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Claims Service Representative Jobs in Washington

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We're looking for a dedicated and compassionate Customer Service Representative . In this vital ... Process enrollment forms, disability claims, and special fund claims in a timely manner * Monitor ...

You will ensure that all claims progress smoothly and are properly compensated, while keeping the Production staff and Customer Service Representatives (CSRs) informed on all claim-related matters.

Issue timely payments to injured workers, medical providers and service vendors * Coordinate and ... Negotiate settlements of claims within designated authority with injured workers and attorneys

Issue timely payments to injured workers, medical providers and service vendors * Coordinate and ... Negotiate settlements of claims within designated authority with injured workers and attorneys

Issue timely payments to injured workers, medical providers and service vendors * Coordinate and ... Negotiate settlements of claims within designated authority with injured workers and attorneys

Claims Processor

Rockville, MD · On-site

$23 - $26/hr

You will ensure that all claims progress smoothly and are properly compensated, while keeping the Production staff and Customer Service Representatives (CSRs) informed on all claim-related matters.

Customer Service Representative

Washington, DC · On-site

$18 - $24.50/hr

20 MacDill Boulevard Southeast, Washington, DC, USA | Full Time Customer Service Representative ... claims. You'll also collaborate with the Air Force Financial Service Center (AFFSC) on manual ...

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Claims Service Representative information

See Washington salary details

$13

$22

$33

How much do claims service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for claims service representative in Washington is $22.48, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $24.52 per hour, depending on experience, location, and employer.

What does a claims service representative do?

A Claims Service Representative assists customers by processing and managing insurance claims. They review claim details, gather necessary documentation, and communicate with claimants to ensure all required information is obtained. Their role involves verifying policy coverage, investigating claims, and coordinating with other departments or adjusters if needed. The goal is to resolve claims efficiently while providing excellent customer service and ensuring compliance with company policies.

What are the key skills and qualifications needed to thrive as a claims service representative?

To thrive as a Claims Service Representative, you need strong analytical skills, attention to detail, and a background in insurance or a related field, often supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and sometimes insurance adjuster licensing is typically required. Excellent communication, problem-solving abilities, and empathy help build trust with clients and resolve claims efficiently. These skills ensure accurate claims processing, customer satisfaction, and compliance with industry regulations.

What are some common challenges faced by claims service representatives, and how can they be managed effectively?

Claims Service Representatives often encounter emotionally charged situations when assisting clients who have experienced losses. Managing high call volumes while maintaining empathy and accuracy can be challenging. To handle these aspects effectively, it's important to develop strong communication skills, practice active listening, and utilize time management strategies. Most teams offer regular training and support from supervisors to help representatives navigate complex claims and maintain a positive customer experience.

What is the difference between Claims Service Representative vs Claims Adjuster?

AspectClaims Service RepresentativeClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing or certification often required
Work EnvironmentCustomer service centers, insurance officesField or office-based, investigating claims
Job FocusAssisting policyholders, processing claims, providing informationEvaluating damages, determining claim validity, settling claims

Claims Service Representatives primarily handle customer interactions, processing claims and providing information. Claims Adjusters focus on investigating and evaluating claims to determine payouts. Both roles require insurance knowledge and customer service skills, but their responsibilities differ in scope and focus.

Is it hard to be a claims service representative?

Being a claims service representative involves handling customer inquiries, reviewing claims, and processing documentation, which requires strong communication skills and attention to detail. The job can be demanding during busy periods and may require familiarity with claims processing software and industry regulations.

What job categories do people searching Claims Service Representative jobs in Washington look for?

The top searched job categories for Claims Service Representative jobs in Washington are:

Infographic showing various Claims Service Representative job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $46,762 per year, or $22.5 per hour.

Claims - Field Claims Representative

Cincinnati Financial

Fairfax, VA • On-site

$75K - $108K/yr

Other

Posted 15 days ago


Cincinnati Insurance Company rating

9.0

Company rating: 9.0 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

38th of 315 rated insurance


Job description

Claims - Field Claims Representative

Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Build your future with us Our Field Claims department is currently seeking field claims representatives to service the territory surrounding: Northern Virginia (Loudoun and Fairfax Counties. The candidate is required to reside within the territory. This territory allows either an experienced or entry-level representative the opportunity to investigate and evaluate multi-line insurance claims through personal contact to ensure accurate settlements. Be ready to: complete thorough claim investigations interview insureds, claimants, and witnesses consult police and hospital records evaluate claim facts and policy coverage inspect property and auto damages and write repair estimates prepare reports of findings and secure settlements with insureds and claimants use claims-handling software, company car and mobile applications to adjust loss in a paperless environment provide superior and professional customer service once eligible, become a certified and active Arbitration Panelist

Entry Level Claims Representative

The pay range for this position is $70,000 - $90,000 annually. The pay determination is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance. Be equipped with: be available and communicative during your regular business hours a desire to learn about the insurance industry and provide a great customer experience the ability to work unsupervised excellent verbal and written communication skills strong interpersonal skills excellent problem-solving, negotiation, organizational and prioritization skills preparedness to follow-up with others in a timely manner a valid driver's license Bring education or experience from: a bachelor's degree AINS, AIC, or CPCU designations preferred

Experienced Claims Representative

The pay range for this position is $75,000 - $108,000 annually. The pay determination is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance. Be equipped with: be available and communicative during your regular business hours multi-line claims experience preferred ability to completely assess auto, property, and bodily injury type damages capacity to work unsupervised excellent verbal and written communication skills strong interpersonal skills excellent problem-solving, negotiation, organizational, and prioritization skills preparedness to follow-up with others in a timely manner a valid driver's license Bring education or experience from: one or more years of claims handling experience AINS, AIC, or CPCU designations preferred bachelor's degree or equivalent experience required

Enjoy benefits and amenities Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities . Embrace a diverse team As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws.


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