washington? For Claims Service Representative jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Claims Service Representative jobs in Washington look for? The top searched job categories for Claims Service Representative jobs in Washington are:
Claims Service Representative jobs near you
Infographic showing various Claims Service Representative job openings in Washington as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $46,762 per year, or $22.5 per hour.

Claims Representative

Data Bridge Consultants

Hanover, MD

$70K/yr

Full-time

Re-posted 4 days ago

Job description

Location: Baltimore, MD

Primary Job Functions:

Our client has an immediate opening for Claims Representative in Hanover, Maryland.

This inside position is responsible for conducting liability and coverage investigations, bodily injury and property damage evaluations, as well as successfully negotiating the settlement of first and third party injury and property damage claims.

Qualifications:

  • Qualified applicants should have 2 to 5 years of experience adjusting automobile accident claims.
  • Bachelor’s Degree or equivalent industry experience.
  • Attention to detail and ability to multi-task.
  • Excellent communication, organizational and customer service skills.
  • A high degree of motivation and team orientation.
  • Proficiency with property damage estimates.
  • PC experience with knowledge of Word, Excel and Outlook.